Practice quiz 1 Video Case 1. Misusing personal influence 2. All of these 3. Her personal context 4.

Work together to solve problem 5. Try to be understanding 6. Damaged her boss trust in her Concept 1. Increase public demand for ethical business practices and companies growing awareness of the impact of their operations on other spheres of life have led to the development of ____________ program A. Corporate social responsibility i. It is to oversee, improve, and publicize a companys attention to such issues as fair labor practices and protection of the environment. 2. The increase of ____________ in the workplace can cause clashes of cultural values that sometimes create difficult ethical issues. A. diversity 3. It is possible that a companys actual ______ will encourage ethically questionable behavior even when the companys stated policies display the highest ethical standards. A. culture 4. Sandra, the manager of a copy shop owned by a large corporation, is in charge of recruiting a new employee for her shop. In her effort to persuade the top applicant to take the job, Sandra has underemphasized the stress caused by the work, much of which is on a tight deadline. Sandras communication with the applicant _______. A. Borders on the unethical 5. Tom has received a customer complaint about a shipping error. Blaming a coworker in his response to the complaint would be unprofessional _______ communication A. External-operational i. work-related communication to someone outside the company 6. Nick would like to have his supervisors job, so he spreads a rumor about her past that is only partially true. Nick is making unethical use of ______ A. The companys informal communication network i. grapevine

Business communication process examples Senses a communication need Wahib as a service manager, contracts with many doctors offices to do their billing Janet thinks this situation may be costing the company business Defines the communication problem jeff is the manager of a small conference center. The admin assistnant for a company that has held several events at the center. Sent him a letter complaining of the service at their latest even before he responds, Jeff decides to speak with the staff to gather more facts. Considers possible solutions to a communication problem sarah has better options to tell and she starts wondering about how email should be respond to. Selects a communication action seth decides to design and email flyer to his people Composes the message sam,alex, and sue have different sources and tries to put the pieces of them together Delivers the message sigma phi mails the parent to invite them Receives a message maria received a message Interprets a message Martin reads email from employee. The employee listed random craps. But, Martin tries to figure out how much efforts the employee has put in Concept 2 1. Which of the statements below is NOT true? A. Business communicators tackle mostly well-defined problems i. Business communications tend to be ill-defined problems 2. A U.S human resources manager is revising the employee recruitment materials for his company, and he believes it is important nowadays to include a section about work-life balance to appeal to todays generation of applicants. Which communication context is MOST affecting his decision here? A. Historical 3. Leah has concerns about the productivity of Jake, one of the members of her sales team, but she knows that his sister recently passed away, so she will consider carefully how and when to convey her concerns to Jake. Which communication context is MOST affecting her decision making here? A. Jakes personal context 4. Kendra has decided that she needs to use communication to increase attendance at the monthly meetings of her professional organization. Her next step is to __________ A. Consider possible communication strategies. 5. Which of the following consideration is LEAST related to the delivery stage of the communication process? A. Which message structure is most likely to get the desired results? 6. Which of the following is true A. Solving a business communication problem usually helps solve a business problem as well

Concept 3 1. Which of the following statement is NOT supported by research on communication in the workplace? A. In todays fast-paced business environment, writing is becoming less important than oral communication 2. Which of the following is NOT a current trend in the workplace? A. An increase in the levels of managers in companies i. It in fact is becoming flatter 3. Which of the statements below is NOT true? A. In cross-cultural communication, the religious beliefs of ones communication partner are irrelevant i. It does influence at some point 4. Which of the following is true? A. The internet has increased companies interest in ethical business practices 5. Which of the following statements about personal communication is NOT true? A. Personal communication should be prohibited in the workplace? i. It on the job is inevitable. 6. Jacob used to be the floor manager for Home Style Cookin restaurant, but now he is a floor manager for ziggies burgers. Both are locally owned, one-stored businesses. Which of the following factors MOST likely required a change in his communication? A. The company culture

Practice quiz 2 Concept 1 1. What is the MAIN purpose of visuals in a report or presentation? A. To communicate to the audience 2. Which of the following statements in true when it comes to using visuals in a report or presentation? A. Information represented in visuals should be what you want your audience to remember 3. Which of the following statements in true when choosing the format for visuals? A. If you illustrate a concept, choose a flowchart 4. For the best communication effect, where do you place visuals in a report of presentation? A. Place each visual near the place where it will be discussed. 5. Which of the following statements is NOT true when evaluation visuals? A. Visuals should be evaluated using GEE 6. What is the term for stretching a graph excessively to change the meaning it conveys? A. Scale distortion Concept 2 1. In the prefatory section of an email, what does cc: mean? A. Someone other than the receiver will receive a courtesy copy 2. In which of the following situations would a casual style be appropriate for an email? A. Writing an email to a business associate who is also a close friend. 3. When a writer uses concrete, vigorous, and precise writing, he or she is striving for ______ A. Clarity 4. Most emails end with _____. A. Just the writers name 5. In which of the following situations is email NOT being used appropriately? A. A manager attaching a performance evaluation with a social security number on it to an email. 6. Which of the following in NOT a question that should guide good etiquette in your emails? A. Have I used long sentences and paragraphs to present myself professionally? 7. In placing and interpreting visuals, one may use the GEE approach, which stands for: A. Generalization, example, and exception.