Information & Analysis The Database System used by Sc.

.Johnson Pakistan is Scala which is a version of SAP for Small subsidiary companies business software for running every aspect of a company including managing orders, inventory, accounting, and logistics. Products can integrate into every aspect of a company's supply chain to display the data and thereby improve efficiencies, boost morale and improve the bottom line. Sc.Johnson has utilized internally developed data auditing and assessment processes which have helped the company discover areas where it can improve internal and external information that the company shares with partners, suppliers and customers. The data quality assessment program that company have implemented has reduced their IT staff workload, allowed them to establish a repeatable process to track and measure the quality of data, and allowed them to share the data discovery process with the business owners of the information Customer feedback is mostly gathered through distributors. Various departments works toward the data gathering analysis, sharing data with each other and then work accordingly and in co ordination to improve the quality standards. Independent research companies such as A.C Nelson ( which is also a international partner of Sc.Johnson) Strategic Quality Planning During Companys overall experience in Pakistan there is no major recall of products which shows there efficiency and responsibility towards the business and people All of companys quality standards, assessments, reporting is centralized to its head offices. The guidelines are provided however in order to generate the required documentation in the supply chain and all other departments it find its own feasible ways. Human resource development and management Company believes in fundamental strength of its people. By ensuring the right benefits, perks, performance standards, keeping the standards with the market trends of its present market of the country. Recruiting of personnels is outsourced to furgoson.Job details and others are provided to the company and Furgoson do the job for the company in the human resources Employee assessment survey is conducted regionally and globally There is a safety and environment basic training necessary for each employee of the company

 Chemical awareness training, contractors training is also organized by the company Management of Process Quality Manufacturing of Products is 50/50 means depending on the product and Feasibility Company decides which product to import and which to produce totally here.

Quality and operational results mostly gathered through distributors. Various departments works toward the data gathering analysis, sharing data with each other and then work accordingly and in co ordination to improve the quality standards. Independent research companies such as A.C Nelson ( which is also a international partner of Sc.Johnson) Manufacturing done at Sc.Johnson is through Hour Glass Method Some of the key quality indicators set by company are critical defect level, line fill, operating defect levels Mostly the quality issues which company faces arise in three forms : Perception Difference: Normally this difference occurs whenever company makes changes in the packaging, size of the product. Example few months ago Sc.Johnsons product Lavender Coils have slightly weak packing material, the main product i.e., coil was as it was before but consumers thought that its quality level has also gone down and they throught that coil is not good enough now to repel the mosquitos.But the product was same Weak Formulae: This normally occurs whenever company makes mistakes in getting raw material from non traditional suppliers in the heavy demand season. For example Company normally imports raw materials from Indonesian suppliers. But whenever it goes on to buy raw material from suppliers like in Vietnam and other countries they might get some weak chemicals whose concentration level is low Reality: Quality issues that arise due to purely genuine where company makes its own fault. That could be in formulae, from the personnels behavior etc In the Global Quality rating .Sc.Johnson Pakistan comes under Silver Rating

Customer Focus & Satisfaction

Conclusion & recommendations By Analyzing all the quality aspects we have come to conclusion that Sc.Johnson & sons of Pakistan (Pvt) Ltd comes in the average ranking which shows that it is doing good but having such a huge brand name world wide such standards are far below the expectations. In order to increase these standards here are some recommendations: Company should conduct a consumer behavior and preferences survey where objectives should be to find the exact need and wants of the customer Company is still having significantly small market share in the industry due to which it is not able to fully automate its manufacturing operations in the factory which is increasing the lead time, increased time in the manufacturing, packaging and delivering it to the end consumer. The reason is due to the less sales forecasts. What company should do it use BPR, radical change in its sales teams, and hire new and highly motivated sales team at the sales rep. level which would boost the sales by quite a number. Remember there is a huge potential in the market and company can get the required feasibility level to start full automation in the factories and overall processes in just 2 to 3 years if they take actions now Company form its own human resource Department which would increase the quality of personnels in the organization which would ultimately go towards the increased productivity of the organization The Sc.Johnson Pakistan should communicate all the limitations related to customer related issues, market limitation and other issues to its head offices whose main concern presently is just accountability. Company should develop flexibility in the overall processes as presently it implementing the sets of procedures as directed by the head offices which creates difficulty for its suppliers, customers and others