PREPAID BROADBAND STARTER KIT- FREQUENTLY ASKED QUESTIONS

Question 1. Who is eligible to purchase this Prepaid Broadband Starter Kit?

Answer It is open to everyone.

2.

Where can I purchase this Kit?

You can purchase the Prepaid Broadband Starter Kit at any Maxis Centre, MEPS and Hotlink outlet.

3.

Is there an activation fee?

There is no activation fee.

4.

How do I get started?

You need a handset to make the first call for service activation. Call 122, select your preferred language and END the call. Then, place the SIM into any supported device, like a Modem, iPad, tablet, etc

5.

What settings are required for my device to connect to Maxis Broadband?

For laptops/notebooks, go to the Connection Manager and click Tools. Choose Options and click Profile Management. Change the Profile Management information to the below and click Save. For mobile phones and tablets, set your Phone/Device Settings to the below: APN setting: bbnet Access number: *99# Username: Maxis Password: wap

6.

How do I activate the data pass (after purchasing the Kit)?

First, you must open your Connection Manager and click on Connect to get connected to the Internet. Once you are connected, you will be routed to the prepaid broadband portal automatically. If not, please use this URL: www.hotlink.com.my/web/portal/broadband Click on the icon for pass activation. Wait for the confirmation status on the portal.

7.

How do I check my pass status, quota and Hotlink credit balance?

Visit www.hotlink.com.my/web/portal/broadband You can access your account only when the Maxis Prepaid Broadband SIM is inserted into the device (The APN for the SIM must be bbnet). Click on Top Up Hotlink to view your credit balance.

8.

How does the pass validity period work?

If you activate the 3 day pass at 8 pm on Monday (21/02/2011), the pass will expire at 8 pm on Thursday (24/02/2011). For the promo launch 4 day pass (available while stocks last), activating it at 8 pm on Monday (21/02/2011) means that the pass will expire at 8 pm on Friday (25/02/2011).

9.

When do you start calculating the pass validity period?

Calculation starts once you activate your pass online at the Prepaid Broadband portal (www.hotlink.com.my/web/portal/broadband). You will see the start and expiry dates on the screen.

10.

Will I get an SMS notification once I have reached my quota?

Once you reach 80% of your quota volume, you will receive an SMS notification on your broadband number as a reminder. Example: If your quota volume is 2GB, you will receive your first SMS notification when your usage reaches 1.7GB. You will receive another SMS on your broadband number when you have reached your quota volume. To enjoy normal service, you can purchase new passes at the Prepaid Broadband portal (www.hotlink.com.my/web/portal/broadband).

11.

After Ive used up my pass, how do I purchase a new prepaid pass from the portal?

First, you must have sufficient credit balance (Minimum RM3) in your normal prepaid line. Then, you can go to the portal, click Buy subscription and choose a pass from the menu.

12.

How can I increase my Hotlink credit?

You can increase your Hotlink credit via: 1. Top Up card Key in the 14 digit pin as required via the prepaid broadband portal. 2. Internet Banking please follow the instructions given. 3. Dialing *100# (SIM to be placed inside the handset) 4. E-Reload 5. Any other Hotlink top up method

13.

How can I increase the quota given to me?

You can only increase your quota by purchasing a new pass, which applies only when your current pass has expired (The quota has been depleted or the pass has reached its duration window whichever comes first). To purchase a pass, please click on Buy Subscription on the Prepaid Broadband portal. OR Dial *100# (SIM to be placed inside the handset).

14.

How do I pay for a new pass?

As per normal Hotlink procedure, the amount will be deducted from your Hotlink account.

15.

How many times can I purchase additional quota every month?

You can purchase additional quota as many times as you want, provided your current pass has expired before you purchase a new one.

16.

What happens to my expiry status and balance if my Broadband pass has expired but I still have, lets say, 50 MB of data?

Once your pass validity expires, your volume balance will be forfeited.

17.

Can I transfer any unused quota balance to others? What happens when I exceed my quota?

No, quota balance cannot be transferred to another party.

18.

Once your quota volume has met the pass volume, You will not be allowed to browse and will instead be directed to www.hotlink.com.my/web/portal/broadband You will still be allowed to purchase a new pass or increase your Hotlink credit. To enjoy normal service, you can purchase a new pass.

19.

I have 1GB of unused quota balance and I want to terminate the service. Will I get a refund?

No, quota is not exchangeable for cash or refunds.

20.

Can I make calls and send SMS with this SIM?

Yes, as long as you have sufficient credit balance and are using a compatible mobile phone. The Prepaid SIM pack allows you to make calls, since youre required to make the first call to activate. Charges are as follows: Min (To Maxis numbers) 33 sen/min Min (To other networks) 39 sen/min SMS (To Maxis/other networks) 10sen/SMS

21.

Can I use my subscribed pass while overseas?

No.

22.

Can I use the Internet Hot Ticket with this SIM?

No.

23.

Can I change my macro SIM to a micro SIM? If so, how do I do it? What are the download and upload speeds?

Yes. You can ask for a SIM replacement at any Maxis Centre for an RM25 fee.

24.

3.6Mbps (download) and 1.4Mbps (upload). Your actual browsing speed may vary according to location and device capability. Yes, as long as it is still under the 12-month warranty period. If not, you need to pay RM10.

25.

If my SIM is faulty, can I get a replacement?

26.

Is there an expiry date for both the Kit and SIM card?

Yes. For the Kit, the expiry date is printed on the back of the pack or box. For the SIM card, you need to top up a minimum of RM5 within 3 months in order to remain active.

27.

What is the warranty period for the modem?

12 months.

28.

Can I get a replacement if there is an issue with the modem? Where can I get a replacement?

Yes, as long as it is still under the 12-month warranty period. Please visit your nearest Maxis Centre to get a replacement.

29.

Can I keep the modem if I terminate the service?

Yes.

30.

Who should I contact if I have problems with my modem or broadband services?

You can call us at 1800 82 2000 or visit www.maxis.com.my/broadband