MANAGING GLOBAL SOURCING IN-HOUSE TRAINING PROPOSAL

Creating value through outsourcing

MANAGEMENT 2009 SERIES COURSE OVERVIEW

09 - 11 JANUARY 2012 GRAND MILLENNIUM KUALA LUMPUR MALAYSIA

Today, outsourcing of services such as business processes, finance and accounting, IT or software have become an agenda of almost every firm in both public and private sector. This course provides best theory and practices to enhance understanding of global sourcing process and issues. Specifically, this course aims to provide understanding of related decisionmaking, process, risks and control of global outsourcing. This course provide best examples of global outsourcing relationships from the viewpoints of both client and supplier. From the clients viewpoint we will discuss decisions relating to which activities and systems to outsource and which to retain in house; country selection; supplier selection, controls and capabilities to successfully manage the outsourcing relationship. From the supplier viewpoint, we will examine strategies for knowledge transfer, managing the client relationship and capabilities.

YOUR INTERNATIONAL COURSE FACILITATORS

Dr. Brian Nicholson, Ph.D. Associate Professor of Information Systems Manchester Business School, United Kingdom
Dr Brian Nicholson holds a PhD degree in Information Systems focusing on offshore outsourcing and is co author of Global IT Outsourcing. He is an Associate Professor at Manchester Business School and international consultant in the area of outsourcing industry development. As co-director of the Centre for Development Informatics, Brian has spent the last 16 years focusing on the management of offshore outsourcing involving consulting in Middle Eastern and Latin American policymaking to facilitate industry development. In addition to Global IT Outsourcing, Brian is a regular presenter in international conferences and conventions such as the UK National Outsourcing Association and has published research papers in numerous journals including MIS Quarterly Executive, Journal of Information Technology, Information and Organization and others.

Managing Global Sourcing will enable delegates to:

Choose appropriate candidates for outsourcing products, services, software, accounting, call centres etc. Organise supplier selection Identify the risks of outsourcing offshore and how can these risks be managed Decide relationship forms: Total outsourcing or selective sourcing, multi sourcing, co-sourcing, spinoffs, creative contracting, joint venture, build operate transfer The outsourcing case for small and medium sized firms. Choose sourcing location Backsourcing, nearsourcing Emerging issues in global outsourcing

Dr. Aini Aman, Ph.D. Associate Professor of Accounting Information Systems Universiti Kebangsaan Malaysia
Dr. Aini Aman is an Associate Professor of Accounting Information Systems at Universiti Kebangsaan Malaysia. She has been involved in offshore outsourcing research since 2001. Her PhD research was in Offshore Software Development Outsourcing, her post-doctoral research was in Offshore Accounting Outsourcing and her current research is in Accounting Outsourcing in Malaysia and Offshore Accounting Outsourcing to Malaysia. She has written and published numerous journal articles and books and is also a regular presenter in international conferences and conventions since 1997. Aini has worked and done outsourcing research in US, UK, Canada, India, Bangladesh and Malaysia.

If you deprive yourself of outsourcing

and your competitors do not, you're putting yourself out of business
- Lee Kuan Yew, Singapore founding father
Exclusive takeaways: Each participant may choose any ONE of the following 3 books: Global IT Outsourcing Offshore Accounting Outsourcing : The Case of India Managing and Communicating Knowledge: Offshore Software Development Participants will also have the option to purchase the other books.

360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

COURSE CONTENT
ALL SESSIONS WILL BE THEORY AND PRACTICAL BASED

DAY1 INTRODUCTION
Introduction and agenda: - Participants introductions - Review of agenda and course expectations Discussion Definition, history and management trends of global outsourcing: video presentation Why outsource? Why not outsource? What to outsource Vendor selection : RFI.RFP Which country to select? Delegates to work on case study Sierra

WHY THIS EVENT

This is probably the only workshop giving delegates knowledge on best practices and latest trends in global sourcing. The expert trainers, through years of experience in the industry, will conduct dynamic and resourceful training that you dont want to miss! The combination of interactive presentations, hands-on exercises and open discussion groups along with real case studies, ensures you will obtain maximum value from attending. This is a unique training course full of new information, ideas and latest techniques that will surpass you expectations.

DAY2 RISKS & CHALLENGES

Risks of offshore outsourcing Sourcing lifecycle: Contracts and controls Managing communication, knowledge, cultural and legal differences : discussion of Sierra Continued case study of Sierra Delegates to read Globshop case study

DAY3 GLOBAL TRENDS & ISSUES

Single source, multisource or backsource? Discussion of globshop Continued discussion of Globshop case Can small firms do offshore outsourcing? Emerging issues in outsourcing : cloud services, innovation, sustainability and green IT

In 2010 the market for information technology outsourcing (ITO) worldwide was reported as US$270 billion while those for business process outsourcing (BPO) was US$165 billion.

OUTSOURCING TRENDS
The worldwide business process outsourcing (BPO) market is forecast to grow 6.3 percent in 2011 & 5 percent in 2012, according to Gartner, Inc. The outlook for Asia/Pacifics BPO market remains positive, with growth in 2011 expected to be 17.9 percent in terms of U.S. dollars. Most growth will center on the key regional economies of India, Australia and China. Key drivers for outsourcing business processes in emerging economies within Asia/Pacific are scalability, the infusion of best-of-breed processes and technology, faster time-to-market and improved quality of service.
- Forecast Analysis: Business Process Outsourcing, 2010-2015, 2Q11 Update by Gartner, Inc.

WHO SHOULD ATTEND

Heads of Departments considering outsourcing Consultants/Entrepreneurs Purchasing & Contracts Officers Legal Counsels & Advisors Outsourcing Service Providers

COURSE SCHEDULE
8.00 8.30 10.10 - 10.30 12.30 - 13.30 14.40 - 15.00 16.30 Registration & Coffee/Tea Workshop commences Morning coffee/tea Lunch Afternoon coffee/tea End of day
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MANAGING GLOBAL SOURCING

Creating value through outsourcing

REGISTRATION FORM
Fax: +603 9205 7788 Tel: +603 9205 7778

09 - 11 JANUARY 2012 GRAND MILLENNIUM KUALA LUMPUR MALAYSIA

Mobile: +6016 3326 360 Email: kris@360bsi.com

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IN-HOUSE TRAINING
360 BSI is passionate about providing strategic technical programs & high potential training solutions across the region to build personal competencies and organizational capability. You will receive practical training from a professionally qualified educator with over twenty years of teaching and training experience. Please feel free to mix-and-match topics from the areas listed below to get the right training content for your staff. Other topics may be available upon request.

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Hotel Contact Details:

For Room Reservation, please contact Reservation Desk. Telephone: +60 3 2117 4899 Fax: +60 3 2142 1441 E-mail: reservations@grandmillenniumkl.com Grand Millennium Kuala Lumpur 160, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia

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Closing date for registration is 3rd January 2012. The fees cover lunch, tea breaks, materials and certificate. Official confirmation will be sent, once registration has been received. Participants will need to arrange their own accommodation. Attire: Smart Casual

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Cancellations/Substitutions
Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry a 100% liability. However, course materials will still be couriered to you.

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COURSE FEES

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PAYMENT DETAILS
Payment is required within 5 days upon receipt of the invoice. Bank transfer: 360 INTERNATIONAL LIMITED Standard Chartered Bank P.O.Box 999 Al Fardan Building, Al Mankhool Area, Bur Dubai, Dubai, U.A.E Account No: 02-2077311-01 USD Swift No: SCBLAEADXXX All payments must be received prior to the event date

USD 2,495 per delegate USD 2,195 - register before 15-NOV-2011

The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable the client has to ensure that the taxes are paid on top of the investment fee paid for the course. Compliance with the local tax laws is the responsibility of the client.

* Save up to 50% for In-house Training program

360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.