Th.

researc.
registe.
fo.
thi.
journa.
i.
availabl.
a.

Th.
curren.
issu.
an.
ful.
tex.
archiv.
o.
thi.
journa.
i.
availabl.
a.

http://www.mcbup.com/research_registers/tdev.as.

http://www.emerald-library.co.

Journa.
o.
Managemen.
Developmen.
19,1.

Journa.
o.
Managemen.
Development.
Vol.
1.
No.
10.
2000.
pp.
812-835.
.
MC.
Universit.
Press.
0262-171.
Explorin.
th.
relationshi.
betwee.
th.
us.
o.
evaluatio.
i.
busines.
proces.
re-engineerin.
an.
organisationa.
learnin.
an.
innovatio.

Mari.
Vakol.

Informatio.
System.
Institute.
Universit.
o.
Salford.
Salford.
U.

Keyword.
BPR.
Evaluation.
Organizationa.
learning.
Organizationa.
change.
Innovatio.

Abstrac.
Explore.
th.
rol.
o.
evaluatio.
i.
.
busines.
proces.
re-engineerin.
initiativ.
an.
it.
relationshi.
wit.
organisationa.
learnin.
an.
innovation.
Th.
pape.
present.
th.
evaluatio.
o.
th.
implementatio.
o.
.
busines.
proces.
re-engineerin.
projec.
i.
thre.
cas.
studies.
Th.
implementatio.
o.
th.
BP.
projec.
wa.
base.
o.
a.
eight-stag.
BP.
methodology.
Th.
participatin.
companie.
wer.
aske.
t.
evaluat.
th.
implementation.
describ.
th.
decision.
mad.
i.
orde.
t.
adap.
t.
th.
chang.
proces.
an.
analys.
th.
potentia.
benefit.
tha.
the.
expec.
i.
term.
o.
busines.
performanc.
improvement.
organisationa.
effectivenes.
an.
use.
acceptability.
Discusse.
th.
evaluatio.
result.
o.
th.
implementatio.
o.
busines.
proces.
re-engineerin.
mode.
i.
thre.
cas.
studie.
i.
orde.
t.
identif.
link.
wit.
organisationa.
learnin.
an.
innovation.

Introductio.

Th.
valu.
o.
th.
evaluatio.
an.
disseminatio.
o.
``lesson.
learnt'.
i.
crucia.
i.
ever.
busines.
secto.
(Boy.
an.
Robson.
1996).
Also.
th.
evaluatio.
o.
``lesson.
learnt'.
i.
importan.
throughou.
th.
chang.
proces.
becaus.
i.
ca.
impac.
o.
th.
decisio.
makin.
i.
al.
th.
stage.
o.
th.
chang.
an.
mor.
specificall.
i.
.
busines.
proces.
re-engineerin.
initiative.
However.
th.
rol.
o.
evaluatio.
i.
th.
implementatio.
o.
.
busines.
proces.
re-engineerin.
initiativ.
ha.
bee.
neglecte.
i.
th.
literatur.
(Vakola.
1999).

Ear.
(1994.
suggeste.
i.
th.
direction.
fo.
futur.
researc.
that.

...bot.
academic.
an.
practitioner.
ar.
likel.
t.
b.
intereste.
i.
mor.
evaluativ.
research.
I.
woul.
b.
interestin.
t.
examin.
whethe.
an.
particula.
BP.
strateg.
outperform.
others.
Test.
t.
succes.
ar.
notoriousl.
difficul.
i.
th.
plannin.
arena.
.
variet.
o.
quantitativ.
an.
qualitativ.
assessment.
woul.
b.
require.
o.
bot.
th.
proces.
an.
outcome.
o.
th.
strategies.

Thi.
pape.
trie.
t.
identif.
th.
impac.
o.
evaluatio.
o.
implementatio.
o.
busines.
proces.
re-engineerin.
o.
th.
chang.
proces.
withi.
thre.
constructio.
companies.

Man.
studie.
hav.
identifie.
variou.
problem.
i.
differen.
busines.
area.
suc.
a.
under-capitalisation.
fragmente.
organisationa.
structure.
poo.
communications.
etc.
Accordin.
t.
Boy.
an.
Robso.
(1996).
man.
o.
thes.
problem.
aris.
becaus.
o.
it.
barrier.
t.
organisationa.
learning.
The.
hav.
acknowledge.
th.
nee.
fo.
creatin.
.
traditio.
o.
``learnin.
companies'.
an.
mor.
specificall.
fo.
th.
constructio.
industry.
``a.
organisation'.
onl.
sustainabl.
competitiv.
advantag.
lie.
i.
it.
abilit.
t.
lear.
faste.
tha.
it.
competitor.
...
t.
produc.
worl.
clas.
construction''.

Organisationa.
learnin.
mean.
change.
i.
wha.
th.
organisatio.
know.
an.
ho.
i.
act.
(Fors.
e.
al..
1994).
Busines.
proces.
re-engineerin.
(BPR.
i.
closel.
linke.
wit.
th.
notio.
o.
organisationa.
learning.
I.
aim.
a.
a.
ongoin.
improvemen.
tha.
wil.
enhanc.
th.
overal.
organisationa.
effectiveness.
Also.
BP.
i.
linke.
wit.
evaluatio.
whic.
i.
synonymou.
wit.
feedback.
Feedbac.
i.
th.
lin.
betwee.
organisationa.
performanc.
an.
chang.
i.
th.
knowledg.
structures.
.
numbe.
o.
author.
hav.
recognise.
th.
importanc.
o.
th.
relationshi.
betwee.
th.
capacit.
fo.
chang.
an.
improvemen.
an.
th.
organisationa.
learnin.
an.
innovatio.
(Argyri.
an.
Schon.
1996).
Withi.
thi.
context.
organisationa.
learnin.
ma.
lea.
t.
innovatio.
whic.
i.
crucia.
fo.
ever.
busines.
sector.
Therefore.
thi.
pape.
trie.
t.
defin.
th.
rol.
o.
evaluatio.
o.
implementatio.
o.
.
busines.
proces.
re-engineerin.
initiativ.
i.
organisationa.
learnin.
an.
innovation.

Th.
rol.
an.
importanc.
o.
evaluatio.
i.
busines.
proces.
re-engineerin.

Whil.
BP.
ha.
becom.
a.
often-suggeste.
solutio.
fo.
achievin.
sustainabl.
busines.
competitiveness.
no.
al.
attempt.
hav.
prove.
t.
b.
successful.
Som.
empirica.
studie.
sho.
that.
althoug.
BP.
ha.
le.
t.
dramati.
improvement.
i.
time.
cost.
an.
quality.
th.
overal.
result.
fo.
.
busines.
uni.
o.
a.
entir.
compan.
i.
term.
o.
profi.
ar.
ver.
ofte.
disappointin.
(Hal.
e.
al..
1993).
Hamme.
an.
Champ.
(1993.
i.
Re-engineerin.
th.
Corporatio.
mentio.
tha.
7.
pe.
cen.
o.
BP.
initiative.
hav.
failed.
The.
clai.
that.

...
man.
companie.
tha.
begi.
re-engineerin.
don'.
succee.
wit.
it.
The.
en.
thei.
effort.
precisel.
wher.
the.
began.
makin.
n.
significan.
changes.
achievin.
n.
step-chang.
performanc.
improvement.
an.
fuellin.
employe.
cynicis.
wit.
ye.
anothe.
ineffectiv.
busines.
improvemen.
program.

Dohert.
an.
Mistr.
(1996.
confir.
tha.
7.
pe.
cen.
o.
BP.
project.
fail.
indicatin.
th.
mai.
reason.
fo.
failur.
a.
th.
lac.
o.
sustaine.
managemen.
commitmen.
an.
leadership.
unrealisti.
scop.
an.
expectation.
an.
resistanc.
t.
change.
Th.
curren.
pape.
suggest.
tha.
evaluatio.
ca.
b.
use.
a.
.
chang.
managemen.
too.
withi.
.
BP.
contex.
i.
orde.
t.
suppor.
an.
facilitat.
th.
change.

Evaluatio.
ha.
emerge.
ove.
th.
pas.
fe.
year.
a.
.
valuabl.
managemen.
tool.
I.
i.
base.
o.
th.
systemati.
collectio.
o.
informatio.
abou.
busines.
processes.
projects.
initiatives.
products.
an.
personne.
an.
program.
(Quin.
Patton.
1990).
UNICE.
(1991.
define.
evaluatio.
a.
``.
proces.
whic.
attempt.
t.
determine.
a.
systematicall.
an.
objectivel.
a.
possible.
th.
relevance.
effectiveness.
efficiency.
sustainabilit.
an.
impac.
o.
activitie.
i.
th.
ligh.
o.
specifi.
objectives''.
Evaluatio.
i.
undertake.
t.
infor.
decisions.
clarif.
BP.
an.
organisationa.
learnin.
Journa.
o.
Managemen.
Developmen.
19,1.

options.
reduc.
uncertainties.
an.
provid.
informatio.
abou.
programmes.
policies.
processe.
withi.
contextua.
boundarie.
o.
time.
place.
value.
an.
politic.
(Quin.
Patton.
1990).
Thi.
informatio.
ca.
b.
use.
b.
manager.
an.
decisio.
maker.
to.

reduc.
uncertainties.

improv.
effectiveness.

identif.
reason.
fo.
succes.
o.
failure.
Evaluatio.
give.
.
reliable.
independen.
assessmen.
o.
th.
result.
o.
continuin.
activitie.
an.
informatio.
o.
whic.
decision.
ca.
b.
based.
Manager.
nee.
t.
understan.
th.
effect.
o.
thei.
activitie.
t.
loo.
fo.
alternativ.
approache.
an.
tes.
thei.
results.
Evaluatio.
ca.
provid.
objectiv.
information.
suppl.
credibl.
answers.
an.
identif.
th.
reason.
fo.
succes.
o.
failur.
(Caulley.
1993).
Scrive.
(1967.
ha.
introduce.
tw.
differen.
type.
o.
evaluation.
H.
call.
th.
firs.
on.
``formativ.
evaluation'.
whic.
i.
base.
o.
th.
collectio.
o.
informatio.
tha.
ca.
b.
use.
primaril.
fo.
programm.
developmen.
an.
improvement.
an.
th.
secon.
on.
``summativ.
evaluation'.
whos.
primar.
purpos.
i.
t.
mak.
a.
overal.
judgemen.
abou.
th.
effectivenes.
o.
.
give.
programme.
Accordin.
t.
Sherwood-Smit.
(1994).
formativ.
evaluatio.
i.
BP.
aim.
a.
impactin.
i.
a.
incrementa.
wa.
o.
decisio.
makin.
throughou.
th.
re-engineerin.
process.
wherea.
summativ.
evaluatio.
i.
use.
i.
orde.
t.
validat.
o.
rejec.
th.
fina.
outcomes.

Academic.
an.
practitioner.
hav.
realise.
th.
nee.
fo.
th.
evaluatio.
functio.
withi.
th.
organisation.
an.
ver.
recentl.
hav.
bee.
focusin.
o.
th.
us.
o.
evaluatio.
a.
.
strategi.
too.
fo.
knowledg.
an.
informatio.
acquisitio.
an.
constructio.
wit.
th.
ai.
o.
facilitatin.
decisio.
makin.
an.
organisationa.
learnin.
(Segone.
1998).
Evaluatio.
a.
.
managemen.
too.
i.
.
critica.
succes.
facto.
i.
busines.
proces.
re-engineering.
an.
ther.
i.
.
nee.
fo.
evaluatio.
i.
ever.
stag.
o.
th.
re-engineerin.
process.
Ther.
ar.
severa.
reason.
tha.
justif.
th.
necessit.
fo.
evaluatio.
i.
organisation.
an.
especiall.
i.
chang.
initiatives.
First.
evaluatio.
aim.
a.
proble.
solvin.
an.
decisio.
makin.
(Scriven.
1980).
Accordin.
t.
Whole.
e.
al.
(1994).
evaluatio.
i.
define.
a.
.
problem-solvin.
proces.
o.
a.
.
proces.
tha.
provide.
informatio.
fo.
decisio.
making.
Sherwood-Smit.
(1994.
argue.
tha.
evaluatio.
support.
informe.
decisio.
makin.
whic.
i.
necessar.
i.
ever.
stag.
o.
th.
busines.
proces.
re-engineerin.
initiative.
Also.
b.
gatherin.
informatio.
an.
generatin.
knowledge.
thos.
involve.
i.
o.
affecte.
b.
th.
BP.
proces.
hav.
th.
opportunit.
t.
understan.
al.
th.
issue.
involve.
i.
th.
proces.
and.
therefore.
t.
communicat.
mor.
effectively.

Second.
anothe.
scop.
o.
evaluatio.
i.
knowledg.
constructio.
an.
capacit.
buildin.
(Segone.
1998).
Evaluatio.
facilitate.
th.
proces.
o.
knowledg.
transfe.
t.
simila.
situations.
Accordin.
t.
Segon.
(1998).
lesson.
ar.
transforme.
int.
knowledg.
whe.
the.
ar.
analysed.
systematised.
disseminate.
an.
internalise.
withi.
a.
organisatio.
throug.
evaluativ.
processes.
Therefore.
evaluatio.
ca.
b.
use.
i.
busines.
proces.
re-engineerin.
effor.
a.
.
too.
i.
orde.
t.
gathe.
information.
systematis.
th.
lesson.
learne.
an.
the.
disseminat.
thi.
informatio.
i.
orde.
t.
improv.
simila.
projects.
processes.
o.
chang.
initiative.
i.
th.
future.

Resistanc.
t.
chang.
i.
.
critica.
issu.
i.
al.
chang.
initiative.
becaus.
i.
ma.
lea.
t.
.
lac.
o.
co-operatio.
an.
communicatio.
amon.
thos.
involve.
an.
affecte.
b.
th.
chang.
proces.
(Burnes.
1992).
Evaluation.
whic.
i.
base.
o.
gatherin.
information.
analysin.
i.
an.
communicatin.
i.
effectively.
facilitate.
th.
proces.
o.
behaviora.
an.
attitudina.
chang.
amon.
organisatio.
o.
projec.
members.
A.
.
result.
evaluatio.
enable.
continuou.
adaptatio.
o.
th.
organisatio.
t.
th.
interna.
an.
externa.
change.
(Segone.
1998).
Thi.
abilit.
i.
closel.
relate.
wit.
organisationa.
learnin.
tha.
promote.
organisationa.
growt.
an.
improvement.

Organisationa.
learnin.
an.
innovatio.

Thi.
sectio.
aim.
no.
a.
givin.
a.
extensiv.
literatur.
revie.
o.
organisationa.
learnin.
an.
innovatio.
bu.
a.
definin.
thes.
tw.
concept.
an.
discussin.
thei.
relationshi.
wit.
evaluatio.
an.
busines.
proces.
re-engineering.
I.
ha.
t.
b.
note.
her.
tha.
th.
analysi.
an.
discussio.
o.
th.
abov.
relationship.
i.
.
fairl.
ne.
are.
o.
enquir.
and.
a.
.
result.
ther.
i.
no.
muc.
supportin.
evidenc.
i.
th.
literatur.
(Vakola.
1999).

Organisationa.
learnin.
i.
``th.
proces.
o.
improvin.
action.
throug.
bette.
knowledg.
an.
understanding'.
(Fio.
an.
Lyles.
1985).
Learnin.
i.
organisationa.
t.
th.
exten.
that.
first.
i.
i.
don.
t.
achiev.
organisationa.
purposes.
second.
i.
i.
share.
o.
distribute.
amon.
member.
o.
th.
organisations.
an.
third.
learnin.
outcome.
ar.
embedde.
i.
th.
organisations.
systems.
structures.
an.
cultur.
(Snyde.
an.
Cummings.
1998).

Innovatio.
i.
.
produc.
o.
organisationa.
learnin.
(Cayer.
1999).
Innovatio.
ca.
b.
define.
broadl.
a.
``a.
idea.
.
produc.
o.
process.
syste.
o.
devic.
tha.
i.
perceive.
t.
b.
ne.
t.
a.
individual.
.
grou.
o.
peopl.
o.
firms.
a.
industria.
secto.
o.
.
societ.
a.
.
whole'.
(Rogers.
1995).
Innovation.
ca.
occu.
i.
thre.
broa.
domains.
product.
proces.
an.
organisational.
Fo.
th.
purpose.
o.
th.
curren.
paper.
th.
innovatio.
i.
discusse.
fro.
.
proces.
an.
organisationa.
poin.
o.
view.
Proces.
innovatio.
refer.
t.
th.
``adoptio.
o.
ne.
o.
significantl.
improve.
productio.
methods'.
(Neel.
an.
Hii.
1999).
Organisationa.
innovatio.
refer.
t.
``th.
`introductio.
o.
ne.
approache.
t.
managin.
o.
organizin.
th.
firm'.
(Neel.
an.
Hii.
1999).

I.
.
continuousl.
changin.
an.
increasingl.
turbulen.
environment.
organisation.
ar.
becomin.
mor.
intereste.
i.
ne.
way.
o.
gainin.
an.
sustainin.
.
competitiv.
advantage.
Accordin.
t.
Drucke.
(1988.
knowledg.
i.
th.
onl.
lastin.
resourc.
o.
competitiv.
advantage.
Accordin.
t.
Edmondso.
an.
Moingeo.
(1998).
organisationa.
learnin.
an.
innovatio.
ar.
considere.
``intangible'.
resource.
becaus.
the.
ar.
ver.
difficul.
t.
imitate.
Suc.
resource.
constitut.
.
kin.
o.
``capital'.
fo.
a.
organisatio.
whic.
i.
.
sourc.
o.

BP.
an.
organisationa.
learnin.
Journa.
o.
Managemen.
Developmen.
19,1.

competitiv.
advantage.
Therefore.
companie.
ar.
tryin.
t.
us.
organisationa.
learnin.
an.
innovatio.
i.
orde.
no.
onl.
t.
solv.
existin.
problem.
bu.
als.
t.
improv.
thei.
statu.
continuousl.
i.
th.
fac.
o.
changin.
conditions.

Organisationa.
learnin.
an.
innovatio.
i.
particularl.
importan.
withi.
th.
constructio.
industr.
(Boy.
an.
Robson.
1996).
Ther.
ar.
som.
recen.
report.
whic.
indicat.
th.
majo.
weaknesse.
o.
th.
sector.
suc.
a.
poo.
performanc.
an.
under-capitalisatio.
(Egan.
1998.
Latham.
1994).
highlightin.
th.
nee.
fo.
chang.
an.
improvement.
Moreover.
Groa.
(1994.
argue.
tha.
th.
nee.
fo.
learnin.
become.
eve.
mor.
importan.
withi.
th.
constructio.
secto.
becaus.
th.
us.
o.
``lesson.
learnt'.
comin.
fro.
project.
affect.
th.
qualit.
o.
th.
fina.
product.
Furthermore.
th.
unde.
achievin.
statu.
o.
th.
industr.
indicate.
a.
urgen.
nee.
fo.
improvin.
existin.
processe.
an.
workin.
practice.
b.
introducin.
ne.
way.
o.
increasin.
th.
efficienc.
o.
existin.
processe.
an.
b.
introducin.
ne.
way.
o.
managin.
th.
organisation.

Accordin.
t.
Snyde.
an.
Cumming.
(1998).
organisations.
abilitie.
t.
chang.
an.
continuousl.
re-desig.
busines.
processe.
ar.
necessar.
fo.
survival.
Thi.
capacit.
o.
chang.
an.
re-engineerin.
i.
associate.
wit.
organisationa.
learning.
Organisation.
hav.
t.
b.
abl.
t.
lear.
fro.
pas.
experiences.
effectivel.
us.
``lesson.
learnt''.
correc.
error.
an.
disseminat.
thi.
knowledg.
withi.
th.
organisatio.
i.
the.
ar.
t.
chang.
an.
adap.
themselve.
t.
th.
continuousl.
changin.
market.

Withi.
thi.
context.
evaluatio.
o.
th.
chang.
an.
re-engineerin.
proces.
i.
crucial.
Accordin.
t.
Fors.
e.
al.
(1994).
evaluatio.
i.
b.
definitio.
connecte.
wit.
chang.
an.
learnin.
throug.
feedback.
Th.
Canadia.
Evaluatio.
Societ.
(1989.
ha.
suggeste.
tha.
evaluatio.
ca.
hav.
man.
purpose.
suc.
a.
informatio.
gathering.
monitoring.
polic.
makin.
etc.
I.
.
busines.
proces.
re.
engineerin.
context.
evaluatio.
ca.
b.
use.
t.
diagnos.
weaknesses.
se.
priorities.
an.
facilitat.
communicatio.
an.
decisio.
making.

Unfortunatel.
ther.
i.
inadequat.
evidenc.
i.
th.
literatur.
regardin.
th.
relationshi.
betwee.
evaluatio.
o.
BP.
implementatio.
an.
organisationa.
learnin.
an.
innovation.
Th.
followin.
sectio.
present.
.
summar.
o.
evaluatio.
result.
o.
th.
BP.
implementatio.
strategie.
o.
th.
thre.
cas.
studie.
withi.
th.
CONDO.
project.
Thi.
exercis.
aime.
a.
evaluatin.
th.
CONDO.
BP.
projec.
implementatio.
throug.
th.
CONDO.
BP.
methodology.
Usin.
thes.
result.
th.
autho.
wil.
explor.
th.
relationshi.
betwee.
th.
evaluatio.
o.
BP.
implementatio.
strategie.
an.
organisationa.
learnin.
an.
innovation.

Evaluatio.
withi.
CONDOR.
thre.
cas.
studie.

Descriptio.
o.
th.
CONDO.
projec.

I.
th.
desig.
an.
constructio.
proces.
divers.
an.
comple.
informatio.
flow.
betwee.
actors.
Thi.
informatio.
i.
mainl.
conveye.
usin.
documents.
Despit.
th.
interes.
an.
th.
effor.
pu.
b.
man.
leadin.
companie.
int.
informatio.
an.
documen.
management.
th.
disciplin.
i.
stil.
i.
it.
infancy.
Man.
researcher.
hav.
showe.
th.
limitation.
o.
curren.
approache.
t.
managin.
th.
informatio.
relatin.
t.
.
projec.
(Commissio.
o.
th.
Europea.
Communities.
1997).
I.
orde.
t.
pionee.
.
solution.
.
consortiu.
drive.
b.
constructio.
end.
user.
(Constructio.
companie.
fro.
UK.
Franc.
an.
Sweden.
wa.
se.
up.
Th.
consortiu.
collaborate.
withi.
th.
fram.
o.
th.
Europea.
(ESPRI.
2.
105.
CONDO.
project.
Thi.
partnershi.
aim.
a.
definin.
th.
workin.
practices.
processes.
techniques.
tool.
an.
technica.
infrastructur.
t.
allo.
th.
constructio.
industr.
t.
progres.
fro.
it.
curren.
positio.
toward.
.
larg.
scale.
compute.
integrate.
industry.
Furthermore.
th.
projec.
aim.
a.
bridgin.
th.
ga.
betwee.
curren.
informatio.
system.
an.
futur.
ones.
an.
provide.
.
migratio.
pat.
fro.
document-base.
t.
model-base.
approache.
t.
informatio.
representatio.
an.
structurin.
(Rezgui.
1998).

Evaluatio.
withi.
CONDO.

Althoug.
evaluatio.
ca.
facilitat.
th.
chang.
process.
an.
i.
.
majo.
asse.
i.
th.
BP.
effort.
ther.
ar.
man.
reason.
tha.
ca.
potentiall.
obstruc.
thi.
process.
Quin.
Patto.
(1990.
identifie.
som.
o.
th.
mos.
importan.
reasons.

Fea.
o.
bein.
blamed.
fea.
tha.
th.
evaluatio.
wil.
b.
use.
punitively.

Fea.
o.
bein.
shamed.
fea.
tha.
th.
weaknesse.
wil.
b.
highlighte.
an.
failure.
mad.
visible.

Fea.
o.
uncertainty.
no.
bein.
sur.
wha.
wil.
b.
foun.
out.
ho.
result.
wil.
b.
used.

Fea.
o.
politics.
scepticis.
abou.
politica.
consideration.
tha.
ca.
affec.
al.
th.
othe.
issues.

Fea.
tha.
th.
evaluatio.
wil.
b.
unfair.
inappropriat.
criteria.
an.
wron.
objectives.

Th.
CONDO.
projec.
ha.
incorporate.
i.
it.
methodolog.
a.
elemen.
o.
evaluatio.
i.
a.
attemp.
t.
facilitat.
th.
chang.
proces.
an.
th.
deploymen.
o.
th.
propose.
solution.
withi.
th.
end-users.
organisations.
Evaluatio.
i.
viewe.
no.
a.
.
discret.
poin.
i.
th.
lif.
o.
th.
project/organisatio.
bu.
a.
a.
ongoin.
an.
contributin.
facto.
t.
th.
extremel.
complicate.
proces.
o.
organisationa.
chang.
throug.
th.
settin.
o.
ne.
priorities.
objective.
an.
strategie.
afte.
reconsiderin.
th.
existin.
ones.
Th.
CONDO.
end-user.
hav.
bee.
familiarise.
wit.
th.
concep.
o.
evaluation.
an.
it.
potentia.
benefits.
fro.
th.
inceptio.
o.
th.
project.
The.
agree.
t.
appl.
th.
propose.
BP.
methodolog.
i.
.
rea.
lif.
scenario.
evaluat.
th.
BP.
implementatio.
whic.
i.
base.
o.
th.
CONDO.
BP.
methodology.
an.
the.
documen.
ever.
singl.
aspec.
o.
thei.
findings.
Th.
mode.
i.
adapte.
t.
CONDO.
requirement.
an.
show.
BP.
a.
.
cycl.
o.
successiv.
step.
an.
a.
a.
ongoin.
process.
CONDO.
BP.
methodolog.
consist.
o.
th.
eigh.
stage.
describe.
i.
Figur.
.
(Vakol.
e.
al..
1998).

Th.
thre.
participatin.
companie.
wen.
throug.
an.
evaluate.
th.
re-engineerin.
proces.
base.
o.
th.
eigh.
stage.
o.
th.
CONDO.
BP.
methodology.
Th.
representative.
o.
th.
thre.
companie.
t.
th.
CONDO.

BP.
an.
organisationa.
learnin.
Journa.
o.
Managemen.
Developmen.
19,1.

Figur.
1.

CONDO.
mode.
fo.
busines.
proces.
re-engineerin.

projec.
hav.
describe.
thi.
proces.
i.
detaile.
report.
o.
ever.
BP.
phas.
usin.
th.
sam.
evaluatio.
criteri.
fo.
ever.
stage.
Th.
autho.
formulate.
thes.
criteri.
base.
o.
th.
evaluatio.
standard.
describe.
b.
Th.
Join.
Committe.
o.
Standard.
fo.
Evaluatio.
(1994.
an.
othe.
evaluatio.
criteri.
use.
i.
simila.
project.
(Betts.
1998).
Thes.
criteri.
ar.
a.
follows.

Busines.
performanc.
improvement.
Th.
thre.
cas.
studie.
wer.
aske.
t.
evaluat.
th.
suggeste.
BP.
methodolog.
i.
term.
o.
decision.
take.
durin.
th.
proces.
(proble.
solving.
an.
o.
potentia.
busines.
benefit.
arisin.
fro.
th.
implementatio.
o.
th.
model'.
eigh.
stage.
(improvement).

Organizationa.
effectiveness.
Th.
representative.
o.
eac.
participatin.
compan.
t.
th.
CONDO.
projec.
wer.
aske.
t.
examin.
an.
repor.
ho.
thei.
organisatio.
respond.
t.
th.
suggeste.
mode.
an.
wha.
ar.
th.
require.
organisationa.
change.
tha.
thei.
companie.
shoul.
follo.
i.
orde.
t.
adap.
themselve.
int.
th.
ne.
syste.
suggeste.
b.
CONDOR.

Use.
acceptability.
Apar.
fro.
th.
organisationa.
effectivenes.
th.
thre.
cas.
studie.
trie.
t.
evaluat.
th.
user'.
response.
t.
th.
ne.
implementatio.
strategie.
usin.
th.
CONDO.
BP.
model.

B.
analysin.
th.
informatio.
give.
o.
wha.
happene.
durin.
th.
re-engineerin.
proces.
usin.
conten.
analysis.
.
descriptio.
o.
th.
decision.
mad.
b.
th.
thre.
companie.
an.
o.
th.
proble.
solvin.
proces.
wa.
produced.
Thes.
description.
provide.
informatio.
abou.
th.
realitie.
o.
th.
busines.
re-engineerin.
proces.
i.
th.
thre.
cas.
studies.
B.
analysin.
th.
responses.
informatio.
wa.
gathere.
o.
th.
proces.
o.
proble.
solvin.
includin.
th.
evaluatio.
o.
options.

Th.
followin.
sectio.
present.
.
summar.
o.
th.
evaluatio.
o.
th.
implementatio.
o.
th.
CONDO.
BP.
mode.
i.
thre.
constructio.
companie.
(JMBygg.
Kvaerne.
an.
DERBI).
JMByg.
i.
th.
fifth-larges.
constructio.
fir.
i.
Swede.
an.
on.
o.
th.
large.
propert.
managemen.
companie.
i.
th.
country.
Kvaerne.
i.
a.
internationa.
diversifie.
busines.
grou.
registere.
i.
Norwa.
an.
wit.
.
Londo.
base.
operationa.
headquarters.
Th.
grou.
ha.
mor.
tha.
54,00.
permanen.
employee.
worldwid.
wit.
si.
cor.
busines.
unit.
(construction.
process.
oi.
an.
gas.
shipbuildin.
an.
pul.
an.
paper).
OT.
grou.
i.
.
majo.
Frenc.
engineerin.
firm.
specialise.
i.
th.
buildin.
process.
undertakin.
.
larg.
rang.
o.
task.
fo.
industria.
buildings.
offices.
accommodation.
factories.
etc.
DERB.
Informatiqu.
(DERBI.
i.
.
subsidiar.
o.
OTH.
DERBI'.
annua.
turnove.
i.
.
.
Eur.
an.
i.
employ.
2.
people.

Accordin.
t.
th.
aim.
an.
objective.
o.
th.
CONDO.
project.
th.
thre.
participatin.
companie.
mainl.
aime.
a.
improvin.
th.
co-ordinatio.
o.
desig.
an.
constructio.
activitie.
betwee.
al.
projec.
parties.
a.
increasin.
accessibilit.
o.
projec.
informatio.
t.
al.
participant.
i.
th.
process.
a.
definin.
th.
proces.
change.
require.
i.
orde.
t.
realiz.
th.
benefit.
o.
integrate.
documen.
management.
a.
integratin.
documen.
base.
(``black-box''.
an.
mode.
base.
approache.
t.
projec.
informatio.
management.
an.
a.
identifyin.
human.
organisationa.
an.
cultura.
issue.
impactin.
o.
th.
adoptio.
o.
integrate.
documen.
managemen.
an.
proposin.
way.
o.
addressin.
these.
Al.
th.
thre.
cas.
studie.
hav.
identifie.
simila.
problem.
regardin.
documen.
productio.
an.
management.
Th.
larg.
scal.
suggeste.
chang.
regardin.
thei.
existin.
processe.
relate.
t.
documen.
productio.
an.
managemen.
wer.
th.
sam.
fo.
al.
th.
participatin.
companies.
A.
.
result.
th.
scop.
an.
th.
natur.
o.
th.
re-engineerin.
effor.
wa.
th.
sam.
fo.
th.
thre.
cas.
studie.
tryin.
t.
addres.
.
commo.
nee.
whic.
wa.
initiall.
identifie.
b.
th.
CONDO.
project.
Bu.
th.
impac.
tha.
thes.
change.
ha.
o.
th.
participatin.
companie.
varie.
dependin.
no.
onl.
o.
thei.
existin.
technologica.
infrastructure.
bu.
als.
o.
thei.
organisationa.
capabilities.

Evaluatio.
o.
JMBygg'.
implementatio.
strateg.

Stag.
1.
Develo.
busines.
visio.
an.
proces.
objective.

Th.
mai.
concer.
expresse.
b.
JMByg.
a.
thi.
stag.
wa.
t.
improv.
thei.
documen.
managemen.
practice.
i.
orde.
t.
reduc.
thei.
cost.
o.
project.
an.
rais.
thei.
productivity.
Th.
requiremen.
t.
focu.
o.
end-users.
a.
oppose.
t.
pur.
busines.
processes.
ha.
clearl.
bee.
identified.
Therefore.
JMByg.
mad.
th.
decisio.
t.
mor.
closel.
involv.
th.
end-user.
i.
th.
proces.
re-engineerin.
initiative.
an.
tak.
int.
accoun.
end-users.
suggestion.
o.
th.
deploymen.
o.
th.
ne.
system.
A.
.
result.
.
decisio.
wa.
als.
take.
t.
offe.
bette.
suppor.
t.
end-user.
throug.
improve.
an.
adapte.
trainin.
i.
orde.
t.
increas.
th.
numbe.
o.
peopl.
tha.
ca.
potentiall.
us.
th.
system.
Thi.
shoul.
tak.
plac.
prio.
t.
th.
deploymen.
o.
th.
ne.
system.
I.
addition.
commercia.
tool.
hav.
bee.
identifie.
t.
suppor.
an.
complemen.
th.
searc.
capabilitie.
propose.
b.
CONDOR.
Th.
evaluatio.
o.
th.
implementatio.
o.
th.
CONDO.
BP.
initiativ.
als.
reveale.
tha.
concentratin.
solel.
o.
JMBygg'.
interna.
busines.
processe.
woul.
no.
brin.
th.
expecte.
potentia.
benefits.
JMByg.
ha.
realise.
th.
nee.
t.
integrat.
thei.
existin.
system.
an.
knowledg.
base.
wit.
thos.
o.
thei.
collaborativ.
partners.
a.
par.
o.
.
mor.
globa.
strategy.
Finally.
JMByg.
ha.
commente.
that.
althoug.
th.
overal.
ai.
o.
.
projec.
o.
operatio.
i.
wel.

BP.
an.
organisationa.
learnin.
Journa.
o.
Managemen.
Developmen.
19,1.

explaine.
t.
th.
partie.
involved.
durin.
busines.
proces.
re-engineering.
i.
i.
essentia.
t.
brea.
th.
aim.
an.
objective.
int.
mor.
understandabl.
piece.
an.
communicat.
the.
effectively.
Thi.
i.
on.
successfu.
wa.
o.
involvin.
th.
en.
user.
i.
th.
chang.
proces.
a.
.
wa.
o.
reducin.
resistanc.
t.
change.
Stag.
2.
Understan.
existin.
processe.

JMByg.
ha.
face.
man.
challenge.
durin.
th.
pas.
fe.
year.
du.
t.
change.
i.
th.
legislatio.
i.
Swede.
an.
du.
t.
increasin.
deman.
fo.
improve.
service.
an.
product.
fro.
th.
customers.
The.
realise.
tha.
thes.
tw.
factor.
mak.
th.
competitio.
eve.
harde.
an.
i.
orde.
t.
surviv.
the.
hav.
decide.
t.
focu.
o.
quality.
marketing.
safet.
an.
projec.
plannin.
fo.
ever.
buildin.
projec.
regardles.
o.
it.
siz.
an.
potentia.
profit.
Withi.
thi.
context.
th.
rol.
o.
BP.
i.
crucial.
The.
hav.
recognise.
th.
importanc.
o.
a.
effectiv.
documen.
managemen.
syste.
becaus.
th.
amoun.
o.
informatio.
ca.
affec.
th.
spee.
o.
th.
buildin.
process.
an.
a.
.
resul.
th.
qualit.
o.
th.
fina.
product.

Toda.
ou.
documen.
handlin.
syste.
i.
onl.
use.
i.
buildin.
projects.
i.
i.
.
close.
syste.
withou.
an.
connectio.
t.
informatio.
a.
othe.
levels.
Th.
nex.
generatio.
o.
system.
mus.
b.
par.
o.
th.
company'.
tota.
informatio.
handlin.
system.
wit.
connection.
t.
ope.
technica.
platform.
lik.
th.
Intrane.
an.
Internet.
Understandin.
o.
curren.
processe.
i.
a.
importan.
facto.
i.
orde.
t.
attemp.
.
re-engineerin.
work.
However.
th.
lac.
o.
.
recognise.
proces.
descriptio.
methodolog.
wa.
.
limitatio.
t.
th.
soun.
understandin.
o.
th.
importan.
aspect.
o.
JMBygg'.
busines.
processes.
I.
fact.
i.
wa.
propose.
t.
mak.
us.
o.
IDEF.
fo.
proces.
activit.
modelling.
JMByg.
di.
no.
fee.
comfortabl.
wit.
thi.
methodology.
an.
instea.
the.
produce.
a.
overal.
flo.
char.
diagra.
tha.
describe.
thei.
entir.
projec.
processes.
fro.
th.
marke.
researc.
t.
th.
deliver.
o.
th.
finishe.
product.
JMByg.
fel.
tha.
th.
end-users.
suppor.
wa.
ver.
positive.
an.
tha.
the.
di.
provid.
valuabl.
informatio.
regardin.
no.
onl.
th.
descriptio.
o.
th.
processe.
bu.
als.
th.
tim.
frame.
th.
actor.
involved.
an.
finall.
th.
variou.
activitie.
involved.
I.
addition.
othe.
flo.
chart.
hav.
bee.
produce.
i.
orde.
t.
describ.
sub-processe.
an.
relate.
actors.
Th.
extensiv.
mappin.
o.
JMBygg'.
processe.
an.
Electroni.
Documen.
Managemen.
investigation.
ha.
brough.
forwar.
.
numbe.
o.
suggestion.
regardin.
no.
onl.
th.
busines.
proces.
re-engineerin.
initiativ.
bu.
als.
th.
overal.
organisationa.
change.
Stag.
3.
Identif.
proces.
fo.
redesig.

Th.
interestin.
aspec.
o.
thi.
stag.
i.
th.
earl.
identificatio.
o.
th.
rol.
tha.
th.
intrane.
alon.
wit.
th.
Interne.
ca.
potentiall.
pla.
i.
improvin.
th.
communicatio.
betwee.
th.
no.
co-locate.
actor.
o.
projects.
b.
givin.
the.
integrate.
acces.
t.
th.
projec.
documentation.
Accordin.
t.
JMBygg.
ther.
ar.
ver.
importan.
advantage.
regardin.
th.
us.
o.
th.
intrane.
an.
Internet.
includin.
thos.
to.
Provid.
mean.
o.
connectin.
consultant.
an.
supplier.
whil.
reducin.
thei.
communicatio.
cost.
b.
u.
t.
8.
pe.
cent.
Thes.
group.
ca.
bot.
retriev.
publi.
informatio.
from.
an.
uploa.
thei.
document.
to.
JMBygg'.
centra.
documen.
servers.

Improv.
th.
accessibilit.
t.
suppliers.
produc.
information.

Improv.
th.
proces.
o.
callin.
in/orderin.
o.
deliveries.

Provid.
th.
abilit.
t.
chec.
th.
productio.
an.
transpor.
statu.
o.
good.
o.
order.

Suppor.
an.
facilitat.
th.
electroni.
paymen.
o.
goods.

Provid.
acces.
t.
informatio.
resource.
an.
supplier.
fro.
othe.
countries.

A.
.
result.
JMBygg'.
curren.
documen.
managemen.
softwar.
ha.
bee.
extende.
an.
mad.
Interne.
compliant.
Thi.
provide.
.
``lo.
entr.
level'.
too.
an.
.
uniqu.
opportunit.
t.
JMBygg'.
partner.
t.
hav.
acces.
an.
shar.
documents.

A.
.
resul.
o.
th.
deploymen.
o.
th.
BP.
model.
JMByg.
ha.
als.
recognise.
th.
importanc.
o.
replacin.
th.
ol.
organisationa.
hierarchie.
wit.
horizonta.
multidisciplinar.
teams.
wher.
al.
member.
ar.
encourage.
t.
participat.
mor.
activel.
i.
th.
busines.
processes.
Th.
ai.
i.
t.
increas.
th.
sens.
o.
responsibilit.
an.
understandin.
throug.
th.
participatio.
an.
empowermen.
o.
th.
end-users.
Th.
latte.
mus.
lear.
ho.
t.
us.
th.
propose.
system.
an.
provid.
continuou.
feedback.
whil.
th.
I.
manager.
mus.
sprea.
ou.
th.
bes.
practice.
an.
rais.
th.
numbe.
o.
potentia.
user.
throug.
training.
I.
addition.
JMByg.
realise.
tha.
th.
company'.
agreemen.
wit.
consultant.
wa.
no.
ver.
efficient.
The.
ar.
no.
aimin.
a.
long-ter.
agreement.
wit.
thei.
consultant.
an.
partner.
a.
par.
o.
thei.
projec.
managemen.
an.
plannin.
activity.
Finally.
JMByg.
decide.
t.
emphasis.
th.
integratio.
o.
th.
company'.
resource.
an.
knowledg.
wit.
thos.
o.
thei.
partners.

Stag.
4.
Identif.
chang.
lever.

Th.
evaluatio.
o.
th.
abov.
stage.
ha.
show.
tha.
BP.
i.
no.
a.
isolate.
process.
O.
th.
contrary.
th.
chang.
proces.
involve.
huma.
an.
organisationa.
issue.
suc.
as.
i.
th.
cas.
o.
JMBygg.
th.
replacemen.
o.
organisationa.
hierarchie.
wit.
multidisciplinar.
teams.
an.
th.
nee.
fo.
th.
involvemen.
o.
end-user.
an.
proces.
owner.
throughou.
al.
th.
stage.
o.
th.
re-engineerin.
process.
Th.
end-user.
shoul.
fee.
comfortabl.
wit.
th.
ne.
system.
A.
opportunit.
shoul.
b.
give.
t.
the.
t.
lear.
an.
familiaris.
themselve.
wit.
it.
I.
ha.
als.
bee.
recognise.
tha.
th.
implementatio.
o.
.
ne.
syste.
ma.
creat.
resistanc.
t.
change.
JMBygg'.
I.
managemen.
tea.
has.
therefore.
decide.
t.
improv.
communicatio.
an.
offe.
trainin.
no.
onl.
a.
th.
beginnin.
o.
th.
chang.
process.
bu.
als.
durin.
th.
re-engineerin.
effort.
Moreover.
JMByg.
ha.
decide.
t.
promot.
tea.
workin.
a.
a.
importan.
requiremen.
fo.
successfu.
proces.
re-engineerin.
an.
organisationa.
change.

BP.
an.
organisationa.
learnin.
Journa.
o.
Managemen.
Developmen.
19,1.

JMByg.
i.
als.
tryin.
t.
integrat.
proces.
owner.
mor.
closel.
i.
th.
chang.
proces.
an.
encourag.
the.
t.
participat.
i.
decisio.
makin.
regardin.
th.
ne.
busines.
processe.
an.
th.
ne.
organisationa.
function.
tha.
surroun.
them.

Stag.
5.
Implemen.
th.
ne.
proces.

Thi.
stag.
i.
concerne.
wit.
th.
implementatio.
o.
th.
identifie.
candidat.
processe.
fo.
re-design.
Thes.
identifie.
processe.
hav.
bee.
implemente.
b.
extendin.
th.
ED.
system.
i.
use.
On.
migh.
argu.
tha.
a.
implementatio.
o.
busines.
processe.
base.
exclusivel.
o.
I.
tool.
migh.
diver.
th.
BP.
tea.
fro.
th.
essenc.
o.
th.
re-engineerin.
wor.
an.
hid.
importan.
aspect.
i.
relatio.
wit.
process.
cultur.
an.
organisationa.
behaviour.
Accordin.
t.
JMByg.
representatives.
stage.
.
(Mak.
ne.
proces.
operational.
an.
.
(Evaluat.
th.
ne.
process.
o.
th.
propose.
BP.
mode.
provid.
a.
initia.
answe.
t.
thi.
problem.

Stag.
6.
Mak.
ne.
proces.
operationa.

JMByg.
ha.
pointe.
ou.
tha.
a.
incrementa.
approac.
t.
BP.
i.
mor.
appropriat.
t.
thei.
busines.
objectives.
needs.
an.
processes.
A.
.
result.
th.
CONDO.
solution.
ar.
implemente.
an.
deploye.
followin.
.
``step-by-step'.
approach.
Th.
evaluatio.
o.
thi.
stag.
revealed.
a.
mentione.
earlier.
tha.
a.
effectiv.
implementatio.
o.
th.
re-designe.
processe.
mus.
b.
don.
i.
.
rea.
busines.
contex.
an.
environmen.
i.
sensibl.
result.
ar.
t.
b.
obtained.
Moreover.
th.
involvemen.
o.
JMBygg'.
busines.
partners.
includin.
suppliers.
i.
essential.
Instead.
scenario.
hav.
bee.
develope.
o.
rea.
project.
t.
simulat.
th.
rea.
busines.
proces.
climate.

Stag.
7.
Evaluat.
th.
ne.
proces.

JMByg.
regarde.
thi.
stag.
a.
ver.
critica.
fo.
th.
evaluatio.
o.
th.
ne.
processe.
tha.
hav.
bee.
implemente.
withi.
th.
fiel.
trials.
I.
wa.
expecte.
tha.
thi.
evaluatio.
woul.
lea.
t.
.
justificatio.
o.
JMBygg'.
objective.
regardin.
time.
efficiency.
resources.
an.
profit.
I.
addition.
JMByg.
fel.
tha.
th.
evaluatio.
o.
th.
re-designe.
processe.
woul.
serv.
a.
.
guid.
fo.
othe.
constructio.
project.
whic.
ar.
a.
th.
momen.
base.
o.
th.
previou.
system.

Stag.
8.
Ongoin.
improvemen.

Proces.
improvemen.
wa.
identifie.
a.
bein.
crucia.
an.
classifie.
a.
.
to.
priorit.
b.
JMBygg.
Th.
developmen.
o.
th.
Web-base.
ED.
syste.
Eureka!WW.
i.
crucia.
t.
th.
succes.
o.
JMBygg'.
ne.
vision.
Th.
CONDO.
projec.
ha.
impacte.
o.
th.
company'.
wa.
o.
storin.
an.
retrievin.
information.
Thi.
chang.
le.
t.
th.
improvemen.
o.
JMBygg'.
I.
infrastructure.
an.
helpe.
i.
th.
creatio.
o.
.
secur.
Interne.
environment.
Evaluatio.
o.
Kvaerner'.
implementatio.
strateg.

Stag.
1.
Develo.
visio.
an.
objective.

Th.
mai.
goa.
o.
Kv�rne.
throug.
thei.
involvemen.
i.
CONDO.
wa.
t.
creat.
a.
innovativ.
an.
forcefu.
developmen.
o.
thei.
entir.
organisation.
employees.
proprietar.
technology.
an.
busines.
processes.
Kvaerne.
representative.
hav.
acknowledge.
th.
impac.
tha.
th.
ver.
competitiv.
environmen.
o.
th.
constructio.
industr.
i.
havin.
o.
thei.
dail.
processes.
Effort.
t.
develo.
ne.
proprietar.
technolog.
hav.
bee.
intensifie.
i.
al.
cor.
areas.
Kvaerner'.
busines.
strateg.
i.
no.
drive.
b.
th.
nee.
fo.
innovation.
Th.
commitmen.
t.
innovativ.
thinkin.
i.
al.
part.
an.
withi.
al.
discipline.
o.
th.
organisatio.
i.
underline.
b.
.
centra.
awar.
programm.
fo.
cutting-edg.
idea.
an.
creativ.
initiatives.
Thi.
i.
th.
reaso.
wh.
th.
compan.
constantl.
invest.
i.
ne.
technologica.
development.
an.
participate.
i.
researc.
project.
suc.
a.
CONDOR.

Moreover.
ke.
player.
withi.
Kvaerne.
hav.
pointe.
ou.
tha.
althoug.
busines.
strateg.
an.
busines.
visio.
ar.
topic.
whic.
ar.
discusse.
i.
meeting.
a.
.
senio.
managemen.
level.
th.
practic.
ha.
show.
tha.
i.
i.
difficul.
t.
defin.
an.
analyz.
thes.
concept.
an.
eve.
mor.
difficul.
t.
establis.
.
commo.
understandin.
betwee.
th.
involve.
parties.
Consequently.
Kvaerne.
ha.
decide.
t.
arrang.
meeting.
aime.
a.
explainin.
th.
link.
betwee.
th.
BP.
an.
th.
overal.
busines.
strateg.
i.
orde.
t.
involv.
th.
en.
user.
mor.
closel.
i.
th.
chang.
process.

Stag.
2.
Understan.
existin.
processe.

Kvaerne.
use.
.
documen.
controlle.
t.
manipulate.
pas.
an.
distribut.
documentation.
Thi.
provide.
.
collectio.
o.
services.
Fo.
instance.
th.
documen.
controlle.
maintain.
som.
for.
o.
drawin.
contro.
tha.
keep.
trac.
o.
drawin.
information.
complemente.
wit.
variou.
functions.
includin.
approval.
receip.
acknowledgement.
an.
documen.
distribution.
Th.
documen.
controlle.
als.
manage.
correspondenc.
(whic.
handle.
incomin.
an.
outgoin.
mail.
an.
a.
informatio.
contro.
servic.
(whic.
handle.
informatio.
request.
fro.
th.
system).

Th.
applicatio.
o.
th.
secon.
stag.
o.
th.
CONDO.
BP.
mode.
showe.
tha.
th.
Kvaerne.
syste.
i.
no.
integrate.
wit.
th.
commonl.
use.
constructio.
applications.
Thi.
wa.
reporte.
b.
th.
end-user.
a.
bein.
.
majo.
constrain.
a.
th.
documentatio.
produce.
fro.
thes.
application.
i.
no.
visibl.
t.
th.
documen.
managemen.
system.
Thi.
stag.
als.
prove.
t.
b.
fairl.
comple.
a.
th.
Kvaerne.
processe.
wer.
no.
eas.
t.
comprehend.
I.
addition.
identifyin.
th.
limitatio.
o.
thes.
processe.
wa.
no.
a.
eas.
task.
th.
end-user.
ten.
t.
accep.
thei.
curren.
wor.
arrangement.
an.
com.
u.
wit.
a.
ho.
solution.
t.
potentia.
limitations.

Thi.
overal.
complexit.
require.
.
co-ordinate.
effor.
betwee.
th.
researche.
an.
th.
Kvaerne.
end-user.
i.
orde.
t.
clarif.
th.
function.
o.
eac.
documen.
managemen.
process.
an.
identif.
it.
potentia.
weaknesses.
Th.
analysi.
als.
reveale.
tha.
th.
employee.
workin.
fo.
th.
Kvaerne.
I.

BP.
an.
organisationa.
learnin.
Journa.
o.
Managemen.
Developmen.
19,1.

Tabl.
I.

Identificatio.
o.
Kvaerner'.
processe.
fo.
redesig.

1.
Th.
proces.
o.
managin.
an.
recordin.
pre-contrac.
wor.

2.
Th.
proces.
o.
searchin.
an.
locatin.
informatio.
an.
document.
acros.
bot.
liv.
an.
archive.
informatio.

3.
Th.
proces.
o.
trainin.
an.
produc.
informatio.
disseminatio.
4.
Th.
proces.
o.
traceabilit.
o.
documen.
issu.
an.
retrieva.

5.
Th.
proces.
o.
informatio.
an.
documen.
receip.

Source.
Rezgu.
(1998.

departmen.
di.
no.
hav.
.
sufficien.
understandin.
o.
human.
process.
an.
organisationa.
issues.
Th.
researche.
has.
therefore.
approache.
an.
collaborate.
directl.
wit.
th.
end-user.
involve.
i.
th.
documen.
managemen.
practice.
i.
orde.
t.
identif.
th.
critica.
processe.
fo.
re-design.
a.
describe.
i.
th.
nex.
section.

Stag.
3.
Identif.
processe.
fo.
redesig.

Havin.
understoo.
th.
existin.
processe.
alon.
wit.
thei.
weaknesses.
th.
researche.
alon.
wit.
representative.
fro.
Kvaerne.
hav.
identifie.
th.
processe.
fo.
redesig.
presente.
i.
Tabl.
I.

Kvaerner'.
representative.
pointe.
ou.
tha.
th.
us.
o.
.
proces.
descriptio.
methodology.
namel.
IDEF0.
gav.
the.
th.
opportunit.
t.
bette.
comprehen.
thei.
documen.
managemen.
practices.
The.
hav.
acknowledge.
tha.
th.
us.
o.
.
methodolog.
provide.
no.
onl.
mean.
o.
codifyin.
experienc.
an.
knowledg.
bu.
enable.
th.
organisatio.
t.
hav.
.
clea.
pictur.
o.
thei.
curren.
busines.
processes.
Therefore.
the.
argu.
tha.
.
methodolog.
shoul.
b.
considere.
a.
.
prerequisit.
fo.
.
successfu.
implementatio.
o.
th.
thir.
stag.
o.
th.
CONDO.
BP.
model.

Stag.
4.
Identif.
chang.
lever.

.
successfu.
implementatio.
o.
.
busines.
proces.
re-engineerin.
strateg.
mus.
b.
base.
o.
th.
effectiv.
us.
o.
informatio.
technolog.
a.
wel.
a.
th.
understandin.
o.
end-user'.
need.
an.
organisationa.
requirements.
Th.
evaluatio.
result.
identifie.
.
crucia.
nee.
fo.
effectiv.
trainin.
withi.
Kvaerner.
Th.
researche.
argue.
tha.
trainin.
wil.
giv.
th.
employee.
th.
require.
knowledg.
an.
th.
skill.
t.
accep.
an.
us.
th.
whol.
potentia.
o.
th.
enhanced.
CONDO.
compliant.
system.
Thi.
wil.
facilitat.
th.
chang.
process.
I.
fact.
.
successfu.
chang.
managemen.
strateg.
i.
crucia.
fo.
Kvaerne.
i.
orde.
t.
surviv.
an.
gro.
i.
th.
increasingl.
competitiv.
environmen.
characterisin.
th.
constructio.
secto.
withi.
an.
outsid.
th.
UK.

6.
Th.
proces.
o.
givin.
accessibilit.
t.
informatio.
whils.
maintainin.
require.
securit.

7.
Th.
proces.
o.
informatio.
an.
documen.
approva.
an.
commen.

8.
Th.
proces.
o.
dat.
entr.

9.
Th.
proces.
o.
archivin.
informatio.
an.
document.
a.
al.
levels.
company.
contracts.
documents.
etc.

10.
Th.
proces.
o.
th.
distributio.
o.
informatio.
an.
document.
acros.
partner.
involve.
withi.
.
projec.
Representative.
fro.
Kvaerne.
mentione.
th.
nee.
t.
involv.
th.
end-user.
i.
th.
desig.
an.
implementatio.
process.
The.
acknowledge.
tha.
th.
exercis.
consistin.
o.
identifyin.
th.
chang.
lever.
wa.
worth.
becaus.
som.
o.
th.
end-users.
wit.
man.
year.
experienc.
o.
th.
curren.
system.
wer.
abl.
t.
contribut.
thei.
valuabl.
knowledg.
an.
becom.
involve.
i.
th.
process.
I.
addition.
.
commo.
understandin.
wa.
establishe.
whic.
facilitate.
co-ordinatio.
an.
communicatio.
amon.
th.
involve.
parties.

Finally.
Kvaerne.
ha.
nominate.
.
committe.
o.
busines.
peopl.
t.
revie.
th.
requirement.
fo.
documen.
management.
Thi.
selec.
committe.
meet.
regularl.
t.
discus.
th.
busines.
directio.
wit.
regard.
t.
documen.
management.
Whils.
thes.
peopl.
ar.
awar.
o.
bot.
CONDO.
an.
th.
I.
developmen.
projects.
the.
fee.
tha.
mor.
benefi.
woul.
b.
gaine.
b.
makin.
abstractio.
o.
th.
I.
relate.
issues.
thu.
allowin.
th.
businesse.
t.
focu.
o.
wha.
i.
require.
rathe.
tha.
o.
wha.
I.
ca.
provide.
Thi.
decisio.
wa.
base.
o.
th.
finding.
o.
th.
curren.
stud.
tha.
reveale.
th.
existenc.
o.
conflict.
betwee.
busines.
an.
I.
employees.
Thi.
wil.
hav.
t.
b.
solve.
i.
orde.
t.
creat.
th.
``appropriate'.
climat.
tha.
wil.
suppor.
th.
chang.
process.

Stag.
5.
Implemen.
th.
ne.
proces.

Kvaerne.
ha.
acknowledge.
th.
importanc.
o.
th.
incorporatio.
o.
th.
technologica.
development.
suggeste.
b.
CONDO.
t.
th.
company'.
existin.
processe.
an.
operations.
Despit.
th.
lac.
o.
financia.
resources.
Kvaerne.
considere.
a.
som.
poin.
extendin.
thei.
proprietar.
syste.
a.
thei.
ow.
expense.
I.
wa.
felt.
however.
tha.
th.
implementatio.
proces.
migh.
becom.
ver.
complicated.
Finally.
i.
wa.
decide.
t.
dela.
th.
extensio.
o.
th.
Kvaerne.
syste.
an.
concentrat.
mor.
o.
th.
CONDO.
technica.
infrastructure.
an.
organisationa.
an.
use.
requirements.

Th.
researche.
ha.
realise.
throughou.
thi.
evaluatio.
th.
rol.
tha.
effectiv.
an.
stron.
leadershi.
ca.
pla.
i.
th.
chang.
process.
Th.
senio.
managemen.
tea.
ha.
t.
b.
committe.
i.
orde.
t.
driv.
th.
chang.
forward.
Thi.
i.
th.
precis.
reaso.
behin.
th.
failur.
o.
man.
BP.
project.
du.
t.
th.
lac.
o.
motivatio.
an.
commitmen.
o.
th.
managemen.
staf.
t.
change.

Kvaerne.
ha.
identifie.
i.
thi.
stag.
.
se.
o.
``candidate'.
processe.
fo.
re-engineering.
Thes.
ar.
currentl.
undergoin.
revie.
an.
re-design.
The.
includ.
managemen.
o.
pre-contrac.
work.
trainin.
produc.
informatio.
dissemination.
informatio.
an.
documen.
receipt.
distributio.
o.
informatio.
an.
document.
acros.
partner.
involve.
withi.
.
project.
an.
informatio.
accessibility.

Stag.
6.
Mak.
th.
ne.
proces.
operationa.

Althoug.
Kvaerne.
di.
no.
tak.
a.
activ.
par.
i.
th.
implementatio.
o.
th.
propose.
CONDO.
functionalit.
b.
extendin.
thei.
proprietar.
system.
th.
compan.
wa.
heavil.
involve.
i.
th.
fiel.
trials.
Kvaerne.
ha.
indicate.
tha.
th.
re-engineerin.
proces.
ha.
t.
b.
incrementa.
an.
base.
o.
th.
feature.
o.
th.
existin.
system.

BP.
an.
organisationa.
learnin.
Journa.
o.
Managemen.
Developmen.
19,1.

Stag.
7.
Evaluat.
th.
ne.
proces.

Kvaerne.
ha.
tried.
o.
th.
basi.
o.
th.
understandin.
o.
th.
propose.
CONDO.
functionality.
t.
asses.
th.
impac.
tha.
.
CONDO.
complian.
ED.
syste.
woul.
hav.
o.
thei.
curren.
busines.
processe.
i.
term.
o.
proces.
effectivenes.
an.
cos.
savings.
The.
hav.
als.
benefite.
fro.
th.
projec.
throug.
th.
variou.
lesson.
an.
experience.
learnt.
including.

Experienc.
i.
understandin.
th.
effor.
involve.
t.
produc.
.
plug-i.
t.
gai.
acces.
t.
th.
electroni.
service.
provide.
b.
th.
softwar.
producers.
a.
par.
o.
th.
CONDO.
project.

BP.
researc.
an.
recommendations.

Understandin.
th.
advantage.
o.
sharin.
informatio.
an.
knowledg.
withi.
Kvaerner.
bu.
als.
o.
projects.

Documen.
an.
Proces.
model.
develope.
withi.
th.
project.

Stag.
8.
Ongoin.
continuou.
improvemen.

Th.
representative.
o.
Kvaerne.
wh.
participate.
i.
th.
evaluatio.
proces.
acknowledge.
th.
fac.
tha.
busines.
proces.
re-engineerin.
i.
a.
incrementa.
an.
ongoin.
process.
The.
inten.
t.
us.
th.
CONDO.
result.
an.
t.
implemen.
the.
incrementall.
a.
par.
o.
thei.
globa.
strategy.

Evaluatio.
o.
DERBI'.
implementatio.
strateg.

Stag.
1.
Develo.
busines.
visio.
an.
proces.
objective.

DERB.
face.
simila.
challenge.
t.
JMByg.
an.
Kvaerner.
The.
hav.
t.
surviv.
i.
.
competitiv.
an.
continuousl.
changin.
environmen.
i.
France.
characterise.
b.
increasin.
marke.
pressures.
The.
constantl.
nee.
t.
improv.
th.
qualit.
o.
thei.
service.
an.
product.
i.
orde.
t.
mee.
th.
requirement.
o.
thei.
client.
an.
remai.
competitive.
Therefore.
DERB.
ha.
concentrate.
o.
th.
improvemen.
o.
thei.
documen.
productio.
an.
managemen.
practices.
The.
hav.
acknowledge.
tha.
researc.
an.
developmen.
projects.
suc.
a.
CONDOR.
giv.
the.
.
uniqu.
opportunit.
i.
tha.
respect.
I.
addition.
the.
hav.
mentione.
th.
potentia.
benefit.
gaine.
fro.
.
Europea.
co-operatio.
wher.
th.
collaborativ.
partner.
exchang.
lesson.
an.
experiences.

Stag.
2.
Understan.
existin.
processe.

Durin.
thi.
stage.
DERB.
re-examine.
thei.
curren.
processe.
i.
orde.
t.
identif.
thei.
potentia.
weaknesse.
an.
limitations.
The.
emphasise.
th.
importanc.
o.
documents.
``document.
constitut.
th.
spina.
chor.
o.
constructio.
projects''.
The.
ar.
use.
a.
th.
mai.
medi.
t.
conve.
an.
exchang.
data.
information.
an.
knowledg.
o.
projects.
DERB.
ha.
identifie.
withi.
thi.
stag.
severa.
majo.
weaknesse.
preventin.
th.
compan.
fro.
improvin.
thei.
documen.
managemen.
practice.
an.
productivity.
DERB.
ha.
pointe.
ou.
tha.
thei.
curren.
syste.
wa.
no.
reliable.
an.
i.
som.
case.
coul.
no.
effectivel.
suppor.
som.
o.
thei.
comple.
project.
leadin.
t.
importan.
delay.
i.
documen.
an.
produc.
delivery.
Th.
latte.
lead.
t.
.
lac.
o.
co-operatio.
betwee.
th.
projec.
actors.
.
lac.
o.
understanding.
an.
importan.
delay.
i.
informatio.
an.
documen.
delivery.
A.
.
consequence.
thi.
overal.
climat.
generate.
tension.
an.
conflict.
betwee.
th.
projec.
partners.
includin.
th.
client.

Stag.
3.
Identif.
processe.
t.
redesig.

Th.
representative.
o.
DERB.
involve.
i.
th.
evaluatio.
proces.
o.
th.
suggeste.
BP.
projec.
an.
methodolog.
hav.
argue.
tha.
analysin.
an.
modellin.
thei.
curren.
busines.
processe.
an.
documen.
managemen.
practice.
wa.
.
crucia.
stag.
becaus.
i.
gav.
the.
a.
opportunit.
t.
identif.
critica.
processe.
fo.
re-engineering.

Th.
mai.
weaknesse.
identifie.
b.
DERB.
durin.
thi.
stag.
wer.
wit.
regar.
t.
th.
interna.
consistenc.
o.
thei.
documentation.
Majo.
problem.
hav.
bee.
identifie.
a.
.
consequenc.
o.
.
lac.
o.
semanti.
contro.
o.
th.
informatio.
containe.
withi.
documents.
A.
mentione.
previously.
document.
ar.
treate.
a.
``blac.
boxes''.
Th.
documen.
managemen.
practice.
analysi.
conducte.
i.
stag.
.
reveale.
tha.
thei.
document.
presen.
.
grea.
dea.
o.
redundanc.
an.
ofte.
lac.
structuring.
Thi.
overal.
contex.
ha.
ofte.
resulte.
i.
informatio.
inconsistencies.
busines.
proces.
inefficiencies.
an.
chang.
contro.
an.
regulator.
complianc.
problems.
Durin.
thi.
stage.
DERB.
ha.
highlighte.
th.
fac.
tha.
ther.
i.
ver.
littl.
co-ordinatio.
betwee.
thei.
end-users.
Fo.
instance.
ther.
i.
n.
forma.
suppor.
fo.
chang.
notification.
Thi.
prevent.
th.
end-user.
fro.
takin.
change.
int.
accoun.
i.
du.
time.
an.
a.
.
consequenc.
result.
i.
majo.
inconsistencie.
i.
thei.
documentation.
Proces.
an.
peopl.
co-ordinatio.
wa.
identifie.
a.
.
weaknes.
withi.
thei.
company.

Stag.
4.
Identif.
chang.
lever.

DERB.
ha.
recognise.
th.
importanc.
o.
a.
incrementa.
approac.
t.
BPR.
Th.
compan.
ha.
stresse.
th.
fac.
tha.
althoug.
it.
existin.
syste.
need.
improving.
th.
company'.
curren.
operation.
canno.
chang.
rapidl.
du.
t.
cost.
an.
tim.
constraints.
DERB.
ha.
als.
identifie.
som.
o.
th.
capabilitie.
o.
th.
CONDO.
syste.
a.
crucia.
an.
th.
compan.
i.
i.
th.
proces.
o.
incorporatin.
the.
int.
thei.
curren.
projects.
I.
thi.
effort.
th.
compan.
ha.
pointe.
ou.
tha.
th.
ne.
developments.
suc.
a.
th.
implementatio.
o.
th.
semanti.
linkin.
functionality.
wil.
lea.
t.
improvement.
i.
qualit.
an.
efficiency.

DERB.
ha.
followe.
th.
researc.
whic.
too.
plac.
withi.
JMByg.
an.
Kvaerner.
The.
hav.
bee.
informe.
abou.
th.
proble.
the.
ha.
t.
fac.
a.
regard.
resistanc.
t.
chang.
fro.
thei.
employees.
A.
.
result.
DERB.
ha.
decide.
t.
involv.
mor.
closel.
bot.
thei.
senio.
an.
technica.
managemen.
team.
i.
th.
decisio.
makin.
process.
I.
wa.
als.
interestin.
t.
notic.
tha.
th.
employee.
fro.
DERB.
di.
no.
identif.
trainin.
suppor.
a.
.
critica.
succes.
facto.
fo.
BPR.
Thi.
ca.
b.
explaine.
b.
th.
fac.
tha.
DERB.
put.
.
lo.
o.
investmen.
i.
training.
The.
ar.
themselve.
.
certifie.
trainin.
body.
specialisin.
i.
AutoCA.
an.
othe.
commonl.
use.
application.
i.
th.
constructio.
industry.
Th.
whol.
staf.
fro.
DERBI.
an.
mor.
generall.
OTH.
see.
t.
hav.
benefite.
fro.
thes.
effort.
pu.
int.
trainin.
an.
staf.
technica.
support.

BP.
an.
organisationa.
learnin.
Journa.
o.
Managemen.
Developmen.
19,1.

Tabl.
II.

Cos.
saving.
an.
retur.
o.
investmen.
resultin.
fro.
th.

Stage.
.
an.
6.
Implemen.
an.
mak.
th.
ne.
proces.
operationa.

Representative.
o.
DERB.
hav.
recognise.
th.
importanc.
o.
th.
implementatio.
phase.
Havin.
adopte.
th.
incrementa.
approac.
t.
busines.
proces.
re-engineering.
DERB.
ha.
decide.
t.
implemen.
.
subse.
o.
th.
propose.
CONDO.
functionalit.
throug.
extension.
t.
th.
SG.
system.

Th.
researc.
tea.
ha.
t.
fac.
som.
problem.
a.
regard.
th.
applicatio.
i.
.
rea.
contex.
o.
th.
improvement.
mad.
t.
SGT.
DERB.
di.
no.
fee.
comfortabl.
wit.
developin.
.
fiel.
tria.
base.
o.
.
rea.
project.
The.
expresse.
majo.
concern.
abou.
havin.
t.
interfer.
wit.
ongoin.
project.
b.
makin.
thei.
improve.
processe.
operational.
The.
preferre.
t.
concentrat.
o.
th.
developmen.
o.
.
demonstrato.
tha.
mad.
us.
o.
rea.
documentatio.
take.
fro.
a.
ongoin.
project.
th.
Guime.
Museum.

Th.
researche.
argue.
tha.
.
demonstrato.
base.
o.
fictitiou.
scenario.
doe.
no.
giv.
.
complet.
pictur.
o.
th.
re-engineere.
processes.
Also.
i.
doe.
no.
allo.
th.
identificatio.
o.
potentia.
risk.
an.
limitation.
o.
th.
re-designe.
processes.
However.
DERB.
ha.
don.
it.
bes.
t.
benefi.
fro.
th.
lesson.
an.
experience.
learn.
fro.
th.
fiel.
trial.
conducte.
b.
JMByg.
an.
Kvaerner.

Stag.
7.
Evaluat.
th.
ne.
proces.

I.
th.
sam.
wa.
a.
Kvaerner.
DERB.
ha.
don.
som.
basi.
calculation.
i.
orde.
t.
estimat.
th.
cos.
saving.
an.
retur.
o.
investmen.
resultin.
fro.
th.
adoptio.
o.
th.
CONDO.
approach.
Thi.
i.
summarise.
i.
Tabl.
II.
Th.
figure.
ar.
expresse.
i.
Frenc.
Francs.

Tabl.
I.
show.
tha.
th.
firs.
retur.
o.
investmen.
i.
t.
b.
expecte.
i.
2002.
B.
thi.
time.
DERB.
woul.
hav.
t.
inves.
i.
th.
re-desig.
an.
improvemen.
o.
thei.
informatio.
an.
documen.
managemen.
practice.
base.
o.
th.
extension.
t.
thei.
SG.
system.

Summar.
o.
evaluatio.
result.

Thi.
sectio.
aim.
a.
givin.
.
summar.
o.
th.
evaluatio.
results.
Th.
thre.
cas.
studie.
evaluate.
th.
busines.
proces.
re-engineerin.
whic.
too.
plac.
withi.
th.
CONDO.
project.
Th.
representative.
o.
eac.
compan.
wer.
aske.
t.
provid.
informatio.
o.
wha.
reall.
happene.
durin.
th.
implementatio.
o.
th.
CONDO.
BP.
methodology.
A.
.
result.
th.
representative.
describe.
th.
decision.
tha.
thei.
companie.
mad.
i.
orde.
t.
adap.
t.
th.
chang.
proces.
an.
th.
potentia.
benefit.
tha.
the.
expec.
i.
term.
o.
busines.
performanc.
improvement.
organisationa.
effectivenes.
an.
use.
acceptability.
Th.
evaluatio.
result.
ar.
categorise.
a.
``facts'.
an.
``actions''.
Th.
firs.
categor.
explain.
ho.
th.
companie.
di.
benefi.
fro.
th.
re-engineerin.
process.
Th.

Yea.
1997-199.
199.
200.
200.
200.
200.

adoptio.
o.
th.
CONDO.
approac.
Tota.
saving.
�301,00.
�331,00.
�286,00.
�116,00.
74,00.
264,00.
secon.
categor.
present.
futur.
action.
tha.
th.
compan.
wil.
tak.
a.
.
resul.
o.
th.
BP.
implementation.
Th.
evaluatio.
o.
BP.
implementatio.
reveale.
tha.
ther.
i.
als.
.
thir.
categor.
whic.
combine.
``facts'.
an.
``actions''.
.
summar.
o.
th.
evaluatio.
result.
i.
presente.
i.
Table.
III-V.

Synthesi.
o.
result.

Thi.
sectio.
discusse.
som.
example.
fro.
th.
evaluatio.
o.
busines.
proces.
re-engineerin.
implementatio.
i.
th.
thre.
cas.
studies.
identifyin.
th.
rol.
o.
evaluatio.
i.
th.
BP.
implementation.
indicatin.
it.
link.
wit.
organisationa.
learnin.
an.
innovation.

Al.
th.
thre.
participatin.
companie.
conclude.
tha.
understandin.
an.
mappin.
thei.
existin.
processe.
wa.
.
crucia.
stage.
Thi.
exercis.
allowe.
the.
t.
realis.
th.
weaknesse.
o.
th.
curren.
statu.
o.
thei.
processes.
whic.
le.
t.
.
mor.
informe.
decisio.
makin.
regardin.
th.
identificatio.
o.
candidat.
processe.
fo.
re-engineering.
I.
fact.
whe.
th.
secon.
stag.
o.
th.
mode.
(understan.
th.
existin.
processes.
too.
place.
th.
representative.
o.
th.
thre.
companie.
wer.
unclea.
abou.
th.
statu.
o.
thei.
existin.
processes.
Thi.
wa.
mainl.
du.
t.
.
lac.
o.
documentatio.
describin.
th.
compan.
processe.
an.
th.
associate.
operations.
Therefore.
th.
participatin.
companie.
i.
th.
CONDO.
projec.
ha.
t.
ma.
thei.
processe.
almos.
fro.
th.
beginnin.
b.
makin.
us.
o.
.
variet.
o.
proces.
descriptio.
methodologies.
includin.
IDEF0.

Thi.
descriptio.
gav.
th.
thre.
participatin.
companie.
a.
overal.
overvie.
o.
thei.
processe.
an.
facilitate.
th.
identificatio.
o.
potentia.
weaknesses.
Thi.
contribute.
t.
th.
improvemen.
o.
proces.
an.
informatio.
communicatio.
withi.
thes.
companies.
A.
th.
sam.
time.
th.
companie.
wer.
aske.
t.
ma.
no.
onl.
thei.
existin.
processe.
bu.
als.
th.
skill.
require.
i.
orde.
t.
mak.
thes.
processe.
operational.
Thi.
for.
o.
mappin.
le.
t.
.
mor.
integrate.
organisationa.
change.
Therefore.
th.
evaluatio.
o.
thi.
stag.
o.
busines.
proces.
re-engineerin.
facilitate.
th.
chang.
proces.
an.
le.
t.
.
bette.
knowledg.
(organisationa.
learning.
o.
th.
busines.
processe.
an.
o.
th.
skill.
require.
t.
operate.

Althoug.
th.
thre.
CONDO.
end-user.
wer.
awar.
o.
th.
overal.
busines.
objective.
o.
thei.
respectiv.
companies.
th.
firs.
stag.
o.
th.
re-engineerin.
process.
whic.
wa.
concerne.
wit.
th.
developmen.
o.
busines.
vision.
allowe.
the.
t.
rethin.
thei.
missio.
statement.
i.
.
mor.
specifi.
an.
clea.
way.
Also.
th.
thre.
companie.
suggeste.
tha.
th.
implementatio.
o.
th.
ne.
processe.
i.
crucial.
I.
fact.
the.
hav.
pointe.
ou.
tha.
th.
implementatio.
phas.
wa.
mor.
smoothl.
introduce.
du.
t.
th.
identificatio.
o.
th.
cor.
organisationa.
processe.
an.
competencies.
Althoug.
th.
CONDO.
syste.
architectur.
wa.
partiall.
implemented.
al.
th.
companie.
hav.
highlighte.
th.
fac.
tha.
th.
implementatio.
phas.
o.
BP.
shoul.
b.
incrementa.
an.
base.
o.
th.
feature.
o.
th.
existin.
system.
Thes.
finding.
sho.
tha.
th.
evaluatio.
helpe.
th.
implementatio.
proces.
whic.
ha.
a.
impac.
o.
th.
overal.
chang.
process.

Th.
evaluatio.
o.
th.
stag.
referre.
t.
a.
``th.
identificatio.
o.
chang.
levers'.
showe.
tha.
th.
thre.
companie.
hav.
conclude.
tha.
informatio.

BP.
an.
organisationa.
learnin.
Journa.
o.

Busines.
performanc.
Organizationa.

Managemen.
improvemen.
effectivenes.
Use.
acceptabilit.

Developmen.

Develo.
busines.

19,1.

visio.
an.
objective.

Understan.

existin.

processe.

Identifyin.

existin.

processe.

Identifyin.
chang.
lever.

Implementin.
th.
ne.
proces.

Mak.
th.
ne.
proces.
operationa.
Evaluat.
th.
ne.
proces.

Ongoin.
continuou.
improvemen.

Tabl.
III.

Mor.
globa.
strateg.
(A).
Assessmen.
o.
th.
existin.
competitio.

Acknowledgemen.
o.
th.
limitation.
o.
th.
curren.
syste.
(F.
Productio.
o.
.
flo.
char.
diagra.
(F.
Earl.
identificatio.
o.
th.
rol.
o.
Intrane.
an.
Interne.
(F.
Emphasi.
o.
integratio.
processe.
o.
company'.
resource.
wit.
thos.
o.
it.
partner.
(A.

Emphasi.
o.
.
holisti.
approac.
t.
BP.
(F&A.

Adoptio.
o.
th.
incrementa.
approac.
t.
BP.
(F&A.
Acknowledgemen.
o.
th.
importanc.
o.
th.
proces.
evaluatio.
(F&A.
Us.
o.
th.
evaluatio.
result.
i.
othe.
project.
(A.
Acknowledgemen.
o.
th.
importanc.
o.
continuou.
proces.
improvemen.
(F&A.

Mor.
trainin.
(A.
Mor.
focu.
o.
en.
user.
(A.
Involvemen.
o.
user.
i.
th.
desig.
o.
th.
ne.
processe.
(F.
Mor.
suppor.
t.
th.
user.
(A.

Acknowledgemen.
Involvemen.
o.
th.
o.
th.
importanc.
system-end-user.
i.
o.
a.
effectiv.
th.
descriptio.
o.
documen.
th.
processe.
(F.
managemen.
syste.
(F.
Multidisciplinar.
Mor.
participatio.
team.
(F&A.
an.
empowermen.
Fla.
organisationa.
o.
th.
end-user.
i.
structur.
(F&A.
th.
busines.
(A.

BP.
i.
no.
onl.
Acknowledgemen.
technolog.
drive.
o.
th.
dange.
o.
Acknowledgemen.
resistanc.
t.
chang.
o.
th.
importanc.
(F.
o.
organisationa.
Mor.
trainin.
(A.
an.
huma.
issue.
Involvemen.
an.
involve.
(F.
empowermen.
o.
Emphasi.
o.
th.
proces.
owner.
teamworkin.
(F&A.
(A.
Emphasi.
o.
Acknowledgemen.
organisationa.
o.
th.
dange.
o.
cultur.
(A.
resistanc.
t.
chang.

(F&A.

Cas.
stud.
1.
JMByg.
Notes.
a(A).
actions.
b(F).
fact.
BP.
an.

Busines.
performanc.
Organizationa.

improvemen.
effectivenes.
Use.
acceptabilit.
organisationa.

Develo.
busines.
Understandin.
th.
visio.
an.
rol.
o.
innovatio.
objective.
(F.
Emphasi.
o.
th.
importanc.
o.
th.
participatio.
i.
researc.
project.
(F.
Understandin.
o.
th.
market'.
competitiv.
force.
(F.
Understan.
Acknowledgemen.
existin.
o.
th.
limitation.
processe.
o.
th.
existin.
Identifyin.
Us.
o.
IDFE.
existin.
methodolog.
(F.
processe.
Identificatio.
o.
th.
limitation.
o.
th.
existin.
processe.
i.
.
mor.
consisten.
wa.
(F.
Identif.
chang.
lever.
Kvaerne.
Ongoin.
Acknowledgemen.
continuou.
o.
th.
importanc.
improvemen.
o.
continuou.
proces.
improvemen.
(F&A.
Implementin.
Adoptio.
o.
th.
th.
ne.
proces.
incrementa.
approac.
t.
BP.
(F&A.
Emphasi.
o.
th.
``step-by-step'.
approac.
t.
implementatio.
(F&A.
Mak.
th.
ne.
Emphasi.
o.
th.
proces.
incrementa.
operationa.
approac.
t.
BP.
Kvaerne.
(F&A.

Improve.
communicatio.
(F.

Improve.
communicatio.
an.
co-ordinatio.
(F.

Understandin.
o.
th.
importanc.
o.
th.
organizationa.
requirement.
i.
th.
chang.
proces.
(F.
Emphasi.
o.
th.
nee.
fo.
trainin.
(A.
Emphasi.
o.
th.
effectiv.
chang.
managemen.
(A.

Emphasi.
o.
th.
commitmen.
o.
th.
senio.
managemen.
Emphasi.
o.
th.
nee.
fo.
stron.
leadershi.
i.
orde.
t.
tak.
th.
chang.
forwar.
(A.
Acknowledgemen.
o.
th.
dange.
o.
organisationa.
ineffectivenes.
i.
cas.
o.
radica.
implementatio.
an.
us.
o.
th.
ne.
processe.
(F&A.

learnin.

Emphasi.
o.
en.
user.
involvemen.

Emphasi.
o.
user'.
involvemen.
i.
th.
proces.
(A.
Acknowledgemen.
o.
th.
contributio.
o.
th.
end-user.
i.
th.
identificatio.
o.
th.
processe.
fo.
redesig.
(F.
Emphasi.
o.
th.
end-user.
involvemen.
an.
empowermen.
(F&A.

Acknowledgemen.
o.
th.
dange.
o.
resistanc.
t.
chang.
i.
cas.
o.
radica.
implementatio.
(F&A.

Tabl.
IV.

(continued.

Cas.
stud.
2.
Kvaerne.
Journa.
o.
Managemen.
Developmen.
19,1.

Tabl.
IV.

Busines.
performanc.
Organizationa.
improvemen.
effectivenes.
Use.
acceptabilit.
Evaluat.
th.
ne.
Estimatio.
o.
Improve.
proces.
potentia.
saving.
(F.
informatio.
sharin.
Identificatio.
o.
(F.
potentia.
risk.
(F&A.
Ongoin.
Acknowledgemen.
continuou.
o.
th.
importanc.
improvemen.
o.
th.
``ongoing'.
natur.
o.
BP.
(F&A.

technolog.
enable.
th.
chang.
process.
Th.
ne.
technologica.
capabilitie.
propose.
b.
CONDO.
gav.
.
uniqu.
opportunit.
t.
th.
companie.
t.
re.
enginee.
an.
improv.
thei.
existin.
processes.
I.
additio.
t.
th.
acknowledge.
rol.
o.
IT.
th.
thre.
companie.
hav.
suggeste.
tha.
som.
organisationa.
characteristic.
ha.
t.
chang.
i.
orde.
t.
facilitat.
chang.
an.
suppor.
th.
implementatio.
o.
th.
ne.
processes.
Th.
companie.
hav.
conclude.
tha.
thi.
stag.
wa.
crucia.
du.
t.
th.
numbe.
o.
supportin.
concept.
whic.
pla.
.
majo.
rol.
i.
th.
chang.
process.
suc.
a.
peopl.
managemen.
an.
organisationa.
characteristic.
(includin.
cultur.
an.
structure).
The.
hav.
realize.
tha.
thes.
characteristic.
nee.
changin.
i.
orde.
t.
suppor.
th.
ne.
processes.
A.
.
result.
th.
evaluatio.
mad.
th.
chang.
proces.
mor.
effectiv.
b.
identifyin.
it.
majo.
enabler.
an.
allowin.
learnin.
t.
tak.
place.
Thi.
le.
o.
th.
on.
hand.
t.
proces.
innovation.
sinc.
significantl.
improve.
technologica.
capabilitie.
wer.
introduced.
an.
o.
th.
other.
t.
organisationa.
innovation.
sinc.
ne.
approache.
t.
organisin.
th.
companie.
wer.
considered.

Finally.
th.
thre.
companie.
hav.
realise.
th.
fac.
tha.
th.
organisatio.
ha.
t.
focu.
o.
organisationa.
an.
huma.
issue.
involve.
i.
th.
re-engineerin.
proces.
an.
adap.
.
``continuou.
improvement'.
approac.
t.
change.
Th.
rol.
o.
thes.
concept.
i.
ver.
ofte.
neglecte.
i.
th.
existin.
BP.
methodologies.
Fo.
example.
al.
th.
companie.
hav.
reporte.
th.
urgen.
nee.
o.
trainin.
i.
orde.
t.
us.
efficientl.
th.
existin.
skill.
an.
competencie.
an.
utilis.
th.
ful.
potentia.
o.
th.
ne.
syste.
i.
orde.
t.
increas.
productivit.
an.
improv.
quality.
Also.
th.
analysi.
o.
th.
researc.
result.
showe.
tha.
ther.
i.
.
potentia.
dange.
o.
resistanc.
t.
chang.
whic.
migh.
constrai.
th.
overal.
chang.
process.
A.
.
result.
J.
hav.
decide.
t.
involv.
th.
end-user.
mor.
closel.
i.
th.
decisio.
makin.
proces.
a.
wel.
a.
i.
th.
implementatio.
process.
Thi.
proces.
ha.
increase.
organisationa.
learnin.
whic.
le.
t.
th.
adoptio.
o.
innovativ.
way.
o.
managin.
people.

Direction.
fo.
futur.
researc.

Th.
finding.
o.
th.
curren.
pape.
highligh.
th.
necessit.
fo.
further.
mor.
detaile.
researc.
o.
th.
issu.
o.
th.
us.
o.
evaluatio.
i.
busines.
proces.
re.
engineerin.
an.
it.
relationshi.
wit.
organisationa.
learnin.
an.
innovation.
Suc.
researc.
wil.
ai.
identificatio.
o.
th.
followin.
points.
Busines.
performanc.
Organizationa.
BP.
an.
improvemen.
effectivenes.
Use.
acceptabilit.
organisationa.
learnin.
Develo.
busines.
Acknowledgemen.
visio.
an.
o.
th.
importanc.
objective.
o.
participatio.
i.
researc.
project.
(F.
Understandin.
o.
th.
83.
market'.
competitiv.
force.
(F.
Understandin.
o.
th.
market'.
competitiv.
force.
(F.
Understan.
Understandin.
o.
Assessmen.
o.
th.
existin.
th.
limitation.
o.
impac.
o.
th.
processe.
existin.
processe.
limitation.
o.
th.
(F.
existin.
processe.
o.
organisationa.
effectivenes.
(F&A.
Identifyin.
Identificatio.
o.
existin.
processe.
fo.
redesig.
processe.
(F.
Identif.
chang.
Emphasi.
o.
th.
Mor.
involvemen.
lever.
incrementa.
natur.
o.
technica.
peopl.
o.
BP.
(F&A.
an.
senio.
managemen.
i.
th.
chang.
proces.
(F&A.
Implementin.
Adoptio.
o.
th.
th.
ne.
proces.
incrementa.
approac.
t.
BP.
(F&A.
Mak.
th.
ne.
Identificatio.
o.
proces.
potentia.
risk.
an.
operationa.
benefit.
(A.
Evaluat.
th.
ne.
Estimatio.
o.
proces.
potentia.
saving.
(F.
Ongoin.
Acknowledgemen.
Continuou.
suppor.
continuou.
o.
th.
importanc.
fo.
th.
end-user.
(A.
improvemen.
o.
continuou.
chang.
Mor.
trainin.
(A.
Tabl.
V.
proces.
(F&A.
Cas.
stud.
3.
DERB.

Othe.
researcher.
ar.
encourage.
t.
examin.
th.
relationshi.
criticall.
betwee.
th.
us.
o.
evaluatio.
i.
busines.
proces.
re-engineerin.
an.
organisationa.
learnin.
an.
innovation.
Moreover.
i.
i.
ver.
importan.
t.
identif.
ho.
t.
carr.
ou.
evaluation.
tha.
lea.
t.
organisationa.
learnin.
an.
innovation.
Finally.
i.
i.
essentia.
t.
creat.
.
bes.
practic.
guid.
base.
o.
ho.
t.
us.
evaluatio.
a.
.
chang.
managemen.
too.
whic.
wil.
hel.
organisation.
no.
onl.
t.
institutionalis.
learnin.
themselve.
bu.
als.
t.
enabl.
the.
t.
transfe.
thi.
learnin.
acros.
companie.
an.
industr.
sectors.

Reference.

Argyris.
C.
an.
Schon.
D.
(1996).
Organisationa.
Learnin.
II.
Theory.
Metho.
an.
Practice.
Addison-Wesley.
Reading.
MA.
Journa.
o.
Managemen.
Developmen.
19,1.

Betts.
M.
(1998).
Construc.
I.
Report.
Schoo.
o.
Constructio.
an.
Propert.
Management.
Universit.
o.
Salford.
Salford.

Boyd.
D.
an.
Robson.
A.
(1996).
``Enhancin.
learnin.
i.
constructio.
projects''.
i.
Langford.
D.
an.
Retik.
A.
(Eds).
Th.
Organisatio.
an.
Managemen.
o.
Construction.
Shapin.
Theor.
an.
Practice.
Vol.
1.
E&F.
Spon.
London.

Burnes.
B.
(1992).
Managin.
Change.
Pitman.
London.
Canadia.
Evaluatio.
Societ.
(1989).
Th.
Valu.
i.
Evaluation.
.
Statemen.
fo.
Managers.
Canadia.
Evaluatio.
Society.
Ottawa.
Caulley.
D.
(1993).
``Evaluation.
doe.
i.
mak.
.
difference?''.
Evaluatio.
Journa.
o.
Australia.
Vol.
.
No.
2.
pp.
3-15.
Cayer.
C.
(1999).
``Innovatio.
.
.
produc.
o.
th.
learnin.
organisation''.
Proceeding.
o.
th.
Fourt.
Internationa.
Conferenc.
o.
IS.
900.
an.
Tota.
Qualit.
Management.
Hon.
Kon.
Baptis.
University.
Hon.
Kong.
pp.
1-6.
Commissio.
o.
th.
Europea.
Communitie.
(1997).
``Th.
competitivenes.
o.
th.
constructio.
industry''.
CO.
(97.
53.
final.
Doherty.
N.
an.
Mistry.
A.
(1996).
``Th.
applicatio.
o.
busines.
proces.
re-engineerin.
i.
th.
Unite.
Kingdom.
a.
empirica.
analysis''.
pape.
presente.
a.
th.
Europea.
Academi.
Conferenc.
o.
Busines.
Proces.
Re-engineering.
Cranfield.
Drucker.
P.
(1988).
``Th.
comin.
o.
th.
ne.
organisation''.
Harvar.
Busines.
Review.
Vol.
66.
pp.
45-53.
Earl.
M.
(1994).
``Th.
ne.
an.
th.
ol.
o.
busines.
proces.
redesign''.
Journa.
o.
Strategi.
Informatio.
Systems.
Vol.
.
No.
1.
pp.
5-22.
Edmondson.
A.
an.
Moingeon.
B.
(1998).
``Whe.
t.
lear.
ho.
an.
whe.
t.
lear.
why.
appropriat.
organisationa.
learnin.
processe.
a.
.
sourc.
o.
competitiv.
advantage''.
i.
Edmondson.
A.
an.
Moingeon.
B.
(Eds).
Organisationa.
Learnin.
an.
Competitiv.

Advantage.
Sage.
London.
pp.
7-15.
Egan.
J.
(1998).
Rethinkin.
Construction.
HMSO.
London.
Forss.
K..
Cracknell.
B.
an.
Samset.
K.
(1994).
``Ca.
evaluatio.
hel.
a.
organisatio.
t.
learn?''.

Evaluatio.
Review.
Vol.
1.
No.
5.
pp.
574-91.
Fiol.
M.
an.
Lyles.
M.
(1985).
``Organisationa.
learning''.
Academ.
o.
Managemen.
Review.
Vol.
.
No.
2.
pp.
17-33.
Groak.
S.
(1994).
``I.
constructio.
a.
industry?''.
Constructio.
Managemen.
an.
Economics.
Vol.
12.
pp.
287-93.
Hall.
G..
Rosenthal.
J.
an.
Wade.
J.
(1993).
``Ho.
t.
mak.
re-engineerin.
reall.
work''.
Harvar.
Busines.
Review.
November-December.
pp.
119-31.
Hammer.
M.
an.
Champy.
B.
(1993).
Re-engineerin.
th.
Corporation.
.
Manifest.
fo.
Busines.
Revolution.
Nichota.
Breal.
Publishing.
London.
(The.
Join.
Committe.
o.
Standard.
fo.
Evaluatio.
(1994).
Th.
Progra.
Evaluatio.
Standards.

Sage.
London.
Latham.
M.
(1994).
Constructin.
th.
team.
HMSO.
London.
Neely.
A.
an.
Hii.
J.
(1999).
Th.
Innovativ.
Capacit.
o.
Firms.
Repor.
Commissione.
b.
th.
Governmen.
fo.
th.
Eas.
o.
England.
Universit.
o.
Cambridge.
Quin.
Patton.
M.
(1990).
Qualitativ.
Evaluatio.
an.
Researc.
Methods.
Sage.
London.
Rezgui.
Y.
(1998).
Revie.
Report.
CONDO.
ESPRI.
2310.
Universit.
o.
Salford.
Salford.
Rogers.
E.
(1995).
Diffusio.
o.
Innovations.
Fre.
Press.
Ne.
York.
NY.
Scriven.
M.
(1967).
``Th.
methodolog.
o.
evaluation''.
i.
Tyler.
R.
(Ed.).
Perspective.
o.
Curriculu.

Evaluation.
Ran.
McNally.
Chicago.
IL.
pp.
39-83.
Scriven.
M.
(1980).
Th.
Logi.
o.
Evaluation.
Edgepress.
California.
Segone.
M.
(1998).
``Democrati.
evaluation''.
Workin.
paper.
UNICEF.
Sherwood-Smith.
M.
(1994).
``Peopl.
centre.
proces.
re-engineering.
a.
evaluatio.
perspectiv.
t.
offic.
system.
re-design''.
i.
Classon.
B..
Hawryszkiewycz.
I..
Underwood.
B.
an.
Weber.
R.
(Eds).
Busines.
Proces.
Re-engineering.
Informatio.
System.
Opportunitie.
an.
Challenges.
Vol.
A-54.
IFIP.
Holland.
pp.
535-44.

Snyder.
W.
an.
Cummings.
Th.
(1998).
``Organisatio.
learnin.
disorders.
conceptua.
mode.
an.
interventio.
hypotheses''.
Huma.
relations.
Vol.
5.
No.
7.
pp.
873-95.

UNICE.
(1991).
Evaluatio.
Office.
Makin.
.
Difference?.
.
UNICE.
guid.
t.
monitorin.
an.
evaluation.
Ne.
York.
NY.

Vakol.
M.
(1999).
``Busines.
proces.
re-engineerin.
an.
organizationa.
change.
evaluatio.
o.
implementatio.
strategies''.
Ph.
thesis.
Schoo.
o.
Busines.
an.
Informatics.
Universit.
o.
Salford.
Salford.

Vakola.
M..
Rezgui.
Y..
Thompson.
J.
an.
Mitev.
N.
(1998).
``D310.
busines.
proces.
re-engineerin.
strategy''.
CONDO.
ESPRI.
2310.
Deliverable.

Wholey.
J..
Hatry.
H.
an.
Newcomer.
K.
(1994).
Handboo.
o.
Practica.
Progra.
Evaluation.
Jossey-Bass.
Sa.
Francisco.
CA.

Furthe.
readin.

Jashapara.
A.
(1993).
``Th.
competitiv.
learnin.
organisation.
.
ques.
fo.
th.
Hol.
Grail''.
Managemen.
Decision.
Vol.
3.
No.
8.
pp.
52-62.

BP.
an.
organisationa.
learnin.