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People say that it cant work - black and white; well here we make it work, every day. We have our disagreements, of course, but before we reach for hate, always, always, we remember the Titans You look like a bunch of fifth grade sissies after a cat fight! You got anger, thats good. Youre gonna need it; you got aggression thats even better. You gonna need that, too. But any little two year old child can throw a fit! Football is about controlling that anger, harnessing that aggression into a team effort to achieve perfection! From the movie Remember the Titans
Background / Introduction
The two week intensive Theories in IDBM course provided various opportunities for working in diverse teams on time bound tasks. This included the teamwork done during the HBR case and the presentation on Effectiveness of Teams, during the project management exercise, during the ideation workshop and the teamwork done as part of the Martela project. Among these, the last one (Martela project) was where we spent majority of the time during the course. This paper is a reflection of my personal experiences and observations while working in these teams mostly the Martela project - during the course. While I have tried to be objective and base my analysis & interpretations solely on the observations during the course, it is possible that the past experiences I have had working in teams at my workplace have colored my perspective and judgment.
Team Diversity
During the Martela project (and other teams as well) the diversity in the teams manifested in multiple dimensions including academic backgrounds, work experiences and nationalities. Of these, the most evident was the difference in backgrounds which resulted in different styles of working and different ways of and opinions about making decisions. Fortunately, in our case, most of these differences actually resulted in better final outcomes for the team. This was mainly because all the members in the team were receptive to each other and willing to listen, reason about and accept the best ideas even if they werent their own. Personally for me, there were at least two specific instances when I noticed the difference between my own approach / perspective vis--vis that of others from a different background. One was while choosing a prototyping technique during the service prototyping exercise. When some of the members of the team proposed to pick Sound Sketching, my first reaction was that of surprise and concern as I couldnt imagine how wed put it to use. It did however turn out to be an interesting choice and as a team we managed to put the technique to innovative use. I have to admit that if not for the people with a different opinion in the team, Id never have picked Sound-Sketching on my own and would have stuck to something more obvious and conventional. Another instance was while deciding the format of the final presentation where we decided to go with using a very visual approach with minimal text (just keywords).
Thus, I believe in our case, functional diversity actually played a positive role mainly because the team members were open and receptive to different opinions and ideas. Consequently, it is not difficult to imagine that in the absence of such openness and willingness to listen on the part of team members, reaping the benefits of diversity in any team would become very difficult.