HP Web Jetadmin

HP SNMP Proxy Agent 10.2.4

Edition 7, 05/2010

SNMP Proxy Agent Readme

HP SNMP Proxy Agent
Features System Requirements Installation Supported Printers Questions and Answers

The HP SNMP Proxy Agent is software that can be installed on a desktop client PC to enable HP Web Jetadmin to discover and manage locally connected (e.g., USB) HP printers and scanners. The HP SNMP Proxy Agent functions by exposing management objects through the client PC's Microsoft SNMP service. A simple PC-Connected printer discovery in HP Web Jetadmin can discover locally attached printers. HP Web Jetadmin can then gather additional printer information such as remaining toner levels, page counts, and status through the proxy.

Features
The HP SNMP Proxy Agent includes the following functionality: HP Web Jetadmin will query the HP proprietary and standard management objects in the supported devices. Different devices offer varying levels of support, but many devices expose their model name, engine page count, supplies levels, serial number, etc. HP Web Jetadmin 10.2 Service Release 2 (SR2) supports only reading of information from PCConnected printers, not writing. HP Web Jetadmin detects status changes in a PC-Connected device by polling or manually refreshing the device; traps are not supported for PC-Connected devices. A PC-Connected device will not appear in HP Web Jetadmin 10.2 until a successful discovery completes. The HP SNMP Proxy Agent 10.2.4 and HP Web Jetadmin 10.2 SR2 support multiple PCConnected (e.g. USB) devices on a single desktop client PC. New: The HP SNMP Proxy Agent 10.2.4 adds support for some HP Officejet Pro devices through the HP Officejet Basic Driver - IT Professional Use Only driver package. New: The HP SNMP Proxy Agent 10.2.4 adds support for many operating systems and devices supported by the HP Universal Print Driver 5.0.3 for Windows. HP Web Jetadmin can perform discovery using IP Broadcast within PC-Connected discovery. The IP Broadcast packet used is an SNMP query. This discovery method will yield limited results. Some systems and many networks block IP Broadcast traffic for security and overall management reasons. The workstation or server to which the IP Broadcast is directed must have an SNMP service that responds to these packets. Other discovery methods such as IP Range and/or Specified Address Discovery are encouraged in a comprehensive and scaled discovery plan.

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HP SNMP Proxy Agent

System Requirements
The HP SNMP Proxy Agent is supported on the following Microsoft Windows operating systems: Windows XP Professional (x86) Windows XP professional x64 Edition Windows Vista Business (x86) Windows Vista Business (x64) Windows 7 Professional (x86) Windows 7 Professional (x64) Windows Server 2003 Standard Edition Windows Server 2003 Standard x64 Edition Windows Server 2008 Standard (x86) Windows Server 2008 Standard (x64)

The Windows SNMP Service must be installed, configured, and running to allow queries from the HP Web Jetadmin server: The SNMP Service Properties Accepted community names must include public with READ ONLY rights. To enable a configuration to be modified, you must also choose and configure a READ WRITE community name. Configure the SNMP Service Properties to Accept SNMP packets from any host or from your HP Web Jetadmin.

NOTE: Microsoft does not include the SNMP Service component feature with the home editions of Windows. The exact mechanism for installing the SNMP Service varies with the Windows version. In Windows 7, use the control panels Programs and Features tool, invoke Turn Windows features on or off from the sidebar, and enable the Simple Network Management Protocol (SNMP) feature. Firewall settings must permit HP Web Jetadmin to query the proxy agent using SNMP (UDP port 161 should be open). NOTE: Not all versions of Windows will automatically enable UDP Port 161 when you install the SNMP Service. If the SNMP Service is running but cannot be accessed from a remote machine, your PCs firewall may be blocking SNMP traffic.

Installation
You must install Microsofts SNMP Service prior to installing the HP SNMP Proxy Agent. You may install the HP SNMP Proxy Agent either prior to or following the installation of your HP printers driver.

SNMP Proxy Agent Readme

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Two modes of installation are available: Standalone installation: This will be the standard (non-silent) installation which takes input from the user in the form of responses to the GUI dialog boxes. Use the command msiexec /i HP SNMP Proxy.msi (or just double-click the MSI). Silent Mode Installation/Network Installation: The silent mode of installation is provided for push based installations without using the GUI. use the command msiexec /i HP SNMP Proxy.msi /qn.

Supported Printers
The HP SNMP Proxy Agent 10.2.4 supports many devices supported by the HP Universal Printer Driver 5.0.3 for Windows and many HP Officejet Pro devices supported by the HP Officejet Basic Driver - IT Professional Use Only driver. A complete list of tested printers can be found in the whitepaper titled Discovering PC-Connected Printers in HP Web Jetadmin.

Questions and Answers

Question Why doesnt HP Web Jetadmin discover my locally attached printer? Answer The following troubleshooting steps may help analyze this problem: At the HP Web Jetadmin server machine, verify basic network connectivity with your PC client (substituting the IPv4 address of your clients PC for IPAddr): ping IPAddr. At the HP Web Jetadmin server machine, you can use a 3rd party tool such as net-snmps snmpget to verify a successfully installed, configured, and running SNMP Service and firewall on the client PC (substituting the IPv4 address of your clients PC for IPAddr): snmpget -v1 -c public IPAddr 1.3.6.1.2.1.1.1.0 At the HP Web Jetadmin server, you can use a 3rd party tool such as net-snmps snmpget (substituting the IPv4 address of your clients PC for IPAddr): snmpget -v1 c public IPAddr 1.3.6.1.4.1.11.2.4.3.13.1.0 If SNMP and the proxy agent are functioning, the agent responds with an INTEGER value greater than zero or NO SUCH NAME if the proxy agent has not been successfully installed. The registry key HKLM\SOFTWARE\Hewlett-Packard \HP SNMP Proxy\PrnId identifies the proxied devices on the client PC. If your device does not appear in this list, try restarting the SNMP Service or rebooting the PC. If the device is installed, powered-on and working (e.g. you can print to it) but still does not appear in this list, its driver may not implement an enterprise device management interface.

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HP SNMP Proxy Agent

Question After I run a PC-Connected printer discovery and the locally attached printers are discovered, how do I know which ones are PC-Connected printers?

Answer Discovered PC-Connected printers will be displayed in the device lists with the rest of the networked printers. To have a device list that shows only those devices that were discovered as PC-Connected devices, enable a filter through View > Preferences > Device Filters, select PCConnected Devices. To display a PC-Connected Devices column on any device list that shows which devices are PC-Connected (the value for the PC-Connected devices will be Yes while other devices will show no value), go to the device list and rightclick in a column header. Select Customize > Advanced. Then you can add the column PC-Connected Devices to display on the device lists.

Can I generate reports using HP Web Jetadmin Reports features on my locally attached printers? What happens when the IP Address of my client PC changes? Can I use any version of HP Web Jetadmin to manage PCConnected printers?

Yes, reports should be possible on PC-Connected devices. Of course, the data that can be collected will differ from device to device. HP Web Jetadmin 10.2 SR2 will find the proxied devices at the PCs new IP Address following the next successful discovery. The HP Web Jetadmin SNMP Proxy Agent 10.2.4 requires HP Web Jetadmin 10.2 SR2 for full functionality.

SNMP Proxy Agent Readme

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Legal Statements
Copyright April 2010. Microsoft Windows, and Windows 2000/XP are registered trademarks of Microsoft Corporation in the USA, and other countries/regions. All other brand and product names are trademarks or registered trademarks of their respective companies. The information contained in this document is subject to change without notice. HP makes no warranty of any kind with respect to this information. HP specifically disclaims the implied warranty of merchantability and fitness for a particular purpose. HP shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in conjunction with the furnishing or use of this information.

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