MOHAMMAD Z AID

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Comparison of Deming's Points to Traditional Western Management

Deming's Fourteen Points

Western Thought

1. Create constancy of purpose for 1. Produce as many products as improvement of product and service. possible at the quality level which will sell. Caveat Emptor 2. Adopt the new philosophy. 2. People will accept what is put before them. The British say "throw it out and see if the dogs will eat it." 3. Inspect quality in (in what?)- cull out the rejects and rework them. Install significant field warranty work stations. 4. Always bid and award on low price. Keep the vendors guessing and scared. 5. Find an acceptable level and maintain it. If it is not broken don't fix it. 6. Use typical OJT. Allow the last hired to train the new employee. Do not stop production for training. 7. Use positional authority. Lead by "doing what I say and not what I do." 8. Use fear to create an attitude of anxiety. People will work harder if they know they might be punished for failure to perform.

3. Cease dependence on mass inspection.

4. End the practice of awarding business on the price tag alone. 5. Improve constantly and forever the system of production and service. 6. Institute training.

7. Institute leadership.

8. Drive out fear.

9. Break down barriers between staff 9. Institute bureaucracy and instil an organizational wall between areas. departments. Build as much of an empire as possible. It will improve your chances of being promoted. Make sure no other department can do your job. 10. Eliminate slogans, exhortations and targets for the work force. 10. Place slogans about quality, safety and increased productivity around the workplace. The employees will get the message that we mean business.

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11. Eliminate numerical quotas.

11. Drive all employees with quotas. Impose regional and area quotas on salespeople. MBO means to take last years results and add a fixed percentage. 12. Isolate the job functions so no one person or group of people can impact the product. Take functional specialization to the point of needing a group of specialists to each task. 13. Train an employee once and then forget it. Literacy is not necessary. They can follow verbal instructions. 14. Leave well enough alone.

12. Remove barriers to pride of workmanship.

13. Institute a vigorous program of education and retraining. 14. Take action to accomplish the transformation.

For Article on Quality visit my blog http://iso-qms.blogspot.com/

LINK TO PREVIOUS ARTICLES 1.

Barriers and Challenges to Success in Quality Management 2. Good Requirements Specification - How to obtain it? 3. Achieving Quality: Managing Error 4. Comparison of Deming's Points to Traditional Western Management 5. DMAIC: A five-step program Six Sigma style 6. Top Quality Gurus 7. Importance of Documenting a Quality Management System 8. Understanding Correction, Corrective Action and Preventive Action 9. Why Quality Is Still an Exclusive Concept and What Is the Remedy? 10. 3 Ms. | 5 Whys. | 5 Ss. | 6 Ms. | 7 Wastes. | 8D. 11. Elements of resistance to Quality Management 12. 15 Inspirational Steve Jobs Quotes 13. Misconceptions about the ISO 9000 family 14. Philip B. Crosby: Four Absolutes of Quality Management and 14-Step Quality Improvement Plan 15. Benefits of Implementing a QMS 16. IS TQM A TOTAL SOLUTION? 17. ISO List 18. Twelve Obstacles to Implementing Quality 19. Quality Control Tools 20. PDCA Cycle

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Quality management system - Summary of requirements 22. Difference between Quality Assurance and Quality Control 23. What is ISO 9000? 24. Quality Glossary A to Z 25. The Quality Control Audit - By Kaoru Ishikwa 26. The eight principles of quality management 27. Executive Summary of the 14 Toyota Way Principles 28. Toyota Production System
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