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Fundamentals of negotiation
Negotiation Basics
Resourceful
Equitable
Sensitive
Patience
Endurance
Character & integrity
Tolerance
Types of negotiating
1. Positional
a. Each party tries to maintain their position while a give-and-take
compromise effort ensues.
b. Neither party wants to budge from their original position.
c. Not effective because:
i. Parties are focused on their positions not on mutual benefits. The
maintenance of the position is more important than negotiating.
ii. Takes a long time as each party will hide their needs & concerns.
iii. Hinders long-term relationships.
2. Win-win
a. Effective because:
i. Satisfactory results to both sides.
ii. Promotes decisions more quickly.
iii. Encourages long-term relationships.
b. Guidelines:
i. Listen to the other party
ii. Keep your own demands flexible
iii. Make fair requests
iv. Look for a trade-off of concessions
Creative problem-solving
• Brainstorming
• Putting yourself in the other party’s position
• Accepting a variety of answers
• Involving others and asking for fresh opinions
Preparing for negotiation
The Importance of preparation
• Most critical element in successful negotiation
o Research the issue
Gain firsthand knowledge
Consult written and on-line resources
Ask the other party questions
o Research the other party’s background
Other party’s handling of previous negotiations
The other party’s chain of command
The other party’s goals
• When not prepared to negotiate:
o If not ready tell the other party you are not ready and take time to become
fully prepared.
o Let the other party know how much time you will need.
o Ask the other party for specific information. If they balk, find out why
they are uneasy.
Logistical Preparation
• Find a location where you feel comfortable
• Have a negotiation agenda
o Purpose
Create purpose and direction
Make it difficult to avoid hard issues
Encourage focus
Encourage individuals to take notes
o PLAN your agenda
Prioritize according to goals
Limit the number of issues necessary to attaining your goals
Allocate time to cover each issue
Note emotional issues and schedule them last to prevent
individuals from being caught up in them