Delphine C Jackson 3933 Old Farm Road Portsmouth, VA 23703 Contact Phone: (757) 606 -1432 Work Phone:

(757) 444-5332 ext 3034 DSN: 564-5332 ext 3034 Email Address: delphine.jackson@navy.mil

EXPERIENCE 10/2004 to Present ; 40 hours per Week; Management Analyst; GS-0343-12; last promoted 04/2005; permanent employee; not on a temporary promotion; Surface Warfare Officers School (SWOS), 1534 Piersey St., Bldg O26, Norfolk, VA 23511; John Propster , 757-444-5332 x3050 ; may contact supervisor. 15 years experience in Naval Engineering, Navy training, assessment, shipboard and industrial maintenance, repair, operations and damage control. Serves as SWOS's PQS Program Manager and co-leads the development, revision of PQS and provides guidance for all Learning Centers under Naval Education and Training Command (NETC) domain in PQS related matters. Required to make executive level decisions that impact the entire Engineering Fleet. Gathers fleet requirements, assesses PQS recommendations with the partnership of Subject Matter Experts (SME) along with the Human Performance Detachment. Performs gap analyses to determine the necessity of a workshop if needed. If workshops are not needed, make electronic changes to PQS, forward the changes to the TYCOM's for approval, and then disseminate the change to the fleet. Manages both internal and external resources, which include financial, SME support, availability and travel requirements for the PQS program. Identifies resource shortfalls and solicits additional support from NETC. Develop workshops schedules and agendas. Conducts PQS workshops which include administering the admin brief to facilitators and SME's, review existing PQS, draft the new PQS and ensure proper editing is complete and sent off to the TYCOM's for approval. Prepares distribution for web based or CD Rom delivery to the fleet. Assists in the planning and programming of the PQS program. Inputs budget and execution year funding recommendations to include providing resource documents to validate emergency requirements for the program. Distribute the summary of reviews, analyses and evaluations of processes and procedures. Serves as the SWOS representative in conferences and high level executive briefings on PQS issues. Program Manager of the Engineering Rate Training Manuals (RTM) and Navy Afloat Maintenance Training Strategy (NAMTS) programs. I manage the logistics plans and life cycle support for RTM and NAMTS in areas related to the SWOS mission. Develop processes as needed for the RTM and NAMTS Programs. Conduct Job Task Analysis (JTA), skills and comparative requirement analysis. Plan, coordinate, and facilitate schedules and agendas for RTM and NAMTS workshops. Word-process and edit the draft RTM and NAMTS to forward for Type Commander (TYCOM) (customer) or other required stakeholders for review and approval. Liaisons and coordinates with NAVSURLANT/NAVSURPAC, NNSY, in the development of new PQS, RTM, and NAMTS to ensure skills and abilities executed in the watch stations are in line with the certifications and qualifications section of the each ship class. Assess and analyze Engineering and Damage Control individual training and performance to ensure continuous improvement to mission area(s). Develop/implement various processes to provide measures of training effectiveness on performance. Provide measurement services that result in policy decisions supporting the design, management, and evaluation of primary elements

of engineering programs which can transition into interventions. Lead/perform duties in managing, directing, and assisting in the management of programs to identify and respond to customer requirements. Establish as-is training and performance baselines in order to gauge or measure what impact training has on the job by utilizing multiple databases: identify all courses mapped to SWOS, identify all fleet performance indicators and develop a comparative database with above information. 12/2003 to 10/2004; 40 hours per Week; Management Analyst; GS-0343-11; last promoted 04/2003; permanent employee; not on a temporary promotion; Center for Naval Engineering, 1534 Piersey St., Bldg O26, Norfolk, VA 23511; Chris Schnedar , 757-444-5332 x3101 ; may contact supervisor. As the Manpower Analyst for Center for Naval Engineering, I provide support for the Center and its fourteen Learning Sites throughout the world. Plans manpower analyses, prepares organizational studies, and consults management on military and civilian personnel issues. Provides guidance and training to military and civilian personnel on various issues. Manages information system databases and various activity files. Initiates requests for recruitment of civilian personnel to fill vacant positions. Research, analyze, and apply manpower directives, regulations, and policies to engineering programs. Liaise with NETC and HRSC Norfolk and Pensacola on civilian personnel issues including hiring and obtaining documents to keep personnel records current. Manages the Activity Manning Document (AMD) and provide input into Total Force Manpower Management System (TFMMS). Review Activity Manning Document (AMD), Shore Manpower Requirement (SMR), Enlisted Distribution Verification Report (EDVR), Officer Distribution Verification Report (ODVR), the Shore Manning Requirement Document (SMRD), Planning, Programming and Budget System (PPBS), and other manning documents to ensure they are correct and current. Prepares briefings and reports on manpower issues. Briefs the Commanding Officer, Executive Director and Centers Department Directorates on new developments in manning, manpower and human resource matters and other significant changes that affect staff.

11/2001 to 12/2003; 40 hours per Week; Management Analyst; GS-343-09; last promoted Not Specified; permanent employee; not on a temporary promotion; Naval Education and Training Professional Development and Technology Center, 6490 Saufley Field Road, Pensacola, FL 32509; Carolyn OConnell , 850 452-1001 x2092 ; may contact supervisor. Human Performance Technologist; supporting the Center for Naval Intelligence in conducting Job Task Analysis (JTA) Workshops. In support of Improving the Navys Workforce (INWF), conducts front-end analysis of current training, skill and knowledge requirements for different navy ratings needed to achieve mission results. Gathers existing data from several sources including Personnel Performance Profiles (PPP) tables, Personnel Qualification Standards (PQS), NITRAS and CANTRAC databases searches. Assists in the preparation and design of data gathering tools for Job Task Analysis (JTA) interviews and working groups. Facilitates interviews and working groups. Examines data to assess current performance. Analyze and diagnose data for patterns, connections, causes and solutions. Perform gap analysis and categorizing data for analysis. Assists in identification of findings, conclusions, and possible solutions. Developed a handbook for the Intelligence Specialist JTA. Generate reports for internal and external customers using Access and Word. Support the Center for Naval Intelligences Human Performance Manager serving as change agent in improving organizational and individual performance. Prepare and deliver briefs on process to management and customers. As a certified Skills NET Skill Analyst, facilitated workshop to help Subject Matter Experts identify their job titles, work elements, critical work functions, skills and abilities and tools and unique knowledge that are require to perform their job. Conducts task edit eliminating the duplicate task and ensuring the tasks are written to meet Skills Management System standards. Enter job task into Skills Management System database and conduct surveys with military workforce.

05/1999 to 11/2001; 40 hours per Week; Supervisory Management Analyst; GS-343-09; last promoted Not Specified; permanent employee; not on a temporary promotion; Naval Education and Training Professional Development and Technology Center, 6490 Saufley Field Road, Pensacola, FL 32509; AVCM Steven Sanders , 850 452-1001 x1904 ; may contact supervisor. Conducts workload study to identify shortfalls in the PQS process for work distribution and workflow. Recommended and implemented changes in workflow process. Assisted in the review of PQS that were 10 years old or older to determining if a revision was necessary. Scheduled and assisted the converting of over 100 PQS from WordPerfect to MS Word documents. Coordinated with Defense Printing providing them with 374 PQS in the correct format to be placed on navy ships using DocuTech, allowing the ships to download and print PQS, as they were needed by the Sailors. Edited preliminary and final PQS products for proper format, quality of contents and to ensure completeness. I was the final approval on the PQS for printing and distribution. Served as facilitator for PQS workshops. Assisted with revision of the PQS Model Managers Guide and the PQS Writers Manual. Led editorial assistants and military in flow-charting and documenting task the PQS process for commercial activity study. Supervised four GS-1087-05 Editorial Assistants. Provided and arranged training to assist in employees success. Developed standard operating procedures to improve the accuracy, adequacy and timeliness of production.

10/1996 to 05/1999; 40 hours per Week; Management Analyst, Team Leader; GS-343-09; last promoted Not Specified; permanent employee; not on a temporary promotion; Naval Education and Training Professional Development and Technology Center, 6490 Saufley Field Road, Pensacola, FL 32509; James Miller , 850 452-1001 x 2219 ; may not contact supervisor. Team Lead for the Editorial Branch in PQS. As Team Leader, provided assistance to the Division Head by evaluating effectiveness of all workflow, procedures, assignments and distributions. Instrumental in the completion of 66 new Enlisted Warfare PQS within 10 months. Conducted analytical studies to reveal ways to in improve production, to include documentation of results and recommending and implementing revisions accordingly. Revisions to the editorial process reduced Editors time on each project by sixteen hours. Planned and tracked daily work performance and progress of five GS-1087-05 Editorial Assistants. Assigned work to employees based on priorities. Developed a tracking log sheet that helped reduce overall production time by three months. As Editor, examined preliminary and final PQS products for proper format, quality of contents and to ensure completeness. During the course of these duties I was assigned to the Pensacola Regionalization Implementation Team from November 1997 to August 1998. As a team member, assisted in the development and establishment of a region command that would provide Installation Management Services for the Pensacola region. Gathered data from six local commands and eighteen different functions. Helped assess the pros and con of centralizing the work operations from several organizations into one organization. Verified manpower list that consisted of over 2000 civilian and military personnel. Identified negative personnel problems and developed recommendations to resolve problems. Provided guidance and direction for the Functions Teams by identifying scope of projects and deadlines to be met. Prepared reports and briefs for the Admiral, Regional Board of Directors, the Community Support Panel, contractors and employees. Assisted in organizing the Pensacola Procurement Fair.

EDUCATION Old Dominion University, Norfolk, VA; 2007, International Studies, Currently a Senior, 3.35 out of 4 Point GPA, currently completed 103 Semester Hours University of West Florida, Pensacola, FL; No Degree in International Studies , 2002; 3.57 out of 4 Point GPA; 34 Semester Hours Pacific Coast Junior College, San Diego, CA; No Degree in Data Entry , 1985; 3.5 out of 4 Point GPA; 72 Semester Hours Point Loma High School , San Diego, CA; 1978 High School Diploma PROFESSIONAL TRAINING Negotiating Labor Agreements, 40 hrs, 9/97; Interest Based Problem Solving, 24 hrs, 3/97; Introduction to Management Analyst, 32 hrs, 7/97; Principles to Navy Budgeting, 40 hrs, 1/99; Math Refresher, 32 hrs, 3/99; Civilian Personnel Procedures, 40 hrs, 4/99; Program Planning and Analysis, 40 hrs, 6/99; Capitol Hill Workshop, 32 hrs, 6/99; New Leader Program, 7 months, 1/998/99 (Decision Making, Team Building, Conflict Management, Diversity, Self-directed Learning, Creative Thinking, Learning Teams); Business Process Reengineering, 6 months, 3/99-8/99, (Strategic Planning, Activity Based Costing, Functional Economic Analyses, IDEF Fundamentals, and Group Facilitation); SkillsNet Analysis, 32 hrs, 03/02; Beginning Access 2000, 16 hrs, 5/02; Intermediate Access 2000, 8 hrs, 5/02; Introduction to Human Performance, 32 hrs, 7/02; Management Analyst Designing and Conducting a Study, 32 hrs, 6/02; Project Management, 32 hrs, 1/03; Cost Benefit Analysis, 32 hrs, 2/03; Management Analyst Data Gathering, 32 hrs, 4/03; Introduction to Program Evaluation, 40 hrs, 6/03; Manpower, Personnel and Training, 24 hrs, 1/04; Facilitation Workshop, 32 hrs, 5/05; Coaching for High Performance, 24 hrs, 6/05;NSPS 101, 2 hrs, 10/06; Situational Leadership II, 4 hrs, 01/07. PROFESSIONAL LICENSES/CERTIFICATES Business Process Reengineering Certification, 08-99; Skills Analyst Certification, 03-02; Certificate of Accomplishment in Program and Management Analysis, 08-03, Master Trainer (NSPS), 06-05. PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS Outstanding Performance Awards 8/06,9/05,8/04, 5/98, 5/97, 5/96, 7/93, 7/92, 7/90, 7/90, 9/87; On-the-Spot, 9/02, 4/02, 9/01, 8/00, 8/98; Certificate of Commendation, 8/98, 11/98; EEO Honorary Award, 6/97; Letter of Commendation, 7/96; Special Act 11/04, 8/89; Beneficial Suggestion, 7/89; Quality Step Increase, 7/88; Sustained Superior Performance, 10/87; Numerous Letters of Appreciation. OTHER INFORMATION Old Dominion University courses include: 2 semesters of Farsi, one semester of Arabic. University of West Florida courses included: Principles of Economics Macro, Principles of Economics Micro, English Comp I and II, Intermediate Algebra, College Algebra, Elements of Statistic, International Politics, U.S History Since 1877, General Psychology, and Communication Skills. Software skills included Word, Access, and PowerPoint.

U.S. MILITARY SERVICE INFORMATION **None Specified ADDITIONAL DATA SHEET Delphine C Jackson 1. Appointment Eligibility: Yes-Current Permanent Navy Civilian Current Permanent Federal Civilian Employee 2. Citizenship: Yes 3. Appt Preference: Full Time

Temporary (positions lasting less than 1 year) 4. Willing to Travel: 6 or More Days 5. Vet Preference: No Veterans Preference 6. Low Salary Accept: $73,841 7. Qualified Typist: Yes 8. Birth Date: **None Specified 9. Geo Preference: CO, Denver ; FL, Jacksonville ; FL, Tampa ; GA, Kings Bay ; TN, Memphis ; TN, Millington ; VA, Alexandria ; VA, Arlington ; VA, Chesapeake ; VA, Newport News ; VA, Norfolk ; VA, Virginia Beach ; UNITED KINGDOM, London ; ITALY, LaMaddalena-Sardinia ; ITALY, Naples ; SPAIN, Madrid ; SPAIN, Rota RACE/ETHNIC STATUS: Black or African American (Blk) SEX: Female

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