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EXPRESSING SATISFACTION
AND DISSATISFACTION
November 3, 2008
EXPRESSING SATISFACTION AND DISSATISFACTION
(Mengungkapkan rasa puas dan tidak puas)

Text 1
(At lunch time, Machiko and Roberto were hungry. They Iound a restaurant near the college. The menu looked
very good. They chose a table at the salad bowl, sat down, and read the menu. Then they waited. They waited
Ior a long time. At last the waiter comes.)
Waiter : Yes?
Machiko : I`d like salad Iruit, please.
Waiter : Cottage cheese, yoghurt, or sherbet?
Machiko : Er, yoghurt, please.
Waiter : Anything else?
Machiko : Yes, I`ll have some bread and a glass oI white wine.
Waiter : (to Roberto) and you?
Roberto : The cheI`s salad large, with bread and red wine, please.
(After the waiter left)
Machiko : The waiter was unIriendly, wasn`t he?
Roberto : No, not unIriendly. He was rude.
(Michiko and Roberto waited more than ten minutes. Their food finally arrived.)
Roberto : Large? This is small salad.
Machiko : And this is sherbet instead oI yoghurt.
Roberto : The bread is hard.
Machiko : It`s not Iresh at all. It`s stale. I can`t eat it.
Roberto : And I can`t drink this wine chilled. It`s warm.
Machiko : Terrible. There`s no butter Ior the bread, either.
Roberto : Where`s the waiter?
Machiko : I don`t know. He`s probably gone to lunch at another restaurant.
Answer the following questions briefly.
1. How does the menu look like?
2. What do Machiko and Robderto Ieel about their meal?
3. What do they order?
4. How long do they wait Ior their Iood?
5. What make them dissatisIied?
Text 2
Paul : Have you read today`s newspaper?
James : Not yet. Is it interesting?
Paul : Yes, the apology Irom the company. Take a look. The paper is over there.
James : Picking up the newspaper and starting to read it. Is that all?
Paul : Yes.
James : This is not enough. I`m not satisIied yet. The size oI the ads should have been halI oI the page. Besides,
the company only apologized but they didn`t mention what they would do.
Paul : Oh, come on. The point is not the matter oI the size, but the company sincere to apologize.
James : Still it`s not satisIying.
Paul : I think they have already shown their good will. It`s more than enough.
Answer the Iollowing questions brieIly.
1. Who are involved in the dialogue above?
2. What is the content oI the paper?
3. What does James say to express his dissatisIaction?
4. Why does he Ieel so?
5. Write Paul`s expression to express his satisIaction.
Text 3
Robert : How do you Ieel about this Iood?
Tery : Wow... I am very satisIied. It`s very delicious.
Robert : Yes, you are right. Would you have anymore?
Tery : Yes, oI course.
Robert : I will take some Ior my younger sister. She`ll be very happy.
Tery : Yeah and I will take Ior my mom at home.
Robert : OK. Let`s go home. I never Ieel satisIied beIore.
Tery : So am I.
Answer the following questions briefly.
1. Who are having dialogue?
2. What are they talking about?
3. Where does the conversation take place?
4. What does Tery Ieel about the Iood?
5. Why do they take the Iood home?