ENTER THE RESPONSES

FROM 1 TO 5 WHERE 5- Completely satisfied

4-Somewhat Satisfied
3-Undecided
2-Somewhat Dissatisfied
1-Completely Dissatisfied

NO RESPONSES SHOULD BE ENTERED IN DARK BROWN ROWS

Enter the responses of the patients under each number alloted
1 2 3 58 59 60
Enter the responses of that respondent only the details of which have b

S.No. Factors
1 Physicians
Skill 2 3 4 1 1 4
Courtsey 2 3 4 1 1 4
Punctuality 2 3 4 1 1 4
2 Support Staff
Nurses 2 3 4 1 1 4
Ward Boys 2 3 4 1 1 4
Receptionist 2 3 4 1 1 4
Lab technician 2 3 4 1 1 4
Pharmacy staff 2 3 4 1 1 4
Billing staff/Cashier 2 3 4 1 1 4
Any other 2 3 4 1 1 4
3 Support Services
Kitchen 2 3 4 1 1 4
Radio-diagnosis 2 3 4 1 1 4
Pathology 2 3 4 1 1 4
Pharmacy 2 3 4 1 1 4
4 Time spent
Diagnosis 2 3 4 1 1 4
Registration 2 3 4 1 1 4
Pharmacy 2 3 4 1 1 4
Cashier counter 2 3 4 1 1 4
Tests (pathology or radio-diagnosis 2 3 4 1 1 4
5 Efficiency of treatment 2 2 2 2 2 2
6 Infrastucture 5 5 5 1 1 1
7 Convenience 2 2 2 2 2 2
8 Comfort 2 2 2 2 2 2
9 Cleanliness
Corridors 2 3 4 1 1 4
Waiting Room 2 3 4 1 1 4
Bath room 2 3 4 1 1 4
Wards 2 3 4 1 1 4
10 Expenses
Medicine 2 3 4 1 1 4
X-ray 2 3 4 1 1 4
Pathology 2 3 4 1 1 4
 Radio-diagnosis 2 3 4 1 1 1
Overall treatment 2 3 4 1 1 4
11 Procedural 2 2 2 2 2 2
12 Information Dissemination 4 4 4 4 4 4
13 Grievance Redressal 5 5 5 1 1 1
14 Emergency Services
Treatment 2 3 4 1 1 4
Time spent 2 3 4 1 1 4
Information Dissemination 2 3 4 1 1 4
Expenses 2 3 4 1 1 4
15 Overall Medical Services 1 1 1 1 1 1

TOTAL
TOTAL COMPOSITE SCORE
SEE THE GRAPH BELOW FOR FINA
IND
80

70

60

50

Indices
40

30

20

10

14 ow

26 ow

37 ow
R

R
 5- Completely satisfied
4-Somewhat Satisfied
3-Undecided
2-Somewhat Dissatisfied
1-Completely Dissatisfied

NTERED IN DARK BROWN ROWS

DO NOT ENTER ANY THING IN THESE COLUMNS
SUB-TOTAL TOTAL COMPOSITE INDICES FACTORS

See here for ratings

of attributes
138 46 Physicians
138 Skill
138 Courtsey
138 Punctuality
138.57 46.19 Support Staff
140 Nurses
138 Ward Boys
139 Receptionist
137 Lab technician
139 Pharmacy staff
139 Billing staff/Cashier
138 Any other
139 46.33 Support Services
140 Kitchen
139 Radio-diagnosis
140 Pathology
137 Pharmacy
137.2 45.73 Time spent
139 Diagnosis
138 Registration
136 Pharmacy
137 Cashier counter
136 Tests (pathology or radio-diagnosis
119 119 39.67 Efficiency of treatment
191 191 63.67 Infrastucture
120 120 40 Convenience
120 120 40 Comfort
133.5 44.5 Cleanliness
133 Corridors
134 Waiting Room
133 Bath room
134 Wards
134.4 44.8 Expenses
135 Medicine
135 X-ray
136 Pathology
 130 Radio-diagnosis
136 Overall treatment
121 121 40.33 Procedural
238 238 79.33 Information Dissemination
100 100 33.33 Grievance Redressal
136 45.33 Emergency Services
126 Treatment
136 Time spent
156 Information Dissemination
126 Expenses
70 70 23.33

678.56
COMPOSITE SCORE 45.24 Medical Services
E GRAPH BELOW FOR FINAL OUTPUT PLOT
INDICES PLOT
80

70

60

50
Indices

40

30

20

10

0
14 ow

26 ow

37 ow

39 ow

41 ow

52 ow

54 ow

60 ow
R

Factors
ency of treatment
mation Dissemination
vance Redressal
rgency Services
 ENTER ALL THE DETAILS OF
Click on the numbers to go to sheet 3
S.No. Details 1 2 3 4

1 Name
2 Age
3 Sex
4 Address
5 Occupation
6 Income level
7 Type of patient
8 Department visited
9 Type of ward
10 Krupa holder
11 No. of visits to SKH
12 Any other
 DETAILS OF THE RESPONDENT

ENTER ALL THE DETAILS OF A RESPONDENT IN THIS SHEEET AND ENTER THE DETAILS IN SHEET ONE SIMULTANEOUSLY U
Click on the numbers to go to sheet 1
5 6 7 8 9 10 11 12 13 14
ONE SIMULTANEOUSLY UNDER RESPECTIVE NUMBER ONLY ENTER ALL THE DETAILS OF A RESPONDENT IN THIS
Click on the numbers to go to sheet 1
15 16 17 18 19 20 21 22 23 24
 DETAILS OF THE RESPONDENT

A RESPONDENT IN THIS SHEEET AND ENTER THE DETAILS IN SHEET ONE SIMULTANEOUSLY UNDER RESPECTIVE NUMBER
Click on the numbers to go to sheet 1
25 26 27 28 29 30 31 32 33 34
 DETAILS OF THE RESPONDENT

R RESPECTIVE NUMBER ONLY

Click on the numbers to go to sheet 1
35 36 37 38 39 40 41 42 43 44
Click on the numbers to go to sheet 1 Click on the numbers to go to sheet 1
45 46 47 48 49 50 51 52 53 54
DETAILS OF THE RESPONDENT

Click on the numbers to go to sheet 1

55 56 57 58 59 60
 COMPLAINT SHEET OR QUALITATIVE INFOR
The Nos. are the respondent identities.Complaint or qualitative information can be

Complaint no. 1 2 3 4 5 6 7
1
2
3
4
5
6
7
8
9
10
QUALITATIVE INFORMATION
alitative information can be registered in respective cells.

8 9 10 11 12 13 14 15 16 17
 The Nos. are the respondent identities.Complaint or qualitative information can be registered

18 19 20 21 22 23 24 25 26 27
ormation can be registered in respective cells. The Nos. are the respondent identitie

28 29 30 31 32 33 34 35 36 37
are the respondent identities.Complaint or qualitative information can be registered in respective cells.

38 39 40 41 42 43 44 45 46 47
 The Nos. are the respondent identities.Complaint or qualitative information can be

48 49 50 51 52 53 54 55 56 57
alitative information can be registered in respective cells.

58 59 60