Technical Design Specification

Bug Zero

User Guide

Y3 Technologies Pte Ltd 4 Fourth Lok Yang Road Singapore 629701

Edited by Y3 IT HelpDesk

Version 1.0

NOTICE
This document contains proprietary information, which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced or translated to another language without the prior written consent of Y3 Technologies Pte Ltd.

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Technical Design Specification

Table of Contents:

1 2 3 3.1 3.2 4 5 6 7

INTRODUCTION.............................................................................................................3 SYSTEM REQUIREMENTS...............................................................................................3 How to login..................................................................................................................3 URL............................................................................................................................3 How to change password..........................................................................................3 How to enter new case .................................................................................................5 How to query log records.............................................................................................6 The status updated by Y3..............................................................................................6 The status updated by User ..........................................................................................7

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Technical Design Specification

1 INTRODUCTION This document is served as user guide for Y3 Bug Zero on-line support application.

SYSTEM REQUIREMENTS OS Windows XP/Vista/7. Internet Explorer 7 or above.

How to login

3.1

URL
http://web1.ych.com/BugZero/jsp/login.jsp

3.2

How to change password

Login to Bug Zero with the given URL & Password above Click Prefs on Top Right

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Technical Design Specification

clicked

Change Password and Save

click [save] button to update new password

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Technical Design Specification

How to enter new case

click here

Enter date in mm/dd/yyyy format For type, please select (1) Defect or (2) Enquiry Enter Severity as (1) Critical (2) Urgent (3) Minor

Select y3 technical staff responsible for this case, Naiboonk for example.

For Critical case, you can select Priority as immediate For Urgent case, select Priority as High. For Minor case, select Priority as Medium or Low.

For Critical case, you can select Priority as immediate For Urgent case, select Priority as High. For Minor case, select Priority as Brief description of the problem

Medium or Low.

Detailed description of the problem

Proposed date of completion from user

Attached appropriate document to illustrate the description of the problem

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How to query log records

click query

For simple query, you can execute the following steps to get it done.

click [submit] to view log records

You can check if you want to filtered closed cases from the list. You can unchecked to include all closed cases in the list.

The status updated by Y3

Assign already assigned to a staff to handle the case Fixed y3 already fixed the defect Ready For Verification y3 inform user that the case is ready to be verified and close

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Technical Design Specification

The status updated by User

Verified User already verified the solution provided by y3 Closed User can close the case after verification.

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