Wlgan ano Lelgb College

Faculty ot FL Dlvlslon ot Aomlnlstratlon & |T Skllls

1
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UNIT Q301.2

MANAGE OWN PERFORMANCE IN A BUSINESS ENVIRONMENT

Unit Summary
This unit is about taking responsibility Ior managing, prioritising and being accountable Ior your own work
in a business environment.


Learning Outcome
Understand how to behave in a way that supports eIIective working.

2.1
2.3
2.4
TASK 1
Explain the purpose and benefits of setting high standards for your own work and
describe ways of setting high standards for own work.
It is important to set high standards Ior my work because then it will help me to do the
best levels oI perIormance, productivity and help me get recognized at work in a
positive way.
They can be deIined in term oI work rate, service levels, and error rate.
High standards are essential at work because they set out the targets that you should aim
to meet in many areas oI your work and which required: practice, learning, Iocus,
motivation.
My beneIits are:
O Job and personal satisIaction
O Motivation
O SelI-esteem
O Respect.

There are diIIerent ways which you can set high standards Ior your own work:
O IdentiIy speciIic tasks that take you the longest time to complete.
O Listing the main duties that you undertake each day.
O Working out how many items you usually process per minute or per
hour.
O Listing the main contacts both internal and external you speak to each
day.
Assessment criteria: 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 2.8, 2.9, 2.10
Wlgan ano Lelgb College
Faculty ot FL Dlvlslon ot Aomlnlstratlon & |T Skllls

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Explain the purpose and benefits of accepting setbacks and dealing with them.

The main advantage oI accepting setbacks at work you can move Iorward with your
other work commitments with minimum disruption.
Learning to cope with setbacks which allow you to save time by not worrying over
something that is out oI your control.
Setbacks at work happen to us all Irom time to time, causing us problems Ior
completing a task or perIorming to the required standards. A better approach would be
not to take the matter personally and instead:
O Accept that it has happened and identiIy what you can now do, in view
oI setback, to move Iorward in the most eIIective way.
O Ensure that you do not waste your valuable time worrying about things
over which you have no control.
O Learn Irom any mistakes that you have made, this will enable you to do
better next time.
O InIorm your colleagues.
O Adjust your plans.
O Renegotiate targets.

Why is it important to review your achievements and learning plan regularly?

O The most important aspect oI reviewing your learning is thinking about
what you have learnt and those you have not.
O Regular reviews oI your learning plan will help you track your
achievements as you gain Iurther experience and develop greater expertise.
O The actions to be undertaken ensure that the target is achieved.
O Talk to your manager to identiIy new opportunities Ior targets that you still
want to achieve.
O Keep your old learning plans saIe until you have updated, example in your
CV to include your new skills. Then your CV reIlects your additional
abilities iI you applied Ior a new job in the Iuture.

If you experience a setback, how should you cope with this and how can you
remain positive?
II you experience setbacks you do not put yourselI down or view yourselI as a
Iailure.
Wlgan ano Lelgb College
Faculty ot FL Dlvlslon ot Aomlnlstratlon & |T Skllls

3
ZopLscrlbdconverslonLmpscraLch267777633888docx

2.2
2.5
2.6
TASK 2
Explain the purpose and benefits of being assertive, and its meaning in work tasks,
and then give examples of work situations where it is necessary to be assertive.
Give an example of when you have shown assertiveness in your workplace.

Assertiveness is being able to stand up Ior you, making sure your opinions, needs, rights
and Ieelings are considered and not letting people always get their way.

BeneIits oI being assertive:
O You ask Ior what you want directly and openly
O Job satisIaction and comIort
O Attain respect Irom others
O Are seen as a loyal member oI a team
O Able to manage
O Experience less stress

Being assertive means you are aware oI your rights, opinions, Ieelings and needs
without becoming aggressive.

Describe ways of dealing with pressure arising from work tasks.

O Prioritize your workload
O Make a list oI tasks you have to help you at work
O Negotiate deadlines/workloads/targets
O Speak up ask Ior help ensure your manager is aware oI what other
jobs you might have
O Eat healthily and exercise regularly with suIIicient rest


2.7
TASK 3
Explain the purpose and benefits of being ready to take on new challenges and
adapt to change.

Being ready and willing to take on new challenges at work is simply a state oI mind and
makes your working experience more varied, interesting and rewording.
Wlgan ano Lelgb College
Faculty ot FL Dlvlslon ot Aomlnlstratlon & |T Skllls


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BeneIits oI being ready to take on new challenges are:

O Improves your career development and employability
O Develops your knowledge oI new technologies, working with new
people and processes
O Greater advantage to your team and employer
O Work liIe becomes more enjoyable, interesting and varied
O It makes you a valued and respected member oI the team
O Develops new and enhanced skills
O State why you think people may need to be trained or developed.
O As a team leader, how might you identiIy the development needs oI a
member oI your team?

Why should teams always need to be looking to improve their performance?
2.8
2.9
TASK
Explain the purpose and benefits of treating others with honesty, respect and
consideration. How is this beneficial and what does it bring to the workplace?

It is very important at work to behave ways to demonstrate your honesty, respect and
consideration Ior others. The best policy at work to behave honesty in your interactions
and discussion with other, this will go long way towards gaining a good reputation
among your colleagues, being respectIul and considerate oI others requires the ability
to acknowledge that colleagues may have a completely opposing view to yours.

Types of behaviour at work that show honesty, respect and consideration:

O Listening to others and giving them time and attention.
O Taking on board the opinion oI a colleague, even iI you disagree, shows
you respect their opinion.
O Owning up to errors, taking responsibility and being accountable
shows honesty, integrity and respect.


and those that do not:

O Make contemptuous Iun oI a colleague
O Regularly interrupting
Wlgan ano Lelgb College
Faculty ot FL Dlvlslon ot Aomlnlstratlon & |T Skllls


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O ReIusing others to speak

O Speaking over people at meetings
O Intimidating or even bullying others
O Not respecting cultural diIIerences.


If your team members did not agree with your suggestions, how would you deal
with this situation in a positive manner?
Explain how non-verbal communication may be perceived and what you should do
to encourage positive contributions to your suggestions.
2.10
TASK
Explain the purpose of helping and supporting others at work, and the benefits of
doing so.

Purpose oI helping others at work is important cooperatively to complete a task. L ls
lmporLanL Lo help develop and supporL your colleagues Lo help Lhem learn new skllls
Lo bulld Lhelr confldence Lo plnpolnL areas where Lralnlng may be needed lf Lhey are
worklng effecLlvely and efflclenLly lL wlll help promoLe your buslness as producLlvlLy
wlll be up Llme and energy wasLage wlll be aL a mlnlmum

Identify an occasion where you have had to support another member of staff and
state how you delivered/explained the information.

Explain what is meant by positive and negative reinforcement or feedback and
state how you might use reinforcement in the work place to promote effective and
efficient working.

L ls lmporLanL Lo accepL feedback from oLhers because lL shows Lhe sLrengLh and weak
polnLs When Lhe feedback sLarLs by Lhe poslLlve polnLs lL helps a loL Lo accepL negaLlve
ones so LhaL you can learn and lmprove from your mlsLakes Lhls way ln Lhe fuLure you
can do a much beLLer [ob CeLLlng feedback from your manager wlll also help Lo see
ourselves as oLhers see us
Lvery member has a way Lo do Lhlngs whlch mlghL belleve lL ls rlghL So lL ls lmporLanL
Lo encourage a member Lo accepL Lhe negaLlve polnLs 1o do real consLrucLlve
feedback provlde correcLlve plans and suggesLlons for lmprovemenL for Lhe weak L
can leL you see where you are golng wrong and how you can lmprove L ls glven as a
helpful meLhod of lmprovemenL noL as a crlLlclslng exerclse When glvlng consLrucLlve
Wlgan ano Lelgb College
Faculty ot FL Dlvlslon ot Aomlnlstratlon & |T Skllls


ZopLscrlbdconverslonLmpscraLch267777633888docx

feedback dlscuss whaL happened noL how you feel abouL LhaL locus on Lhe slLuaLlon
descrlbe lL and sLay ob[ecLlve Clve a reason why lLs an lssue and sLaLe Lhe lmpacL lL
had on Lhe resL of Lhe sLaff Lhe organlsaLlon or Lhe cusLomer