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Defect Tracking System 1

PROPOSAL

Our project is to develop software called defect tracking system site. This site provides tracking the error and bugs of client software products and fixing that particular error by the experts. The expert can fix the error in various ways. The user can use the discussion forum to ask their quires. Users can also chat with the experts. When major Problem arises the experts can enter in the users system and fix the error remotely. In this Defect tracking site we have two types of users (Normal User and Expertise). The general user is common man who is purchasing a particular software commodity from the company. Experts are the trained employee who has full - fledged knowledge about the company products and can fix the customer problem.

Department of Computer Science Engineering, SIST

Defect Tracking System 2

CONTENTS

1. Introduction 2. Existing system 3. Proposed system 4. Modules i. Administrator module ii. Expert module iii. User module 5. Dataflow diagrams

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Department of Computer Science Engineering, SIST

Defect Tracking System 3

INTRODUCTION
Todays socioeconomic environment and continuing advancements in Information Technologies are offering more computer related services and more sophisticated

computers having high capacity of storage and fast method of retrieval of real time information. The project work entitled DEFECT TRACKING SYSTEM is developed as a Web based service that provides an Opportunity for the users to post any of their complaints associated with the products delivered by the company. Any authorized user can register their Complaints in the site by giving their basic information and can View the answers given by the experts .If they are not satisfied with the answers the users can chat with the experts. There is another provision to correct the errors by accessing the users computer remotely. The only Requirement is a computer and broadband internet connection. No additional Hardware or software components are need for the end user. The project is developed in .NET platform using the language C# and SQL Server as back end. The object oriented concepts in C# makes the design and implementation of the project relatively simple. The Project Administrator can use the web application to Add Experts, Products, View or forward questions etc.

Department of Computer Science Engineering, SIST

Defect Tracking System 4

EXISTING SYSTEM

Understanding the existing system is usually just the starting activity in problem analysis, and is very important. The goal of this activity is to understand the requirements of the new system that is to be developed. The organization for the whole process maintains a manual system of working. If any defects are found in the application user must inform the experts via phone or email and the expert needs to come onsite and takes much time to resolve the particular error. If the expert doesnt know the solution it is necessary to contact another expert for getting the solution. Even if it is a simple error, the client must wait until the expert comes onsite. The various defects about a product will be handled by different persons in an organization. This causes a great delay in generating the reports of various commonly found defects in a product. So it is completely time and money wastage and it affects the production. Since the existing system has disadvantages, a new method has to be found out that should be efficient and user friendly. Disadvantages of Existing System 1. Time Consuming Process 2. Lack Flexibility and accuracy 3. Limited user interaction 4. Difficulty in data Retrieval 5. More human effort is required 6. Very Expensive 7. Report generation is time consuming and labor intensive

Department of Computer Science Engineering, SIST

Defect Tracking System 5

PROPOSED SYSTEM
The proposed system DEFECT TRACKING SYSTEM Implementation will surely reduce the time and effort required for the clients to get remedies for the defects in their product. Every operation is controlled and monitored by the application in a very systematic and natural way. This helps the users to find out solution within one mouse click. They can get answers from all over the world can view the previous reports of various defects posted by other users and the answers corresponding to each defect, given by the experts. Also the web application is very simple and flexible for a client user. The most important feature of this site is the Remote error correction. The site provides an opportunity for the customers to get their system accessed by the expert remotely and to get their defects corrected with maximum security. The system will overcome all the possible errors encountered in the existing manual system. The forms are designed in such a way that the system admin can use it without much training. There are options for Adding and editing delivered products, Adding and editing users and experts, Add the necessary components required for solving various defects, view various error reports, chat with experts etc

Department of Computer Science Engineering, SIST

Defect Tracking System 6

MODULES
In the project DEFECT TRACKING SYSTEM there are three modules: 1. Administrator 2. Expert 3. User

Administrator Module The Administrator has the overall control of the system. An expert can 1. Add / Edit the products delivered by the company. 2. Add / Remove Experts 3. Add/remove users 4. Validate user questions 5. Add / Edit solutions to defects 6. View previous defect reports 7. Forward questions to experts

Expert Module Administrator validate the experts..Valid experts can 1. View user questions and answer them 2. View user details 3. View previous defect reports 4. Add components required for solving defects 5. Chat with the user 6. Access users system using remote desktop connectivity

Department of Computer Science Engineering, SIST

Defect Tracking System 7

User Module First if all users/company should register into the website. They can 1. 2. 3. 4. 5. 6. 7. View/edit their profile View various product details Post defects in their application Get answers from experts View previous defect reports Get Live Support Get the effects corrected using remote desktop connectivity

Defect Tracking and Rectifying System is an online web application developed using ASP.net Technology. The server side scripting language used its Implementation is C#. The Class libraries and built in functions available in the .NET framework are used here. JavaScript is used for client side scripting. The power of JavaScript in web applications makes the coding more flexible and reliable.

Department of Computer Science Engineering, SIST

Defect Tracking System 8

DATAFLOW DIAGRAMS

Admin/Expert/User

Defect tracking system

Admin/Expert/User

Department of Computer Science Engineering, SIST

Defect Tracking System 9

View/add experts

experts

valid admin Logi n View/ad d products Product details

View/ forward question

discussion

Department of Computer Science Engineering, SIST

Defect Tracking System 10

Level 1 diagram used for Administrator

Edit profile

User_reg

User

valid

Logi n

View products

Product details

cha t

Ask Questions

discussion

Department of Computer Science Engineering, SIST

Defect Tracking System 11

Level 1 diagram used for User

Edit profile

User_reg

Valid Expert

Logi n

View product s

Productdetails

cha t

Remote error correctio n

Answer Question s

discussion

Department of Computer Science Engineering, SIST