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This documentation is provided for reference purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, this documentation is provided as is without any warranty whatsoever and to the maximum extent permitted. In the interest of continued product development, Alcatel-Lucent reserves the right to make improvements to this manual and the products it describes at any time without notice or obligation. Copyright
Copyright 2007-2008 by Alcatel-Lucent. Distribution of substantively modified versions of this document is prohibited without the explicit permission of the copyright holder. Distribution of the work or derivative of the work in any standard (paper) book form for commercial purposes is prohibited unless prior permission is obtained from the copyright holder.
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TABLE OF CONTENTS
1 WHATS NEW ?
1.1
1.1.1 1.1.2 1.1.3 1.1.4
6
6
7 8 8 8
WELCOME
Get technical documentation and latest software release Licensing Training and certification Try-and-Buy
HARDWARE CONFIGURATION MINIMUM REQUIREMENT NEW FEATURES IN THIS VERSION FEATURES FROM PREVIOUS VERSIONS
IBM Lotus Sametime 8.0 Support Operating System Update New GUI Icons Support for OXE 9.0 40 ms outbound packet timing for g.729 codec My Teamwork Mobile Client My Instant Communicator New Language Support: Updated browser list Updated PSTN Board/TDM Network Interface Firmware Counted AMDS License IBM Lotus Sametime 7.5.1 Organization Phone Number Management Start / Stop Audio Recording via DTMF ECS Phone Presence Caching Video legs without requiring corresponding audio legs IBM Lotus Notes Email invitations from browser End User Phone List Management
9 9 9
9 9 9 9 10 10 10 10 10 10 10 11 11 11 11 12 12 12
12 12 13
Suppress User X has left the session Messages New Alcatel-Lucent Product Branding OEM Partner Requested Enhancements Miscellaneous API Enhancements
1.4.22.1 1.4.22.2
1.4.23 1.4.24 1.4.25 1.4.26 1.4.27 1.4.28 1.4.29 1.4.30 1.4.31
14 14
Call-Back Confirmation Change Nickname Automatic Video Configuration Searchable Help bypass=on for Callback with OXE Office 2007 support for Presentations Deprecated Features Document Conversion Backup Partition size changes
1.5
1.5.1 1.5.2
17
17 17
18
18 18 19 20 20 21 22
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What's New introduces you to OmniTouch My Teamwork, tells you about the new features and enhancements in this release, and points you to further information. Things You Need To Know points you to supported platforms, software environments and other information that you need to know before installing this release. Major limitations And Restrictions describes features limitations and restrictions associated with this release of OmniTouch My Teamwork.
You can edit this document in the online version to suit the particular needs of your site. However, if you do edit the contents of this document, it must be strictly for the sole use of users within your organization. You cannot resell or otherwise distribute this documentation, modified or unmodified, to anyone outside your organization. Alcatel assumes no responsibility for the technical accuracy of any modifications made to this documentation.
OmniTouch Advanced Communication Server 5.1 ACS 7.1.4 Administration guide 8AL90208USAB
File : TC0960en-Ed02_Teamwork_Services_on_IP_Touch_Configuration_Guide.pdf
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File : 8AL90210USAC_ed01_AMDSSitePrep.pdf
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1 Whats New ?
1.1 Welcome
Welcome to Alcatel-Lucent OmniTouch My Teamwork Release 5.1
Release 5.1 of Alcatel-Lucent OmniTouch My Teamwork is the latest version of the world's leading products for improving conference and Teamwork services across the enterprise.
OmniTouch My Teamwork enables knowledge sharing and collaboration through voice and data conferencing. Through a simple to use Web interface, employees can initiate conferences on the fly or scheduled on a regular basis including audio, data and application sharing. My Teamwork also provides presence information and instant messaging to facilitate effective real-time team communication.
To get more information about the product (product descriptions, feature list), please consult the Sales & Marketing section on the Alcatel Business Partner Web Site (BPWS) at URL http://www.businesspartner.alcatel.com/ or see http://www.alcatel-lucent.com/choosemyteamwork .
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Then select OmniTouch My Teamwork And select Release 5.1 Click on Display
You will find the DVD delivery ISO file and its associated MD5 file. You will also find the Upgrade file and its associated MD5 file. Technical Communications and that Installation manuals are available on the Technical Knowledge Base at : Support Technical Support Telephony Technical Knowledge Base Then click on Technical communication and Go (it will open another tab or window) Select Product OmniTouch My Teamwork Select Release 5.1 Select menu The latest technical communications
Users Guides are also available on the Technical Knowledge Base at : Same link as just above except that youll select User guides & Manuals Select Product OmniTouch Unified Communication Select menu Browse/Reference Book/User Guides
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1.1.2 Licensing
Licensing guides are available on the Business Partner Web site at: http://www.businesspartner.alcatel-lucent.com/ Select Our Offer/eLicensing Offer/eLicensing Management Select the corresponding Licensing Guide: in the Related Documents section
These guides explain you the mechanism of OmniTouch My Teamwork licenses, how to retrieve licenses files, and how to proceed when re-hosting licences
1.1.4 Try-and-Buy
A means for the customer to have an OmniTouch My Teamwork system, right on his premises. Conditions are as follows:
Free licenses for 10 users, 4 audio and 4 data ports expiring after a period of 1 month. Optional PBX gateway for non-OXE or pre-OXE 6.0.1 is to be acquired at standard conditions with no refunding possibility. Implementation is endorsed by the Alcatel-Lucent Business Partner or by Alcatel-Lucent Professional Services.
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For this release only one number may be marked for presence
The bulk provisioning interface is updated to support phone list management including all parameters specified above.
1.4.18.3 API Support The VCS API is updated to support server based phone list management. The ICS API is updated to support server based phone list management. The SIP SERVICE XML interface is updated to support server based phone list management
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g) Set default MGCP RTP Send and Receive ports to 5004 in the OEM partner CD. h) Provide documentation on all ActiveX cab files such that a customer could pre-deploy the various components to end-user desktops via a system such as Microsoft SMS. Optionally, provide an MSI installer application that installs all Alcatel-Lucent ActiveX controls in one step.
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conventional phone number (e.g. +1-781-895-3600) then the Callback Confirmation feature will be used. Callback Confirmation is not automatically enabled for conferences created prior to this release. To use this feature for those conferences, end-users should view the Conference Features, check the new option and re-save the conference (press OK).
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Note that the P-Alcatel-CSBU header is only included for calls where the call owner has a Billing Extension (aka QMCDU) configured in their user settings. This feature does not apply for any other ACS configuration, including when ACS is connected to an OXE, but TDM is used instead of SIP.
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This change applies only to scratch installs. No change is made on an update. It will avoid to get root partition too small to be able to upgrade the software with tar.gz file (as the upgrade file is untar and unzip in the Root partition).
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Concerning server HW platforms supported, please refer to the Technical Communication UC Compliant platforms document, that can be found on the Business Partner Web Site at : Home/Support/Technical Support Telephony/Technical Communications/ OmniTouch Unified Communication
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1.8
1. Update from any prior 6.x.x releases (updated first to 6.1.0b2982 at least) must be done by booting first on the DVD of the ACS 7.1.3b3855 (option u for regular dvd drive or for USB dvd drive options uu1 or uu2). Then you may apply the tarball update (tar.gz) of ACS 7.1.4b5084. When upgrading 6.1 systems to 7.1, a new license is required for ACS and for VMWARE 5, ask to Support Center via a Service Request. 2. Update from any prior 7.x.x releases must first pass by the ACS 7.1.3b3855 (tar.gz file). Then you may apply the tarball update (tar.gz) of ACS 7.1.4b5084. When upgrading 7.0 systems to 7.1, you can keep your ACS and VMWARE licenses.
ACS license is made up of a .lic file provided by Support Centre (which is encrypted). VMWARE 5.x license is a text file also provided by Support Centre that can be view and should have the following information : LicenseVersion = "5.0" Upgrades from ACS 6.1 or ACS 7.0 to ACS7.1 continue to use their existing environments, database is translated and all users, conferences and contacts information are kept.
Document conversion tool for presentations of office documents (ppt, doc, xls) is based on MICROSOFT Operating system and Office running into a virtual machine from VMWARE. Microsoft Windows2000 and Office 2000 for ACS 6.1 and priors. Microsoft Windows XP Pro and Office 2003 for ACS 7.0. Microsoft Windows XP Pro and Office 2007 for ACS 7.1.
The Microsoft licenses for Windows and Office are not provided with Myteamwork by Alcatel-Lucent and should be ordered separately to Microsoft.
If you upgraded your server from 6.x to 7.1, you still have the old Virtual Machine with Windows 2000 and Office 2000 and you could not load documents from Office 2003 and 2007. If your server was scratch installed (cleaning existing disk partitions) then you must install the Windows XP and Office 2007 to get the Presentation feature available for users.
OmniTouch MyTeamwork, Technical Release Note R5.1.000.586 Technical Communication TC1110
Copyright 2007-2008 by Alcatel-Lucent, All rights reserved
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Sametime 7.5.1 only: Disconnecting the called party before they answer doesn't disconnect the call: 18229
1. From the Sametime client call the party from the main window 2. In the meeting window, the called party status displayed as "Waiting for the response". While waiting for response, right click on status and try to disconnect the call. Note that call is made even though user tries to end the call.
Sametime: Max length of conference for ACS and Sametime must agree: 18542
In ACS, the default length for a conference is 26 weeks. Sametimes behavior can be set to match this with the STScheduleLimitDays setting in the Notes.ini configuration file.
Sametime only supports ACS default domain Sametime requires IRP ECS license Thomson 2030 SIP phones require special configuration
This is a defect in the Thomson SIP stack. In a normal ACS configuration, the Thomson 2030 returns error 400 to a SIP invite. Workaround : On the ACS VoIP options page, use payload type 97. This may be resolved in the future if Thomson updates their firmware.
19532
Sametime only users are not able to join the ad-hoc conference 18576
If a user who is provisioned ONLY on Sametime (not an ACS user) starts an ad-hoc call with another user who is provisioned in both Sametime and ACS, then the Sametime-only user will never be called. WORKAROUND for 7.1.3, all Sametime users should also be provisioned in ACS.
18586
Sametime: If users Idle Session Timeout token has expired and they try to create a meeting, they see a "Meeting not created" message. However, Sametime actually has created the meeting, but ACS has not. For video conferencing, all servers in a stack must have common video settings. Note that for Scopia MCUs without iView, this means stack size is limited to 4 nodes. Using iView removes this restriction.
18069
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18470
Sametime never calls processStartConference, if scheduled conf starts "now" 18571 18613 19187
Schedule a repeating meeting where the first instance of the meeting starts less than ten minutes from now. Sametime shows that the meeting is taking place, but when users try to attend, a dialog box is displayed saying some conference parameters are not set.
Sametime does not enforce ACS "callers are not allowed to un-mute themselves" Sametime 8 - adhoc conference - join call button grayed out
If anyone leaves an adhoc conference, then attempts to rejoin, if the call fails for any reason, the join button is grayed out, and so the user cannot attempt to re-join.
Sametime 8 - adhoc conference - Unable to invite user into call 19191 19285 19357
If leader leaves an adhoc conference, and then rejoins, that leader will find the "add person" option is missing from the invite option.
My Teamwork help topics not updated to show the new GUI icons When Participants are not allowed to see each other is set in conference options (webinar mode), if a participant starts an application sharing session, then the appshare session, and that participants name, is displayed to all other participants. Sametime 8 - Participant meeting window displays wrong status
In an ad-hoc call, if some users hang up, and then some smaller number of them re-join, then all users in the conference will see call status "Waiting for response". This message will persist until everyone who left rejoins.
19377
Sametime 8 - "Stop Recording Conference Audio" Menu Item is not enabled 19573
The leader is in a conference that is being recorded. The leader closes the meeting window, then attends the same meeting. The option to "Stop Recording Conference" in the Actions menu is disabled. To stop the recording, the leader must click "Record Conference Audio".
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When AppShare leader is using Windows Vista, and stops the appshare, the appshare exe still runs in the background, and viewers see a still image of the last updated leaders frame. Exiting IE will clear the problem. Mobile client: Smart Minimize on HTC/Mobile 6.0 shuts down application Mobile cient: Various problems when ACS server runs in OTUC authentication mode.
Mobile client: Conference owner on PC joins with incorrect privilege if mobile client joins first 1) Web user "user1" creates scheduled conference 'test', but does not join. 2) Mobile user "user2" joins conf web only, either leader or participant code. Result: Web user "user1" sees the conference window opening, but only has participant Privileges.
19506
19576
Mobile client: Conference created while user is logged onto web and mobile are not visible in mobile until after sign-off then sign-on again.
End of document
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