CPPGroup Plc: stopping fraud and saving customers' premiums

In a time of global financial crisis, CPPGroup Plc (CPP), a provider of card, identity protection and mobile phone insurance, understood that it was imperative to detect and prevent fraud. To do so, CPP looked to prevent fraudulent claims being made out of the premiums of their customers. With thousands of mobile insurance claims, CPP chose i2's Analyst's Notebook and iBase to provide a cross-referenceable database and the ability to visualize previously unknown fraudulent connections.

"Upon utilizing i2 products, we revealed far more useful intelligence that allowed us to not only detect more fraud, but more importantly, we were able to stop it."
Raphael Lawson, Head of Fraud, Fraud Investigation Unit at CPP

Overview
Location: York, United Kingdom Industry: Fraud Customer: CPPGroup Plc (CPP) i2 Products Used: Analyst's Notebook, iBase

Situation
CPP has the daunting task of processing thousands of mobile insurance claims. In the midst of an economic downturn, it became even more critical for the CPP to be able to discern between legitimate and fraudulent claims. In January 2009, CPP created a Fraud Investigation Unit (FIU) with eight analysts to find, stop and prevent fraud. Despite the establishment of the new unit, CPP continued to face difficulties in analyzing their fraud intelligence data. While their fraud identification rates increased by the hundreds, their insurance claim administrative system limited their detection rates. Their internal claims system, the NPP's single point system inhibited cross-referencing, and required analysts to pore over data tables containing over a million customer records, while lacking any ability to visualize their data. The FIU needed tools that could efficiently gather and store large volumes of data that allowed for easily cross-referencing data points to simplify the process for identifying fraudulent claims.

Solution
Raphael Lawson, Head of Fraud for the FIU, had previous experience with i2 software. He understood that Analyst's Notebook and iBase could be utilized to not only detect and stop fraudulent claims, but streamline productivity and expand their analysis capabilities. During the pilot phase of iBase and Analyst's Notebook, Lawson's FIU immediately noticed a drastic upsurge in their ability to identify fraudulent claims. By importing their vast quantity of customer records into iBase, the FIU was instantly able to connect 5,000 previous fraud alerts to well over 100,000 customers through Analyst's Notebook. They were able to visualize both organized networks of fraud as well as individual customers. iBase recognized repeat claim submissions from known fraudsters and blacklisted individuals who were changing minor details such as surnames, bank accounts, mobile phone numbers or addresses to avoid detection, which allowed CPP to save money by stopping these policies before further claims could be made.

PA RT O F T H E I N T E L L I G E N C E - L E D O P E R AT I O N S P L AT F O R M

Over the initial three month period of deployment, CPP identified over 1500 individuals connected to false claims and led to the FIU obtaining licenses for iBase and Analyst's Notebook. Upon purchase, Lawson's team underwent training in both iBase Designer and Analyst's Notebook and the products were fully implemented into FIU on a customized SQL server. While the FIU's capabilities had grown during their trial usage, upon training, the team was able to double their ability to identify fraud.

Outcome
The implementation of iBase and Analyst's Notebook allowed the FIU to not only detect, but stop fraud.Within five months of utilizing i2 software, the FIU has seen an approximate 50% increase in fraud detection, equating to roughly 150,000 in savings for both CPP and its customers. Lawson however, thinks they can do even better, and is in the process of acquiring additional licenses for iBase and Analyst's Notebook for his Counter Fraud Specialists. The FIU's nearly instant success in stopping mobile insurance fraud with i2 products, has led to further integration within CPP. Lawson says, "Once the initial installation and design is complete, the user friendly interface makes light work of identifying networks in our own data," thus making it a valuable tool to deploy for credit card fraud detection.

"One of my main concerns when purchasing an intelligence system was cost and after sales support, both of which have been outstanding with i2."
Raphael Lawson, Head of Fraud, Fraud Investigation Unit at CPP

Exposing the full criminal network of known fraudsters within CPP's data would have been previously undetectable without i2's Analyst's Notebook and iBase.

About i2
i2 is the leading provider of intelligence and investigation solutions for defense, national security, law enforcement and commercial security. More than 4500 organizations in over 150 countries rely on the i2 Intelligence-Led Operations Platform to proactively deter, prevent, predict and disrupt the world's most sophisticated criminal and terrorist threats. i2 started the intelligence revolution in 1990 and continues to lead the industry in innovation with products like Analyst's Notebook and COPLINK. These solutions help public safety officers, analysts, managers, detectives and investigators uncover hidden connections faster, enabling collaboration and delivering critical information to the point of need.

For more information, please visit www.i2group.com

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