Sachin Gupta

Plot no -33, Raghav Kalyan Estate, J.J Nagar Post, Sanikpuri, Secunderabad 500087 Contact Number 996-660-6000, 800-845-8343 E-mail: sachinitsme@hotmail.com

SYSTEM ADMINISTRATOR
Eager to contribute highly applicable business process management skills and ability to personalize service delivery to analyze business needs and translate them into executable strategies

PROFESSIONAL PROFILE

IT professional with comprehensive business/technical skill set and expertise in process management, process improvement, systems integration, requirements analysis, workflow design, project management, leadership, process modeling and customer service. Proficient problem-solver who envisions business and technical perspectives to develop workable solutions. Motivated achiever who guides the organization in applying innovative technologicalsolutions to business settings, provides added value, and creates project deliverables in a timely manner.

AREAS OF EXPERTISE

ITIL v3 Foundation Certified in IT service Management. IBM Certified System Administrator AIX 6.1 Microsoft Certified Technology Specialist Windows Server 2008 Trained on Citrix Server 5.0 Installation and Management Prepared Known Error Database on SharePoint and implemented ITIL on couple of projects Office Administration: MS-OFFICE 2000/XP/2003/2007/2010 Good knowledge on LAN, WAN networking (Active Directory) and Exchange Server Operating Systems: DOS, Windows 98/2000/XP/Vista/Seven & 2003/2008 Enterprise Server Edition.
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Tools like HP Openview Service Desk (version 5.1) and Unicenter Service Desk.

PROFESIONAL EXPERIENCE

Started Career with KNOAH SOLUTIONS, Hyderabad in year 2006. Worked for a leading US based ISP provider as a Senior Technical Support. Provided L2 technical support for dialup, cable, Wi-Fi, home networking and satellite connection. Duration: June 2006 April 2007.

In year 2007, joined SONATA SOFTWARE, Hyderabad as a System Analyst. Worked as a Windows System Administrator for leading US and UK Company. Use to provide support for: 1. Lotus Notes 2. Windows Server 2003 3. Exchange Server 2003, 2007 4. VPN Connection 5. Remote Server Maintenance with SunGard (Data Centre) 6. Remote desktop management 7. Citrix Environment 8. Provided Support for POS (Point of Sales) hardware. 9. Virtual server management 10. Spam Mail monitoring Forefront, Minesweeper, Blackspider, Clearswift

Duration: May 2007 April 2010

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In year 2010, joined TATA CONSULTANCY SERVICES, Hyderabad as an IT Analyst. Working as a L2 Windows Administrator and supporting the client worldwide. Providing support for: 1. Managing Exchange 2003 and Exchange 2007 2. Managing Multiple Domain structure 3. Managing Office Communicator Server 2007 4. Managing Blackberry server 5. Managing McAfee EPO with Security Team 6. Patching of remote windows servers 7. Remote file and print server maintenance 8. Manage and support Citrix environment 9. Work on reporting and Daily stats for team 10. Provide support to Windows and Mac users. 11. Conduct training sessions for L1 admins.

Duration: April 2010 Till Date

EDUCATION
Bachelor of Engineering in Information Technology, C.V Raman College of Engineering, Bhubaneswar. Pursuing Masters in Business in Customer Relationship Management, Symbiosis, Pune.

ACHIVEMENTS

Awarded with Customer Satisfaction award in Knoah Solutions by client. Awarded with Best Employee of Quarter award in Sonata Software. Always a top ranker in appraisal.

STRENGTHS

Good Communication Skills. Self-Confident and motivated. Good Organizing Skills. Strong Will to Learn. Good Team Member. Adaptable to new environment.
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PERSONAL INFORMATION
Fathers name: Ramesh Chandra Gupta Date of Birth: 02-04-1985 Nationality: Indian.

DECLARATION
I hereby declare that all the information furnished above is true to the best of my knowledge. Place: Hyderabad Signature: Date: 10/19/2011 Sachin Gupta

http://www.linkedin.com/in/sachinitsme