Business Letter

July 20, 2009 Mr. Rodney Giles Manager, Customer Support Inter-Office Solutions Inc. 1289 Luxor Station Rd. Cedar Springs, IL, 34985 Dear Rodney: This is further to our meeting of last week at which we agreed to hold a series of meetings over the next two months to review your experiences with the pilot implementation of the 1to1 Customer Relationship Management Program. As discussed at that meeting, the objectives of our review sessions will be to: Review and assess the overall effectiveness of the program; Identify and document strengths weaknesses of the program; Propose customer-focused solutions to address areas of weakness; Develop an approach and action plan for Phase 2 of the project; Determine the staff members who will make up the Phase 2 Team. As agreed, meetings will be held every second Tuesday from 9:00 a.m. until noon, and the location will alternate between our two offices, the first one to be convened here at Inter-Office on August 14, 2005. Fred Johnson of your CRM group is to act as the meeting co-ordinator and recording secretary throughout the process. As discussed, at the end of the process, Deborah Buxton of Consultek will draft the summary report for review by the steering committee. As you requested, a copy of her C.V. has been enclosed. I trust I have covered all of the points that we discussed. If you have any questions or would like to add anything please give me a call at 745-9878. We look forward to seeing you at the August 14th meeting. Sincerely, Marilyn French Senior Consultant

Recommendation Letter
November 25, 2010 Mr. Roberto Villas Manager, Marketing Services Allied Industries Inc. 110 Riverbend Drive, Suite 1550 Stamford, CT 06907 Dear Mr. Villas: This is in response to your recent request for a letter of recommendation for Maria Fuentas who worked for me up until two years ago. Maria Fuentas worked under my direct supervision at Johnson Technologies for a period of six years ending in October 2010. During that period, I had the great pleasure of seeing her blossom from a junior marketing trainee at the beginning, into a fully functioning Marketing, Program Co-Ordinator, in her final two years with the company. That was the last position she held before moving on to a better career opportunity elsewhere. Maria is a hard-working self-starter who invariably understands exactly what a project is all about from the outset, and how to get it done quickly and effectively. During her two years in the Marketing CoOrdinator position, I cannot remember an instance in which she missed a major deadline. She often brought projects in below budget, and a few were even completed ahead of schedule. Ms. Fuentas is a resourceful, creative, and solution-oriented person who was frequently able to come up with new and innovative approaches to her assigned projects. She functioned well as a team leader when required, and she also worked effectively as a team member under the direction of other team leaders. On the interpersonal side, Maria has superior written and verbal communication skills. She gets along extremely well with staff under her supervision, as well as colleagues at her own level. She is highly respected, as both a person and a professional, by colleagues, employees, suppliers, and customers alike. Two years ago, when Ms. Fuentas announced her resignation to take up a new position with a larger company, we were saddened to see her leave, although we wished her the greatest success in her new undertaking. Even now, two years after her departure, I can state that her presence, both as a person and as an exemplary employee, is still missed here. In closing, as detailed above, based on my experience working with her, I can unreservedly recommend Maria Fuentas to you for any intermediate or senior marketing position. If you would like further elaboration, feel free to call me at (416) 765-4497. Sincerely, Robert Christenson Director, Marketing and Sales

Letter of Recognition
June 14, 2006 Professor Edward Milton, Ph.D. Associate Professor Department of Informatics Independence University 1500 America Bouleverd Raleigh, NC 27601 Dear Professor Milton: On behalf of the North American Society for Computers and Learning in Secondary Education, we would like to recognize and thank you for your valuable assistance with our recent annual conference, held in Boston, in May of this year. We very much appreciate that you gave freely of your time to assemble and organize the panel on Demystifying the Major Search Engines. You may be interested to know that the overall conference survey results were very positive, particularly with regard to the panel discussion itself. We recognize that the contribution of that panel was a key event at the conference and will figure prominently into the summary of proceedings which we will publish next month. For your information, I have attached a few of the comments we received about your panel from the survey of conference participants. We trust that you enjoyed your time at the conference and we certainly look forward to your participation in next year's event.

Sincerely, Bradley Madison Conference Co-Ordinator

Congratulations Letter
June 25, 2006 Belinda Asher 620 Mayview Ave. Pineville, WV 24874 Dear Belinda: On behalf of everyone here at Deerwood Resorts Ltd., I would like to sincerely congratulate you on your recent graduation from Mountain State University with your M.B.A. (Marketing). I must say that I was not surprised to read of your success in the newspaper. During your first of four summers as an employee at our Lakeland Family Resort I noted how bright you are and how you have a very quick mind for business. Combine those attributes with your relentless work ethic and commitment to quality customer service, and it is obvious that you have a wide-open future ahead of you. I can only hope that your experience working with us contributed in some small way to your success. On behalf of the management and staff at Deerwood Resorts I wish you all the best in your future career and life endeavors, whatever they may be.

Yours sincerely, Bruce Atkinson President and CEO

Apology Letter
June 28, 2006 Ms. Rebecca Winston 2595 Dewdrop Circle Unit No. 29 Birmingham, AL 35233

Dear Ms. Winston: The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experienced last month with respect to the installation of your Internet high speed service. I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your May 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes which might have resulted in your letter being overlooked. Consequently, I have directed our Installation Group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software. Because of this serious oversight, and as a testament to our appreciation of you as our customer, we are going to provide you with your first three months of high speed service free of charge. Therefore, your account will not be billed until October of this year. Ms. Quinlan, let me assure you that what happened in your case is not typical of CableNet's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. If you have any questions please don't hesitate to call me at 754-9785.

Yours in service, Paul Cordero Manager, Customer Solutions

Birthday Letter
18/23-AB: Sonata Tower, Bill Mart, Third Street, Mall Avenue, New York. 23rd Dec. 2001. My Dear Uncle, I just remembered that it is your birthday on coming Saturday and so I must send you a birthday letter at once. And I begin with the old greeting: Many more returns of the day! I hope the day itself will be peaceful and happy for you and that you will be spared in happiness and health to us all for years yet. We have already seen a kind and generous uncle to us, and I take this opportunity to thank you from the bottom of my heart for all you have done for us. And I know all your nieces and other nephews feel the same. I was glad to hear from my father that you are healthy and hearty and that you can take four mile walk every day and still play a set of tennis. I am sending a book which I feel you will like. You were always a great reader, and I am glad that your eyesight remains as good as ever, so father says. I am getting on well in my business and hope to enlarge it considerably by the end of this year. Convey best wishes to both my aunt and your son Mark. With love and best wishes.

Your loving nephew, Signature of Shoran SHORAN

Letter of Invitation
Kuvempu Tea Gardens, Darjeeling, India. 16th March 2005. Dear Sally, I hope my letter finds you fully recovered from your depression. Such black moods have visited many great people in history. It is said that the founder of the East India Company and of the British Empire in India committed suicide in one of his bouts of depression. We must learn to fight such a state of mind because they are unhealthy and the aim of the life is to be happy always under any circumstances God places in. Your summer vacations are beginning next month. I extend an invitation to you to visit Darjeeling, Queen of Hill Station in India. Your abode during your stay shall be my humble cottage in the middle of our tea garden. In summer Darjeeling is a paradise. The hills are carpeted with wild flowers and greenery. We could go trekking to Tiger Hill and see the beautiful sunset. The youth festival will begin in the mid-April and so you are in for a real fun. Reno Fernandez is coming to sing and so is Apache Indian is visiting. Let me know when you fix your dates for the journey. I shall come to pick you up at Jalpuri from where we shall get on to the toy train. What fun it is as the train winds around the hills! So cheers up and no more of those thoughts that take away that beautiful smile of yours. With love.

Yours affectionately, Signature of Ifran IFRAN

Graduation Letter
328 Railway Road, Anil Market, Sri Lanka. 2nd Oct. 2001. Dear Mahesh, Please accept my heartiest congratulation on your successful graduation of MBA at HARVARD UNIVERSITY. I also heard that you are one of the top three best students selected by the University. This news doubled my happiness. On top of it, I also heard that you have joined Microsoft Corporation as its Country Manager for Sri Lanka. I think that your dreams are materializing one by one. That means you will be nearby for me to come and gossip with you and play tennis. Nothing succeeds like success, it is said. This new responsibilities will give you tremendous power as you will have a country-wide network under you. Since you are the country manager, you are a virtual king. But do not let the power go to the head. As you are a student of history, you need not be reminded that Power corrupts and absolute power corrupts absolutely. Now, you are safe in your new position. And I feel that this is the right time to take care your parents. Let them be with you so that they will get the best of attention and your affection. With best wishes.

Yours sincerely, Signature of Anil ANIL

Letter Requesting Parents

Principal, Navyug Public School, Malaysia. 16th Sep. 2003. Dear Parent, You will be happy to know that our school is organizing a cultural function on 9th Oct.2003 (11am to 5 pm) to collect funds for the aid of handicapped children of our district. The funds will be used to provide the handicapped with prosthetic limbs and enroll at least ten of them to our school. Special ramps and vehicles have to be fixed or bought for them. Kindly come with family and friends and enjoy yourself with food prepared by our handicapped students. There are games and races at Bandera Community Hall. Your expenses for a days fun with your family will go a long way to making a handicapped childs life more worthwhile. Thanking you.

Yours sincerely, (Signature of the Principal) AWSHTHI The Principal

Suggestion Letter
53 Gentling Road, Singapore. 21st January 2005. Dear Ralf, I have received your loving letter from school and am glad to know that you are becoming responsible enough to decide on your career. You are now in the school final year and are about to launch into more independent education in college. You know that a generation divides us as the norms and conditions of social life were different in my days. But all I can say as advice is that you must select a career wisely. The first consideration is your interests. You can only succeed in and feel happy when you do something you enjoy. Employment must be both gainful and satisfying. Then you must read up on the latest on the field you are aiming at and acquaint yourself with men and women in the profession of that specialization. When mind and heart function in unison, success is inevitable. No career is more or less important. It takes different people to set in motion the machinery of life. I thought your interests lay in the field of making T.V. films. Your very good communication skills, your active participation in school plays and the prizes you have won in oratorical competition make point in that direction. So a career in Mass Communication and T.V. film production prove lucky for you. If you succeed and make it that field, fame and fortune will both follow. Think thousand times before take any final decision in the case of your career. Any how we want you to be a man of success and fortune. We all know that you are matured enough to think for yourself. With all the best wishes

Your loving father Signature of the Father Your Father