Beruflich Dokumente
Kultur Dokumente
Use your workplace as your case study, identify a product or service that you
can use. Please consult with your Facilitator before selecting this option. They
will need to know details of the scenario ie Type of workplace that you are
going to use and the product and/or service you are intending to use.
Executive Summary
KFC, which belongs to Yum! Brands, Inc, is one of the most reputable
and strongest brand names in the fast food market. In 2001, in the trend of the
busy life style and the increase in income of citizens in big cities, KFC
Vietnam franchise was signed and began to provide the Vietnamese with
American taste and convenient meals.
Assignment 1
1) Target Market:
The latest statistics data showed that the average income of HCM city
citizens was at 1,341,700 VND per month in the year 2003 and would
increase dramatically in the following 5 years. This means that more people
will be able and willing to go to fast food restaurant for convenience and time-
saving. There are several market segments that have been identified to be
targeted for KFC.
Generally, the demand for fried chicken, which has been a traditional
food in regular meals in family is very high. Newly products such as
hamburgers and French fries are trend setters in the market.
Almost all customers of the fast food industry in Vietnam are now from
upper-middle class and upper. KFC meals’ prices are a bit higher than local
traditional food restaurants’.
Few customers are heavy users. Males who are single and do not cook
would go to a local restaurant almost every day. In comparison to the light
user segment, this segment would contribute a lot more to the revenues of a
fast food company.
3) Positioning and Branding:
In 1939, Colonel Harland Sanders first gave the world his most famous
taste, Original Recipe® Kentucky Fried Chicken, which was made from secret
blend of 11 herbs. In 1952, Colonel signed up his first franchisee and then,
began the largest chicken fast-food empire in the world called the KFC
(Kentucky Fried Chicken) brand name. At that time, millions of people have
come to love his delicious chicken and hot biscuits.
KFC is just one brand owned by Yum! Brands, Inc. Actually, Yum!
Brands also owns A&W All-American Food Restaurants, Long John Silvers,
Pizza Hut and Taco Bell restaurants. It is the largest restaurant company in
terms of system units in the world with nearly 32,500 in more than 100
countries and territories.
Now, thirteen KFC Vietnam outlets have been opened in Ho Chi Minh
City with the target of building a chain of at least 20 outlets in Vietnam in 2006
and 50 outlets in 2010. According to Lisa Ronquillo, general director of KFC
Vietnam (2001), although the fast food industry in Vietnam is still in its infancy,
KFC expects the market to reach a stage where fast food is a part of everyday
life.
Assignment 2
1) Objectives:
2) Promotional Mix:
Open two new outlets in Phu My Hung and Sai Gon Square.
The promotional will complete among 60 days. This time is the end of
year with much events such as the Teacher’s Day, Christmas and the New
Year Day. It’s an important time of year.
Design statement,
discount voucher
Printing of statement
& discount voucher
Distribute statement
and discount
voucher
Personnel Hourl Number Total cost Resources Cost per Total number Total cost Total cost for
Task and Date of task
Required y Rate of Hours personnel required Units units resources task
Distribute statement and 100 $1 120 $12000 Motorbike $4 100 $400 $12400
discount voucher
Grocery list
Aprons
Oven
Music society Five best singer will perform Limit of 2 songs per singer.
in event
The third team is a Public Relation department. They will planning and
organize the event as “Guinness Hamburger”
KFC’s interior scenes shops are modern, simple and clear. There are
small artificial trees and the ceiling is hanged decoration when they want
introduce new products. In some KFC shops, they reserve an area for
watching TV and TV’s programs are available through opening time or
children area.
Smiling
Respectful salutation.
A media print: advertising in Tuoi Tre, Tiep thi Gia dinh, Thanh
Nien…
4) Press Release:
Press Release
Venue: Dam Sen Park, 3 Hoa Binh St, Ward 3, District 11, Ho Chi Minh City.
Date: 24/12/2006.
With you’d like to more information, Please contact Mr. Donald, the
Marketing Manager. Phone number: (08) 8152085. Email: kfc@yahoo.com.
Assignment 4
Creating a questionnaire.
When the customers go to back home, we’ll give gift for them.
2) Analysis of feedback:
40% respondent heard about KFC Vietnam through their friends while
about 27.27% respondents aware of us through our daily discount voucher
issue in the supermarkets. This word mouth is a considerable advantage for
us, as we do not have to pay a large amount of money for media advertising
to gain customer awareness. It proves that our extensive marketing strategy
has worked effectively. However, this costly effective method has a serious
weakness: information can be distorted.
The main customers of fast food are from19 to 29 years old. Besides,
children show their interest in having party, especially birthday party in fast
food outlets with funny party decorations, toys and yummy dishes. These two
classes capture the major Vietnamese population.
Most people believe KFC price is quite expensive. We will offer flexible
price level. For example, with only 10, 000 VND, people can enjoy delicious
Prince Burger, Queen Burger and other dishes.
71,11 % respondents of our survey chose KFC as their favorable brand
and 77,27% believe KFC is the most famous brand in Vietnam. We’ll continue
maintaining a trust from customers and more serve better than.
Conclusions
With the marketing plan, we have achieved the objectives of company
with revenue increased by 30% and The “Guinness Hamburger” event have to
make KFC brand to become a best brand in fast food market. KFC undertake
will provide a best product and services to customer.
Recommendations
Continuous maintain a best brand image in customer.
Adding more new recipe for serving better than and meeting customers
needs.
Attract more new customer and increase revenue more than this year.