The Best Management Practice products present flexible, practical and effective guidance, drawn from a range of the

most successful global business experiences. Our products have helped improve processes and operations for small businesses, public sector organizations and ma The Best Management Practice website has been designed to provide you with a comprehensive source of best practice information. Our official sites include globally renowned brands including ITIL, PRINCE2, MSP, M_o_R, P3O, MoP, MoV and P3M3. Our Publications Library provides a one-stop shop for all official Best Management Practice publications with a separate publications search and Your Account area for managing your purchases and downloads. Some of the core books we produce are translated into ten languages and glossaries into 20 languages. Other areas that may interest you include the Knowledge Centre - for news, reviews, white papers and case studies; an eMedia Centre- including vodcasts and online debates; and our 'NEW' Virtual Conference resource which provides you with interactive seminar sessions without having to step out of the office. jor global enterprises.
A Best Management Practice website managed and published by TSO in conjunction with the Cabinet Office (part of HM Government) and APMG

Best Management Practice (BMP) Portfolio

1. What is the Best Management Practice (BMP) portfolio? The BMP products present flexible, practical and effective guidance, drawn from a range of the most successful global business experiences. Distilled to its essential elements, the guidance can then be applied to every sort of business and organisation. The BMP portfolio covers a range of best management practices, including portfolio, programme, project, risk, and value and service management. The products have helped improve processes and operations for organisations of all sizes - including small businesses, public sector organisations and major global enterprises. 2. Who owns the Best Management Practice (BMP) portfolio? The BMP portfolio products have been created by or on behalf of the UK Government (UKG) which owns the embodied intellectual property (trade marks and copyright). Since 2000 the Office of Government Commerce (OGC), former owner of Best Management Practice has been the custodian of the portfolio on behalf of UKG. In June 2010 as a result of a UKG reorganisation, the Minister for the Cabinet Office announced the BMP functions had moved into the Cabinet Office. Since the late 1980s UKG has made significant investment in developing and maintaining this portfolio of guidance. These products were created to help UK Government organisations to develop capability, improve efficiency and deployment of best practice in their management disciplines which relate to topics including portfolio, programme, project, risk, value and IT service management. 3. Are there any other parties involved in providing the Best Management Practice (BMP) portfolio? The BMP portfolio is supported through commercial arrangements for services in publishing and accreditation of training and consultancy activities. The provision of these services is achieved through contracts awarded in July 2006 to The Stationery Office (TSO) as Official Publisher and APM Group Ltd (APMG) as Official Accreditor. 4. What does the Best Management Practice (BMP) portfolio include? The BMP portfolio includes: PRINCE2 - for project management, Managing Successful Programmes (MSP) - for programme management, Management of Risk (M_o_R) - for risk management, ITIL - for IT service management, Management of Portfolios (MoP) - for portfolio management, Management of Value (MoV) - for value management, Portfolio, Programme and Project Offices (P3O), portfolio, programme and project management maturity model (P3M3) as well as related glossaries of terms. The BMP portfolio products are produced through the contractual arrangements with the Official Publisher (TSO) or Official Accreditor (the APM Group). Under these contracts, the "Cabinet Office-required" products consist of the Core reference material and a range of derived products. All products that are Cabinet Office-required are "Crown copyright - value-added" unless otherwise stated. Complementary material from the Official Publisher is also available, including free-of-charge white papers and case studies. The Official Accreditor separately provides material, including syllabi for the associated qualifications. 5. What do the terms core, derived and complementary mean in relation to the Best Management Practice (BMP) portfolio? In the context of the BMP portfolio we use these terms as follows: Core material: This is the central, essential, guidance which provides the description of the practices so as to enable the practices to be implemented by individuals and organisations. Core products provide the essential information, principles and concepts required to

enable the practices to be understood so they can be adopted in an appropriate way. Derived material: This material is essentially drawn from the core guidance to support the principles of adoption. This category includes for example, summarised information, educational support documentation and translated materials. This group of products, be they part of BMP Portfolio or other third party products, will re-use Core Crown copyright material and may use related trade marks. All derived products within the BMP portfolio reuse both copyright and trade marks. Complementary material: This material is focused on expanding the concepts within the core material to address specific areas which the core material does not cover. This category overlaps with derived materials, though includes products of a broader nature than derivatives such as case studies. Products that are broader than the derivatives mentioned above, typically, re-use only limited amounts of Core Crown copyright material. 6. What is the Wider Complementary Portfolio? As we are interested in encouraging innovation within the community, we have developed the concept of the wider complementary portfolio (WCP). The WCP sits around the BMP portfolio to include products not produced through the contractual arrangements with the Official Publisher or Official Accreditor. The wider portfolio has three recognised levels of product, some of which go through a review to confirm their alignment with the BMP material. These levels are: i those which are quality reviewed and have licensed use of the trade marks and associated re-use of Crown copyright material. These may also be able to carry an endorsement mark from APMG on behalf of the Cabinet Office. For further information visit www.apmgroupltd.com/ProtectingIntellectualProperty/TrademarkLicensing.asp orwww.apmgroupltd.com/Product sAndServices/ProductEndorsements.asp ii those products which only utilise BMP Crown copyright and have obtained a licence. These products are not quality reviewed but do undergo a review to ensure compliance with the scheme criteria. For further information visit the Copyright & Trademarks page. iii other products that are not licensed or reviewed as they do not re-use Crown copyright material or BMP trade marks. Products which are licensed are listed on the brand websites in accordance with the conditions of the individual licensing schemes. 7. Who can use the Best Management Practice (BMP) portfolio? BMP products are made available through global networks of resellers and training organisations and so available to all. They are used and embedded by many UK public sector organisations. They are also adopted by a wide range of organisations around the world, from both the commercial and voluntary sectors. 8. What restrictions apply to publishing activities of the Official Publisher? The Official Publisher (TSO) is required to publish agreed products within the Best Management Practice (BMP) portfolio in accordance with the services laid out within the contract. TSO is able to publish materials outside of the BMP portfolio. In that case they must apply to the Cabinet Office licensing schemes and will follow the same licensing processes as all other third party publishers. When TSO produce products outside of the BMP portfolio they cannot use the associated house style and must clearly differentiate those products from the BMP portfolio and their Official Publisher role in terms of design and marketing messages. 9. Are any of the Best Management Practice (BMP) products available in translation? Yes - The BMP Translations Library includes a large range of BMP portfolio publications in translation. Titles from the ITIL, PRINCE2 and M_o_R portfolios are available in a variety of European and International languages. Please contact the Service Desk at: Tel: +44 (0)1494 458 948 , Email: servicedesk@apmgroupltd.com for a full list of languages available. Translated versions of the glossaries can be found on the BMP website, or individual product websites. 10. What publication formats are available within the Best Management Practice (BMP) portfolio? BMP portfolio publications are available in a number of formats to ensure that all our user needs and demands are met. Formats include: Print, CD-ROM, eBooks, online subscription, and downloadable PDFs. Multi-user licences are also available to maximise access throughout your organisation. Note: BMP products are not all available in all formats - please visit www.best-management-practice.com/ to confirm which formats are available in relation to any single specific BMP product.

Logos
11. Who can use the logos? The logos can only be used by the Cabinet Office and its contractors (TSO as Official Publisher and APMG as Official Accreditor) and by licensed parties for specific activities. These parties include; Examination Institutes (EI's),

Accredited Training Organisations (ATO's), Licensed Software Assessors (LSA's), and those organizations with Licensed Products or endorsed software tools. The logos provided to these parties are specific to their licensed activity or product. No other organization is able to use the Swirl logo or marks incorporating it without permission. EI's and ATO's are granted a licence to reproduce Crown copyright material and use the trade marks for specific activities. Individuals and organizations are also able to use Crown copyright but must apply for a licence in order to do so. Licences can be obtained from APM Group or the Cabinet Office depending on the requirements of the applicant. For further information visit www.apmgroupltd.com/ProtectingIntellectualProperty/TrademarkLicensing.asp 12. What are the third party endorsement marks? The endorsement marks denote a quality product or service that has met the Cabinet Office endorsement criteria. We have introduced this scheme to encourage the development of innovative, high quality products by third parties. This provides customers and users with a wide choice of easily identified, quality products. For suppliers of products and services that support the BMP Portfolio, a simple route to achieving this quality mark has been created. Details on how to apply for the endorsement mark can be found here.

Intellectual Property
13. How do I obtain a licence to use BMP's trade marks? APM Group has been granted delegated authority on behalf of the Cabinet Office, Best Management Practice (BMP) to issue sub-licences for the re-use of BMP trade marks (including PRINCE2, MSP, M_o_R, ITIL, P3O, P3M3). APM Group can also offer joint trade mark and Crown copyright licences providing a one stop shop for those wishing to use both trade marks and Crown copyright material. Applicants who wish to reproduce Crown copyright content from any of BMP's publications without requiring a sub-licence for the re-use of a trade mark should apply to the Cabinet Office for a Value-Added Licence. Please note: There are different routes for obtaining a sub-licence, depending on your requirements. To ensure the correct sub-licence is applied for, please view the "Which Sub-Licence" document available for download at www.apmgroupltd.com/ProtectingIntellectualProperty/TrademarkLicensing.asp 14. What are the licence timescales for internal product review and approval of official derivatives as compared with third party product review and approval? Click here for a comparison of licence timescales 15. How are the marks protected? Reducing the number of poor quality, unauthorised products remains a priority for the Cabinet Office and its partners. The Best Management Practice (BMP) portfolio products are protected by Crown copyright and Trade Mark regulations, and as such require licences for their re-use. The licence application process provides an opportunity to monitor and control the quality of these products. 16. Do we monitor infringements? Yes. The Cabinet Office, as part of the UK Government, has an obligation to manage, administer and protect its assets. This includes intellectual property whether trade marks or copyright. Best Management Practice, with its partners, TSO and APM Group invest time and resources into creating its products and our intellectual property rights (IPR) protection team will pursue any infringements to the IPR to protect the Cabinet Office's reputation, integrity and products. We proactively monitor websites, attend conferences and trade fairs and listen to the accredited organisations to maintain awareness of offerings in the marketplace. Where appropriate we take action to remove infringing materials. Information concerning potential infringements is welcome and details should be forwarded to ogcinfringements@tso.co.uk so that they can be investigated. Anyone raising an infringement should provide as much information about the infringement as possible in order to aid our investigations. 17. Where can I find further information about IPR? Further information can be found at: Copyright & Trademarks page

Other information
18. If I have a specific question about any of the products in the Best Management Practice (BMP) portfolio where can I go for help? Frequently Asked Questions (FAQs) pertaining to the individual products such as ITIL, PRINCE2, etc are held on the relevant official product websites and linked to the Best Management Practice website www.best-managementpractice.com/FAQs/ If you cannot find the information you are looking for here, please contact the Service Desk at: Tel:

References:

http://www.tso.co.uk/contact/locations/ head office of TSO

Norwich - St Crispins

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