SAJU PAILY

Flat No.404, Acacia, Silver valley Behind Tatya Tope Housing Society, Wanowrie, Pune, 411040 INDIA. Mobile: +91-8308487659

My Objective
Seeking an opportunity in Service oriented Industry/Organization, related to Customer/Application Support.

Summary
Having experience in Customer Support, primarily in Service Sector Industries. Excellent Interpersonal communication, Co-ordination, Follow up skills, both Oral and Written i.e. e-mails, chats, telephonic, remote desktop. Very good multi-tasking ability Computer/Internet Savvy Excellent analytical skills Very good ability to quickly grasp and upgrade skills/functions Ability to cater to the Customer/Application needs with least turnaround time Emphasis on punctuality, Quality, consistency, Teamwork, Knowledge sharing. Having excellent troubleshooting/Problem solving skills. Excellent in Delegation/Escalation, Closure of tasks, setting priorities & setting/meeting deadlines adhering to the SLA

Work Experience
Currently, taking private tuitions on part time basis. JUL 2005 SEP 2007 Support Personnel (Software / Applications) Patni Ltd. Mumbai/Pune JUL 1999 APR 2004 Support Personnel (Software / Applications) Emirates Airlines, Mercator ( IT Group ) Dubai DEC 1997 JUN 1999 Support Personnel (Maintenance) Blue Dart Express Mumbai

Academic Profile Certificate /Degree

Certificate Course In Computers Bachelor of Engineering H.S.C S.S.C

Institution, Year of Passing

Feb 1993-Mar 1995 Sardar Patel College Of Engineering, University of Bombay, May 1992 K.J. Somaiya College Of Science, University of Bombay, March 1988 with 78% Central School, IIT Bombay, CBSE Board, March 1986 with 74% Support/Installation, Cargo, Airlines, Insurance Telnet, Toad, SQL, PL-SQL, Forms, MS-Office

Domain Tools

Experience Profile
Currently, taking private tuitions on part time basis. JUL 2005 SEP 2007 Patni Ltd. Mumbai Applications Supported Enterprise Claims System (ECS), Enterprise Risk Management (ERM) Role/Responsibilities Customer Support, Documentation, Delegation/escalation, follow up and coordination Client Leading Customer in Insurance Domain (LCID), USA (GE, GENWORTH, AIG) JUL 1999 - APR 2004 Emirates Airlines, Dubai Mercator, IT Group Applications Supported PROMIS, PROS ( Passenger Revenue Optimization System ), POS (Point of sale system), GRMS(Group Revenue Management System),SPACE Role/Responsibilities Customer Support, Documentation, Delegation/escalation, follow up and coordination Client Emirates Airlines, Dubai Mercator, IT Group DEC 1997 JUN 1999 Blue Dart Express Mumbai Applications Supported SMART (Cargo Booking System), CCM(Customer Complaint Monitoring) Role/Responsibilities User Support Client Blue Dart Express Mumbai

Personal Profile
Name Date of Birth Nationality Sex Religion Height Weight Medium of Education Languages known Hobbies SAJU PAILY February 20, 1971 Indian Male Catholic 165cms 65kgs English English, Hindi, Malayalam, Marathi Surfing internet in general Music, Movies, Table Tennis, Cricket, Tennis, Singing, Mimicking, Driving Married F1606242 +918308487659 saju.paily@gmail.com psaju@yahoo.com Our 5 year young Twin Kids Andrea & Allan

Marital Status Passport Number Tel No Email What I Adore Most