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Enable Customer Self Service on (Neutrac<confidential>.com) site Content: 1) Problem Definition 2) High Level Conceptual Cloud Architecture Solution Building Block based on Amazon Web Service
"Currently Neutrac<confidential>.com is a static site and it has been realised by the business that Neutrac<confidential> would need a dynamic site to enable customers to view and manage their various purchased financial products on their own reducing the load on the call centre and increasing the customer experience and satisfaction."
"Neutrac<confidential> have a very limited budget to achieve the above functionality and at the same time cannot sacrifice on the quality of architecture & solution deliverables to stay ahead of the peer competitors
Neutrac<confidential> would like to leverage on the open source software infrastructure and cloud hardware infrastructure to get the optimum benefit at the minimum cost and achieve the agility to respond to changing hardware demand & volume of calls without having to buy and maintain the hardware which would never be utilized completely
Neutrac<confidential> would like to utilise their existing state of the art legacy systems
Neutrac<confidential> would like to expand it's business to 24 new location in the next 5 years
Internet
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