What is Coaching & Counseling

PT. Opus Management Indonesia Jl. Kemang Timur Raya No. 100F Jakarta Selatan 12730 http://www.opusmanagement.com info@opusmanagement.com

What is Coaching & Counseling

Coaching Focus On individuals on the job performance for individual and organisational success Look at current condition and determine the action to be done Relationship between someone who wants to grow professionally with someone who can help them achieve his/her professional objectives Future oriented (analysing future objectives) Forward looking Coach provide a learning container and encourage coachee to explore, experiment and learn new skills, new ways of leading and thinking. Counseling On individuals psychological well being Look at what has gone wrong

Relationship Type

Healing or problem solving relationship to resolve old pain and improve emotional states

Analysis

Past oriented (analysing the past) Backward looking Counselor helps an individual to bring about change, whilst respective the individuals values and capacity to find their own solutions.

Objective

When to Coach: The Iceberg Model

Coach

Skill

Knowledge
Self Image Trait Motive Counsel

The Coaching Structure

Recognise the Need Whom to coach: Interview, observation, supervisor information, team member input, etc. Training needs

The Session

Goal Reality Options Wrap-up

Identify Opportunity

Selecting the projects Identify projects that are closely related to day-to-day operations of the job

Coachee implement the action plan Start ASAP, dont delay Implementation Coach follows through, dont break off assignment

Set the Climate

Plan for your session Define the goal and the environment, be open, be blank dont have a preconception

Look at the progress Identify pitfalls

Review

The Coaching Session: GROW

The GROW Model

GOAL
Aim Set long term aim if appropriate Objective Agree specific objective of session Topic Agree topic for discussion

REALITY
Assessment Invite self assessment Examples Offer specific examples of feedback Assumptions Avoid or check assumptions. Discard irrelevant history

OPTIONS
Range
Cover the full range of options Suggestions Invite suggestions from the coachee. Offer suggestions carefully Choices Ensure choices are made

WRAP UP
Action Commit to action Obstacles

Identify possible obstacles and how to overcome them. Agree support

Milestones

Make steps specific and define timing

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The Skills
Be present
Pay careful attention to signals that indicate rapport Dont get distracted

Clear goals
What do you want? How will you know when youve got that?

Ask vs. Tell

Dont give them the fish dont give unsolicited advice Teach them how to fish provide options and ask if they think theyre doable

Agreement
Unclear or incomplete agreements produce misery and suffering Clear agreements contribute to setting an atmosphere of mutual respect and shared power
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The Skills
Recognition
Recognise achievement immediately Look for praise-worthy performance Be sincere Generously encourage whats wanted

Feed back
Give constructive suggestions for improvement Learn to gently confront areas that need attention Separate the person from the issue

Structure
Design reasonable action steps to reach achievable goals Structures are for supporting, not burdening

Intuiting
Comes with gut feeling effective coach knows when to through away the plan, be pragmatic, and how to politely invade or challenge the clients assumptions to prevent catastrophe.
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