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MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 1) Whichtypeofsystemwouldyouusetodeterminewhattrendsinyoursuppliersindustrywill affectyourfirmthemostinfiveyears? A) DSS B) MIS C) ESS D) TPS TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 2) Intranetscanbeusedtointegrateinformationfromisolatedbusinessprocesseswithinthefirmto helpthemmanagetheirinternalsupplychains. 3) Thecompetitiveforcesmodelwascreatedfortodaysdigitalfirm. 4) AnapplicationservermayresideonthesamecomputerasaWebserveroronitsowndedicated computer. 5) Advancesindatastoragehavemaderoutineviolationofindividualprivacymoredifficult. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 6) WhichofthefollowingisNOToneofthecompetitiveforces? A) suppliers B) customers C) externalenvironment D) othercompetitors TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 7) Client/servercomputingisawidelyusedformofcentralizedprocessing. 8) Fromthepointofviewofeconomics,informationsystemstechnologycanbeviewedasafactorof productionthatcanbesubstitutedfortraditionalcapitalandlabor. 9) Companiescanuseconfigurationtablesprovidedbytheenterprisesoftwaretotailoraparticular aspectofthesystemtothewayitdoesbusiness 10) Zerodefectscannotbeachievedinlargersoftwareprogramsbecausefullytestingprogramsthat containthousandsofchoicesandmillionsofpathswouldrequirethousandsofyears. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 11) AsubstituteproductofmostconcernforacableTVdistributoris A) satelliteTV. B) satelliteradio. C) theInternet. 11) D) broadcastTV. 12) 7) 8) 6) 2) 1)

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12) Enterpriseapplicationvendorshavecreated________tomaketheirowncustomerrelationship management,supplychainmanagement,andenterprisesystemsworkcloselytogetherwitheach other. A) legacysystems B) ERPsystems C) middleware D) e-businesssuites

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13) Asreferredtointhetext,legacysystemsare A) systemsfoundonolderASPs. B) traditionalmainframe-basedbusinessinformationsystems. C) electronicspreadsheetsusedonaPC. D) anypre-1990Wintelsystems. 14) ________usesasetofintegratedapplicationstoaddressallaspectsofthecustomerrelationship. A) CLE B) MIS C) CRM D) CLU 15) Theuseofcomputerstocombinedatafrommultiplesourcesandcreateelectronicdossiersof detailedinformationonindividualsiscalled A) profiling. B) spamming. C) phishing. D) targeting. TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 16) Inthestrategyofproductdifferentiation,informationsystemsareusedtoenablenewproducts andservices. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 17) Europeanprivacyprotectionis________thanintheUnitedStates. A) lessliabletolaws B) lessfar-reaching C) muchlessstringent D) muchmorestringent 18) Softwarethatmanagestheresourcesofthecomputeriscalled A) applicationsoftware. B) networksoftware. C) operatingsystemsoftware. D) datamanagementsoftware. 19) Acceptingthepotentialcosts,duties,andobligationsforthedecisionsyoumakeisreferredtoas A) dueprocess. B) accountability. C) liability. D) responsibility. TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 20) Enterprisesystemsuseaclient/serverarchitectureandhavenotyetbeenredesignedtotake advantageoftheWeb. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 21) The________modelisusedtodescribetheinteractionofexternalforcesthataffectan organizationsstrategyandabilitytocompete. A) competitiveadvantage B) networkeconomics C) demandcontrol D) competitiveforces TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 22) Operationalmanagementisresponsiblefordirectingtheday-to-dayoperationsofthebusiness andthereforeneedstransaction-levelinformation.

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MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 23) WhichofthefollowingstatementsaboutenterpriseapplicationsisNOTtrue? A) Enterpriseapplicationsarebestimplementedwhenfewchangesinbusinessprocessesare required. B) Enterpriseapplicationsintroduceswitchingcosts. C) Thetotalimplementationcostofalargesystemmightamounttofourtofivetimestheinitial purchasepriceforthesoftware. D) Enterpriseapplicationsarebasedonorganization-widedefinitionsofdata. 24) ________unleashpowerfuleconomiesofscaleandresultindeclinesinmanufacturedcomputer products. A) Technologystandards B) Linuxandopen-sourcesoftware C) Client/servertechnologies D) Internetandwebtechnologies TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 25) Wi-Fienablesuserstofreelyroamfromhotspottohotspotevenifthehotspotisusingdifferent Wi-Finetworkservices. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 26) Decision-supportsystemsareoftenreferredtoasbusiness________systems. A) analysis B) intelligence C) modeling 27) ESSarespecificallydesignedtoservewhichleveloftheorganization? A) middlemanagement B) operational C) end-user D) seniormanagement 28) Theleadingnetworkinghardwareprovidersinclude A) Seagate,Maxtor,andWesternDigital. B) Dell,HP/Compaq,andIBM. C) Cisco,Lucent,andNortel. D) IBM,Oracle,andSun. 29) Advancesindatastoragetechniquesandrapidlydecliningstoragecostshave A) madeuniversalaccesspossible. B) doubledevery18months. C) beenaccompaniedbyrelevantfederalstatutesprotectingpersonaldata. D) maderoutineviolationsofprivacycheapandeffective. 30) Anexampleofabusinessusinginformationsystemstocreatenewproductsandservicesis A) AppleInc.siPod. B) VerizonsWeb-baseddigitaldashboard. C) Wal-MartsRetailLinksystem. D) theMandarinOrientalhotelscustomer-preferencetrackingsystem. TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 31) ITinfrastructuretechnologyispurelyasetofphysicaldevicesandsoftwareapplicationsthatare requiredtooperatetheentireenterprise. 32) WiMaxhasawirelessaccessrangeofupto300feet. 31) 26) D) information 27) 25) 23)

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MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 33) Oneormoreaccesspointspositionedonaceiling,wall,orotherstrategicspotinapublicplaceto providemaximumwirelesscoverageforaspecificareaarereferredtoas A) hotspots. B) touchpoints. C) wirelesshubs. D) hotpoints. TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 34) Sniffersenablehackerstostealproprietaryinformationfromanywhereonanetwork,including e-mailmessages,companyfiles,andconfidentialreports. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 35) Enterprisesystemsarealsoknownas________systems. A) managementinformation B) enterpriseresourceplanning C) enterprisesupport D) resourceplanning 36) Anexampleofabusinessusinginformationsystemsforcustomerandsupplierintimacyis A) AppleInc.siPod. B) VerizonsWeb-baseddigitaldashboard. C) Wal-MartsRetailLinksystem. D) theMandarinOrientalhotelscustomer-preferencetrackingsystem. 37) Whichofthefollowingindustrieshasalowbarriertoentry? A) restaurant B) computerchip C) airline TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 38) Decidingwhethertointroduceanewproductlineistheresponsibilityofanoperationalmanager. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 39) Amanufacturerofdeep-seaoilrigsmaybeleastconcernedaboutthismarketplaceforce. A) newmarketentrants B) traditionalcompetitors C) productdifferentiation D) lownumberofsuppliers 40) Biometricauthentication A) onlyusesphysicaltraitsasameasurement. B) isinexpensive. C) canuseapersonsfaceasaunique,measurabletrait. D) isusedwidelyinEuropeforsecurityapplications. TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 41) Centrallargemainframecomputinghaslargelyreplacedclient/servercomputing. 41) 39) 38) 35) 34) 33)

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MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 42) TheWi-Fi802.11astandardcantransmitupto A) 54Mbpsinthe5-GHzfrequencyrange. B) 11Mbpsinthe2.4-GHzfrequencyrange. C) 54Mbpsinthe2.4-GHzfrequencyrange. D) 722Kbpsinthe2.4-GHzfrequencyrange. 43) Whichtypesofsystemsconsolidatetherelevantknowledgeandexperienceinthefirmtomakeit availabletoimprovebusinessprocessesandmanagementdecisionmaking? A) CRM B) TPS C) Extranets D) KMS TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 44) Telephonenetworksarefundamentallydifferentfromcomputernetworks. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 45) ThomasFriedmansdeclarationthattheworldwasnowflatmeantthat A) globalcapitalismishomogenizingcultureandbusinesspracticesthroughouttheworld. B) theglobaleconomyisincreasinglycommandedbyfewerandlargercorporations. C) theInternethasreducedtheeconomicadvantagesofdevelopedcountries. D) globalizationisstartingtoofferlessadvantagetolargecorporations. 46) Thefourkeytechnicaltrendsresponsibleforcurrentethicalstressesrelatedtoinformation technologyare(1)doublingofcomputerpowerevery18months,(2)dataanalysisadvances,(3) decliningdatastoragecosts,and(4)________. A) internationalstandardsfordataprotection B) networkingadvancesandtheInternet C) increasedeaseinfilesharingandcopying D) advancesinwirelessnetworking 47) Networkingandtelecommunicationstechnologies,alongwithcomputerhardware,software,data managementtechnology,andthepeoplerequiredtorunandmanagethem,constitutean organizations A) networkedenvironment. B) ITinfrastructure. C) informationsystem. D) datamanagementenvironment. SHORTANSWER.Writethewordorphrasethatbestcompleteseachstatementoranswersthequestion. 48) Enterprise-wide________provideagreaterdegreeofcross -functionalintegrationthan thetraditionalenterpriseapplications. 48) 45) 44) 42)

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MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 49) Whatisthemostimportantfunctionofanenterpriseapplication? A) increasingspeedofcommunicating B) enablingcost-effectivee-businessprocesses C) enablingacompanytoworkcollaborativelywithcustomersandsuppliers D) enablingbusinessfunctionsanddepartmentstoshareinformation 49)

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50) Anexampleofabusinessusinginformationsystemstoattainoperationalexcellenceis A) AppleInc.siPod. B) Wal-MartsRetailLinksystem. C) VerizonsWeb-baseddigitaldashboard. D) theMandarinOrientalhotelscustomer-preferencetrackingsystem. TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 51) Enterprisesystemscanimprovemanagementreportinganddecisionmaking. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 52) Thefourmajorenterpriseapplicationsare A) enterprisesystems,SCMs,CRMs,andKMSs. B) SCMs,CRMs,ESSs,andKMSs. C) enterprisesystems,SCMs,DSSs,andCRMs. D) SCMs,CRMs,DSSs,andKMSs. 53) Asuiteofintegratedsoftwaremodulesforfinanceandaccounting,humanresources, manufacturingandproduction,andsalesandmarketingthatallowsdatatobeusedbymultiple functionsandbusinessprocessesbestdescribes A) applicationsoftware. B) ERPsystems. C) groupware. D) processmanagementsoftware. TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 54) Customersareoneofthecompetitiveforcesthataffectanorganizationsabilitytocompete. 55) Privacyistherighttobeleftalonewhenyouwanttobe,withoutsurveillanceorinterferencefrom otherindividualsororganizations. 56) Inanefficientcustomerresponsesystem,digitalansweringsystemsareusedtomonitorand respondtocustomerinquiries. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 57) Afirewallallowstheorganizationto A) checktheaccuracyofalltransactionsbetweenitsnetworkandtheInternet. B) checkthecontentofallincomingandoutgoinge-mailmessages. C) createanenterprisesystemontheInternet. D) enforceasecuritypolicyontrafficbetweenitsnetworkandtheInternet. 58) Downtimereferstoperiodsoftimeinwhicha A) computerisnotonline. B) corporationororganizationisnotoperational. C) computersystemismalfunctioning. D) computersystemisnotoperational. 59) Afirmcanexercisegreatercontroloveritssuppliersbyhaving A) fewersuppliers. B) moresuppliers. C) localsuppliers. D) globalsuppliers.

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60) WhichofthefollowingisNOTtrueaboutenterprisesystems? A) Enterprisesoftwareisexpresslybuilttoallowcompaniestomimictheiruniquebusiness practices. B) Enterprisesystemdatahavestandardizeddefinitionsandformatsthatareacceptedbythe entireorganization. C) Enterprisesystemshelpfirmsrespondrapidlytocustomerrequestsforinformationor products. D) Enterprisesoftwareincludesanalyticaltoolstoevaluateoverallorganizational performance.

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