Office Tigers

An RR Donnelley company

Overview

A New York based company, founded in 1999 which has set up shop in India for support activities
for its services
Started by two Investment banker Joseph Sigelman and his classmate Randy Altschuler both
were classmates since there Princeton days started with providing outsourced desktop services
and later on shifted up in the value chain it was acquired by RR Donnelly company early this year
‘2006 for $250 million.
The company is a Wharton case study hit in which it has been ranked far above its peers in terms
of developed competencies

Revenues: $100 million

Manpower-
• 10000 professional worldwide.
• 2500 in New York alone, 3500+ workforces in India
• Maintaining attrition rate of 10-15 %, which is lowest in BPO industry
• It follows a matrix ratio- Support staff / Execution staff, the lesser the execution staff is
better the outsourcing company is hence in this organization the ratio of Support staff to
execution is very low which shows the competent execution specialist and support staff

Clients - 12 investment banks, PWC, EY, Deloitte, KPMG

Offices - New York, USA; Manila, Philippines; Chennai, India; Colombo, Srilanka; London, UK;
Frankfurt, Germany

Geographical Target Market: North America, Europe

Investors
• Silicon Valley’s Francisco Partners invested $52 million
• Elwin Capital ($10 million)

Acquisition
• Devonshire Group London (Outsourced creative services, documentation),
• In August 2005, OfficeTiger acquired 100% of the assets of MortgageRamp (Due
diligence, underwriting, securitization, analysis and servicing for the global real estate
industry.)

Awards

• Awarded Best Company in BPO services by TIECON

 • OfficeTiger was awarded the “Golden Peacock Innovative Product/Service Award” for the
year 2004

• In October 2005, OfficeTiger was selected as a winner in the New York Ten Awards by
the Executive Council of New York in

• July 2005, OfficeTiger was selected as one of the 25 Stars of Asia by Business Week

Management:
• Joseph Sigelman (Co- CEO (34 year old)
• Randy Altschuler (Co- CEO)

Service Offerings
Financial, Legal, Real estate, Printing and publishing, Insurance, Pharma, Fortune 500

• Financial Services – It caters to Investment banks, Investment management companies,

credit card companies providing mission critic cal services like- Investment analysis,
Portfolio analysis, general accounting services, Due diligence, Documentation, Auditing,
Transaction processing services etc.

• Legal services- It caters to Law firms and in-house legal departments providing services
of transaction processing, Financial management services, Pr media, litigation support,
Research and analytics

• Real estate- It caters to Commercial, Residential, Property management services, Real

estate accounting offering services like underwriting, Accounting, Insurance services,
transfer assumptions of loans with document tracking, imaging, indexing, Lien release
process, Auditing and certification, UCC continuation, Insurance services etc.

• Publishing and printing – It serves to Publishing houses, financial printing companies and
commercial printing providing services of documentation, printing, Desktop publishing,
Typesetting, Design studio services etc.

• Insurance service- It gives services of transaction management, analytics, Information

origination, Recruitment training etc.

• Pharma- Research and analytics, PR media services, Transaction processing,

Recruitment training, PR media services

Infrastructure:
Worldwide 7 location with stable infrastructure. Several in-house proprietary systems to support
our businesses
Business contunuity and Risk management processes and systems in place.
Certification
It is BS 7799 and ISO 27001 certfied company

Process sizes:
• OfficeTiger has performed more than 900 transfers and assumptions requests for our
clients involving in excess of $3.2 billion in loans.
• $450 Billion worth of assests due deligence made
• $10 billion of commercial underwriting done

Competition- WNS, Equinox, Evalueserve etc.

Strategy
Office Tiger adapts to Hybrid style of service delivery with Onsite presence and management and
offshore support. The core business function that they handle requires workflow management
techniques, thus the onsite presence make seamless information transfer and coordination. The
impetus is on venture of the key areas, which are too core to outsource.
The style of operation is helps them to bring out a transparent image of Outsourcing company,
build s more trust.
The company believes in building capability by partnerships and acquisition

It has developed Program office tools to deliver high-end services the company has been able to
separate itself categorically from the bandwagon of general BPO. It has ranked in top three in the
list of Wharton case study for value based sourcing company
Current initiatives to standardize the processes using SIX Sigma methodologies.