SharePoint Version Number: 0.

1 Author SharePoint Reference Number: 41183 Jess Stone

ALLPAY LIMITED

JOB DESCRIPTION
Owner Classification Level HR Manager Restricted Date Created Template Version 25/02/2010 10:43:00 General Form v1.4

1. JOB IDENTIFICATION Job Title: Broadband Technician Responsible to: Senior Product Manager via the Broadband Systems Administrator Department(s): IT Projects

2. JOB PURPOSE To assist, support and provide cover for the Broadband Systems Administrator. To liaise with clients, both consumer and corporate, to install and commission a broadband service at client premises. This will entail providing technical and customer support for clients both during and after sales. To assist with marketing the broadband service both field and office based and to administer billing and management information reporting.

3. DIMENSIONS To support the growing number of clients using and being installed with a broadband service. Currently around 70 clients which will rise to hundreds. There is a target of 200 live customers by the end of 2010. To liaise directly with clients both consumer and business throughout the buying process and providing technical support thereafter. Responsible directly to the Broadband Systems Administrator for day to day working and deputising for the role from time to time as the work dictates. The role is responsible for client satisfaction,installations and commissioning of services, providing technical support, liaison with the antenna installer, maintaining records, providing management information reports and administration of the billing system to include monthly invoicing and tracking payments.

4. ROLE OF DEPARTMENT To support the hardware infrastructure of the business, extending to key software used to maintain allpay and its staff.

5. KEY RESULT AREAS

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SharePoint Version Number: 0.1 Author SharePoint Reference Number: 41183 Jess Stone

To liaise with clients, both consumer and corporate, to install and commission a broadband service. To configure client systems, internal software and Broadband hardware across multiple sites. To provide IT technical assistance to clients both by phone and through visits. To undertake, monitor and report on client satisfaction calls. Liaise with sales support and the external installations team. To assist with new client broadband sales and assist with managing the implementation process. This shall include cold calling, leaflet drops/follow up calls and producing quotes. To maintain the financial billing system, preparing the monthly invoices, tracking payments and following up payment and client queries as required. To administer and maintain the database of clients and provide progress reports to management. To deputise for the Broadband Systems Administrator as required. The post-holder will be required to undertake such tasks as may be reasonably expected within the scope and grading of the post.

Classification Level Restricted

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SharePoint Version Number: 0.1 Author SharePoint Reference Number: 41183 Jess Stone

6. ADDITIONAL KEY DUTIES

7. KNOWLEDGE, TRAINING, EXPERIENCE & SKILLS REQUIRED TO DO THE JOB Educated to GCSE level or equivalent in particular English and Maths. A qualification in Business Administration is desirable. A recognised Networking qualification along with TCP-IP knowledge would be an advantage. Good working knowledge of Windows operating systems and browsers such as Internet Explorer and Firefox. Familiarity with Direct Debits. Accountancy or budgetry experience is desirable. An understanding of Cabling (RJ45) and the knowledge of making up cabling is advantageous. Excellent customer service skills. Excellent problem solving skills at both a technical and non-technical level. The ability to communicate professionally and effectively at all levels. Excellent time management skills along with the ability to multi-task are essential. The ability to develop excellent working relationships both internally and externally and maintain a professional and approachable manner. Travel and flexible working hours are a prominent factor in this role and a full clean driving licence is required.

8. JOB DESCRIPTION AGREEMENT We confirm that this conveys a full and accurate description of the job as at . Job Holders Signature: Manager of Department Signature: Director of Department Signature: Date: Date: Date:

Classification Level Restricted

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