SOUMYA SUBHRA DASGUPTA

Contact No: 09432876684, 03324168614 E-Mail: soumya.sdg@gmail.com Seeking assignments in Sales & Marketing, Brand Management, Channel Management, Business Development with an organization of high repute. Preferred Location: Anywhere
PROFESSIONAL SNAPSHOT

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MBA (Marketing/ Finance) with 10 months of experience in Banking Operations, Sales & Marketing, Business Development & Client Relationship Management. Able to handle conduct quality customer service operations, implement process strategies and build relationships with various groups with proper utilization of resources. Exposure in identifying prospective clients, generating business from new accounts & developing them to achieve consistent profitability. Capability to ensure continuous interaction with the customer to make sure that area of concern can be worked upon for improving service levels. Well versed with Microsoft Office Suite & Internet Applications, efficient office management Possess excellent communication, interpersonal, analytical, negotiation skills and proven abilities in learning new concepts quickly and applying them in a productive manner. ACADEMIC CREDENTIALS

MBA (Marketing / Finance) from Institute of Engineering & Management (IEM), Kolkata, (W.B.U.T) in 2010. Secured CGPA 7.25 /10 Bachelors in Hospital Management (BHM) from Techno India Saltlake, Kolkata (W.B.U.T) in 2007. Secured 79.7% 12th from Hirendra Leela Patranavish School, Kolkata C.I.S.C.E. in 2004. Secured 60.2% 10th from Hirendra Leela Patranavish School, Kolkata, C.I.S.C.E. in 2007. Secured 73.2% ORGANISATIONAL SCAN

Since Aug10 with Axis Bank, Kolkata as an Assistant Manager (Division: Operations, Cross Sales and Marketing)
Key Deliverables: Handling cross-selling of banks financial products. Looking after the request and complaints of the investors / clients (individuals & corporate clients), thereby ensuring that they are resolved within the stipulated TAT. Identifying prospective business from various strategic partnership and alliances, generating business from the existing accounts and achieving profitability and increased sales growth.

Exploring potential business avenues to penetrate new accounts and expand existing clientele; responsible for mobilization of funds. Implementing competent business strategies to market a wide range of Bank Products and achieve pre-set sales and profit targets. Handling customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms. Identifying improvement areas & implementing measures to maximize customer satisfaction levels. Building and maintaining healthy business relations with high net worth and corporate clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms. Implementing high quality services, resulting in customer delight and optimum resource utilization for maximum service quality, adhering to RBI and audit guidelines.

Notable Highlights:

Handled various key clients such as : West Bengal Essential Commodities Supply Corporation Limited, Sarba Siksha Mission, Lake Club, LIC, Pantaloons (Employee Salary),Steel Authority of India Acquired clients like Anjali Jewelers, Tanisq and Mahindra First Choice. Actively took part in planning for restructuring of bank floor layout for proper flow of crowd and crowd management SUMMER INTERNSHIP

Organization Duration Project Title Description Organization Duration Location Description

: : : : : : : :

Indian Overseas Bank, Howrah, Kadamtala 2 Months Marketing & Promotion of Credit Cards A market oriented research study on Credit Cards and their selling, marketing and promotion. Nil Ratan Sirkar Medical College, Sealdah 2 Months Dietary and Laundry System of a Hospital The project aimed at conducting a study on Management and Improvement of Dietary and Laundry System of a Hospital ACADEMIC PROJECTS

Project Title Organization Description

: A Study of Public Relation Office : C.M.R.I, Diamond Harbour Road, Kolkata. : The project dealt with the study of Public Relation Department of a hospital, how the departments works and to gain a hand on practical knowledge of public dealing and relation. : Marketing & Promotion of a Hospital : C.M.R.I., Kolkata : This project was a market oriented research study on marketing and promotion of a Hospital and its services. WORKSHOP ATTENDED

Project Title Organization Description

Participated in Investment Workshop organized by IEM and India Infoline. IT FORTE

Operating System Software

: Windows, Linux, Mac OS : MS Office, Photoshop BEYOND CURRICULUM

Functioned as an active Member of the College Cultural Committee of Techno India for organizing annual fest. and invited sponsors for the same. PERSONAL DOSSIER

Date of Birth Address Language Proficiency

: 14 June, 1986 : 1B, Second Street, Modern Park, Santoshpur, Kolkata- 700075 : English, Bengali & Hindi.
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