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(c) Glenfis AG www.itil.org V 2.2
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Glenfis AG ITIL COBIT Mapping Overview Seite 2 von 16
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Glenfis AG ITIL COBIT Mapping Overview Seite 6 von 16
Providing information to the support organisation DS 8 DS 8.5 Trend Analysis and Reporting
Metrics DS 10 DS 10.0 Manage Problems and Incidents
Roles within Problem Management DS 10 DS 10.0 Manage Problems and Incidents
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Glenfis AG ITIL COBIT Mapping Overview Seite 7 von 16
PO1 Define a Strategic IT Plan Design and Planning: Strategic Management ITIL ICT Infrastructure Management
PO 1.1 IT as Part of the Organisation's Long- and Short-Range Plan Design and implementing a Plan ITIL ICT Infrastructure Management
PO 1.2 IT Long-Range Plan Setting goals and objectives ITIL ICT Infrastructure Management
PO 1.3 IT Long-Range Planning-Approach and Structure Developing a strategy ITIL ICT Infrastructure Management
PO 1.4 IT Long-Range Plan Changes Design and implementing a Plan ITIL ICT Infrastructure Management
PO 1.5 Short-Range Planning for the IT Function Design and implementing a Plan ITIL ICT Infrastructure Management
PO 1.6 Communication of IT Plans Deployment: Communication Plan ITIL ICT Infrastructure Management
PO 1.7 Monitoring and Evaluating of IT Plans Review and evaluating progress of the plan ITIL ICT Infrastructure Management
PO 1.8 Assessment of Existing Systems Review the current position (SWOT) ITIL ICT Infrastructure Management
PO2 Define the Information Architecture Design and Planning: the ICT Architecture ITIL ICT Infrastructure Management
PO 2.1 Information Architecture Model Technology Architecture ITIL ICT Infrastructure Management
PO 2.2 Corporate Data Dictionary and Data Syntax Rules Technology Architecture ITIL ICT Infrastructure Management
PO 2.3 Data Classification Scheme n.a.
PO 2.4 Security Levels Security Management
PO3 Determine Technological Direction Design and Planning: the ICT Architecture ITIL ICT Infrastructure Management
PO 3.1 Technological Infrastructure Planning Technology Architecture ITIL ICT Infrastructure Management
PO 3.2 Monitor Future Trends and Regulations Management Architecture (Selecting) ITIL ICT Infrastructure Management
PO 3.3 Technological Infrastructure Contingency IT Service Continuity Mgmt ITIL Service Delivery
PO 3.4 Hardware and Software Acquisition Plans Design and implementing a Plan ITIL ICT Infrastructure Management
PO 3.5 Technology Standards The design and development of ICT standards and policies ITIL ICT Infrastructure Management
PO4 Define the IT Organisation and Relationships ITIL Planning to implement Service Management
PO 4.1 IT Planning or Steering Committee generic ITIL Planning to implement Service Management
PO 4.2 Organisational Placement of the IT Function generic ITIL Planning to implement Service Management
PO 4.3 Review of Organisational Achievements generic ITIL Planning to implement Service Management
PO 4.4 Roles and Responsibilities Roles, responsibilities and interfaces ITIL Service Delivery & Service Support & ICT IM
PO 4.5 Responsibility for Quality Assurance Roles, responsibilities and interfaces ITIL Service Delivery & Service Support & ICT IM
PO 4.6 Responsibility for Logical and Physical Security Roles, responsibilities and interfaces ITIL Service Delivery & Service Support & ICT IM
PO 4.7 Ownership and Custodianship Infrastructure Design (Ownership issues) ITIL ICT Infrastructure Management
PO 4.8 Data and System Ownership Infrastructure Design (Ownership issues) ITIL ICT Infrastructure Management
PO 4.9 Supervision Roles, responsibilities and interfaces ITIL Service Delivery & Service Support & ICT IM
PO 4.10 Segregation of Duties generic ITIL Security Management
PO 4.11 IT Staffing ICT Operational Roles ITIL Service Delivery & Service Support & ICT IM
PO 4.12 Job or Position Descriptions for IT Staff ICT Operational Roles ITIL Service Delivery & Service Support & ICT IM
PO 4.13 Key IT Personnel ICT Operational Roles ITIL Service Delivery & Service Support & ICT IM
PO 4.14 Contracted Staff Policies and Procedures Suppliers and Procurement ITIL ICT Infrastructure Management
PO 4.15 Relationships Suppliers and Procurement ITIL ICT Infrastructure Management
PO5 Manage the IT Investment ITIL Financial Mgmt for IT Services ITIL Service Delivery
PO 5.1 Annual IT Operating Budget ITIL Financial Management ITIL Service Delivery
PO 5.2 Cost and Benefit Monitoring ITIL Financial Management ITIL Service Delivery
PO 5.3 Cost and Benefit Justification ITIL Financial Management ITIL Service Delivery
PO6 Communicate Management Aims and Direction ITIL Planning to implement Service Management
PO 6.1 Positive Information Control Environment Communication the vision ITIL Planning to implement Service Management
PO 6.10 Management's Responsibility for Policies generic ITIL Planning to implement Service Management
PO 6.11 Communication of Organisation Policies generic ITIL Security Management
PO 6.2 Policy Implementation Resources Roles for implementation (Authority Matrix) ITIL Planning to implement Service Management
PO 6.3 Maintenance of Policies generic ITIL Planning to implement Service Management
PO 6.4 Compliance with Policies, Procedures and Standards generic ITIL Planning to implement Service Management
PO 6.5 Quality Commitment generic ITIL Planning to implement Service Management
PO 6.6 Security and Internal Control Framework Policy generic ITIL Planning to implement Service Management
PO 6.7 Intellectual Property Rights generic ITIL Planning to implement Service Management
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Glenfis AG ITIL COBIT Mapping Overview Seite 8 von 16
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PO 11.18 Quality Metrics Critical success factors and Key performance indicators ITIL Planning to implement Service Management
PO 11.19 Reports of Quality Assurance Reviews Ongoing monitoring and process reviews ITIL Planning to implement Service Management
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Glenfis AG ITIL COBIT Mapping Overview Seite 10 von 16
AI3 Acquire and Maintain Technology Infrastructure ITIL ICT Infrastructure Management
AI 3.1 Assessment of New Hardware and Software Operational control and mgmt of the services, components and their config. ITIL ICT Infrastructure Management
AI 3.2 Preventative Maintenance for Hardware Problem Management ITIL Service Support
AI 3.3 System Software Security Security Management IITIL Security Management
AI 3.4 System Software Installation Operational control and mgmt of the services, components and their config. ITIL ICT Infrastructure Management
AI 3.5 System Software Maintenance Operational control and mgmt of the services, components and their config. ITIL Service Support
AI 3.6 System Software Change Controls Change Management ITIL Service Support
AI 3.7 Use and Monitoring of System Utilities generic ITIL ICT Infrastructure Management
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AI 4.2 User Procedures Manual Deploy; Distributing applications ITIL Application Management
AI 4.3 Operations Manual Deploy; Distributing applications ITIL Application Management
AI 4.4 Training Materials Deploy; Training strategy ITIL Application Management
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Glenfis AG ITIL COBIT Mapping Overview Seite 12 von 16
DS1 Define and Manage Service Levels Service Level Management ITIL Service Delivery
DS 1.1 Service Level Agreement Framework Service Level Management ITIL Service Delivery
DS 1.2 Aspects of Service Level Agreements Service Level Management ITIL Service Delivery
DS 1.3 Performance Procedures Service Level Management ITIL Service Delivery
DS 1.4 Monitoring and Reporting Service Level Management/Availability Management ITIL Service Delivery
DS 1.5 Review of Service Level Agreements and Contracts Service Level Management ITIL Service Delivery
DS 1.6 Chargeable Items Financial Management ITIL Service Delivery
DS 1.7 Service Improvement Program Service Level Management ITIL Service Delivery
DS2 Manage Third-Party Services Capacity & ITSCM & Security Mgmt ITIL Service Delivery
DS 2.1 Supplier Interfaces Capacity Management ITIL Service Delivery
DS 2.2 Owner Relationships Capacity Management ITIL Service Delivery
DS 2.3 Third-Party Contracts Service Level Management (Underpinning Contracts) ITIL Service Delivery
DS 2.4 Third-Party Qualifications Capacity Management ITIL Service Delivery
DS 2.5 Outsourcing Contracts Service Level Management ITIL Service Delivery
DS 2.6 Continuity of Services Service Continuity Management ITIL Service Delivery
DS 2.7 Security Relationships Security Management ITIL Security Management
DS 2.8 Monitoring Service Level Management ITIL Service Delivery
DS3 Manage Performance and Capacity Availability & Capacity Mgmt ITIL Service Delivery
DS 3.1 Availability and Performance Requirements Availability Management ITIL Service Delivery
DS 3.2 Availability Plan Availability Management ITIL Service Delivery
DS 3.3 Monitoring and Reporting Availability Management ITIL Service Delivery
DS 3.4 Modeling Tools Availability Management/Capacity Management ITIL Service Delivery
DS 3.5 Proactive Performance Management Capacity Management ITIL Service Delivery
DS 3.6 Workload Forecasting Capacity Management ITIL Service Delivery
DS 3.7 Capacity Management of Resources Capacity Management ITIL Service Delivery
DS 3.8 Resources Availability Capacity Management ITIL Service Delivery
DS 3.9 Resources Schedule Capacity Management ITIL Service Delivery
DS4 Ensure Continuous Service IT Service Continuity Management ITIL Service Delivery
DS 4.1 IT Continuity Framework Service Continuity Management ITIL Service Delivery
DS 4.2 IT Continuity Plan Strategy and Philosophy Service Continuity Management ITIL Service Delivery
DS 4.3 IT Continuity Plan Contents Service Continuity Management ITIL Service Delivery
DS 4.4 Minimising IT Continuity Requirements Service Continuity Management ITIL Service Delivery
DS 4.5 Maintaining the IT Continuity Plan Service Continuity Management ITIL Service Delivery
DS 4.6 Testing the IT Continuity Plan Service Continuity Management ITIL Service Delivery
DS 4.7 IT Continuity Plan Training Service Continuity Management ITIL Service Delivery
DS 4.8 IT Continuity Plan Distribution Service Continuity Management ITIL Service Delivery
DS 4.9 User Department Alternative Processing Back-up Procedures Service Continuity Management ITIL Service Delivery
DS 4.10 Critical IT Resources Service Continuity Management ITIL Service Delivery
DS 4.11 Back-up Site and Hardware Service Continuity Management ITIL Service Delivery
DS 4.12 Off-site Back-up Storage Service Continuity Management ITIL Service Delivery
DS 4.13 Wrap-up Procedures Service Continuity Management ITIL Service Delivery
DS5 Ensure Systems Security ICT Infrastructure Management ITIL ICT Infrastructure Management
DS 5.1 Manage Security Measures Security Management ITIL Security Management
DS 5.2 Identification, Authentication and Access Security Management ITIL Security Management
DS 5.3 Security of Online Access to Data Security Management ITIL Security Management
DS 5.4 User Account Management Security Management ITIL Security Management
DS 5.5 Management Review of User Accounts Security Management ITIL Security Management
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DS 5.6 User Control of User Accounts Security Management ITIL Security Management
DS 5.7 Security Surveillance Management and control of all aspects of ICT operational security ITIL ICT Infrastructure Management
DS 5.8 Data Classification Security Management ITIL Security Management
DS 5.9 Central Identification and Access Rights Management Security Management ITIL Security Management
DS 5.10 Violation and Security Activity Reports Security Management ITIL Security Management
DS 5.11 Incident Handling Management and control of all aspects of ICT operational security ITIL ICT Infrastructure Management
DS 5.12 Reaccreditation Security Management ITIL Security Management
DS 5.13 Counterparty Trust Security Management ITIL Security Management
DS 5.14 Transaction Authorisation Security Management ITIL Security Management
DS 5.15 Non-Repudiation Security Management ITIL Security Management
DS 5.16 Trusted Path Security Management ITIL Security Management
DS 5.17 Protection of Security Functions Security Management ITIL Security Management
DS 5.18 Cryptographic Key Management Management and control of all aspects of ICT operational security ITIL ICT Infrastructure Management
DS 5.19 Malicious Software Prevention, Detection and Correction Management and control of all aspects of ICT operational security ITIL ICT Infrastructure Management
DS 5.20 Firewall Architectures and Connections with Public Networks Management and control of all aspects of ICT operational security ITIL ICT Infrastructure Management
DS 5.21 Protection of Electronic Value Management and control of all aspects of ICT operational security ITIL ICT Infrastructure Management
DS6 Identify and Allocate Costs Financial Mgmt for IT Services ITIL Service Delivery
DS 6.1 Chargeable Items Financial Management ITIL Service Delivery
DS 6.2 Costing Procedures Financial Management ITIL Service Delivery
DS 6.3 User Billing and Chargeback Procedures Financial Management ITIL Service Delivery
DS8 Assist and Advise Customers Service Desk & Incident Mgmt ITIL Service Support
DS 8.1 Help Desk Service Desk ITIL Service Support
DS 8.2 Registration of Customer Queries Incident Management ITIL Service Support
DS 8.3 Customer Query Escalation Incident Management ITIL Service Support
DS 8.4 Monitoring of Clearance Incident Management ITIL Service Support
DS 8.5 Trend Analysis and Reporting Problem Management ITIL Service Support
DS10 Manage Problems and Incidents Incident, Problem & Change Mgmt ITIL Service Support
DS 10.1 Problem Management System Incident Management (Begriffsabgrenzung unklar Problem, Incident) ITIL Service Support
DS 10.2 Problem Escalation Incident Management ITIL Service Support
DS 10.3 Problem Tracking and Audit Trail Problem Management ITIL Service Support
DS 10.4 Emergency and Temporary Access Authorisations Change Management ITIL Service Support
DS 10.5 Emergency Processing Priorities Change Management ITIL Service Support
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DS 11.9 Data Processing Integrity Management and control of all aspects of ICT operational security ITIL Security Management
DS 11.10 Data Processing Validation and Editing Management and control of all aspects of ICT operational security ITIL ICT Infrastructure Management
DS 11.11 Data Processing Error Handling Management of the supporting operational process ITIL ICT Infrastructure Management
DS 11.12 Output Handling and Retention Management of the supporting operational process ITIL ICT Infrastructure Management
DS 11.13 Output Distribution Management of the supporting operational process ITIL ICT Infrastructure Management
DS 11.14 Output Balancing and Reconciliation Management of the supporting operational process ITIL ICT Infrastructure Management
DS 11.15 Output Review and Error Handling Management of the supporting operational process ITIL ICT Infrastructure Management
DS 11.16 Security Provision for Output Reports Management and control of all aspects of ICT operational security ITIL ICT Infrastructure Management
DS 11.17 Protection of Sensitive Information During Transmission and Transport Management and control of all aspects of ICT operational security ITIL ICT Infrastructure Management
DS 11.18 Protection of Disposed Sensitive Information Management and control of all aspects of ICT operational security ITIL ICT Infrastructure Management
DS 11.19 Storage Management Storage Management, Backup & Recovery ITIL ICT Infrastructure Management
DS 11.20 Retention Periods and Storage Terms Storage Management, Backup & Recovery ITIL ICT Infrastructure Management
DS 11.21 Media Library Management System Storage Management, Backup & Recovery ITIL ICT Infrastructure Management
DS 11.22 Media Library Management Responsibilities Storage Management, Backup & Recovery ITIL ICT Infrastructure Management
DS 11.23 Back-up and Restoration Storage Management, Backup & Recovery ITIL ICT Infrastructure Management
DS 11.24 Back-up Jobs Storage Management, Backup & Recovery ITIL ICT Infrastructure Management
DS 11.25 Back-up Storage Storage Management, Backup & Recovery ITIL ICT Infrastructure Management
DS 11.26 Archiving Storage Management, Backup & Recovery ITIL ICT Infrastructure Management
DS 11.27 Protection of Sensitive Messages Security Management ITIL Security Management
DS 11.28 Authentication and Integrity Security Management ITIL Security Management
DS 11.29 Electronic Transaction Integrity Security Management ITIL Security Management
DS 11.30 Continued Integrity of Stored Data Security Management ITIL Security Management
DS12 Manage Facilities generic: Vertraulichkeit, Integrität, Verfügbarkeit ITIL Security Management
DS 12.1 Physical Security Managing Facility Management Facility Management
DS 12.2 Low Profile of the IT Site Managing Facility Management Facility Management
DS 12.3 Visitor Escort Managing Facility Management Facility Management
DS 12.4 Personnel Health and Safety Managing Facility Management Facility Management
DS 12.5 Protection Against Environmental Factors Managing Facility Management Facility Management
DS 12.6 Uninterruptible Power Supply Managing Facility Management Facility Management
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