ManagementProcessandOrganizationBehavior MB0022/PB001/MH0026

Contents Unit1 ManagementProcess Unit2 OrganizationalBehavior Unit3 FoundationofOrganizationbehavior Unit4 Learning Unit5 Value,EthicsandJobsatifaction Unit6 Personality Unit7 Emotions Unit8 Perception 96 83 69 52 41 33 17 1

Edition:Fall2008

Contents Unit9 Motivation Unit10 GroupBehavior Unit11 PowerandPolitics Unit12 ConflictManagement Unit13
Stressmanagement Unit14 176

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147

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Organizationchange Unit15 OrganizationDevelopment

191

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Edition:Fall2008

BKIDB0665

Dr.K.Jayakumar ViceChancellor SikkimManipalUniversityofHealth,Medical,andTechnologicalsciences Prof.NandagopalV.B. DirectorandDean SikkimManipalUniversityofHealth,Medical,andTechnologicalsciences. BoardofStudies Dr.T.V.NarasimhaRao Professor,ManipalUniversalLearning Ms.VimalaParthasarathy Prof.K.V.Varambally Director, Manipal Institute of Management, Manipal Mr.ShankarJagannathan Asst. Professor,. Sikkim Manipal University of FormerGroupTreasurer Health, MedicalandTechnologicalstudies. Ms.SadhanaDash SenorManagerHR MicrosoftIndiacorporation(Pvt)limited Mr.PankajKhanna Director,HR,FidelityMutualFund Mr.AbrahamMathews ChiefFinancialOfficer InfosysBPO,Bangalore WiproTechnologiesLimited,Bangalore

ContentPreparationTeam
1.Dr.NilanjanSengupta Professor,IFIM,Bangalore 2.Dr.MousumiSengupta Professor,IFIM,Bangalore

PeerReviewBy
M.S.SadhanaDash HRDept,MicrosoftIndia(P)Ltd, Bangalore

Edition:Fall2008 Thisbookisadistanceeducationmodulecomprisingofcollectionoflearningmaterialforourstudents. All rights reserved. No part of this work may bereproduced in anyform by anymeans without permission in writingfromSikkimManipalUniversityofHealth,MedicalandTechnologicalSciences,Gangtok,Sikkim. PrintedandPublishedonbehalfofSikkimManipalUniversityofHealth,MedicalandTechnologicalSciences, Gangtok,Sikkim byMr. Rajkumar Mascreen, GM, Manipal Universal Learning Pvt. Ltd., Manipal 576 104. PrintedatManipalPressLimited,Manipal.

INTRODUCTION
Organizations face multiple challenges and threats today threat to effectiveness, efficiency and profitability challengesfrom turbulentenvironments, increased competition and constant challenge to maintain its culture. Individuals in organizations likewise face multiple challenges finding satisfaction in and through work, fighting obsolescence of ones knowledge and skills, maintaining dignityandpurposeinpursuitoforganizationalgoals.

Unit1:ManagementProcess
Thisunitdealswithmanagementfunctionswhichareasfollows.Planning,Organizing,Commanding, Coordinating,Controlling. However,inrecenttime,managementfunctionshavebeenregroupedinto fourcategories,sincethemanagerialtaskshavebecomehighlychallengingafluidinnaturemaking distinctionsredundanttoacertain extend.Thefourfunctionsareasfollows:Planning,Organizing ,Leading,Controlling

Unit2:OrganizationalBehavior
This unit deals with organizational behavior. OB is a field of study that investigates the impact that individuals,groups,andstructurehaveonbehaviorwithinanorganization,thenappliesthatknowledge tomakeorganizationsworkmoreeffectively.Specifically,OBfocusesonhowtoimproveproductivity, reduceabsenteeismandturnover,andincreaseemployeecitizenshipandjobsatisfaction

Unit3: FoundationofOrganizationbehavior
ThisunitdealswithorganizationalBehaviorwhichemphasizesonintellectualcapitalasrepresentedby thesumtotalofknowledge,expertise,anddedicationofanorganizationsworkforce

Unit4:Learning
Thisunitdealswithlearningthatreferstoaprocesswhichenhancestheknowledge,skillandattitude (KSA) of individuals, to increase his/her willingness to adopt those newly acquired KSA and to implementthemattheworkplace.

Unit5: Value,EthicsandJobsatifaction
Thisunitdealswithvalueswhichrepresentbasicconvictionsthataspecificmodeofconductorend state of existence is personally or socially preferableto an opposite or converse mode of conduct or endstateofexistence.

Unit6:Personality
ThisunitdealswiththefactorsaffectingpersonalitydevelopmentareHeredity,Environment,Culture, Family,andSituation.

Unit7: Emotions
ThisunitdealswithEmotionwhichisusedtodesignate"astateofconsciousnesshavingtodowith thearousaloffeelings(WebstersNewWorldDictionary)."Itis"distinguishedfromothermentalstates, fromcognition,volition,andawarenessofphysicalsensation."Feelingrefersto"anyofthesubjective reactions,pleasantorunpleasant"thatonemayexperienceinasituation.

Unit8:Perception
This unit deals with the threefactors that shape perception of anindividual are perceiver, target and situation.Animportantelementinperceptionisattributionprocess.

Unit9:Motivation
This unit deals with motivation which is the processes that account for an individuals intensity, direction,andpersistenceofefforttowardattainingagoal..

Unit10:GroupBehavior
This unit deals with formal and Informal behaviour.Formal groups come into existencefor serving a specific organizational purpose. Individuals behaviors in this type of group is aimed at achieving organizationalgoals.

Unit11:PowerandPolitics
Thisunitdeals withpower whichistheabilitytomakethingshappeninthe wayanindividualwants, eitherbyselforbythesubordinates.Theessenceofpoweriscontroloverthebehaviorofothers

Unit12: ConflictManagement
This unit deals with conflict which occurs whenever disagreements exist in a social situation over issues (work related or personal). Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party caresabout(Thomas,1992).Conflictcanbeeitherconstructiveordestructive.

Unit13: Stressmanagement
Thisunitdealswithstressthathasbeendefinedasaphysical,mentaloremotionalresponsetoevents whichcausementalorbodilytension.Inthemoderndaylifestressisapartandparcelofourlives.

Unit14:Organizationchange
Thisunitdealswithorganizationalchangewhichmaybedefinedastheadoptionofanewideaora behaviorbyanorganization. Itisawayofalteringanexistingorganizationtoincreaseorganizational effectivenessforachievingitsobjectives

Unit15: OrganizationDevelopment
This unit deals with organization development. OD isa planned approach to improve employee and organizationaleffectivenessbyconsciousinterventionsinthoseprocessesandstructuresthathavean immediatebearingonthehumanaspectoftheorganization.