Christopher M.

Lothrop
Roselle, IL 60172 H: 708-707-0019 C: 708-707-0019 Chrislothrop2@gmail.com

A high-impact Operations, Business Development and Customer Relationship Manager --- with a proven ability to analyze and solve complex problems, identifying root causes and leading successful solutions from concept to completion. A successful P & L manager -- especially skilled at making positive changes in sales volume, teamwork, efficiency, customer service and profitability. An excellent trainer and developer of professional and managerial talent -- building organizations that achieve results beyond requirements and expectations. Extensive professional skills & experience, including: Over-Achieving Key Business Targets Improving Processes, Procedures & Productivity Hiring, Training, Motivating & Team Building Turning Under-Performing Units into Efficient & Profitable Operations Planning & Opening New Stores / New Locations Implementing Effective Marketing Programs Strategic Planning, Forecasting & Budgeting Maximizing Customer Satisfaction & Retention Negotiating with Vendors, Suppliers & Customers Managing Complex Business Projects Controlling Costs & Boosting Profits

Professional Background
Luxe Home Interiors & DOTI / Designs of the Interior Naperville, IL 2003 2010

-- Owner/Operator/General Manager Sales & Marketing/Operations/Finance/HR/et al

Developed a comprehensive new business start-up plan for presentation to the financial community. Secured a $2 million line of credit, and ran the business successfully for seven years. Recruited, hired and trained a staff of seven, who achieved $1.5 million in sales in the initial 12 months of operation. Conceived a new business model that shortened the sales cycle by 143%, and modified the design process -- resulting in faster receipts and a 27% sales increase. Spearheaded the formation of the DOTI Franchise Alliance (DFA). Was elected and re-elected president of the DFA the first two years of its existence. Developed and implemented the Franchise Operations Review (FOR). This was the key measure for objectively measuring store performance. Received a 2% royalty rebate for achieving the first 100% score in the DOTI system. Received the DOTI Franchisee of the Year award for 2005.
McDonalds Corporation Oakbrook, IL 1975 2002

-- Senior Director, New Business Concepts (1999 - 2002)

Created the operational platforms for three new business concepts. Took the concepts to market within an 18 month timeframe, and achieved the targeted $750,000 incremental sales volume in the first 8 locations. Partnered with the Indianapolis Region to test a home office concept. Implemented the changes and the region achieved $6.3 million in incremental sales and $3.2 million in store improvements. Implemented a new business concept into the Evansville Market. Brought eight test locations on-line, generating $6.3 million in incremental sales: a 25% sales increase for the market.

Christopher M. Lothrop

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(McDonalds Corp., continued)

-- Department Director, Operations Development Department (1996 - 1999)

Developed and tested a new made-to-order operating system for implementation into all U.S Restaurants. The existing U.S. operating platform had been in place for 40 years. Implemented the new operating system in 12,000 U.S. restaurants in a 12-month period.
-- Home Office Director / Staff Director / Operations Manager, Operations Development (1991 - 1996)

Opened 1143 new Special Points of Distribution (SPODs) in the first 12 months of this initiative, and achieved incremental sales of $2.8 billion. Recruited and led a cross-functional team of 24 members, who successfully launched 1143 new business units in airports, malls and other off-street locations. Implemented 336 new points of distribution inside the worlds largest retailer in 18 months. Generated $101 million in incremental sales without reducing revenues of existing stores. Created an operational process to address consumer research concerns. Used R&D to develop proprietary equipment to introduce into the 9800 U.S. stores within a 9-month period. Led a cross-functional team to develop and implement 686 Play-Places in 12 months, producing $275 million in incremental sales. -- Field Service Manager / McOpCo Operations Manager, Cleveland Regional Office (1988 - 1991) Created an original approach to turn a failing market into a model market, which was emulated in other regions of the U.S. Achieved a $4.6 million sales increase and $3 million in profit during the first year of plan implementation. Led the Field Service Department to recognition as the #1 support unit in the country. Achieved an 8.5% ($30 million) sales increase. Developed a comprehensive set of franchise expansion criteria, which were adopted worldwide and are still in use throughout the system today. Led the Cleveland Region to recognition as the #1 region in the country. Collaborated with the Owner/Operators for solutions, instilled pride among store personnel, and created an infectious enthusiasm that propelled the region to a one-year comparable sales increase of 11.6%.

-- Region Training Consultant / Business Consultant, Cleveland Regional Office -- Area Supervisor / Restaurant Manager, Boston Regional Office (1975 - 1982)

(1982 - 1988)

Education, Training & Professional Affiliation

B. A. - English & Political Science, College of the Holy Cross, Worcester, MA, 1975. McDonalds Regional Managers Real Estate Class, 7 Habits of Highly Effective People (Covey), Presentation Skills, Microsoft Word, Excel and PowerPoint. President of the DuPage Business Development Group.