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KX-TES824 installation notes

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KX-TES824 - INSTALLATION
>> Product Details and Prices << The Panasonic kx-tes 824 is supplied with an excellent getting started guide and a CD that includes windows based programming software (the system can be configured with a system-phone or with a PC). The notes on this web page are not intended to be a full scale installation manual but we hope they will give you a feel for how the system is installed and programmed. We will do our best to keep the information up to date but mistakes can happen. If you see any errors, or would like to make suggestions for improvement, please let us know. Remember - the Panasonic documentation and CD that is supplied with the system is the only authorised installation guide. Wiring from the system to the wall sockets is normally via an MDF (distribution box). We supply installation material such as sockets, cable, distribution box, external bells etc., at very competitive prices. Important ... A CE stamp is not proof that your KX-TES824 system was manufactured for use in the United Kingdom. This can be determined by looking at the product label. Systems marked KX-TES824'E' are for the U.K. If it is not marked with an E, you may have problems when connecting to the U.K. network. Also...the notes on this page may not apply. The Panasonic systems we supply are all 'E' marked and supplied with the standard Panasonic U.K. 12 month warranty. We do not supply grey imports. 1. System Construction The Panasonic KX-TES 824 system has an initial capacity for 8 extensions and 3 exchange lines. It is capable of supporting Panasonic analogue proprietary phones (Panasonic KX-T7750, 7720, 7730) and / or single line devices such as ordinary phones, fax and data modems. With the addition of option cards, the system can expand up to 8 exchange lines and 24 extensions. 2. Wiring the extensions sockets to line jack units (telephone wall sockets). The initial system is supplied with eight plug-ended extension cords that plug directly into eight sockets (numbered 01 to 08) located on top of the system. The loose end of the cord (no plug) must be terminated to telephone sockets. Expansion cards are equipped with similar sockets and are supplied with the necessary cords. The wiring colour code is as follows: Black to pin 3 on socket Red to pin 5 on socket Green to 2 on socket Yellow to 4 on socket Note: Pins 2 and 5 are the Voice pair Pins 3 and 4 are the Data pair A Panasonic 7730 ( or the earlier 7735) can be used to configure the system if be connected to the first extension jack (marked jack 01). All proprietary phones (Panasonic7750, 7720, 7730, 7735, 7050, 7020, 7130) must be connected via a secondary wall socket (2/3A). All four wires (as shown above) must be connected. Ordinary phones can be connected to extension jacks 02 to 08. For ordinary phones only connect two wires to the telephone sockets, red to pin 5, and green to pin 2. These must be connected to a master line jack unit (2/2A). DO NOT connect wires to pins 3 and 4. You can identify a master socket because you'll see a fairly large capacitor (usually yellow) wired onto the circuit.

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24.11.2011 11:35

KX-TES824 installation notes

http://www.tmilimited.co.uk/kx-tes824_installation_notes.htm

Note: Wiring from the control unit to the wall sockets is normally via an MDF (distribution box). We supply sockets, cable, distribution box, external bells etc., that can be found by visiting our installation material section.

Paralleled connection
An ordinary extension (phone, answering machine etc) can be connected in parallel to a proprietary phone. When an incoming call is received both phones will ring and either can answer the call. To add an ordinary extension, in parallel to the Proprietary phone, you simply run a lead from pins 2 and 5 of the secondary socket to pins 2 and 5 of the master socket where the ordinary extension will be connected. 3. Wiring to the exchange lines In addition to the eight extension cords already mentioned, the system is supplied with three plug-ended extension cords that plug directly into three sockets (numbered CO1 to CO3) located on the top of the system. The loose end of the cord (no plug) must be terminated to the exchange lines. If your exchange lines are terminated on a wall socket, you will wire the two wires to pins 2 and 5. ** Paragraph 4 is only applicable if you use structured cabling. 4. Structured cabling, ( i.e. CAT-5 )...click on diagram One or more rows of the patch panel are normally dedicated to telephone extensions outlets. This section of the patch panel will therefore need to be wired back to the KX-TA624 Control Unit. When the outlet is for use with a standard telephone you will need to wire the voice pair (green and red wire) from the KX-TA 624 control unit to pins 4&5 - (normally blue/white & white/blue) on back of the patch panel. When a Panasonic system-phone is to be connected to the telephone outlet you will also have to connect the the data pair (black and yellow wires) to pins1&2 (normally orange/white & white/orange). If there is any doubt as to which connection to use, it would be best to connect only one extension between the control unit and the patch panel and test it before proceeding. Patch leads will be used at the patch panel to connect (patch) the extension outlet to the appropriate outlet that leads to the correct RJ-45 socket. A "secondary" adapter will be needed at each RJ 45 socket where a system-phone will be connected and a master adapter will be required at each socket where a standard analogue telephone is to be used. So...when ordering remember to include patch leads and adapters. We supply patch panels, patch leads, adaptors etc. If you have any doubt as to what is required simply give us a call and we will do our best to help. 5. Voice over IP The KX-TES 824 wasn't specifically designed for VoIP lines but we've found that you can use a VoIP telephone adaptor (ATA) to fit between your router and your standard KX-TES824 line output. 6. Programming The Getting Started Guide gives clear instructions as to basic programming via a KX-T7730 systemphone. To enter the program mode with a KX-T7730 simply press the programme button followed by * # and your password. However, one of the interesting aspects of this system is the ability to use a PC to configure the system. Windows based software is supplied with the system. You simply load the software and connect to your PC via a USB port. The USB lead is not supplied with the system. Programming Tips To record your auto attendant message:Press the program key (using a KX-T7730 or 7735 system-phone), press store key, go off hook, press 9, press 1 (to record) press 1 to 8 (for auto-attendant message number 1 to 8) , record the message, press store key, message is played back, press program key, go on hook. (ref page 130 of the User Manual). Idle Extension Hunting:-

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24.11.2011 11:35

KX-TES824 installation notes

http://www.tmilimited.co.uk/kx-tes824_installation_notes.htm

Setting up your extension groups is easy and well documented. Once set up, the incoming call will 'hunt' for an idle extension within the group. We've had a few cases where customers have said group hunting works fine with internal calls but external calls fail to hunt within the group. To get external calls to hunt correctly the 'line' must be configured to direct the call to 'one' extension that is within the group. This is called DIL (Direct in Line) mode. To accomplish this you use your Maintenance Console software...click on CO...settings, and you will see that the first column is titled 'mode'. Click on the word 'normal' and change to 'DIL'. Assign any extension number that is within the hunt group. Presto...the incoming call will now hunt for an idle extension within the group. External Call Diversion / Forwarding:Traditional analogue lines cannot reliably support trunk to trunk call forwarding. If it is necessary to divert calls to an external number, such as a mobile or home number, we suggest using the 'BT Divert Calling Feature'. When you order your lines ask for 'Business Divert Lines'...the last we heard BT did not charge extra when these lines were ordered. However, if you already have lines they may charge 1.75 per month, per line. If you have this feature, you can select the line and then key in a code to divert calls...i.e. *21*(number to divert to)#. To turn off the diversion you simply access the line and key #21# . Be sure to check with your service provider ( BT etc.) for current availability and prices. Built-in Voice message Card (BV) To initialise the BV Card (Built-In Voice Message Card) use the programming software (Maintenance Console) and click on the Utility menu at the very top of the screen. A confirmation message will be displayed...click yes...a completion message will be displayed...click OK .... Note: In the maintenance software, and documentation, the integrated 2-channel voice message card is referred to as the BV card. The system is also capable of integrating with external voice-mail systems. When using the Maintenance Console software you can click on 'system' and then 'main' and you will see a box entitled voice-mail integration. If you are using the optional Panasonic Built-in Voice Message card, you should leave this voice-mail setting to the default...i.e. disabled. Settings for the BV card can also be found in the Maintenance Console by clicking on the 'BV' box in the left margin. Incidentally...a lot of information can be found by making good use of the help facility found on the top of each page in the maintenance console (software). 1. System Construction The Panasonic KX-TES 824 system has an initial capacity for 8 extensions and 3 exchange lines. It is capable of supporting Panasonic analogue proprietary phones (Panasonic KX-T7750, 7720, 7730) and / or single line devices such as ordinary phones, fax and data modems. With the addition of option cards, the system can expand up to 8 exchange lines and 24 extensions. 2. Wiring the extensions sockets to line jack units (telephone wall sockets). The initial system is supplied with eight plug-ended extension cords that plug directly into eight sockets (numbered 01 to 08) located on top of the system. The loose end of the cord (no plug) must be terminated to telephone sockets. Expansion cards are equipped with similar sockets and are supplied with the necessary cords. The wiring colour code is as follows: Black to pin 3 on socket Red to pin 5 on socket Green to 2 on socket Yellow to 4 on socket Note: Pins 2 and 5 are the Voice pair Pins 3 and 4 are the Data pair A Panasonic 7730 ( or the earlier 7735) can be used to configure the system if be connected to the first

3 of 5

24.11.2011 11:35

KX-TES824 installation notes

http://www.tmilimited.co.uk/kx-tes824_installation_notes.htm

extension jack (marked jack 01). All proprietary phones (Panasonic7750, 7720, 7730, 7735, 7050, 7020, 7130) must be connected via a secondary wall socket (2/3A). All four wires (as shown above) must be connected. Ordinary phones can be connected to extension jacks 02 to 08. For ordinary phones only connect two wires to the telephone sockets, red to pin 5, and green to pin 2. These must be connected to a master line jack unit (2/2A). DO NOT connect wires to pins 3 and 4. You can identify a master socket because you'll see a fairly large capacitor (usually yellow) wired onto the circuit. Note: Wiring from the control unit to the wall sockets is normally via an MDF (distribution box). We supply sockets, cable, distribution box, external bells etc., that can be found by visiting our installation material section.

Paralleled connection
An ordinary extension (phone, answering machine etc) can be connected in parallel to a proprietary phone. When an incoming call is received both phones will ring and either can answer the call. To add an ordinary extension, in parallel to the Proprietary phone, you simply run a lead from pins 2 and 5 of the secondary socket to pins 2 and 5 of the master socket where the ordinary extension will be connected. 3. Wiring to the exchange lines In addition to the eight extension cords already mentioned, the system is supplied with three plug-ended extension cords that plug directly into three sockets (numbered CO1 to CO3) located on the top of the system. The loose end of the cord (no plug) must be terminated to the exchange lines. If your exchange lines are terminated on a wall socket, you will wire the two wires to pins 2 and 5. ** Paragraph 4 is only applicable if you use structured cabling. 4. Structured cabling, ( i.e. CAT-5 )...click on diagram One or more rows of the patch panel are normally dedicated to telephone extensions outlets. This section of the patch panel will therefore need to be wired back to the KX-TA624 Control Unit. When the outlet is for use with a standard telephone you will need to wire the voice pair (green and red wire) from the KX-TA 624 control unit to pins 4&5 - (normally blue/white & white/blue) on back of the patch panel. When a Panasonic system-phone is to be connected to the telephone outlet you will also have to connect the the data pair (black and yellow wires) to pins1&2 (normally orange/white & white/orange). If there is any doubt as to which connection to use, it would be best to connect only one extension between the control unit and the patch panel and test it before proceeding. Patch leads will be used at the patch panel to connect (patch) the extension outlet to the appropriate outlet that leads to the correct RJ-45 socket. A "secondary" adapter will be needed at each RJ 45 socket where a system-phone will be connected and a master adapter will be required at each socket where a standard analogue telephone is to be used. So...when ordering remember to include patch leads and adapters. We supply patch panels, patch leads, adaptors etc. If you have any doubt as to what is required simply give us a call and we will do our best to help. 5. Voice over IP The KX-TES 824 wasn't specifically designed for VoIP lines but we've found that you can use a VoIP telephone adaptor (ATA) to fit between your router and your standard KX-TES824 line output. 6. Programming The Getting Started Guide gives clear instructions as to basic programming via a KX-T7730 systemphone. To enter the program mode with a KX-T7730 simply press the programme button followed by * # and your password. However, one of the interesting aspects of this system is the ability to use a PC to configure the system. Windows based software is supplied with the system. You simply load the software and connect to your PC via a USB port. The USB lead is not supplied with the system. Programming Tips

4 of 5

24.11.2011 11:35

KX-TES824 installation notes

http://www.tmilimited.co.uk/kx-tes824_installation_notes.htm

To record your auto attendant message:Press the program key (using a KX-T7730 or 7735 system-phone), press store key, go off hook, press 9, press 1 (to record) press 1 to 8 (for auto-attendant message number 1 to 8) , record the message, press store key, message is played back, press program key, go on hook. (ref page 130 of the User Manual). Idle Extension Hunting:Setting up your extension groups is easy and well documented. Once set up, the incoming call will 'hunt' for an idle extension within the group. We've had a few cases where customers have said group hunting works fine with internal calls but external calls fail to hunt within the group. To get external calls to hunt correctly the 'line' must be configured to direct the call to 'one' extension that is within the group. This is called DIL (Direct in Line) mode. To accomplish this you use your Maintenance Console software...click on CO...settings, and you will see that the first column is titled 'mode'. Click on the word 'normal' and change to 'DIL'. Assign any extension number that is within the hunt group. Presto...the incoming call will now hunt for an idle extension within the group. External Call Diversion / Forwarding:Traditional analogue lines cannot reliably support trunk to trunk call forwarding. If it is necessary to divert calls to an external number, such as a mobile or home number, we suggest using the 'BT Divert Calling Feature'. When you order your lines ask for 'Business Divert Lines'...the last we heard BT did not charge extra when these lines were ordered. However, if you already have lines they may charge 1.75 per month, per line. If you have this feature, you can select the line and then key in a code to divert calls...i.e. *21*(number to divert to)#. To turn off the diversion you simply access the line and key #21# . Be sure to check with your service provider ( BT etc.) for current availability and prices. Built-in Voice message Card (BV) To initialise the BV Card (Built-In Voice Message Card) use the programming software (Maintenance Console) and click on the Utility menu at the very top of the screen. A confirmation message will be displayed...click yes...a completion message will be displayed...click OK .... Note: In the maintenance software, and documentation, the integrated 2-channel voice message card is referred to as the BV card. The system is also capable of integrating with external voice-mail systems. When using the Maintenance Console software you can click on 'system' and then 'main' and you will see a box entitled voice-mail integration. If you are using the optional Panasonic Built-in Voice Message card, you should leave this voice-mail setting to the default...i.e. disabled. Settings for the BV card can also be found in the Maintenance Console by clicking on the 'BV' box in the left margin. Incidentally...a lot of information can be found by making good use of the help facility found on the top of each page in the maintenance console (software). >> Product Details and Prices <<

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T.M.I. Limited - We deliver next day throughout the U.K. 66 Kilmardinny Crescent, Bearsden, Glasgow G61 3NW Tel: 0141 416 2431, Email ron@tmilimited.co.uk Vat Number GB 652 3711 51 Company Registration Number SC 136251 Terms and Conditions

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