STATE BANK OF BIKANER AND JAIPUR FINANCIAL INCLUSION PLAN EXPRESSION OF INTEREST (EOI) INVITATION FOR APPLICATIONS FROM

INDIVIDUALS TO WORK AS BUSINESS CORRESPONDENTS ON CONTRACT BASIS

State Bank of Bikaner & Jaipur (SBBJ) which has the largest branch network (750 branches) in Rajasthan invites applications from individuals etc for providing Business Correspondent Services for Delivery of Banking & Financial Services in regard to implementation of Bank's Financial Inclusion Plan in the State of Rajasthan. SBBJ will hereinafter be called as "Bank". The Bank plans to provide banking and other financial services in un-banked and underbanked centers, in rural and semi-urban areas in the State of Rajasthan in its area of operation under the Financial Inclusion initiative through any one of the different technologies adopted / to be adopted by the Bank. These can be "Smart Card Technology", "Kiosk banking Technology", or the "Cell Phone messaging Technology".

Smart Card Technology:- A Smart card i.e. a card with a chip which is a contact or a contactless card may be used for transacting. These cards work with biometric identification. The transactions can be either on-line or off-line. In this card technology, the BCs can enroll customers and open no-frills accounts, undertake deposit and withdrawal transactions through the technology provided by the Bank / Technology vendor for the customers thus enrolled.

Kiosk banking: - In Kiosk banking, using a finger print device and a PC / laptop with internet connectivity, a BC can enroll customers and open no-frills SB accounts. The transactions are always on-line in Kiosk Banking. This technology is not right now available but may be made available to BCs after some time.

Cell phone Technology:-In the Cell Phone Messaging Technology, any one with a mobile phone can open the no-frills accounts. This technology is also not available right now but may be made available to BCs after some time. SBBJ has already commenced the Financial Inclusion project in some districts of the State in their respective area of operation. Initially Bank intends to introduce only saving Bank accounts and after gaining sufficient experience, other Banking Products viz. fixed Deposits, Recurring Deposits, Loans, Cross Selling Products, Government Payments / Subsidies, Pension Payments etc. will be gradually added.

Eligibility criteria: Only the following individuals may submit their Applications to function as Business Correspondent (BC): Individual Kirana / medical / fair price shop owners, Individual Public Call Office (PCO) operators, Individuals such as retired Post Masters and retired School/College Teachers Agents of Small Saving Schemes of Govt of India / Insurance Companies (IRDA Certified), Individuals who own Petrol Pumps, Retired Govt. employees, Ex-servicemen and retired Bank employees Bank employees who have retired on superannuation alone will be eligible. Authorized functionaries of well run Self Help Groups (SHGs) linked to Banks. Any other entity, as may be specified by RBI from time to time.

Relatives of staff members defined as per the extant instructions are not eligible for engagement of Business Correspondents Representation & warranties by Business Correspondents 1. Applicant should not be a defaulter of any Co-operative Credit

Society/Bank/any other financial Institution and should have met all the tax and other statutory obligations. 2. Applicant should preferably be resident of the village where he has to provide BC services and should have sufficient knowledge of local area/people/socioeconomic conditions/languages/ environmental factors, customs and practices 2

prevalent, etc. in the area of operation.

The applicant should enjoy good

reputation and stature and have the confidence of local people. 3. Applicant should not be affiliated with political/ religious organizations. 4. The applicant should not have any criminal record / adverse reports against him. 5. Applicant should provide references of two persons known to the " Bank" and should have a proven satisfactory track record. 6. The applicant should have satisfactory past dealings, if any, with the " Bank". 7. The applicant should not be a Director or officer / employee of the Bank or a relative having the same meaning under Section 6 of the Companies Act, 1956, in the case of entities, be owned or controlled by such person(s). 8. The applicant should not have been black-listed by any Government Agency/Public Sector Bank. 9. The applicant should be able to operate the Customer Service Point (CSP) and hand-held / enrolment devices placed thereat. He can not appoint agent to carry out BC activities. 10. The applicant shall furnish details of his bio-data containing photograph, address, age, educational background, present occupation, monthly income, details of existing banking arrangements (the applicant should not be a defaulter with any bank), past experience, if any, related to banking & insurance, Police verification Certificates etc . 11. It is hereby made clear to the proposed Business Correspondent (applicant) that he will render services to the Bank on contract basis with remuneration depending upon work / performance and that there will be no employer employee relationship between the Bank and the Business Correspondent. 12. The Business Correspondent (applicant) will have exclusive relationship with the Bank in the area of operation of CSP and should not have any relationship with any other Bank. 13. The BC shall possess a minimum educational qualification of 10th Pass preferably with a working knowledge of computers. 3

Project Strategy and Scope of work. Business Correspondent will identify potential customers and activities in the area of operation, provide banking services such as, deposit accounts, loan accounts (proposal and processing), remittances, cross selling products, government payments / subsidies, pension payments, etc. through its appointed business agents up to a limited amount as decided by the Bank from time to time, in the villages / districts allotted to BC by the Bank. The Business Correspondent will be available at Customer Service Point (CSP), a centrally located place in a conglomeration of villages, say 10 villages, to render banking services as per directions of the Bank, to the Card / account holders at their door step and as per their convenience. BC will need to undertake BC activity at the BC out-lets through any one of the different technologies adopted by the Bank from time to time. These can be "Smart Card Technology", Kiosk Banking Technology and the "Cell Phone Messaging Technology". Presently Bank is using Smart Card Technology. In future the Bank may adopt other technologies for implementation of Financial Inclusion Plan. Scope of Work The scope of work would relate to the following:I. Identification and enrolment, filling of loan applications / account opening forms including nomination clause and submission to the Bank, opening of no-frills deposit accounts and loan account of customers under Smart Card Technology or any other technology after complying with KYC guidelines as prescribed by the RBI / the Bank, issuance and management of smart cards. II. Enrolment of customers shall be undertaken by the BC using laptop computers (enrolment devices) / POS devices, by duly filling up the application form specified by the Bank in this regard. The BC will ensure that the Know Your Customer (KYC) requirements with respect to opening of no-frills deposit accounts prescribed by RBI / the Bank from time to time are fully met and also fulfill the other specific requirements prescribed by the Bank like capturing the fingerprints of at least 6 fingers, capturing specimen signatures, if literate, capturing photograph using digital / web camera, etc. The enrolment may be carried out in the presence

of the Banks/village/Government official and the BC shall abide by the Banks requirements in this regard. III. The enrolment data will subsequently be uploaded by the BC to the banks backend server with status marked as Unauthorized. The duly filled in application forms and other support documents shall be submitted at the Link branch in physical form and without any delay, as specified by the Bank for authentication of the customer data and authorizing the beneficiary for opening the account. IV. The accounts opened under the Banks Scheme will be single accounts only for the present. In other words, such accounts will have only one card per customer. Later on, the facilities for joint accounts will also be provided on the Smart Card. V. BC will be required to handle collection and payment of small value deposits and withdrawals, as per limits prescribed by the Bank. VI. BC will be required to disburse pre-sanctioned small value loans. The loans will be sanctioned by the officials of Link branch only as per Banks norms. VII. BC will be required to handle receipt and delivery of small value remittances / other payment instruments, as per limits fixed by the Bank. VIII. In respect of all the banking transactions at the Customer Service Points, the BC will be authorized to accept / deliver cash, subject to ceilings prescribed by the Bank. IX. BC will be required to handle recovery of principal / collection of interest in respect of borrower accounts. In case of closure of loan accounts, the ceiling for cash deposit may be higher as prescribed by the Bank. X. Cash Management Services including receipts / payments, movement, safety and security of cash including prefunding of cash transactions, etc. at their own cost, expenses and risks. The BC will indemnify the Bank of all losses / risks associated with the cash in transit, cash balances held or handled by the BC, including misconduct, negligence, fraud etc. on the part of the BCs personnel. XI. Business Correspondent will be required to obtain necessary Insurance for cash retention / cash in transit, etc. at his own cost.

XII. The BC is expected not to hold cash more than what is reasonably required by them, which will be determined by the Bank from time to time based on the volume of transactions at each CSP. XIII. The BC will be responsible for the security of the cash held by him for customer payments and of the cash deposited by the customers in their accounts. XIV. The BC will account for all such cash received by providing a daily statement to the Bank detailing all cash payments made to customers, cash receipts from the customers and cash balances held at each of the locations at the start and the end of the day(s). XV. The formats and the details to be furnished, accounting system, procedure for balancing and reconciliation, etc. will be prescribed by the Bank. The BC will meticulously adhere to the instructions of the Bank in this regard or he will be penalized. XVI. Handling of customer transactions at Customer Sales Point (CSP) / Point of Sales (POS). XVII. Marketing and sale of Bank's products, educating and advising the customers on managing money and debt counseling. XVIII. Assisting in post-sanction monitoring and follow-up for recovery. XIX. Handling of Enrolment devices and Hand-held devices at CSPs (POS) locations, uploading / downloading of transactions / enrolment and account data through offline or online modes. XX. Recovery of Bank's dues. XXI. Physical custody, care, safety and up keeping of systems / devices provided for front-end operations at Customer Service Points (Point Of Sales). XXII. BC will be responsible for cash and accounting of transactions, maintenance of record of lost cards, requests for issue of new cards, receipts of transactions, details of exceptional transactions, etc. XXIII. The BC will also be issued Smart Cards wherein his identity, fingerprint data, etc. will be stored and he will commence the operations of the POS terminal everyday by using his Smart card for biometric identification; 6

XXIV. BC must do "Day-begin" and "Day-end" process in the PoS device on all working days compulsorily. XXV. The smart cards will be used by the Business Correspondent to identify themselves to the device and authenticate all the transactions individually. XXVI. The Business Correspondent will tally cash balances as per the POS terminal with the physical cash available at any point of time during the day, and also during the surprise visit/audit conducted by the Bank. XXVII. The BC will take a printout, in duplicate, of the opening balance of cash, closing balance of cash and the list of all transactions every day. XXVIII. One copy of the printout will be retained by the BC for records and the second copy will be handed over to the link branch as a supporting document for the disbursements / deposits. XXIX. Maintenance of records as prescribed by the respective Bank. XXX. Settlement of every CSP's account on day to day basis. XXXI. The BC will receive the personalized smart cards from the technology service provider, directly or through the link branch, and will ensure proper delivery of such smart cards to correct person against authentication of the person through Biometric Finger Print Reader and acknowledgement in a register to be maintained for the purpose. XXXII. BC will ensure to exercise due care in avoiding landing of cards into the wrong hands. Any loss arising out of wrong delivery will be entirely borne by the BC only. XXXIII. The BC manning the Customer Service Points will provide the identified banking services to the smart card holders using a Hand Held Device / Point of Sale (POS) terminal, capable of reading the smart cards and authenticate the card holder by validating his/her finger print with the corresponding template stored in the Smart card. This process may change if the Bank chooses to adopt any other technology. XXXIV. The BC may enroll the beneficiary in the presence of village officer or any other official or other suitable institutions that RBI or the respective Bank may prescribe in this regard.

XXXV. The card holder who wishes to transact will approach the BC manning the CSP; who will identify the card holder from the Photo and other details on the card tendered and then authenticate the customer by verifying the fresh fingerprint sample (obtained through fingerprint scanner at the time of every transaction) with the master templates/finger prints data stored on the smart card / financial inclusion server. XXXVI. The requested transaction will be put through only after successful verification process through the POS terminal. XXXVII. In on-line mode the cardholder will be allowed to transact on any POS of the respective Bank. However, in off-line mode the cardholder will be permitted to transact through the POS terminal to which the card is linked i.e. Home-POS. XXXVIII. There will be two-level biometric authentication the first for identifying and authenticating the cardholder and the second for confirmation of the called amount. XXXIX. The details of off-line transactions conducted will be uploaded to the Financial Inclusion Server at least once a day, i.e. during the Day End operations. XL. No further transactions will be permitted on the terminal after the Day End operations until the next days Begin-day operations; XLI. Where the number of transactions is more, the Bank may stipulate shorter intervals for updating the data. XLII. At the cardholders request for statement of account, the Business Correspondent at the CSP will provide a printout of the last 10 transactions together with the outstanding balance in the account using the front-end equipment. XLIII. In case the card is lost by the cardholder, the matter will be reported to the Business Correspondent at the CSP, who will record the necessary information and send the application / request to the Bank for issuance of duplicate card. XLIV. An acknowledgement of reporting of the loss of card will be given to the cardholder by the Business Correspondent. All further transactions on the lost card will be blocked immediately. XLV. Where a customer wishes to close his/her account, a proper written request will be given to the Business Correspondent at the CSP, who will note the instructions in a 8

separate register and the status of the account as caution account closure request pending may be made in the handheld device. Acknowledgement of the customer will also be obtained in the register. XLVI. All dues between the Bank and the customer will be settled before closure of the account. XLVII. Detailed procedure for closure of accounts will be stipulated by the Bank. No account will be closed without the specific approval of the Bank. XLVIII. The customer will be allowed to draw the balance amount through the POS terminal at the village. XLIX. The smart card will be surrendered by the beneficiary if all the accounts related to the card are closed. L. BC shall take up any other assignment as may be entrusted by the Bank. LI. The acceptance of deposits and loan / overdraft applications of the farmers and/or other eligible borrowers identified by BC will be at the sole discretion of the Bank. LII. No Micro financing activity will be undertaken by the Business Correspondent during the currency of his contract with the Bank, in the area of operation. LIII. The Business Correspondent will market / collect loan applications and undertake preliminary processing of loan applications (as per respective Bank norms) including verification of primary information / data, before submitting / recommending the loan application to the Bank. The BC will be responsible for the information / data verified by them in the loan application. LIV. Promoting, nurturing, monitoring and handholding of Self Help Groups/ Joint Liability Groups. LV. The BC will monitor the customer's loan accounts and intimate to the Bank from time to time any adverse feature, which may affect the advance and recovery of Bank dues and also assist the Bank in disposing off the assets as per instructions of the Bank LVI. The BC shall maintain confidentiality and secrecy of data / information which comes to his knowledge in the normal course of day to day business.

LVII. BC shall encompass clients irrespective of class, creed and religion and its activities and should be available to all eligible citizens of India. LVIII. Prior written permission from the Bank shall be obtained by BC for the use of subagents for banking services or services other than those approved by the Bank. LIX. The BC while dealing with customers, present or prospective, shall not resort to intimidation or harassment of any kind against any person. The guidelines prescribed by the Banking Codes and Standards Board of India/RBI

/NABARD/Government of India from time to time shall be strictly adhered to. LX. The BC shall not have any claim whatsoever against the bank and shall not raise any industrial dispute either directly or indirectly, with or against the bank, in respect of any of the service conditions or otherwise. Similarly, the Bank shall not be liable to pay any monetary compensation or otherwise be responsible in any manner whatsoever, in case of death or bodily injury to BC in the course of performance. BC will also ensure that no nexus shall be established which may lead to any presumption that the BC may be treated as employee of the Bank. LXI. The BC shall not charge any fee to the customers directly or indirectly for the services rendered. LXII. The BC shall not set up defence or claim in any plaint, petition, complaint, written statement, application to the effect that he / she is the employee of the Bank. LXIII. The BC shall keep the Bank and its officers/employees fully indemnified against consequences of breach of any of the terms and conditions of the contract as also of any of its representations or warranties being found false including any actions, suits, claims proceedings, damages, liabilities, losses, expenses or costs (herein after referred to as "claims") faced, suffered or incurred by the Bank. LXIV. Similarly, in the event of any claims being made on the Bank, the BC will be liable to pay on first demand made by the Bank of any amount on this account without any demur, contest, and protest whatsoever within 7 working days of the demand being made. The Bank may at its discretion settle any or all claims made on it and recover the amount so paid from the BC and /or make deductions from the amount payable by the Bank to BC.

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LXV. In the event of non-satisfactory performance of the arrangement, the agreement can be terminated even before the expiry of period, by giving 3 months written notice to other party. The BC will hand over all the records maintained by him to the respective bank. The Bank reserves the right to appoint another BC for operations of these activities. LXVI. Business Continuity and Management of Disaster Recovery Plan: Bank will require the BC to develop and establish a robust framework for documentations, maintaining and testing business continuity and recovery procedures. LXVII. The Bank shall arrange monitoring of the activities of the BC either by itself or through a designated monitoring agency. LXVIII. Bank has the right to modify / change any of the terms and conditions. LXIX. Bank requires that the BC should securely capture the enrollment data, securely store and securely transmit the information required for Card Personalization to the appropriate location as per instructions of the Bank. LXX. Bank requires the BC to securely transport and deliver the physical documents and application form at the designated Link Branch of the Bank. LXXI. The Bank requires that the BC should open Accounts only if all the mandatory information about the applicant/ beneficiary has been captured, verified / authenticated and only after obtaining the authorization from the Link Branch of the Bank. LXXII. The Technical Process enumerated herein relate to Smart Card Technology presently being used by the Bank. Technical Process involved in "Kiosk Banking" / "Cell Phone Messaging Technology" will be advised to BCs as and when said Technologies are implemented by the Bank. LXXIII. Cash Management: For the BC transactions, the BC would be required to open a current account called the Settlement Account and keep it pre funded. In terms of technology we are using, whenever a customer comes and deposits cash into his account at the BC outlets, the customer's account will be credited and the BC's Settlement Account will be debited. Similarly whenever a customer withdraws money from the outlets, his account will be debited and the BC's Settlement

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Account will be credited. Therefore, in respect of BC operations undertaken by the BC the Cash Management, i.e. maintaining sufficient prefunded balance in the Settlement Account, and sufficient cash at outlets and movement of funds between the outlets and the Settlement Account are required to be taken care of. Plus, the cash at the outlet being the BC's cash, the risk and cost associated with this also will have to be born by the BC. LXXIV. Cost of Equipment:-BC will bear the cost of equipment i.e. PoS device for Smart Card Technology from its own funds. In case bank chooses to implement any other technology, cost of such equipment that is required for carrying out BC activity at CSP will be borne by the BC. LXXV. Security Deposit: The BC will be required to provide a SECURITY DEPOSIT equal to 2% of expected business volume of a year with a minimum of Rs.50000/IN THE FORM OF FIXED DEPOSIT, initially for the Bank. The amount of Security Deposit may vary with the quantum of business handled for the Bank. LXXVI. BC Commission: The tentative commission structure for the various activities which can be undertaken by the BC outlets is furnished in annexure - I. Banks reserve the right to change the Commission Structure from time to time with the notice to BCs. Dispute Resolution: All disputes between the parties hereto pertaining to or arising shall be settled by the parties in accordance with the Arbitration and Conciliation Act 1996 as amended from time to time and shall be subjected to exclusive jurisdiction of courts at Jaipur. Instructions To applicants i) Application (Expression of Interest) Submission The application should be submitted in separate sealed envelops superscribed prominently as Application for Engagement of Business Correspondents for SBBJ. On the basis of applications, the designated committee will shortlist the qualified applicants. The Applications shall be exactly as per the format attached to this document.

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All responses shall be typed or printed in a clear typeface. The applications should be submitted with all papers securely filed and no papers should be kept loose. All the pages shall be serially numbered and duly signed.

the applications duly sealed may be submitted by post/courier/hand delivery to The Assistant General Manager-V, Regional office, State Bank of Bikaner & Jaipur, Shreeganganagar Road, Hanumangarh Junction- 335512

So as to reach him by 4.30 P.M. on 08.09.2011 Please note that the Bank will not consider applications offers/sent by fax / email. Applications incomplete in any respect or not in conformity with the details provided in this EOI are liable to be rejected. The Bank will not be liable for Postal/ Courier delay, non-receipt/ non-delivery of documents, loss of documents in transit, etc. The cost of submission of application / EOI and other documents is entirely the responsibility of applicants, regardless of the conduct or outcome of the EOI process. All applications and supporting documentation shall be submitted in English. All costs and charges related to the Expression of Interest / application shall be expressed in Indian Rupees. The application / EOI shall be valid for a period of 18 months from the closing date for submission of the application.

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ii)

Evaluation of applications In the first stage, the applications will be evaluated based on the capabilities of the applicants / criteria fixed by the Bank. To facilitate scrutiny, evaluation and comparison of offers, the Bank may, if required, seek clarifications on the offers as well. The requests for such clarifications and the applicants responses will necessarily be in writing. The Bank reserves the right to modify or relax the eligibility criteria at any time, without assigning any reason, whatsoever.

iii)

Acceptance or rejection of application The Bank reserves the right to accept any application, or to reject a particular application at its sole discretion without assigning any reason whatsoever.

iv)

Notification of acceptance of applications The acceptance of an application, subject to contract, will be communicated in writing at the address supplied by the bidder. Any change of address of the Bidder, should therefore be promptly notified to the Bank:

v)

Signing of Contract The successful applicants shall be required to enter into a contract with the Bank, within 10 days of the communication of Letter of Acceptance from the Bank or within such extended period as may be specified by the Bank, A copy of Bank's standard agreement will be forwarded to successful applicants separately for information and reference. The contract will be for an initial period of one year from the date of execution and shall be automatically renewed for a further period of one year on the existing terms and conditions as mutually agreed between the parties, unless specifically terminated by either of the parties to the contract.

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RBI will be notified in the event of any breach of security and leakage of confidential customer related information.

Any time during the period of contract, the r Bank reserves the right to terminate the contract by giving 3 months notice. The Banks decision in this regard will be final and binding on the BC. However, in case of serious

irregularity or fraud committed by the BC / his personnel, the Bank need not give 3 months notice for termination of the contract and can terminate immediately. The duties and responsibilities of the Business Correspondent will be as prescribed by the Bank from time to time.

vii Confidentiality and Non-disclosure Agreement : As the successful applicants will have access to the data / information of the Bank, the Bank will require the BC to sign a confidentiality and Non-disclosure agreement / undertaking not to disclose or part with any information relating to the Bank and its data to any person or persons, as may come into possession of the BC during the course of their working. Any breach of confidentiality and nondisclosure agreement will entail penalties as decided upon by the Bank besides termination of contract. The Bank will also reserve the right to initiate criminal proceedings against the BC in such a case. The format of confidentiality and non-disclosure agreement will be provided by the Bank to the successful applicants who will be bound to accept and sign the same without any alterations. viii. Compliance to Laws in India : The BC will have to undertake to comply with all the prevailing laws and regulations in India relevant for such work undertaken. ix. Governing Laws and disputes : All disputes or differences whatsoever arising between the parties out of or in relation to the construction, meaning and operation or effect of Expression of Interest or breach thereof shall be settled amicably. If,

however, the parties are not able to solve them amicably, the same shall

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be settled by courts of law with jurisdiction in Jaipur or by arbitration in accordance with the applicable Indian Laws, and the award made in pursuance thereof shall be binding on the parties. The Arbitrator /

Arbitrators shall give a reasoned award. Any appeal will be subject to the exclusive jurisdiction of courts at Jaipur.

The BC shall continue work under the Contract during the arbitration proceedings / legal action unless otherwise directed in writing by the respective Bank or unless the matter is such that the work cannot possibly be continued until the decision of the court / arbitrator or the umpire, as the case may be, is obtained. The venue of arbitration shall be Jaipur.

i) Governing Language All correspondence and other documents pertaining to the contract shall be written in English Language only. ii) Notices Any notice given by one party to the other pursuant to the contract shall be sent to the other party in writing or facsimile and confirmed in writing to the sender's address (the address as mentioned in the contract). A notice shall be effective when delivered or on the notice's effective date, whichever is later.

iii) Indemnification The BC shall, at their own expense, defend and indemnify and keep the Bank indemnified against all losses, claims, damages etc. suffered / to be suffered by the Bank on account of any claim made by the beneficiaries / third parties against the Bank.

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iv) Delays in the deployment of solution The BC will strictly adhere to the deployment schedule, as advised by the Bank from time to time and the BC, pursuant hereto, for performance of the obligations arising out of the contract and any delay will enable the respective Bank to resort to any or all of the following: a. Claiming Liquidated Damages b. Termination of the agreement fully or partly

v)

Liquidated Damages The liquidated damages will be an estimate of the loss or damage that the Bank may have suffered due to delay in performance of the obligations (under the terms and conditions of the contract) by the BC and the BC shall be liable to pay the Bank a fixed amount for each day of delay/non performance of the obligations by way of liquidated damages, details of which will be specified in the Contract. Without any prejudice to the Banks other rights under the law, the Bank shall recover the liquidated damages, if any, accruing to the Bank, as above, from any amount payable to the BC either as per the Contract, executed between the Bank and the BC pursuant hereto or under any other Agreement/Contract, the Bank may have executed/shall be executing with the BC.

vi) Force Majeure The BC or the Bank is not responsible for delays or non-performance of any contractual obligations, caused by war, blockage, revolutions, insurrection, civil commotion, riots, mobilizations, strikes, blockade, acts of God, plague or other epidemics, fire, flood, acts of Govt. or public enemy, natural calamities or any other event beyond the control of either party which directly, materially and adversely affect the performance of any contractual obligation.

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 If a force majeure situation arises, the BC shall promptly notify the Bank in writing of such conditions and the change thereof. Unless otherwise directed by the Bank, in writing, the BC shall continue to perform his obligations under the contract as far as reasonably practiced and shall seek all reasonable alternative means for performance not prevented by the force majeure event. vii) Payment Terms Payments for the job of the BC will be made on monthly basis subject to claim being verified by the concerned link branch officials of the Bank. 12. i) General Instructions Disclaimer: This EOI is not an offer by the Bank, but an invitation to receive response from Vendors / applicants. No contractual obligation whatsoever shall arise from the EOI process unless and until a formal contract is signed and executed by duly authorized officers of the Bank with the Vendor / applicant ii) Financial Solvency: The Applicant should warrant about his/her financial solvency, i.e.he/she should be able to meet all his/her debts as and when they fall due. iii) Applicants acceptance: If an applicant participates in this EOI, it will be tantamount to the applicant accepting all the conditions set forth in this document. Hence, the successful Applicant(s) shall be bound to abide by all the terms and conditions detailed in this EOI and cannot claim exemption / waiver at a later date. It will be at the sole discretion of the respective Bank to consider any such exemption / waiver and the Banks decision will be final and binding on the vendor(s) / applicants. iv) The applications shall be submitted strictly in conformity with the requirements given.

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v)

Applicant, if appointed by the Bank as Business Correspondent(s) will adhere to the Code of Conduct, prescribed by the Bank, in letter & spirit failing which penal provisions including termination of the contract may be attracted.

vi)

The Business Correspondent will execute a Fidelity / Secrecy Undertaking, as per Banks proforma.

vii)

A tripartite agreement will be executed between the BC, the Bank and the technology service provider as per proforma of the Bank.

viii)

The applicant should this EOI document duly signed along with application form.

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Annexure - I

Fees for Corporate BC

1(a). Account Opening / Enrollment: - (subject to remarks given in Note no. 1 below) Fees: - ` 20 per account. 1 (b). Account Maintenance Fees: - For all accounts ` 0.50 per A/C per month 1 . Balance Maintenance (In respect of S/B, CTD and Current A/c) Fees: -0.50% per annum of the average Balance of A/Cs at all CSPs / BCs 2. TDR/STDR - (Minimum maturity of one year) Fees: -0.50% (subject to remarks given in Note no. 2 below) 3.(a) Demand Loans against Specified security sourced by the BC Fees: -0.25% of the loan amount 3. (B) Demand Loans/Overdraft against GoldFees: -0.25% of the loan amount with cap of ` 100/3 Other Term Loans in PER/SME/Agriculture SegmentFees: a) 0.50% of sanctioned amount on 1st disbursal b) 0.50% if the account is regular after one year 3 (d )Cash CreditsFees: -0.50% on 50% average utilization of limit and 0.50% if the account is regular after 1 year

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4 a. On Deposit TransactionsFees: - NIL

4 b. On Withdrawal TransactionsFees: -0.50 % (Minimum ` 1 and max. ` 12) 5 a. Recovery in NPA AccountsFees: A) 0.50% for all loans in Sub-Standard category, B) 1.00% for loans in Doubtful and Loss category 5 b. Recovery In Written Off accountsFees: -10% of the amounts recovered 6. On Remittances - (From Account to Account) Fees: 1) ` 2.50 for transactions up to ` 1000 2) ` 2.50 for transactions over

` 1000/- and up to ` 5000

3) ` 12.50 for transactions above ` 5000 and up to ` 10000 7. Cross Selling Sourcing of Mutual Funds - (Subject to remarks given in Note - 3 below Fees: -0.20% of funds collected 8. Cross Selling Insurance Products- (subject to remarks given in Note no. 3 below) Fees: -10% of Commission received by Bank. 9. Special Fees Fees: - A Minimum fee of ` 3000/- p.m. for each agent employed by the Corporate BC is assured (subject to remarks given in Note 1 below). If the income of BC agent as

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per the fees given above is less than ` 3000, in any month, Bank will top it up to` 3000 p.m. The minimum assured fee of ` 3000/-p.m. shall be paid subject to satisfactory performance of the BC during the month. (This is to be reviewed after one year) Undertaking will be obtained from Corporate BC that the amount will be paid to the CSPs regularly every month

NOTES: 1. Smart Card Technology: During the initial phase, when only Savings banks accounts are proposed to be opened, BC will be required to identify prospective customers, obtain requisite documents for KYC formalities, arrange for filling up of the Account Opening forms and photograph of the prospective customers. Thus all the details in the Account Opening forms with Biometrics and digital photograph of the prospective customers will then be punched in the laptop based enrolment device and transferred to FI Server. Since the BC will be new and not well conversant with the operations of enrolment device etc., Bank may arrange the enrolment task through the personnel of Technology Service Provider (TSP). In case the Bank decides to engage BC for undertaking complete enrolment process, then ` 20 per enrolment will be paid to BC. In case Bank decides to engage TSP for enrolment task i.e. punching of data, finger print capturing, photo, Hindi translation of data, transfer of data from enrollment device to FI Server, then BC will be paid ` 5/- for obtaining a/c opening form with KYC documents from the customer. Minimum wages of ` 3000 assured in column (1) above is subject to BC achieving the minimum performance parameters given below. In case BC fails to achieve the minimum performance parameters given below, his minimum assured fees per month may be less than ` 3000/- . a) 150 enrollments per month in case Bank decides to get enrollment process done through BC.

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b)

300 AOFs every month in case the Bank decides to get the enrollment done through TSP, besides helping TSP in getting Biometrics and photo of applicants. If BC fails to achieve the above targets in any month the prorata fees commensurate to the work done will be paid.

Kiosk Banking: In case Bank chooses to adopt Kiosk Banking, BC has to do enrollment of accounts in the laptop / PC used for Kiosk Banking. Minimum enrollments to be done shall be 150 accounts per month; otherwise prorata of minimum assured fee of ` 3000/- will be paid.

The above conditions apply for coverage of base village which is above 2000 population and surrounding less than 2000 population bank's Service Area villages with in the radius of 5 Kms. from the base village

2. To run for at least I year otherwise the pro rata commission shall be recovered from BC.

3 If permitted by the IRDA Guidelines.

4. Cap on Business / Commission: - As per RBI guidelines, the BC/BF Channel is meant for increasing the outreach of the Banks & achieving greater Financial Inclusion. It does not envisage this Channel for sourcing large value loans and selling of products to large Firms & Corporate. RBI has expressly prohibited sourcing of Bank Deposits, NRE / NRO, FCNR Deposits and Deposits from Public Sector Companies / Government Departments by this channel. The BC / BFs should therefore source retail business only. In order to ensure that only retail business is sourced by BC/BFs, a cap on commission is kept at ` 10,000/- in each individual account -Loans or deposits. This effectively means a cap on loan business to ` 10 lac and deposit business to ` 20 lacs.

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Annexure 1 STATE BANK OF BIKANER AND JAIPUR

APPLICATION FORM FOR BUSINESS CORRESPONDENT (INDIVIDUALS)

Passport Size Photograph duly attested by any Gazetted Official

1. Location (Village / Town)

- Location - District - State - PIN -

2. Name (IN BLOCK LETTERS)

3. Fathers / Husbands Name

4. Date of Birth and age

5. Gender (Please Tick)

- Male

Female

6. Marital Status (Please Tick) -

- Married

Unmarried

7. Education (Please Tick)

- Class X Graduate

Class XII Post Graduate and above Tehsil Pin:

8. Permanent Address

- P.O. - District - State

9. Communication Address 24

- P.O. - District - State 10. Telephone No. (with STD Code) - Residence - Office - Mobile -

Tehsil Pin:

11. E-mail ID, if any

12. Currently Banking with (Bank) 13. Bank Account Number, if any

14. Cheque Facility (Please Tick)

- Available

Not Available

15. *Proof of Name (Please Tick Anyone) - Driving License PAN Card Voters ID Card Passport 16. (a) *Proof of address (Please Tick) - Electricity Bill (Latest) NSC (Copy) Telephone Bill (Latest) LIC Policy (Copy) Letter from landlord Gas Connection -

16 (b) PAN No.

17. Present Business / Occupation, if any-

18. Computer Literacy (Please Tick) 19. If yes, nature of qualification:

- Yes

No

20. If you already own a business or are working your revenue / income per month including pension if any is (Please Tick) Less than ` 5000 ` 5000 - ` 10000 ` 10000 - ` 20000 25

 ` 20000 - ` 30000 More than ` 30000 (Please enclose copy of I.T. Return / pension payment certificate) 21. Do you have any experience in selling financial products? If yes, give details. 22. Languages known (say fluent / not so fluent) Read English Hindi Regional Language (specify) Any other (specify) 23. No. of years of stay in the town / village In town In village : Write Speak

24. Do you have any police records? If yes, give details.

25. Names, address, occupation and contact no. : 1) of two people to whom reference can be made. 2)

26. Political Affiliation, if any

27. Default if any to Banks / Financial Institutions:

28. Infrastructure avalable: (Office, area, location, computer, Internet, Tel No. etc.)

29. Name of the office from which retired

30. Position at the time of retirement : (Pl. give brief of various positions held and role)

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31. Any disciplinary action taken against you while in service: (if Yes, please give details. Please enclose a certificate of Conduct from your last the employer)

32. Particulars of liabilities.

33. Particulars of movable property and Investments.

34. Particulars of Immovable property A) Land: Village Survey/Patta No B) House/ Flat Location Built up area (Property extracts should be attached) Area Year of construction

35. Are you willing to invest in the POS machine and other equipment required for carrying out transactions as Business correspondents?

36. What is the cash balance you are ready to invest for making cash payments/receipt of deposits as Business Correspondent?

I certify that the above information is true to the best of my knowledge and belief.

Date: Place:

Signature of the applicant

CHECKLIST FOR ENCLOSURES 1. One copy of photograph (passport size) of the applicant. 2. Copies of the certificate of date of birth, educational qualifications, any experience of handling computer / laptop / handheld devices etc.

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3. Police verification report that the applicant is not involved in any criminal case. 4. Certificate from Village Sarpanch that the applicant has a good reputation and he has never been black listed by any Govt. semi Govt. agency or any Bank or financial Institution.

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