Beruflich Dokumente
Kultur Dokumente
Selected notes from the seminar on October 28, 2011. Johanna Danielsson, Kairos Future
Research-based foresight
FUTURE
STRATEGY
Future-based
strategy
ACTION
Strategy
enforcement
Organizational change
Time
Source: Gerry Johnson, Kevan Scholes
Source: Kairos Future/Parks and Resorts 2001: Upplevelser i vrldsklass. www.parksandresorts.com/press (free download).
Competitive position
Undifferentiated Low
Extract COMMODITIES
Kairos Future/Parks and Resorts (2011), partly based on a model by Pine & Gilmore, HBR, 1998
High
Excercise 1
Choose one of the trends on the table Choose one of the following target group/segments for Malta: Culture&Heritage Diving Conference&Incentives English learning Summer/winter sun leisure What are the main implications of the trend for the target group? How will the trend affect the segments desires/behaviour etc? What conclusions can you draw? List 3-5 conclusions/ideas! Write your thoughts on a flip chart. Some groups will be asked to share their ideas. If you still have time, continue with another segment, or another trend! You may add a segment of your own choice if you like!
=Segmentation gets more difficult (consumer unpredictable) AND easier (consumer leaves more digital footprints).
Development of segmentation
Marketing Mix 4 P (product, place, price, promotion) User characteristics (demography, geography, psychography) Behavior (frequency, volumes, loyalty, hobby) Needs (unsatisfied needs, seeking advantages) Shakespeare (1623): All the world's a stage, And all the men and women merely players; They have their exits and their entrances, And one man in his time plays many parts
New types of numbers may represent the size and reach of tribes
Members in associations Participants in concerts Visits/members in a web community
All categories may therefore not be outlined as for instance in VALS Unstable, temporary categories makes traditional segments insufficient
Product development
Communication
Sales
Excercise 2
Choose again one of the following target group/segments for Malta (or another one that you choose freely): Culture&Heritage Diving Conference&Incentives English learning Summer/winter sun leisure What are their main values? What really matters to them? List at least 5 values of importance to your selected segment! Use the internet to learn more about the segment by reading blogs, thematic web-sites etc. Now focus on each value. What concrete ideas for sales/marketing (where/how to reach them) or product development/innovation can you come up with? Try to develop at least 5 ideas! Try to be creative and think outside the box! At this stage it is not permitted to be pessimistic/negative or anything alike If you still have time, continue with another segment!
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The position
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2. Examples of successful segmentation based on consumer insight e.g. from social media.
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Johanna Danielsson, Director Travel and Tourism Kairos Future johanna.danielsson@kairosfuture.com +46 70 39 245 37
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