ICF Competencies of Coaching: Effective Communication

HYDERABAD PROFESSIONAL COACH ASSOCIATION: AN ICF CHAPTER

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6/19/2010

Communication
3

The two sides of act of communication are; Encoding

- internal processing of information or feelings you want to share.

Then it is sent through either spoken or written

words, which completes encoding.

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6/19/2010

Communication
4

Decoding - receiving and interpreting what was sent.

When the recipient confirm receipt to the sender it

completes the communication loop.

It is effective communication only when the recipient

receives the communication the same way it was intended to be understood by the sender

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6/19/2010

Life Coaching
5

The ICF defines coaching as partnering with clients

in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.
Effective Life Coaching is the outcome of effective

communication

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Effective Communication
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The ICF competencies that support effective

communication are:

Active Listening

Powerful Questions
Direct Communication

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Active Listening
7

The primary purpose of listening is to truly

understand the other persons point of view, how they think and feel and how they move through the world ( Zeuz & Skiffington, 2000)
The coach listens to what motivates the client, what

lightens them, what gets in the way

Basically the coach listens to the unique individual

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6/19/2010

Active Listening
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The coach listens to what the client says with regards to his/her agenda The coach listens to the multiple levels of what the client is saying including emotional and depth of the content of the words being used The coach also listens to what is not being said

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6/19/2010

Powerful Questions
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A powerful questions has the ability to stop you in

the tracks it is the Aha moment

It makes you think

It helps change perspective

A powerful question comes from listening to the

client, not from within the coach

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6/19/2010

Powerful Questions
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Are questions that help the client to explore and

discover
Questions that help the client to become aware and

address the emotions and the meaningful words that the client uses
Questions the values and beliefs of the client

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Direct Communication
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Directness and depth with which the coach shares

his/her insights, perspectives, intuition

Shares feedback Reflects the clients words, and communicates to the

learning style of the client

The depth and space that the coach creates for the

client to share their perspectives, intuition, insights

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12

Thank you

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Profile
13

Prabha Chandrasekhar, has been coaching for the past 7 years. Currently, she is full time with the International Coach Academy and

has a limited coaching practice. Her niche areas are Cross Culture, Transition and Life Coaching. This allows her to work with corporate leaders and young adults in transition.
Prabhas philosophy for her coaching is Empowerment, through a

process of partnering the client, to reach his or her goals and to provide the space to extend themselves to their maximum potential.

HPCA Monthly Learning Event

6/19/2010

Upcoming Events
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24th July 2010 Saturday, 7:30 pm IST Marshall Goldsmith
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