Indias Top ITeS and BPO Companies 2010

Serco BPO Private Limited

D&B D-U-N-S: 67-636-8466 339, Udyog Vihar, Phase IV, Gurgaon 122015 Tel: 91 124 4001100; E-mail: media.india@serco.com; Website: www.serco.in Major Service Lines BPO About the Company Serco BPO Pvt Ltd (Serco BPO) is a subsidiary of Serco Group plc. In 2008, the company acquired an established BPO business in India. It is one of the leading BPOs in India, employing 9,500 people who provide customer interaction services, back office services and field services. About Serco Group Plc Chief Executive Officer Nihal Desai Manpower 9,500 Total Income (` Mn) 1,001 - 2,000 Major Locations Delhi, Gurgaon, Mumbai, Bengaluru, Pune, Chennai, Hyderabad, Kolkata Key Personnel Executive Vice President Amit Lamba HR Director Emma Reddington Chief Financial Officer Rajat Roy Serco is a FTSE100 international service company with 70,000 people delivering services to government and private clients across 35 countries. The company brings service to life by adding value to its customers by managing people, processes, technology and assets more effectively. Its vision is to be one of the worlds greatest service companies. It offers services in diverse markets such as BPO, transport, health, education, defence, science, nuclear, home affairs etc. It has nearly 50 years of experience in helping its customers achieve their goals. They value the innovation and passion the company brings to these challenges, and the collaborative, flexible and imaginative way it works. Serco is a values-led company with a culture and ethos that is at the heart of everything it does. Business Profile Serco BPO provides BPO services to more than 50 customers across India and international markets. The company services clients from diverse industries like BFSI, retail, telecom, media, IT, consumer goods etc. The BFSI sector accounts for 50% of its revenues. It caters to more than 20 BFSI companies in India. The company plans to venture into the risk management and knowledge management services in the next two years. It operates with 16 delivery centers located in eight cities namely; Mumbai, Delhi, Chennai, Kolkata,
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Gurgaon, Pune, Bengaluru and Hyderabad. The company plans to develop new centers in the Tier II and Tier III cities in the next two years. In addition to presence in the domestic market, it serves clients in North America, UK, Singapore, Australia and New Zealand. Major Services Offered Customer Interaction Services - Customer Acquisition, Customer Service, Collections & Recoveries, Technical Support, Loyalty / Retention, Order Taking, Telemarketing, Verifications, AMC (Annual Maintenance Contract) Management, Email and Web based Support etc. Back Office Processing Database Management, Data Entry, Loyalty Programme Management, Direct Marketing, Mail room Management, Fulfillment, Finance & Accounting etc Field Support Services Field Sales, Debt recovery services, Payment / Documents pick-up, Verifications, Skip Tracing etc Major Verticals BFSI, Telecom, Retail, IT, Consumer Goods, Media

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