OUMH2203 SEP05/F/KDP-SI

PART A INSTRUCTIONS: There are TEN (10) questions in Part A. Answer ALL questions.

QUESTION 1 What does a successful business letter convey? [4 marks]

QUESTION 2 What does a layout of a business letter show? [4 marks]

QUESTION 3 What do you think are the characteristics of a good business letter? [4 marks] QUESTION 4 What does a good news letter tell us? [4 marks]

QUESTION 5 What does a bad news letter contain? [4 marks]

QUESTION 6 State TWO (2) advantages of a memorandum. [4 marks]

QUESTION 7 What does netiquette refer to? [4 marks]

QUESTION 8 What is the purpose of writing a cover letter for a resume? [4 marks]

OUMH2203 SEP05/F/KDP-SI

QUESTION 9 Briefly describe what is a pie chart? What is its weakness? [4 marks]

QUESTION 10 What are some of the things that you do when you repond to an advertisement? [4 marks] [Total: 40 marks]

OUMH2203 SEP05/F/KDP-SI

PART B INSTRUCTIONS: There are FIVE (5) questions in Part B. Answer THREE (3) questions only.

QUESTION 1 There are many differences between a memo and a letter. They follow certain rules or conventions

(a) (b) (c)

State FOUR (4) important parts of heading in a memorandum. List down FIVE (5) types of routing memos. E-mails generally take the format of a standard memo. State the acceptable minimum part for an e-mail. [20 marks]

QUESTION 2 Planning and writing reports are two important skills to acquire in course of performing our duties. These reports can serve various purposes.

(a) (b) (c)

What do reports contain? What are short reports for? What are the steps to be taken when writing a long report? [20 marks]

QUESTION 3 Graphic aids are commonly used in business communication. They are important and a means to display clear messages.

(a) (b) (c)

What does a bar graph convey? How does this differ to a line graph? Define a Gantt? Who is the pioneer of this chart? [20 marks]

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QUESTION 4 When you apply for a job, your prospective employer wants to know more about you, your qualifications and your work experience. If you are to fill up a job application form:

(a) (b) (c)

What would your inventory be? What are the information that shouldnt be included in the summary? What are the things that you need to know about the advertisement? [20 marks]

QUESTION 5 Meetings are held to enable people to exchange information, discuss ideas and make decisions.

(a)

In your opinion what are the traits that we should have to handle an effective meeting?

(b) (c)

Why do people find it hard to express opinions in a meeting? Provide some ways you can make suggestions or requests for suggestions in a meeting. List out FIVE (5) requests for suggestions. [20 marks]

THE QUESTION PAPER ENDS HERE