Jonathan Walters

Wilmington, NC 28403 Cell: (973) 879-3580 Email: jonathanwaynewalters@gmail.com LinkedIn Profile: http://www.linkedin.com/in/jonathanwaynewalters

Career Highlights
As a product specialist, implemented a major workforce management system for two clients AutoZone and the Marines retail business. Using the Software Development Life Cycle (SDLC), managed several projects through the following phases: project scope, business requirements gathering and analysis, system design, detail design, unit testing, user acceptance testing (UAT), implementation, and post production support. Developed database system to objectively forecast labor requirements based on sales trends and customer traffic patterns. Sold this system to two retail companies Gap, Inc. and Diesel Jeans. Gap, Inc. saved over $1.7 million per year in labor costs compared to their old system by focusing the right amount of labor on the right areas of the business during the right times. As an SAP consultant, part of an SAP implementation with NBC Universal and Comcast, converting the legacy PeopleSoft general ledger system to SAP R/3 4.7 with conversion to ECC 6.0 two years later. Included conversion of master data and configuration. Developed BW/BI reports for each division of Comcast using Business Objects methodology. Initiated and completed effort to automate a manual process in Inventory Control. After automation, company saved over $200,000 per year from reduced payroll cost, mistake free information, and improved employee morale. Reduced operating expenses by 15% by focusing stores and district managers on areas of overspending. Developed exception reporting to highlight the good and poor performing stores. Addressed issues with store managers and district managers resulting in reduction of over $350,000 in labor, supplies, and inventory shortage expenses. Improved store satisfaction of my regional department by 35% (based on store surveys) by providing better support and training to the stores. Focused the department on solving store issues in quick and complete manner and training the stores to prevent further issues.

Professional Experience
NBC Universal & Comcast, Inc. Aug 2011 Present

SAP & BW/BI Consultant Englewood Cliffs, NJ Member of the SAP BW/BI team on the SAP implementation for Comcast. Responsibilities included: Developed custom BW/BI queries within the BW/BI system to reflect actual vs. budget vs. prior year performance for specific accounts, company codes, profit centers, and cost centers through business objects (BOBJ). Developed Business Intelligence (BI) / Business Warehouse (BW) reports using the customized BW queries integrated within MS Excel for each division of NBC's newly acquired Comcast division for the FICO modules.

Developed Excel presentation pages from the BW/BI query results so that divisions could produce monthly, quarterly, and year end reports for upper level management review and consolidation. Developed Excel templates for divisions so they can easily build their own reports within Excel. Trained end users to update and customize the BW queries and presentation pages within the Excel spreadsheets. REFLEXIS, Inc. Dec 2010 Aug 2011

Product Specialist Workforce Scheduler Home Office, Wilmington, NC Product specialist of the Reflexis Workforce Scheduler used to develop sales forecast, labor budgets, and store schedules. Met face to face with clients during the discovery phase of the project to determine all aspects of the clients store operations and how each aspect related to labor forecasting and scheduling. Built an initial product configuration within workforce scheduler that matched the clients store operations needs. Made recommendations to the client of how to make their store operation, budgeting, and scheduling processes more efficient. Reviewed the initial product configuration with the client, matching each specific business need to the corresponding functionality within the product. Ensured the product configuration was integrated with Reflexis Time and Attendance product. Developed use cases to test the product configuration. Met internally with developers to discuss fixes to bugs and to map out product change requests. Met regularly with clients project manager to ensure all phases of the project stayed on schedule and on budget. Conducted training sessions for corporate end users.

TOYS R US, INC.

Nov 2009 Dec 2010

Business Analyst Consultant - Scheduling System Development - Corporate Office, Wayne, NJ, Assisted the Labor Planning department to work with an outside vendor (Reflexis) to develop and enhance the associate scheduling system that all TRU and BRU stores use. Liaison for the Workforce Management department, the IT department, and the vendor. Summarized, prioritized and reviewed each system issue with the vendor for resolution. Helped vendor representative and TRU IT representative understand each issue, the impact of each issue to the business, the timeframe in which each issue will be resolved, and determine what the stores need to do to work around the issue until the issue is resolved. Communicate action plan for each issue to stores, corporate office, IT group, and vendor. Pulled data from store systems to analyze trends and store activity. Developed formal test scripts for all new releases and documented results and resolutions using Quality Center Enabled Workforce Management department to focus more on managing payroll and not having to focus on issues with the new system, leading to better payroll results. Assisted the IT department in resolving HR data issues by writing and running SQL scripts to update the system database to correct incorrectly loaded employee data. Diesel Jeans, Inc. Dec 2008 Apr 2009

Business Analyst / Systems Developer Consultant US Corporate Office, New York, NY, Created and implemented a labor budgeting and scheduling system for the Operations Department in New York, NY. This system is used for all Diesel stores within the United States. Facilitated high level discussions with COO and Store Operations to determine business needs and requirements. Analyzed the software requirements and translated them in to the business requirements document. Coordinated the writing of the systems business requirements and procedural documentation. Reviewed requirements with the future users of the system. Developed a budgeting model using the prototype methodology and presented it to upper management

Developed the logic, interface and output for the scheduling system using Microsoft Access and VBA Led group of testers to perform all QA analyses on system. Coordinated IT and operations resources to compile all required system data. Developed reports in Microsoft Access to show store performance and compliance. Oct 2006 Dec 2008

NBC Universal

SAP Consultant Englewood Cliffs, NJ Member of the SAP FI/CO team on the SAP implementation for NBC Universal. Responsibilities included: Working with the GL business group to map the old systems chart of accounts to the new SAP system layout using Microsoft Access. Maintaining the full SAP company code chart for all NBC divisions. Creating accounts at the chart level and company code level. Maintaining FICO master data configuration accounts, company codes, house banks, profit centers, cost centers, etc. Writing functional specs for custom interfaces. Performing Quality Assurance functions in the FI & CO modules, including planning, writing and performing test scripts, documenting and communicating errors and proposing solutions to correct errors. Used Quality Center software in this process. Developing database for maintaining and updating chart of accounts mapping. Loading all chart-of-accounts mapping updates in to SAP. Setup MS Access program to produce feeds from the R3 / ECC data to load in to SAP BW for reporting and planning. Worked with BW/BI group to upload planning information in to BW from SAP. Worked with BW/BI group to develop Excel reports for business users. GAP, Inc. Nov 2004 Sept 2006

Business Analyst / Systems Developer Consultant US Corporate Office, San Francisco, CA, Created and implemented a workforce management system for the Operations Department of Gap, Inc., - San Francisco, CA Conducted high level discussions with VP of Store Operations to determine business needs and requirements Analyzed the software requirements and translated them in to the business requirements document. Developed a model using the prototype methodology and presented it to upper management using Microsoft Access and VBA. Coordinated the writing of the systems business requirement and procedural documentation. Analyzed test data to show cost savings from new system. Coordinated and reviewed the systems business requirement and procedural documentation. Used MS Project to track and communicate the progress of the project. Reviewed requirements with the future users of the system. Worked with the communication department on in-store training. Coordinated IT and operations resources to compile all required system data Organized the communication to stores describing how the new system would benefit them. Led group of testers to perform all QA analyses on system. Developed reports in Microsoft Access to show store performance and compliance. July 1991 Nov 2004

TOYS R US, INC.

Manager, Scheduling System Development - Corporate Office, Wayne, NJ, Feb, 2002 Nov, 2004 Member of Continuous Improvement Department that partnered with an outside vendor for the design and development of the associate scheduling system that all TRU and BRU stores use. Managed 5 individuals from various departments to evaluate, configure and implement the system. Met with individual departments to understand their business requirements and required cost savings. Translated each departments business process to the new system.

Led a team that evaluated scheduling systems from several vendors. Helped to define projects scope and success criteria. Budgeted resources for all aspects of the project using Microsoft Project Presented proposal for chosen scheduling system. Conducted weekly meetings to review progress and determine plan for the upcoming week Created the weekly meeting minutes and status reports for upper management Listed potential risks and what the team could do to minimize the possibility of each risks occurrence. Devise plan to follow in case a potential risk occurred Used MS Project to track and communicate the progress of the project Supervised the vendor representatives during the configuration of all aspects of the new system. Managed the internal documentation process Identified aspects of the system that required enhancements and customization. Performed QA analysis on all aspects of vendors original code and custom modifications. Developed training, technical and user manuals for the rollout of the system. Trained the regional trainers in a classroom setting on all aspects of the system. System produced better associate schedules, improving productivity for all store personnel by 20%. Project Manager, Systems Development - Corporate Office, Paramus, NJ, July 1999 Feb, 2002 Leader of a corporate team consisting of 5 Operations members and 5 IT members to develop the in-store payroll management and associate scheduling system. Proposed the original concept and system design within Microsoft Excel. Developed the system logic for the payroll management and scheduling functions. Reviewed risks and developed a mitigation plan should any occur. Created agenda for weekly meetings Supervised the entire team to meet the required deadlines and to keep the project on budget. Used MS Project as an internal document for tracking our progress and how costs compared to budget Part of QA team to test all aspects of both systems. Primarily responsible for testing the scheduling system. Trained the regional trainers on all aspects of the system. Sr. Manager, Store Operations - Corporate Office, Wayne, NJ, Mar, 1997 Aug. 1999 Leader of national team of 8 managers and technical professionals responsible to manage annual payroll budget of $650 million for all 700 retail stores throughout the United States. Responsible for developing and managing annual budget for each of the 700 retail stores nationwide. Developed the payroll budgeting process and related systems. Analytical Services Manager Lees Summit, MO, Jun, 1994 Mar. 1997 Leader of office department that managed the operations budget and finances of Mid-West region of Toys R Us. Direct reports were 2 assistant managers Indirect reports were 7 office employees Worked with the Inventory Control, Distribution Center, Loss Prevention and district managers to manage finances and keep all region operation s at or under budget. Helped Loss Prevention department with various projects including shrink analysis, not on floor reports, etc. Provided new forecasts based on sales trends and what expenses would be affected. Department provided payroll processing and cash management services to the stores. OTHER ACCOMPLISHMENTS: Webmaster of www.parsippanybaptist.org and www.parsippanychristianschool.org Setup the underlying SQL Server database on both web servers. Setup all pages to interact with the sites main database. Wrote all supporting VB, ASP.NET, PHP, and HTML code for both sites. COMPUTER SKILLS: SAP: FI & CO modules all aspects of configuration, data conversion, RICEF object development, and test scripts (2 years).

Expertise with SAP (R/3 4.7) and significant exposure and training on the new SAP (ECC 6.0) general ledger application SAP BW 3.5/BI 7.0, BEx Analyzer, SAP query Designer MS Access development and programming (15 years). VBA programming and development in Excel and Access (7 years) VB Script and JavaScript (6 years). HTML, XML, PHP, ASP.NET (6 years). MS SQL development (6 years). Customizing outside vendor software (3 years). EDUCATION: B.S. degree in Accounting from Bob Jones University, Greenville, SC