Data Sheet

Cisco Unified IP Phone 9971

Cisco Unified Communications Solutions enable collaboration so that organizations can quickly adapt to market changes while increasing productivity, improving competitive advantage through speed and innovation, and delivering a rich-media experience across any workspace, securely and with optimal quality
Figure 1. Cisco Unified IP Phone 9971

Product Overview
The Cisco Unified IP Phone 9971 is an advanced collaborative media endpoint that provides voice, video, applications, and accessories. Highlights include interactive multiparty video, high-resolution color touchscreen display, High-definition voice (HD voice), desktop Wi-Fi connectivity, Gigabit Ethernet and a new ergonomic design and user interface designed for simplicity and high usability. Accessories, sold separately, include the Cisco Unified Video Camera and the Cisco Unified IP Color Key Expansion Module.

Features and Benefits

Key attributes of the Cisco Unified IP Phone 9971 include:

Newly developed ergonomic design and user experience designed specifically for use with the highresolution, VGA, graphical, backlit, anti-glare, color touchscreen display

H.264 video support for two-way standard-definition calling with USB support for the Cisco Unified Video Camera (Note: Multiparty video communications supported with Multipoint Control Unit)

Choice of 802.11 a/b/g desktop Wi-Fi connectivity or Gigabit Ethernet network connectivity and switch port available for a downstream PC

Embedded Bluetooth radio and 2 USB ports for added freedom and convenience, with support for both wireless and wired headsets

Firmware support for XML and MIDlet-enabled applications

Table 1 lists the features and benefits of the Cisco Unified IP Phone 9971.

2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

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Table 1.
Feature Hardware

Features and Benefits

Benefits

Industrial design Customization

The phone offers a highly usable and intuitive arrangement of lines, features, and calls. Transfer, Conference, and Hold appear on hard keys to reduce the number of presented softkeys to a maximum of 4 per call state. You can order this model in arctic white or charcoal gray. Handsets are available internationally as slimline (140g) or standard (170g), and you can mix and match them in your work environment to enable a feeling of customization and ownership among your team. The phone delivers VGA presentation for calling, video calling, and applications, in addition to a 5.6-inch (14-cm) graphical TFT color touchscreen display, 24-bit color depth, 640 x 480 effective pixel resolution, and backlighting. The display also supports localization, requiring double-byte Unicode encoding for fonts. An internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100/1000BASE-T Ethernet network through an RJ-45 interface with single LAN connectivity for both the phone and a co-located PC. The system administrator can designate separate VLANs (802.1Q) for the PC and phone, providing improved security and reliability of voice and data traffic. As an alternative to wired Ethernet, this model supports an onboard Wi-Fi radio and antenna that enables connectivity to Wi-Fi access for greater return on investment (ROI) with a voice-enabled Cisco Unified Wireless Network. Complete Wi-Fi specifications are included in Table 5. Mobility is possible for headset users within 10m/30 feet of their desktop, so you can go to the printer, a colleagues desk, or nearby private location while on a call. Two USB ports increase the usability of call handling and applications by enabling accessories such as the Cisco Unified Video Camera, and USB wired headsets General-purpose audio-in and audio-out ports enable a relaxed speakerphone experience over external speakers and the microphone. The phone offers many speed dials and programmable features, so you can follow the activity of many lines. Up to 200 calls per device are supported. Six feature buttons with state-indicating LEDs Six call-session buttons with state-indicating LEDs Applications, Directories, and Voicemail Conference, Transfer, and Hold Volume Up or Down Back-lit Mute, speakerphone, and headset [[stet caps if these are actual button names]] Back, End Call, and 5-way navigation pad [[stet caps if this is actual button name]]

Display

Ethernet

Desktop Wi-Fi Ethernet

Bluetooth USB External audio ports Six lines expanding to 114 with 3 key expansion modules Buttons

Industrial design Accessories Cisco Unified IP Color Key Expansion Module Cisco Unified Video Camera Headset support

The phone offers a highly usable and intuitive arrangement of lines, features, and calls. Transfer, Conference, and Hold appear on hard keys to reduce the number of presented softkeys to a maximum of 4 per call state.

Available separately, the IP Color Key Expansion Module easy expansion and advanced use of lines, speed dials, and features. Available separately, the camera enables two-way video calling between phones or to a media conference unit. Off-the-shelf Bluetooth and USB headsets are supported. You can use your own Bluetooth headset that you use for your cell phone or smartphone. HD voice analog headset support is also provided through a dedicated RJ-9 headset port on the back of the phone.

Firmware New user experience Session Initiation Protocol (SIP) signaling Application support Advanced organization of lines, speed dials and programmable features separate from call appearances. Great for those who make few calls per day, and even for those who handle dozens of calls per hour. SIP interoperation with the call-control and partner applications enables a rich unified communications experience. XML and MIDlet-enabled applications are provided by Cisco application development partners or customers own development staff.

Cisco Unified Communications Manager Support

Cisco Unified Communications Manager Version 7.1(3) or later

Licensing
Phone licensing is dependent on the call-control platform and its policies. For the Cisco Unified Communications Manager, the Cisco Unified IP Phone 9971 requires 4 Device License Units (DLUs). There are no special licenseplus-phone bundles for tier 2 distributors. The phone is not supported on third-party call-control systems.

2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

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Product Specifications
Table 2 lists the specifications, Table 3 the calling features, Table 4 the Wi-Fi features and specifications, and Table 5 the video features and specifications of the Cisco Unified IP Phone 9971.
Table 2.
Feature Protocols

Product Specifications
Specifications

SIP for signaling H.264 for video 10/100/1000 wired Ethernet network port plus switched PC port 802.11a/b/g Wi-Fi Arctic white or charcoal gray color Slimline (140g) or standard (170g) handset
Arabic, Bulgarian, Catalan, Chinese (Peoples Republic of China, Hong Kong, and Taiwan), Croatian, Czech, Danish, Dutch, Englishplus localized prompts for the United Kingdom, Estonian, French, Finnish, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese (Portugal and Brazil), Romanian, Russian, Spanish (Spain), Slovak, Swedish, Serbian (Republic of Serbia and Republic of Montenegro), Slovenian, Thai, and Turkish 9.2 x 10.33 x 1.56 in. (23.4 x 26.25 x 3.97 cm) in slab mode with the foot stand removed

Connectivity

Options

Language support

Physical dimensions (H x W x D) Power Operating temperature Nonoperating temperature shock Temperature: Altitude (operating) Temperature: Altitude (nonoperating) Relative humidity (nonoperating) Nonoperating hot temperature (storage) Nonoperating cold temperature (storage) Quantity shipped per palate

IEEE Power over Ethernet 802.3af and 802.3at supported, class 4 23 to 131 (5 to 55 F C) 13 to 158 (25 to 70 F C) 140 (40 ambient condition to 9843 ft (3000m) F C) Ambient condition to 15,000 ft (4572m) 90% 5% 158 (70 2 F C) C 40 (40 2 F C) C 320 units

Table 3.
SKU

Hardware and Carton Weights

Description Weight: Hardware lb (kg) Weight: Single Carton lb (kg) 4.55(2.065) 4.36(1.979) 4.62(2.094) 4.56(2.067) Weight: Master Pack of 8 Cartons lb (kg)

CP-9971-C-K9= CP-9971-CL-K9= CP-9971-W-K9= CP-9971-WL-K9= CP-89/9900-HS-C= CP-89/9900-HS-CL= CP-89/9900-HS-W= CP-89/9900-HS-WL=

Cisco Unified IP Phone 9971, Charcoal, Standard Handset Cisco Unified IP Phone 9971, Charcoal, Slimline Handset

3.48(1.577) 3.41(1.546)

38.00(17.235) 36.62(16.610) 38.65(17.530) 38.17(17.315)

Cisco Unified IP Phone 9971, Arctic 3.66(1.660) White, Standard Handset Cisco Unified IP Phone 9971, Arctic 3.59(1.629) White, Slimline Handset Spare Handset for 8900 or 9900 Series, Charcoal, Standard Spare Handset for 8900 or 9900 Series, Charcoal, Slimline Spare Handset for 8900 or 9900 Series, Arctic White, Standard Spare Handset for 8900 or 9900 Series, Arctic White, Slimline 0.39(0.177) 0.32(0.146) 0.41(0.187) 0.34(0.156)

2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

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Table 4.
Features

Calling Features
Description Abbreviated dialing Adjustable ringing and volume levels Adjustable display brightness Application launch pad Auto-answer Auto-detection of headset Barge in Callback Call forward Call history lists Call park Call pickup Call timer Call waiting Caller ID Corporate directory Conference Direct transfer Extension mobility service Fast-dial service Group call pickup Hold Intercom Immediate divert Join Last-number redial Malicious-caller ID Message-waiting indicator Meet-me conference Music on hold Mute Network profiles (automatic) On- and off-network distinctive ringing OPickUp Personal directory Predialing before sending Privacy Redial Ring tone per line appearance Service URL Shared line Time and date display Transfer Voicemail (single button access)

Calling feature support

Audio codec support Configuration options

G.711a, G.711u, G.729a, G.729ab, G.722, and Internet Low Bitrate (iLBC) audio compression codecs Dynamic Host Configuration Protocol (DHCP) client or static configuration Support for online firmware upgrades using Trivial File Transfer Protocol (TFTP) Domain Name System (DNS) Cisco Discovery Protocol Transparent secure roaming Provisioning of network parameters through DHCP

Network features

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Security features

Certificates Image authentication Device authentication File authentication Signaling authentication Media encryption using Secure Real-Time Transfer Protocol (SRTP) Signaling encryption using Transport Layer Security (TLS) Protocol Certificate authority proxy function (CAPF) Secure profiles Encrypted configuration files

Provisioning and manufacturing

Web server for configuration and statistics Quality-of-service (QoS) reporting: Jitter, delay, dropped packets, and latency on a per-call basis Real-Time Control Protocol (RTCP) support and monitoring Syslog

Table 5.
Feature Protocol

Wi-Fi Features and Specifications

Specifications IEEE 802.11a IEEE 802.11b IEEE 802.11g

Frequency band and operating Uses IEEE 802.11d to identify band ranges and channels channels Support mode IEEE 802.11a IEEE 802.11b/g Autosensing; IEEE 802.11b/g preferred over IEEE 802.11a Received signal strength indicator (RSSI) (default) Data rates IEEE 802.11a: 6, 9, 12, 18, 24, 36, 48, and 54 Mbps Nonoverlapping channels IEEE 802.11b: 1, 2, 5.5, and 11 Mbps IEEE 802.11g: 6, 9, 12, 18, 24, 36, 48, and 54 Mbps

IEEE 802.11a: Up to 23 (including radar channels) IEEE 802.11b/g: 3 (Japan uses 4) (Bluetooth 2.0 also uses the 2.4-GHz spectrum, so IEEE 802.11a is recommended when using Bluetooth 2.0.)

Wireless modulation

IEEE 802.11a: Orthogonal Frequency Division Multiplexing (OFDM) IEEE 802.11b: Direct sequence spread spectrum (DSSS) IEEE 802.11g: OFDM and DSSS IEEE 802.11a: 6 Mbps: 91 dBm 9 Mbps: 90 dBm 12 Mbps: 88 dBm 18 Mbps: 86 dBm 24 Mbps: 82 dBm 36 Mbps: 80 dBm 48 Mbps: 77 dBm 54 Mbps: 75 dBm IEEE 802.11b: 1 Mbps: 96 dBm 2 Mbps: 95 dBm 5.5 Mbps: 90 dBm 11 Mbps: 87 dBm v802.11g: 6 Mbps: 91 dBm 9 Mbps: 90 dBm 12 Mbps: 87 dBm 18 Mbps: 86 dBm 24 Mbps: 82 dBm 36 Mbps: 80 dBm 48 Mbps: 77 dBm 54 Mbps: 76 dBm

Receiver sensitivity (typical)

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Transmitter output power

IEEE 802.11a OFDM: 40 mW (16 dBm) 32 mW (15 dBm) 20 mW (13 dBm) 8 mW (9 dBm) 3.2 mW (5 dBm) 1 mW (0 dBm)

IEEE 802.11b CCK: 50 mW (17 dBm) 20 mW (13 dBm) 8 mW (9 dBm) 3.2 mW (5 dBm) 1 mW (0 dBm)

IEEE 802.11g OFDM: 40 mW (16 dBm) 32 mW (15 dBm) 20 mW (13 dBm) 8 mW (9 dBm) 3.2 mW (5 dBm) 1 mW (0 dBm)

Range (stated ranges are from measured open-site range testing)

IEEE 802.11a: 6 Mbps: 604ft (184m) 9 Mbps: 604 ft (184m) 12 Mbps: 551 ft (168m) 18 Mbps: 545 ft (166m) 24 Mbps: 512 ft (156m) 36 Mbps: 420 ft (128m) 48 Mbps: 322 ft (98m) 54 Mbps: 289 ft (88m)

IEEE 802.11b: 1 Mbps: 1,010 ft (308m) 2 Mbps: 951 ft (290m) 5.5 Mbps: 919 ft (280m) 11 Mbps: 902 ft (275m)

IEEE 802.11g: 6 Mbps: 709 ft (216m) 9 Mbps: 650 ft (198m) 12 Mbps: 623 ft (190m) 18 Mbps: 623 ft (190m) 24 Mbps: 623 ft (190m) 36 Mbps: 495 ft (151m) 48 Mbps: 413 ft (126m) 54 Mbps: 394 ft (120m)

Ranges and actual throughput vary based on numerous environmental factors, so individual performance may differ. Access-point support Cisco 500 Series Wireless Express Access Points Cisco Aironet 1000 Series Lightweight Access Point Cisco Aironet 1100 Series Access Point Cisco Aironet 1130 AG Series Cisco Aironet 1200 Series Cisco Aironet 1140 AG Series Cisco Aironet 1230 AG Series Cisco Aironet 1240 AG Series Cisco Aironet 1250 Series Cisco Aironet 1300 Series Wireless security Authentication: Cisco Wireless Security Suite; IEEE 802.1X Lightweight Extensible Authentication Protocol (LEAP) authentication Extensible Authentication Protocol and Flexible Authentication with Secure Tunneling (EAP-FAST) Wi-Fi Protected Access (WPA) Versions 1 and 2: Personal and Enterprise Cisco Centralized Key Management (CKM) Encryption: 40- and 128-bit static Wired Equivalent Privacy (WEP) Temporal Key Integrity Protocol (TKIP) and Message Integrity Check (MIC) Advanced Encryption Standard (AES) Required versions: [[pls move text to align under bullets]] Cisco Wireless LAN Controller (lightweight) Minimum: Version 4.0.217.0 Recommended: Version 5.1.151.0 or later Cisco IOS Software access points (autonomous)

Minimum: Version 12.3(8)JEA Recommended: Version12.3(4g)JA1 or later

QoS

IEEE 802.11e and Wi-Fi Multimedia (WMM) Traffic Specification (TSPEC) Enhanced Distributed Channel Access (EDCA) QoS Basic Service Set (QBSS)

Radar detection

Dynamic frequency selection (DFS) and transmit power control (TPC) according to IEEE 802.11h

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Table 6.
Feature

Cisco Unified Video Camera

Specifications H.264/AVC 30 fps (maximum) using H.264/AVC for video SQCIF (128 x 96 pixels) QCIF (176 x 144 pixels) QVGA (320 x 240 pixels) SIF (352 x 240 pixels) CIF (352 x 288 pixels) VGA (640 x 480 pixels)

Video standards Frame rates Frame or picture formats

Ordering Information
To place an order, visit the Cisco Ordering Home Page and refer to Tables 7 through 8. To download software, visit the Cisco Software Center.
Table 7. Ordering Information
Part Number CP-9971-C- K9= CP-9971-CL-K9= CP-9971-W-K9= CP-9971-WL-K9= CP-89/9900-HS-WL= CP-89/9900-HS-W= CP-89/9900-HS-CL= CP-89/9900-HS-C= CP-HS-CORD-W= CP-HS-CORD-C= CP-89/9900-LWMK-C= CP-89/9900-LWMK-W= CP-89/9900-LK-K-C= CP-89/9900-LK-K-W= CP-89/9900-FS-W= CP-89/9900-FS-C=

Product Name Cisco Unified IP Phone 9971, Charcoal, Standard Handset Cisco Unified IP Phone 9971, Charcoal, Slimline Handset Cisco Unified IP Phone 9971, White, Standard Handset Cisco Unified IP Phone 9971, White, Slimline Handset Spare Handset for 8900 or 9900 Series, White, Slimline Spare Handset for 8900 or 9900 Series, White, Standard Spare Handset for 8900 or 9900 Series, Charcoal, Slimline Spare Handset for 8900 or 9900 Series, Charcoal, Standard Spare Handset Cord, White Spare Handset Cord, Charcoal Locking Wallmount Kit for 8900 or 9900 Series, Charcoal Locking Wallmount Kit for 8900 or 9900 Series, Arctic White Locking Wallmount Kit for 8900 or 9900 Series and KEM, Charcoal Locking Wallmount Kit for 8900 or 9900 Series and KEM, Arctic White Spare footstand for 8900 or 9900 Series, White Spare footstand for 8900 or 9900 Series, Charcoal

Table 8.

Local Power Options: Cube and Regional Cords

The power cube is new for the Cisco Unified IP Phones 8900 and 9900 Series models, but the cords are the same cords as used with the Cisco Unified IP Phones 7900 Series. Power Cube 4 supports up to 44W and is internationally rated for different power grids worldwide.
Product Name Cisco Unified IP Endpoint Power Cube 4: 48V; 0.917A; 47-63Hz; 100-240V~0.8A Asia Pacific Argentina Australia European Community China Japan Part Number CP-PWR-CUBE-4= CP-PWR-CORD-AP= CP-PWR-CORD-AR= CP-PWR-CORD-AU= CP-PWR-CORD-CE= CP-PWR-CORD-CN= CP-PWR-CORD-JP=

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North America Switzerland United Kingdom

CP-PWR-CORD-NA= CP-PWR-CORD-SW= CP-PWR-CORD-UK=

Cisco Services
Using the Cisco Lifecycle Services approach, Cisco and our partners offer a broad portfolio of end-to-end services to support the Cisco Unified Communications System. These services are based on proven methodologies for deploying, operating, and optimizing IP communications solutions. Initial planning and design services, for example, can help you meet aggressive deployment schedules and minimize network disruption during implementation. Operate services reduce the risk of communications downtime with expert technical support. Optimize services enhance solution performance for operational excellence. Cisco and our partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs.

For More Information

For more information about the Cisco Unified IP Phone 9971, visit www.cisco.com/go/ipphones/9900 or contact your local Cisco account representative.

Printed in USA

C78-565717-01

04/10

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