P8 MAnACL8

kL? 8LSuL1 A8LAS

k8A 1 8ecrulLmenL / SelecLlon
k8A 2 Workforce lannlng and ulverslLy
k8A 3 erformance ManagemenL
k8A 4 8eward ManagemenL
k8A 3 Workplace ManagemenL and 8elaLlons
k8A 6 A Safe and PealLhy Workplace
k8A 7 8ulldlng CapablllLles and CrganlsaLlonal Learnlng
k8A 8 LffecLlve P8 ManagemenL SysLems SupporL and MonlLorlng

lor Lhe managemenL Lralner key resulL areas could be
ueslgn of soluLlons
uellvery of soluLlons
LvaluaLlon of soluLlons
8udgeLs
CllenL saLlsfacLlon
lnnovaLlon

Ceneral ManagemenL or Senlor LxecuLlve
k8As lnclude
lnLernal operaLlons
MarkeL developmenL
roflLablllLy
CrganlsaLlonal sLrucLure
CrganlsaLlonal vlslon and mlsslon
AsseL and llablllLy managemenL
8oard of dlrecLors relaLlonshlp
roducLlvlLy
llnanclal sLraLegy
8uslness developmenL
1echnology
CusLomer saLlsfacLlon
CommunlLy relaLlons
8egulaLory compllance

llnance and AccounLlng
k8As lnclude
CredlL referenclng
ManagemenL lnformaLlon
CaplLal expendlLure
SecurlLy
llnanclal analysls
CosL conLrol
lnLernal audlL
8egulaLory reporLlng
CredlL conLrol
llnanclal records
ayroll
Cashflow forecasLlng
8udgeLlng
CosLlng

Sales
k8As lnclude
new buslness acqulslLlon
1errlLory managemenL
CusLomer care
Lead generaLlon
Lead follow up (lnLernal and exLernal)
AccounL managemenL
CusLomer reLenLlon
lnLerpersonal skllls
negoLlaLlng skllls
roducL knowledge
Sales forecasLlng

ManufacLurlng
k8As lnclude
SLock conLrol
MalnLenance
Labour relaLlons
WasLe
8eworks
roducLlvlLy
PealLh and SafeLy
CuallLy conLrol
8ecord keeplng

MarkeLlng
k8As lnclude
AdverLlslng
romoLlonal sLraLegy
rlclng
MarkeL research
lleld supporL
MarkeLlng maLerlals
Medla relaLlons
Sales supporL
Agency relaLlons

SecreLarlal Clerlcal and AdmlnlsLraLlve
k8As lnclude
Correspondence
llllng
8ecords managemenL
AdmlnlsLraLlve supporL
lnLernal cusLomer relaLlons
LqulpmenL malnLenance
lorms admlnlsLraLlon
Schedullng
Supply malnLenance and purchaslng
1elephone coverage
ro[ecL supporL
llnally key resulL areas for everyone ln an organlsaLlon are
ersonal developmenL
rofesslonal developmenL
lnLernal and exLernal cusLomer saLlsfacLlon
ubllc relaLlons
CommunlcaLlon oral and wrlLLen
lnLerdeparLmenLal relaLlons
ro[ecL managemenL

kl lC8 1PL vA8lCuS k8As should be
quanLlLy orlenLed
quallLy orlenLed
Llme orlenLed
cosL orlenLed
or a comblnaLlon
CuanLlLy
number of unlLs produced/publlshed/senL/recelved/processed/deadllnes
Calls per hour/day/week
new producLs lnLroduced
Crlevances per 100 employees
SLaff Lurnover
CusLomer complalnLs and compllmenLs
Lrror raLe or reworks
8eLurned goods
Sales lncreased
roflL lncreased
lncrease ln markeL share
CosL
varlance agalnsL budgeL
's spenL
roflL
WasLe
CverLlme lncurred
Speed
1lme
8educLlon ln number of mlnuLes/hours/days eLc
ueadllnes and schedules meL
Average call response Llme
ro[ecLs compleLed per week/monLh eLc
number of mlnuLes beLween cusLomers
CuallLaLlve
Accuracy
CusLomer saLlsfacLlon
8epeaL buslness
MlsLakes
8eworks/repalrs
1hereforeexample
key 8esulL Area Sales
Cb[ecLlve Sell x new producL Lo cusLomers
kl number of unlLs sold per new cusLomer whllsL malnLalnlng
gross proflL level of 23
AnC1PL8 lMC81An1 A8L ln 8uSlnLSS lS
SuL? CPAln MAnACLMLn1
uLMAnu LAnnlnC
demand plannlng for core producLs
demand plannlng for parLs/accessorles
demand plannlng for crlLlcal lLems
developlng producL llfe cycle Lrends
producL llfe cycle forecasL for new producLs
eLc
kl could be
remove sLock shorLages by
lmprove lnvenLory levels 98 max
eLc

8CCu8LMAn1
qulcker sLock replenlshmenL
conLlnual sLock replenlshmenL
reducLlon ln lead Llme
eLc
kl could be
lmprovlng sLock avallablllLy 100
reduclng cosL 3
reducLlon worklng caplLal 7
eLc

SuL?
beLLer supply coordlnaLlon
more effecLlve communlcaLlon wlLh suppller
fasLer / Llmely communlcaLlon
eLc
kl could be
developlng suppller proflle all accounLs
developlng suppllers neLworklng all accounLs
eLc

8AWlnvLn1C8?
qulcker replenlshmenL
cusLomer focused lnvenLory bulldlng
loglsLlcal lead Llme reducLlon
demand based lnvenLory
eLc
kl could be
beLLer maLerlal avallablllLy100
good/ usable lnvenLory levels 98 saLlsfacLlon
eLc

MAnulAC1u8lnC
ellmlnaLlon of wasLages ln producLlon
lmprovlng LhroughpuL effllclency
process efflclency
eLc
kl could be
reduclng back orders nll
lmprovlng LargeLed dellvery daLe 98
eLc

llnlSPLu lnvLn1C8?
reducLlon ln loglcal leadLlme
full sLock avallablllLy
eLc
kl could be
full LoLal lnvenLory 100
full sLock / range avallablllLy full range
eLc

C8uL8 SL8vlCL
shorLresponse Llme Lo query
shorLenlng order cycle Llme
eLc
kl could be
maklng LargeLed dellvery daLe 100
provldlng order sLaLus aL all Llmes
eLc

ulS18l8u1lCn
order flll raLe
onLlme dellvery
backorder by age
servlce/ parLs avallablllLy
LargeLed dellvery daLe
order compleLeness
dellvery rellablllLy
eLc
kl could be
lmprove order flll raLe 98
lmprove onLlme dellvery 98
reduce shlpmenL delays 0
eLc

CuS1CML8 SL8vlCL
order sLaLus
dellvery rellablllLLy
documenLaLlon lnLegrlLy
eLc
kl could be
Llmely order sLaLus 100
Llmely dellvery sLaLus 100
eLc

1PL SuL? CPAln MAnACLMLn1 kls
could lnclude
lM8CvlnC MA1L8lAL lLCWS
8LuuCL 8AW MA1L8lAL lnvLn1C8? LLvLLS
8LuuClnC u8CPASlnC CCS1
8LuuCL l8LlCP1 CCS1
8LuuCL C8SCLL1L S1CCk LLvLLS
lM8CvlnC WA8LPCuSlnC CL8A1lCnS LlllClLnC?
C1lMlSL S1CCk LLvLLS
8LuuCL LLAu 1lML
8LuuCL 1C1AL lnvLn1C8? LLvLLS
8LuuCL llnlSPLu S1CCkS
lM8CvL uLMAnu lC8LCAS1lnC
lM8CvL MA1L8lAL 8LSCu8CL LAnnlnC


C1PL8 kls could be as follows
2MAnulAC1u8lnC
unlL volume level
unlL cosL LargeL
producLlon efflclency lmprovemenL
producLlvlLy lmprovemenL
quallLy lmprovemenL lndex
capaclLy uLlllzaLlon
eLc eLc
MA8kL1lnC
markeL share
new producL launches success
proflL conLrlbuLlon by producLllnes
eLc eLc

SALLS
sales agalnsL lasL year
sales agalnsL LargeL
sales coverage lmprovemenL
eLc eLc

ulS18l8u1lCn
markeL coverage
cusLomer coverage
channel coverage

CuS1CML8 SL8vlCL
CuS1CML8 SL8vlCL lM8CvLMLn1
-CUSTOMER SATISFACTION ACHIEVEMENT
ETC ETC

WAREHOUSING / TRANSPORTATION
-ACHIEVED AGAINST ORDERS
-PICKING / PACKING RATE
-FINISHED GOODS INVENTORY LEVEL
-STOCK TURNOVER
-
FINANCE
-Cost oI Capital USED
- Receivables leveL / against sales
-Bad-debt level
-Debt-equity ratio

PROCUREMENT / SUPPLY
-raw material inventory levels
-cost saving target
etc etc