Muhammad W.

Field Support Engineer - WiMAX (RAN)

Summary
Having more then three years of Telecom experience. I'm currently working as WiMAX RAN support Engineer with Wateen Telecom Pvt Ltd.I have multi vendor experience like Motorola,Cisco,Sagem,NEC,

Experience
Field Support Engineer - WiMAX-RAN at Wateen Telecom July 2010 - Present (1 year 4 months) #Operation & Maintenance of Motorola WiMAX Diversity access point. #Complete Installation of Access Points performing Commissioning, Bootstrapping, AP Calibration and AP Diagnostics. #Working as on call Engineer, responding to network problems reported by NOC. #Troubleshooting and solving problems remotely by analyzing site logs, and providing recommendations for outage recovery. #Onsite troubleshooting of Access point in case of outstanding issues. #Carrying out Software upgrades for Access points and CPEs. Upgraded SPs of WMX2.0 load and upgraded regional network to WMX2.5 load. Testing of CPE loads and their remote upgrade. #Planning and conducting activities like ATPs, Preventive Maintenance, and Site Health Check as per company standards. #Planning and conducting monthly Audits as a proactive approach for minimizing network outages and ensuring maximum availability. #Providing Remote Technical support for CPE related issues. Providing resolutions for Trouble Tickets raised by customer. #Handling Trouble Tickets system (Creating, Updating & Closing TTs). #Maintaining record and complete documentation of all activities. Preparation of reports for Management analysis. Microwave Backhaul, Cisco Switches & Routers: #Installation, configuration of Microwave (SAGEM, NEC) and Cisco switches/Routers involved in the network. #Troubleshooting of Microwave backhaul, Cisco devices in case of any outage/Alarms. #Conducting & planning Preventive maintenance and Software upgrades of these NEs. #Using High Cap NMS to remotely verify & resolve Microwave issues. #Addition of switches to CACTTI and analyzing traffic stats.

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#Coordination with Vendors (Sub cons) for Power related issues (Commercial Power, Genset, Rectifiers, and Batteries etc) Field Engineer-WiMAX at Wateen Telecom April 2009 - July 2010 (1 year 4 months) VPN Deployment & Testing (WiMAX, Fiber to Ethernet, Wireless bridges) Installations of Fiber to Ethernet Converters (Leading the Fiber Project in North) Management of SDS Co-Locations (As a Acting Team Lead ) Responsible for corporate complaints Responsible for upgrade (hardware/software), testing, maintenance & troubleshooting of DVB-RCS System. Basic knowledge of IP networking such as VLAN, QoS, Switch or Router. Joint visits with Vendor. Associate Engineer-WiMAX at Wateen Telecom January 2008 - April 2009 (1 year 4 months) Field Deployment WiMAX Indoor and Outdoor Units. Configuration of WiMAX OSM, IAD, SIP Phone, Video Phone OSM alignment. Responsible for corporate/consumer complaints Coordination with Core for VPN testing

Education
Govt.Collage of Technology Abbottabad DAE, Electrical, 2004 - 2007

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Muhammad W.
Field Support Engineer - WiMAX (RAN)

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