Based on Article 45, Paragraph 1 of the Law on the Government (“Official Gazette of the Republic of Serbia”, no.

55/05 and 71/05 – Correction) The Government adopts

THE SOCIAL WELFARE DEVELOPMENT STRATEGY
1. BASIC FRAMEWORK
Inclusion of the Republic of Serbia into the European integration process, aiming to accelerate economic and social progress, assumes the development of modern and efficient state institutions based on the rule of law, which in turn contributes to the quality of life of its citizens. The overall processes of democratisation, economic restructuring and social welfare policy reforms should be supplemented by an efficient social welfare system. Social welfare is aimed at improving the social status of citizens on a personal level, in the family and wider, in society. Social welfare should strengthen social cohesion and stimulate people’s independence and ability to care for themselves. An efficient social welfare system should respond to citizens’ needs under new circumstances and support vulnerable and marginalised individuals and groups who are in need of organised state and community support, as well as citizens who are unable to engage in economic activities and through that, secure their livelihoods.

Our country is a member of the Council of Europe, in which all state members actively promote social cohesion, through the fulfilment of the following specific objectives: - Guarantees of an adequate level of social welfare; - Stimulation of employment, continuous improvement of competencies, and respect for the rights of workers; - Ensured protection of the most vulnerable groups in society; - Promotion of equal opportunities for all citizens; - Prohibition of social exclusion and discrimination; - European cooperation in the population migration process.

The Social Welfare Development Strategy (hereinafter: the Strategy) is an integral part of the overall changes in society. Conceptually, the Strategy is harmonised

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and synchronised with the main social transition trends and it is realistic, in comparison with the existing financial resources of the state. Ratification of a vast number of international conventions, in the area of human rights, clearly indicates our country’s readiness to enhance human rights, and therefore social rights and the right to social welfare. Although the majority of social welfare rights are already embedded in the system, in order for it to become more efficient and flexible, it must be further modernized and changed. Citizens’ rights must be enhanced and made operational, while mechanisms which would ensure their timely and cost effective implementation, must be in place. Social welfare development will be implemented through reform processes, which build on international and European objectives of overall economic and social development of society, poverty reduction and ensuring improved protection of vulnerable groups of children, persons with disabilities and the elderly, as well as marginalised groups of citizens. The reform of the social welfare system is particularly influenced by the following international documents: the Charter of Fundamental Rights of the European Union, the International Covenant on Economic, Social and Cultural Rights, the International Covenant on Civil and Political Rights, the International Convention on the Elimination of All Forms of Racial Discrimination and the Convention on the Rights of the Child. The development trends of the social welfare system are also influenced by the UN Millennium Development Goals and a UN document “A World Fit for Children”. As an active participant and a member of the UN and the Council of Europe, our country has a political obligation to implement numerous declarations adopted at specific sessions of the UN General Assembly and the Council of Europe. This primarily pertains to the recommendations from the World Summit for Social Development, the World Summit on Sustainable Development, the UN Fourth World Conference on Women, the UN General Assembly Special Session on Children, the UN Second World Assembly on Ageing, the UN General Assembly Special Session on HIV/AIDS. The Strategy is founded on the reform objectives outlined in strategic documents adopted by the Government of the Republic of Serbia (hereinafter: the Government): The Poverty Reduction Strategy Paper, the Employment Strategy, the National Action Plan for Children as well as numerous other developmental documents currently being drafted or in the process of being publicly debated: the Draft National Action Plan on Ageing, the Draft Law Against Discrimination of Persons with Disabilities, etc. Accounting for the country’s current development stage, the internationally defined standards which must be incorporated into the social welfare system as well as the financial resources available to the state, the Strategy foresees a development process adjusted to the realistic potentials within society. It outlines the timeframe for reaching objectives, and flags up priority activities which pertain to protection of vulnerable

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groups of children and adults. The improvement of social welfare is founded on contemporary theoretical knowledge and the domestic experiences, as well as those of other countries. The conceptualization of basic development trends in the social welfare system is founded on: A review of the relevant needs, An analysis of the current situation, The current stage of development, The identified problems and insufficiencies, and The application of international standards and recommendations.

2. SOCIAL WELFARE IN THE TRANSITION PROCESS 2.1. Activities to Date
The overall changes in the political and economic system, and changes in the system of values, coupled with unfavourable demographic movements, have led to a disrupted social balance within our society. As a consequence, there is an increase in unemployment, enhanced poverty and social stratification, as well as increased vulnerability of children, infirm and the elderly, due to a reduced capacity of the family and society to fulfil their protective roles. A realistic transition challenge is posed by the rise of various types of antisocial behaviour and new forms of crime. The social welfare system, like other social security systems, is faced with numerous problems which call for innovative adapting to changes, as well as an enhancement of the system. The essential reasons for reforming the social welfare system are the following: beneficiaries and citizens in the social welfare system are extremely passive; the network of social services is underdeveloped; social welfare services provided by the non-governmental sector (services provided by individuals and legal entities not founded by the state, nongovernmental, socio-humanitarian organisations, associations) are not sufficiently developed and utilized; the system of public social welfare institutions and services is centralised, bureaucratised, inflexible, paternalistic, inefficient and not cost effective.

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Reforms focusing on democratisation and stabilisation of a market-oriented society, striving towards European integrations, also entail the introduction of a contemporary model of social policy. The main goal of the new social policy is an efficient system of social transfers and fulfilment of basic citizens’ needs, which serves the purpose of protecting human rights. Accordingly, social welfare goals include efficient financial support and a developed network of institutions and social services, 3

which can remove or mitigate main risks to which the citizens are exposed. Social welfare reform in the Republic of Serbia was initiated in a way that recognized the existing needs of citizens for new approaches, measures and services in this field. The transition processes in the social welfare system were initiated in 2001 through the work of the Government and the responsible line Ministry, the international and the local non government organisations. Significant initiatives, assistance and support were received from the United Nations and the European Union, governments and departments of foreign countries, international and foreign non governmental organisations, through cooperation with public administration authorities, local self-governments as well as with local non government organisations. Social welfare reform initiatives were launched and developed by the responsible line ministry through the creation and work of strategic teams for social welfare system reform, blueprinting of the reform projects, and the establishment of the Social Innovations Fund (SIF) Programme.

The reform projects encompassed the necessary changes within the system of social welfare, while respecting the requirements of the contemporary theoretical model of social work, as well as the standards of the European model for developing social welfare services and agencies. The following projects are currently being implemented: 1. Development of an Integrated Social Welfare Model at the Local Level; 2. Standards and Organization in the Social Welfare Centre; 3. Transformation of Residential Institutions in the Social Welfare System and Development of Alternative Forms of Social Care; 4. The Strategy for the Development of Foster Care and Adoption; 5. Protection of Children from Abuse and Neglect. Reform processes are also supported through a range of other innovative projects, either already completed or still ongoing. Implementation of these reform initiatives and activities in the area of social welfare, in the Republic of Serbia generated valuable new knowledge, experience and skills, creating potential for wider application and dissemination to social actors who have not participated in their creation. The adoption of the Poverty Reduction Strategy Paper signified an important step, because this document to a large extent addresses the development of a more efficient social welfare system.

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The Key Poverty Reduction Strategy Objectives and Measures in the Area of Social Welfare
The main goal is to reduce poverty and develop more efficient social welfare: - Improved recognition and identification of the poorest citizens and greater targeting of members of society unable to earn a living; - The development of alternative forms of social welfare which support life in the community – day care centres for persons with specific needs, at-home social care and assistance, foster care; - Development of professional standards, procedures, protocols and norms; - Raising citizens’ awareness about different social welfare programmes; - Linking of all social welfare actors at the local level; - Reviewing and enhancing services for persons with disabilities; - Development of specific programmes aimed at integration of Roma, refugees and IDPs.

Simultaneously, changes are occurring as a result of political and legislative actions of the National Assembly of the Republic of Serbia (hereinafter: the National Assembly) and the Government, as well as the active engagement of the responsible line ministry in their practical implementation. Changes and amendments to The Law on Social Welfare and Social Security of Citizens were made and The Family Law was adopted. The adoption of the National Plan of Action for Children created a foundation for enhancing overall child protection. There are also ongoing efforts to create and adopt a National Action Plan on Ageing, a Law against Discrimination of Persons with Disabilities, and to secure resources for reforming services for persons with disabilities. Further development of a more efficient social welfare system requires strategic planning for the continuation of reform processes towards making underlying changes of the system, with participation of all social stakeholders. A systematic approach to reforms should continue through measures, activities and mechanisms which will ensure the most favourable outcomes for beneficiaries.

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This distances them from their primary task: the assessment of citizens’ social needs and the responsibility for fulfilling them. The network of centres for social welfare is well developed: each municipality has its own centre or a centre for social welfare department (branch office). the responsibility of financing employees and supervising (monitoring) the legal and professional aspects of their work. introduced by the previously mentioned law on social protection: the founder of the centre for social welfare is the municipality. resulting in a very few municipalities being able to actually provide them. Explicitly. the threshold for realising rights prevents the majority of citizens within the “grey poverty zone” from realising the right to financial support. The realisation of “common interest” rights. either as rights by origin. securing resources for building and equipping. The procedures and obtaining the necessary documentation. The Government took over financing and control over the realisation of all rights legally defined as “common interest rights”. which secures working conditions. and all rights to permanent financial support. Analyses from the Poverty Reduction Strategy. The Capacities and Prospects of Social Welfare The current social welfare system rests on the existing Law on Social Protection and Social Security of Citizens. the efficiency and quality of work is significantly reduced due to the system of double jurisdiction. adopted in 1991. centres for social welfare are essentially dependent on republic authorities and are not functionally tied with local authorities. abolished existing social welfare funds both at the local and republic level. were transferred under the jurisdiction of the Republic. for underdeveloped municipalities. demonstrate that a 10% increase of the threshold would double the number of beneficiaries of financial support.2. foster care. and amended nine times since then. The existing services and forms of support have very limited prospects for 6 . or rights transferred from the state. until 1991. The founder of the centre is the local selfgovernment. as well as subsidies from the republic budget (and of the Provinces). for most citizens are complicated. in terms of office space and equipment as well as a small proportion of staff salaries (of those who work on the realisation of rights financed by the local self government).2. to provide. guaranteed by the Republic is also bureaucratised. This included adequate sources of financing. clubs). Furthermore. Due to a lack of resources. the insufficient development of these services was exuberated by a lack of control mechanisms and the stimulation for encouraging the realisation of rights. In this way. which was impeded when the jurisdiction over residential care in all its segments (the network plan of institutions and the founding rights over them. However. while the Republic. which local self governments were obliged by law. the provision of rights and services in the area of social welfare was under the jurisdiction of municipalities. The municipalities retained jurisdiction over the financing of open forms of social protection (day-care service centres. This system was characterised by intense development. as well as for the provided services). besides securing funds for all permanent cash benefits and residential care. also assumes to the greatest extent. with insufficient resources for their further development. home care and assistance. The political trends at the time characterised by a centralization of responsibilities and finances. especially of open forms of social protection.

Namely. i. Under such conditions. children and adults ages from 4 to 50.900 children residing in institutions and foster families. between 40 and 50% of them are displaced from their original place of residence. because more than 100 municipalities do not provide guaranteed support services. These institutions are characterised by a large number of beneficiaries (from 300 to 650). has led to an institutional isolation of many beneficiaries whose needs would be better fulfilled through other types of services. another 1. even when it is not essential. the adequacy of the measures which have been applied.200 children without parental care and children with disabilities have been placed in institutions. a categorisation of institutions according to the categories of beneficiaries and an inadequate fulfilment of needs of a great number of beneficiaries. leads to an absence of a unique registry and an insight into the holistic needs of the beneficiaries. and care-takers are insufficiently trained for the application of contemporary work methods. Out of a total of 4. so that institutions which were originally meant for children with disabilities. however. that is. along with underdeveloped communitybased services. Due to a high level of centralisation. the staff structure prescribed by norms is inadequate.overcoming poverty.e. most often with no further support for independent living. which exceeds the number prescribed by norms and standards. All of this raises issues regarding respect of beneficiaries’ rights. limited funds in municipal and city budgets and consequent insufficient interest in the social welfare system. children remain in institutions too long. are provided within different systems. Financial benefits for citizens who are capable for work. Services provided to children without parental care in social welfare (residential) institutions are incomplete and do not empower them for independent living. upon finishing school. slows down the achievement of these rights. community based services are not developed in line with citizens’ needs. Due to insufficiently developed foster care and unequal coverage. Children with disabilities placed in five residential institutions are particularly vulnerable. At the same time. are unable to independently provide for their basic needs and those of their family. in their natural environment. Fragmented decision making on the rights to these forms of financial support and their distribution through different systems leads to an enlargement of the administrative – bureaucratic apparatus. a vast number of adults with disabilities and elderly citizens are not able to fulfil their needs. alongside insufficient resources at the local level has created a bungling network of institutions that does not respond to the real needs of the beneficiaries and does not provide adequate services. Broadly defined and applied rights to residential accommodation. even older. They usually spend their entire life in an institution. gradually became institutions for the accommodation of adults as well. Additionally. The facilities are in poor condition. leave them upon reaching adulthood. This has resulted in a predilection for residential accommodation. a significant number of 7 . a centralised approach in planning residential capacities and financing rights.

majority of whom are displaced from their original place of residence. Some groups of beneficiaries for whom no adequate care could be provided in their natural environments. with proper support. and territorially and functionally inaccessible. because there are no developed capacities.) resides in institutions. Beneficiaries in residential care often face social isolation to a different degree. The quality of services in existing institutions is lopsided and the available support for preserving physical and mental capabilities of beneficiaries and the improvement of the quality of their life. etc. mental health issues and persons with physical disabilities. are placed in residential institutions with no adequate programs to address their needs. 8 . their needs could be better fulfilled in their natural environment. currently accommodate 5. are insufficient.3. is not always provided. Strategic Development Trends The social welfare system reform will be implemented through joint activities of the National Assembly. Some of these institutions have waiting lists. psychiatric problems and chronic diseases. Approximately 7. the Government. while in some local communities there is no possibility for accommodation at all. 17 residential institutions for persons with cognitive disabilities. The lack of diversified forms of support in the natural environment. even with terminal illness. the Ministry of Labour. including persons with disabilities. children and youth with cognitive disabilities are excluded from the educational system and placed in institutions for persons with mental health issues. as well as small residential capacities. however they often lack adequate financial and staff capacities.574 beneficiaries.800 beneficiaries are placed in homes for the elderly. Such a system does not provide sufficient conditions for the development of services which would be territorially and functionally accessible to beneficiaries and therefore this Strategy is aimed at overcoming the existing weaknesses. children with behavioural problems often remain in shelters for unjustifiably long periods of time. Employment and Social Policy. small group homes. while their rights are endangered as a result of an inability to satisfy their basic needs in an adequate manner. as well as all relevant social welfare stakeholders in the Republic of Serbia. although. young persons with disabilities could be placed in institutions for the elderly. usually as a result of the lack of other community-based services (day care centres. Therefore. is also noticeable among existing services for the elderly. with cognitive impairments and mental health issues. These institutions accommodate a significant number of beneficiaries with medical conditions. Residential capacities for beneficiaries. other ministries. 2.municipalities do not have residential capacities for those who essentially need this service. The number of citizens in need of support due to physical and mental impairments exceeds the number which.

beneficiaries are passive. the elderly and persons with disabilities is provided through the creation of a social welfare policy which actively prevents occurrence of social problems in society and through synchronised activities of the social and health care systems. provision of information to and education of citizens about ways of improving the quality of their own lives. police. health care. A delayed. 2. Harmonisation of activities delineated by various strategic documents aimed at promoting healthy life styles. 3. Development of harmonised strategic and action plans in specific areas primarily immanent to social welfare: e. to increase own self-sufficiency and independence in fulfilling their own basic needs. aimed at reviewing and restructuring the social welfare system through: 1.g. This goal cannot be achieved solely through the social welfare system. police and justice. the elderly. unsynchronised and partial societal reaction to social problems.The key reform trends are: 2. victims of family violence. Creation of New Policy and Legislative Activity • Defining a developmental social welfare policy and liaising with other systems and activities in society Timely and effective protection of children. government councils. During a period of sudden and severe changes in society. intensified by transition processes. culture. the Government. the employment system. They enter early into the social welfare system and stay in it for a long time. as well as society as a whole.3.Under the existing conditions in the system. persons with disabilities. Development of resources to empower individuals and families belonging to vulnerable and marginalised groups. but through an organised and coordinated approach of various systems in society: education. employment. while the provided services do not adequately develop their abilities to overcome unfavourable living circumstances and satisfy their own and their families’ basic needs.1. other relevant ministries. etc. provision of information. the number of social welfare system beneficiaries increases. Policy development in the area of social welfare includes activities of the National Assembly. judiciary. indicates the need for development of planned and organised preventive measures and programmes. and the mitigation or 9 . Employment and Social Policy. excluded from mainstream developments . local self-governments. education. as well as timely informing and educating them about the ways and possibilities of using available resources in the community. the Ministry of Labour. It is imperative to establish a wide societal consensus in regard to models and directions of support to healthy live styles of citizens. The basic preventive mechanisms include the development of resources for preserving and enhancing the quality of citizens’ lives.

. is to do it in their natural environment – the family and local community. etc. as well as reducing the range and intensity of socially adverse occurrences.3.2. through the development of a wide range of community based services.The Law on the Children’s Ombudsman. or areas relevant to the realisation of social protection of citizens (health. favouring institutional forms of protection through residential accommodation. The majority of responsibilities for determining rights. The introduction and activation of the above-mentioned measures and mechanisms enables a timely and adequate reaction of society to citizens’ needs and enables citizens to assume responsibility for the quality of their own lives. employment. feasibly. education.). . are concentrated at the level of the Republic. and insufficient development of support programmes and services for individuals and families who are facing everyday-life difficulties.The Law on Preventing Discrimination of Persons with Disabilities. timely and rationally fulfil people’s needs. because the best way to efficiently. Certain laws have already been adopted.The Law on Amendments and Additions to the Law on Social Protection and Social Security of Citizens. harmonisation of legal regulations and their alignment with EU legislation The development of new policy is sided with the improvement of legislation. pension and disability insurance. financed by the Republic. violence.The Law on Juvenile Perpetrators of Criminal Acts and the Legal Protection of Juveniles. .eradication of their dependence on social services/agencies – by developing programmes prescribing preventive activities. The lack of choices of services leads to an irrational use of financial resources.The Law on Associations. • Improvement of legislation. in all relevant areas. and all other laws which regulate the areas related to or overlapping with social welfare. some are within the parliamentary procedure. . while others are yet to be adopted. . .The Family Law. decision making on the way they will be realised and the necessary resources. The local self-government does not have enough autonomy.The Law on the Citizens’ Ombudsman. social exclusion and other socially detrimental occurrences. Legislative activities include: . preventing multigenerational transfer of poverty. 10 . It is necessary for municipalities and cities to regain the responsibility for social welfare of their citizens. Decentralization of the Social Welfare System Centralised management was one of the main characteristics of the political system in the previous period. 2. harmonisation of legal regulations and their alignment with EU legislation. and neither is it interested in fulfilling citizens’ needs.

should remain at the local level. At the same time. this system implies that responsibility for securing the conditions for the functioning and work of centres for social welfare should be placed entirely on local self-governments. it is necessary to ensure that the state prescribes minimal rights of beneficiaries. However.• The decentralisation of jurisdiction and resources to the local level The decentralisation process presumes that certain conditions and mechanisms are in place to ensure that local self-governments have adequate sources of funding for addressing social needs of their citizens and that they fully realise their obligation to use these resources for developing social welfare services. which can be satisfied through a variety of inter-connected and complimentary services (continuum of services). local self-governments finance their citizens’ needs from their own resources. Regardless at which level the services are being organised. It must also make sure that in case these resources are being improperly spent. This means that the forms and the fulfilment of those needs of citizens. at least until adequate economic and political conditions have been met. which can fulfil their needs in the area of social welfare. which will enable covering a larger number of beneficiaries. Only rights pertaining to permanent cash benefits should remain entirely under the jurisdiction of the Republic. the system must be flexible and allow development and application of the most optimal services. This will warrant an appropriate interest and responsibility of the municipality. for the needs and problems of its citizens. The diversity and cost-effectiveness of services will at the same time assure that the needs of beneficiaries are addressed in a manner which balances the demand and available financial resources. except those which multiple stakeholders (linked by a common interest) determine to be services best organized at the regional level. Additional financial support must also be allocated from the Republic level (according to criteria defined by the Republic) to those municipalities and cities unable to secure enough funds by themselves. they are taken away and services are organised from the republic level. The law must ensure mechanisms for local self-governments to allocate a certain amount of resources for social needs of their citizens. 11 . In a decentralised system services are provided primarily at the local level. The decentralisation of social welfare to the local level will contribute to the development of a greater variety of more feasible local services in the beneficiaries’ natural environment. secured from own funds or those transferred from the Republic level. Only a small number of highly specialised services can be organised at the Republic level. By changing legislation. under the same conditions. which therefore need financial resources. as well as the provision of finances for them. and that their accessibility is equally guaranteed to all.

4. Quality services 12 . families and groups at risk do not get socially isolated and do not become permanently dependant on social services. in a way that. as a means of financial security. The Provision of Quality Social Welfare Services The purpose and the aim of developing community based social services is primarily prevention. 2. It is necessary to create an adequate. to actively and responsibly participate in encouraging the development and improvement of the social welfare system. technically advanced information system with a regularly updated database. the creation of conditions for activating their potentials. Undertaking measures to ensure that the resources provided to able-bodied citizens. Consolidating the work of municipal services responsible for ensuring the realisation of citizens' cash benefit rights. Participation will enable citizens and beneficiaries.• The development of mechanisms for citizens’ and beneficiaries’ participation in the decision making process regarding resources and ways of fulfilling needs The existence of a centralised social welfare system has led to a situation where citizens do not perceive social welfare at the local level as a system which can be and should be influenced.3. as stakeholders. De-concentration of all forms of financial benefits in social welfare provided from the Republic budget should fully rationalise administrative procedures. Activities to be undertaken must be along the lines of: • Assuring the financial security for the poorest (financially most vulnerable) groups of citizens unable to earn a living due to their mental and/or physical condition. through their work-engagement. are aimed at their employment.e.3. through the provision of cash benefits. Ensuring More Efficient Cash Benefits in Social Welfare It is necessary to achieve the level of securing an existential minimum for beneficiaries. • • 2. who do not have families or relatives able to support them. Their reaction to the system is therefore passive and they are not motivated for any kind of active participation in the decision making process. which would in turn ensure transparency and efficiency of the system. so that individuals. i.3. they are able to partly or fully provide for themselves. It is necessary to legally define mechanisms which would permit active participation of citizens and social welfare beneficiaries in the decision making process related to ways for satisfying social needs and securing resources.

The procedure preceding the actual consumption of services should be conducted in a meaningful and client-friendly manner. Introducing new social services within existing social welfare institutions and agencies. licensing. Introducing an efficient appeal system. and the introduction of a system for professional advancement of employees.create positive changes. Developing standards and improving the quality of services provided by social welfare institutions and agencies. within an optimal time span. adoption. at all levels. 2) Protection against abuse and neglect of children. • • • 2. home care and assistance and other social welfare services. The provision of quality services implies: • • • Stimulating development of diverse community-based social services and inclusion of a variety of social stakeholders in the area of service provision. 4) Strategic planning and cross-sectoral co-operation. Strengthening Professional Capacities of Social Welfare Employees Increasing professional competencies of social welfare employees will be achieved through: • On going education in the application of new standards. Support to and affirmation of the family as the paramount framework for protection of vulnerable groups and stimulating the development of foster care. accreditation of new programmes and services. as well as protection against domestic violence.3. 3) Foster care and adoption. plans and programmes. Defining and networking of services provided by different sectors and subsystems. as well as within the local community.5. • 13 . day care centres. Creation and accreditation of educational training packages. 5) Establishment of community based social programmes and volunteer management. adults and the elderly. for educating social welfare professionals in the following areas: 1) Responsibility for the implementation of professional procedures (case management) in centres for social welfare and other service providers. enable beneficiaries to overcome risks and prevent further development of problems and conditions detrimental to their quality of life.

Management of social institutions and human resources in social welfare. Relevant social stakeholders in the process of social welfare system reform are: • • • • • • • • • • • • • • • • • • • The National Assembly The Government The Ministry of Labour. ethical and professional accountability through the introduction of a professional code of conduct into the social welfare system. Stakeholders in the Social Welfare Reform The social welfare system reform will be implemented through participation of all relevant social welfare stakeholders in the Republic of Serbia. Introduction of quality control mechanisms through monitoring. Specialised programmes for specific groups of beneficiaries. The achievement of aims and objectives defined in this document requires that relevant social stakeholders with a significant impact on social welfare are adequately engaged in the social welfare reform.6) 7) 8) 9) • Family mediation. as well as a system for independent supervision and control of professional social work. Affirmation of general ethical principles and upgrading the standards of professional behaviour. supervision and evaluation of social welfare outcomes. • 2.under the jurisdiction of the abovementioned ministries International authorities and organisations Organisations and authorities of other interested states and governments International and foreign non government organisations 14 . Supervision and evaluation of the outcomes of professional social work. Employment and Social Policy The Ministry of Finance The Ministry of Health The Ministry of Education and Sport The Ministry of Interior The Ministry of Public Administration and Local Self-Government The Ministry of Justice The Ministry of Science and Environmental Protection The Ministry of International Economic Relations The Ministry of Culture Local self-government authorities – municipal and city assemblies The Standing Conference of Towns and Municipalities Social welfare institutions and agencies Institutions belonging to other systems .4.

centres for social work. o Agree on local budgetary allocations for social programmes (the development of social services at the local level). it is necessary to work jointly in the following manner: • • • • • Cooperation and carrying out activities within the same conceptual and strategic framework. Employment and Social Policy will: o Agree a plan for cooperation. o Agree on procedures for exchanging information. determining needs and capacities within the local community.4. foundations and religious communities Economic societies and entrepreneurs Institutions for higher education and institutes Citizens and beneficiaries of social welfare rights and services. Building and developing own capacities necessary for implementing activities designated in the process of social welfare reform. which will ensure active participation of local self-governments in the development of social welfare at the local level.). o Perform other necessary activities aimed at achieving the goals of this Strategy. o Define roles. A clear mandate and area of responsibility for making concrete changes and improving particular parts of the social welfare system. non government organisations. Periodically evaluating previous activities conducted in one’s own area of work. Providing the necessary inputs to each other aiming to exchange experiences and transfer knowledge relevant for further reform processes. Particularly important stakeholders in the reform process are: • Local self-government authorities and The Standing Conference of Towns and Municipalities – in cooperation with the Standing Conference of Towns and Municipalities and local self-government authorities. other social welfare institutions and agencies. 2. and the same timeframe. The Necessary Cooperation and Joint Activities With the aim of successfully implementing this Strategy. obligations and responsibilities of social welfare reform stakeholders at the local level (local self-government authorities. o Establish frameworks and criteria for defining specific social welfare services. that will be provided at the regional level. the Ministry of Labour. 15 . etc.• • • • • Local non government organisations Funds.1.

palliative care. children with disabilities and children without parental care). o Providing professional assistance in calculating and evaluating the costs of social welfare services. o Development of programmes for inclusive education of children with disabilities and children belonging to marginalised social groups. o Inadequate child care. bodies and teams in the social welfare field. o Co-financing of joint programmes. education and development of children. jurisdictions and responsibilities. o Development of prevention programmes in the area of health care education and cooperation with organisations. • • 16 . o Education and training of employees. o Other necessary activities aimed at achieving the goals of this Strategy. o Consulting on the annual budget planning cycle. The Ministry of Education and Sport – The Ministry of Labour. o Exchange of information regarding child neglect and abuse. The Ministry of Health – The Ministry of Labour. in line with the social welfare system reform needs. Employment and Social Policy and the Ministry of Finance will agree a plan for cooperation in the areas of: o Creating a stable influx of budgetary funds for implementing the social welfare system reform activities. o Co-financing of joint programmes. o Provision of benefits guaranteed by law and other legal regulations (for children from poor families. HIV/AIDS. o Joint work on combating addiction diseases (drugs. Employment and Social Policy and the Ministry of Education and Sport will agree a plan for cooperation in the areas of: o Early detection of problems in the behaviour. o Consulting on the rebalance of the budget.• The Ministry of Finance – The Ministry of Labour. o Other necessary activities aimed at achieving the goals of this Strategy. Employment and Social Policy and the Ministry of Health will agree a plan for cooperation in the areas of: o Early detection of health and developmental impairments among children. as well as the provision of support to inflicted families. o Home care and provision of health care in social welfare institutions. o Development of prevention programmes. alcohol etc). o Agreeing inter-sectoral obligations. in the area of child protection.

Employment and Social Policy and the Ministry of Culture will: o Jointly develop action plans and mechanisms aimed at promoting healthy life styles though the media. o Perform other necessary activities aimed at achieving the goals of this Strategy. multi-sectoral and multidisciplinary teams. o Perform other necessary activities aimed at achieving the goals of this Strategy.). o Develop mechanisms for an exchange of information between various judiciary authorities and centres for social welfare and other relevant stakeholders at the local level. The Ministry of Culture – The Ministry of Labour.). etc. The Ministry of Justice – The Ministry of Labour. o Perform other necessary activities aimed at achieving the goals of this Strategy. Employment and Social Policy and the Ministry of Justice will: o Agree the framework for signing protocols on cooperation between centres for social welfare and other social welfare institutions and responsible judicial authorities in the areas of protecting children’s rights.o Other necessary activities aimed at achieving the goals of this Strategy. striving to prevent the occurrence of social problems. • The Ministry of Interior – The Ministry of Labour. multi-sectoral and multidisciplinary teams. in accordance with the law. • • 17 . o Establish mechanisms of cooperation to jointly implement the Law on Juvenile Perpetrators of Criminal Acts and the Legal Protection of Juveniles. etc. o Within their legal jurisdictions. in the areas of preventing and responding to domestic violence (creation of coordination bodies. centres for social welfare and other relevant local stakeholders about perpetrators of criminal acts against minors. as well as those acts committed by minors. Employment and Social Policy and the Ministry of Interior will: o Agree the framework for signing protocols on cooperation between centres for social welfare and other social welfare institutions and the responsible territorial organisational units of the Ministry of Interior. stimulate activities of informing citizens about the ways and possibilities of using resources available in the social welfare system. preventing and responding to domestic violence (creation of coordination bodies. o Ensure an exchange of information between the responsible territorial organisational units of the Ministry of Interior.

aiming to secure coordinated donor support for the implementation of the Strategy.). Employment and Social Policy and the Ministry of Science and Environmental Protection will: o Support long-term and systematic implementation of fundamental and applicable scientific projects within the relevant social science disciplines which present the starting point for changes envisaged by the social welfare system reform.). Employment and Social Policy is expected (The Poverty Reduction Strategy. o The identification of priorities. as well as in other strategies where active participation of the Ministry of Labour. The Ministry of Science and Environmental Protection – The Ministry of Labour. . with direct impact on the implementation of the Strategy. Employment and Social Policy will agree with the above-mentioned stakeholders a plan for cooperation and outline responsibilities in regard to: o The design. o Long-term and systematic implementation of projects supported by these stakeholders. • International authorities and organisations. etc. o Secure an exchange of knowledge and information with countries whose experiences are relevant for an efficient implementation of the Strategy. with the aim of establishing functional linkages 18 . implementation and funding of reform projects. Employment and Social Policy and the Ministry of Public Administration and Local Self-Government will agree on a framework of cooperation and will carry out other activities aimed at achieving the objectives outlined in the Strategy. Employment and Social Policy is expected (The Poverty Reduction Strategy. o Agree on the framework for cooperation and carry out other activities aimed at achieving objectives outlined in the Strategy. organisations and authorities of other interested countries and governments. international and foreign non-government organisations – The Ministry of Labour. • • The Ministry of Public Administration and Local Self-Government – The Ministry of Labour. as well as in other strategies where active participation of the Ministry of Labour.• The Ministry of International Economic Relations – The Ministry of Labour. o Particularly cooperate on achieving the objectives outlined in the National Programme for Environmental Protection through participation in the development of relevant action plans. Employment and Social Policy and the Ministry of International Economic Relations will: o Define functional channels for cooperation and information flow. etc.

at the local level. The Overall Goal The reform of the social welfare system should contribute to improved protection of the poorest citizens through an adequate establishment and provision of an existential minimum. complementary to beneficiaries’ needs. The beneficiary is given an opportunity to use appropriate services on time. OBJECTIVES OF SOCIAL WELFARE DEVELOPMENT 4. 3. • Availability of services to beneficiaries – creating conditions and developing community based services. as well as an improved quality of life of those citizens who. continually and for as long as necessary. Respect for and integrity of human rights in the social welfare system reform also implies the implementation of the following principles: • Best interest of the beneficiaries – providing services which are. • • • 4. whose consistent application is ensured through the harmonisation of the domestic legal system with ratified international documents and contemporary social work practices. for various 19 . to the greatest possible extent. leading a productive life in the community and preventing dependence on social services. so that citizens could primarily address their needs in their living environment. Continuity of protection and the possibility to choose services and providers – developing diverse services within the public. responsibility and independence of beneficiaries – ensuring participation of beneficiaries in decision making processes pertaining to the fulfilment of their needs along with a responsibility for selecting and utilising own potentials. o A harmonised approach. PRINCIPLES OF THE SOCIAL WELFARE SYSTEM REFORM Respect for and integrity of human rights is the basic principle of the reform.with wider reform initiatives in the Republic of Serbia. etc.1. while selecting those which are least restrictive for beneficiaries. Participation. while respecting human rights and dignity. Least restrictive environment – providing support to various services primarily in the natural environment. Providing support to beneficiaries for activating their potentials for independent fulfilment of needs. non-government and private sectors.

services and activities specifically focused on the individual. adults and the elderly who are not capable for independent living.effective social welfare implies: the development of programmes aimed at preventing the occurrence and trans-generational inheritance of social problems. expressed as . as well as to prevent dependence on social services. accessible. they should support beneficiaries’ integration in the community. Measures. Building on the basic principles of the social welfare system reform. communitybased services aligned with the needs. through accessible. an appropriate level of services and protection. and in accordance with identified needs of beneficiaries. neglect and exploitation. eliminate or alleviate risks or constraints and maximise the development of their potentials for leading a productive life in society. Social welfare services which consist of activities and resources. their empowerment for leading a productive life in society. accessibility of services selected in beneficiaries’ best interest. as well as permanent monitoring of the social welfare system impact. and provide urgent interventions. families at risk and marginalised groups. Social welfare services should be territorially and functionally available. services and activities for groups in need of specific support: children without parental care. improve the choices and quality of residential accommodation. The overall goal of the social welfare system reform is development of integrated social welfare in which social stakeholders use the existing and develop new resources in the most efficient way. require assistance in fulfilling their basic needs (which cannot be fulfilled in another way). - - 20 . are offered to beneficiaries in order to improve their quality of life. Measures. persons with disabilities and children and adults victims of violence. responsible parenthood and prevention of dependence on social services.respect for and integrity of human rights. high quality and diversified services in order to preserve and improve the quality of life of vulnerable and marginalised individuals and groups. An introduction of the system of quality of services in social welfare enables the standardisation of professional service provision. children in conflict with the law. and the beneficiaries’ best interest. and to empower them for leading a productive life in society. through the creation of a network of diversified. at different levels. It is necessary to develop services by planning. participation and responsibility of beneficiaries in selecting services provided in the least restrictive environment .reasons.

Picture 1 – The Structure of Social Welfare System Reform Objectives INTEGRATED SOCIAL WELFARE Overall Goal Objectives IMPROVEMENT OF SOCIAL WELFARE FOR THE POOR DEVELOPMENT OF A NETWORK OF COMMUNITYBASED SERVICES Specific Objectives Securing an existential minimum A more efficient system of financial support Integrated assessment and planning in the community System of quality Territorially and functionally available services Strategic and crosssystem planning Tasks Comprehensive assessment. planning and evaluation Development of services which support living in the community Improvement of the supply and the quality of residential accommodation Development of urgent intervention services 21 .

In line with that.065 family households which receive cash benefits. securing more complete. in the form of one-off benefits. Reform Objectives 4. services and programmes which are continuously aligned with citizens’ and beneficiaries’ needs. in which the social welfare system provides support for the most vulnerable citizens and social groups. supplementary funds for care-takers. financial support provided to able-bodied beneficiaries is not an incentive for their employment and activation of their potentials for leading a productive life in the 22 . along the lines of using new methodological approaches. Specific Objective 1. Financial support is either provided from the Republic budget and is realised through centres for social welfare in the form of regular (ongoing) cash benefits or from local self-government budgets. it is necessary to determine and provide the level of an existential minimum and create a more efficient and effective cash benefits system. should be a part of a single and complete state policy. As a result of insufficient resources.) are provided within the existing social welfare system to citizens unable to secure funds for satisfying their basic needs. crosssectoral networking and integration at the local level. one-off benefits. Objective 1 – Improvement of Social Welfare for the Poorest Citizens Reducing the number of poor people. available resources and the achieved and planned degree of societal development. On the other hand. 17.1. implementing a new organisation of work and guaranteeing quality of services.2.An efficient social welfare system also implies a transformation of the existing social welfare institutions.2. activating their work potentials.000 or 33% are headed by individuals deemed incapable of work. receive financial support. are below the existential minimum level. A reformed social welfare system relies on an existing network and further develops that network of institutions. more efficient and cost-effective coverage through programmes and services. cash benefits for people who are permanently vulnerable because they are incapable of work.1 – Securing an Existential Minimum The Current Situation Various types of financial (cash) benefits (financial support to families. assistance for gaining work competency. etc. All citizens who fulfil the legally prescribed criteria. From a total number of 51. 4. due to unemployment or temporary or permanent inability to work. with respect for their human rights. regardless of whether their financial vulnerability is based in unemployment or temporary or permanent inability to work.

although they fulfil the criteria.community.e. Moreover. i.e. Employment and Social Policy Time frame: 2006 2. employment agencies’ activities must contribute to the development of subsidised employment programmes for social welfare beneficiaries. the realistic capacities of the state. refusal to receive assistance from the state. Redefining the poverty line for the territory of the Republic of Serbia in accordance with the achieved level of economic development. Employment and Social Policy. a certain number of poor people do not exercise their social welfare rights. not having a permanent residence address. as well as public works. the realistic capacities of the state. Lead responsibility: Ministry of Labour. adjusting it to the achieved level of economic development. local self-governments. sufficient for satisfying basic needs. etc. The reasons for this are numerous starting from a lack of information. This could activate the potentials of able-bodied beneficiaries and create the conditions for cash benefits to truly become a temporary solution for overcoming crisis situations caused by a lack of financial means. Lead responsibility: The Ministry of Labour. while persons with disabilities could activate their work potentials in accordance with their capacities. Until conditions for employment of able-bodied cash benefit beneficiaries are created. In order for the social welfare system to truly support the most vulnerable citizens. Developing programmes for employing able-bodied beneficiaries of cash benefits. it is necessary to redefine the poverty line in the Republic of Serbia. Measures. Activities and Mechanisms 1. employment agencies Time frame: continuously Specific Objective 1. it is necessary to intensify social welfare for children through support within the child protection system and other systems. At the same time. i. index the poverty line based on living expenses and undertake measures for reaching a level of development.2 – A More Efficient System of Financial Support The Current Situation Financial benefits for individuals and families who are unable to independently satisfy their basic needs are provided through a variety of systems: the social welfare 23 .

Strengthening existing service departments and integrating their activities. joint planning and co-ordination of activities between that municipal administrative authority and the local centre for social work will enable timely and adequate fulfilment of beneficiaries’ needs.system. results in the growth of the administration-bureaucratic apparatus. which are provided from the Republic budget. Employment and Social Policy Time frame: 2008 2. Employment and Social Policy. as a part of delegated tasks. Drafting (developing) legal acts which regulate financial benefits in the areas of social welfare. slowness in the realisation of citizens’ rights. child protection and employment. based on available financial resources in the local community. Measures. child support and other benefits for children and families are realised through municipal administrative authorities responsible for child and social welfare issues. In accordance with the Law on Financial Assistance to Families with Children. disability). Professionals employed in centres for social welfare will continue to assess beneficiaries’ needs (which can be of a financial nature) through the application of professional methodological procedures. temporarily or permanently incapacitated to fulfil them for various reasons (poverty. unemployment. All rights realised exclusively through an administrative procedure based on beneficiaries’ identification documents and without the need for a professional assessment procedure. These types of financial benefits rest on principles of solidarity and the creation of conditions to meet the basic needs of citizens. Local self-governments determine the possibility for beneficiaries to receive subsidies for covering expenses incurred for electricity and public utilities. while the administrative procedures for realising the right to assistance will be handled by the responsible municipal authority. Information exchange. similarly to the way in which child protection rights are regulated. would be achieved more efficiently and more rationally through a consolidated municipal administrative authority in charge of child protection and social welfare. Transferring the administrative procedure for realising rights to all types of cash/financial benefits outside of the centre for social welfare would create conditions for a more adequate and more efficient provision of social security for citizens. Lead responsibility: Ministry of Labour. child protection and employment. Fragmented decision making on the beneficiaries’ entitlements to these rights (financial benefits) and their disbursement through different systems. an absence of a unique registry and a lack of insight into the holistic needs of beneficiaries. Activities and Mechanisms 1. local self-governments 24 . There lies the need to de-concentrate all forms of financial benefits in the social welfare system. one-off benefits and other financial benefits. Lead responsibility: Ministry of Labour. Financial support for families and supplementary funds for care-takers are provided through centres for social welfare who conduct activities related to these entitlements.

4. Stimulating the potentials of able-bodied beneficiaries will contribute to creating the conditions for them to lead independent lives. with a better quality fulfilment of citizens’ needs. and transferring administration of financial benefit services out centres for social welfare. Specific Objective 2. The transfer of procedures for providing financial benefits from a centre for social welfare to a municipal administrative authority in charge of child protection and social welfare. it is important to have easy access to information about the types of available services. as a result of a permanent inability to work. Objective 2 – Development of a Network of Community-based Services Identifying the needs of beneficiaries at different levels (individual. a closer cooperation with employment agencies and the establishment of a service department which would encompass all forms of financial assistance at the local level. to receive support in obtaining the required documents. a unique registry and more efficient procedures. Creating a unique registry for financial benefits. The qualitative improvement in service provision. Lead responsibility: Ministry of Labour.Time frame: 2008 3. and the establishment of a system that would assure quality of services both at the professional and organisational level. and to have an efficient appeal procedure.2. which would be achieved through a clear separation of professional and administrative work.2. would also ensure easier access to services. group.1 – An Integrated Approach to Identifying Needs and Planning of Community-based Services Overlapping and insufficient provision of certain services occur as a consequence 25 . should all contribute to a more efficient and rational use of resources. Employment and Social Policy. local self-governments Time frame: 2009 Expected Impact The proposed changes should contribute to the provision of an existential minimum to beneficiaries who are not able to satisfy their basic needs. From the beneficiaries’ point of view. having a well planned and well synchronised (across various systems) development of a network of services which are territorially and functionally available to citizens. community). free from reliance on social services. will enable the citizens to satisfy most of their needs within their local community.

and there are no mechanisms for independent representation. The consequence of this is an inadequate network of services. they are not transparent. incomplete. i. development of new services. An analyses of beneficiaries’ needs and a forecast of the development of services at municipal and inter-municipal level should primarily contribute to the process of identifying local communities’ potentials for further development of the existing services within the area of social welfare. used in various systems. implies the necessity for liaison and co-operation between all service providers. regions. As a result. both at the Republic and local level. planning for and providing services.e. transparency and participation of beneficiaries. There is a noticeable absence of a planned approach in development of services that are adjusted both to individual and common needs of various groups of beneficiaries and aligned with the specific features of local communities. A comprehensive and timely reaction to the rights and needs of citizens which have been jeopardised. inefficient and wasteful spending of available financial resources. often divergent to the primary needs of various beneficiary groups and specific features of local communities. beneficiaries’ needs are not determined and addressed in a holistic. adopt. especially vulnerable groups . The current record keeping and documentation filing system is often unsuitable. an ambiguous division of roles and responsibilities and the lack of cross-system co-operation. timely and rational manner.children and adults.of a fragmented approach to identifying beneficiaries’ needs. These protocols are of an utmost importance for establishing an integrated model of social welfare and the development of partnerships. the appropriate cooperation protocols which would define responsibilities and mechanisms for co-operation between different systems in regards to the assessment of citizens’ needs. In order to establish an adequate cross-sectoral co-operation it is necessary to develop. and impedes an adequate assessment of beneficiaries’ needs and planning of 26 . crosssectorally coordinated planning of services at different levels The Current Situation Lack of mechanisms for identifying the needs of beneficiaries. Administrative procedures for receiving services are unwieldy. • Task 1 – Identifying the needs of groups of beneficiaries and strategic. reduction of administrative procedures to a level which ensures and guarantees the defined standards of services. sector institutions and private service providers). Another constraint to adequate planning is the incompatible registry. as well as inclusion of new service providers (non government organisations. impinges on the absence of a planned and partnership approach to the development of social welfare services at different levels. that is. do not ensure beneficiaries’ participation.

and then continuously 5. and in line with the identified needs. as well as an operationalisation of strategic plans. Adopting co-operation protocols at the local level for assessing and addressing the needs of particularly vulnerable groups (children. Employment and Social Policy. In order to remedy these problems. in the longer period (three to five years). For that purpose.social welfare services. Employment and Social Policy. it is also necessary to create strategic plans which will determine the directions for the development of the system. in the form of action plans. both at the Republic and local level. Lead responsibility: Ministry of Labour. Lead responsibility: Ministry of Labour. Employment and Social Policy. Proposing and adopting a cross-sectoral protocol on co-operation that would define the responsibilities and mechanisms of co-operation between various systems. as well as an objective and adequate assessment and planning of the required services. elderly. adopt strategic and action plans for the development of services. Activities and Mechanisms 1. social welfare institutes. Lead responsibility: Ministry of Labour. contributes to 27 . the Government Time frame: continuously until 2008 3. Lead responsibility: local self-governments Time frame: 2008 4. marginalised groups. local self-governments Time frame: 2006. social welfare institutes Time frame: continuously 2. Founding of local Councils for Social Issues. Lead responsibility: local self-governments Time frame: 2006 Expected Impact The identification of needs of groups of beneficiaries and citizens. it is necessary to establish a methodology for the assessment of needs of vulnerable groups – children and adults. Measures. persons with disabilities. Developing strategic and action plans for the development of services at various levels. Establishing and developing a methodology for the identification of needs of vulnerable groups – children and adults. abuse victims).

Beneficiaries need an open. needs and problems of some particularly vulnerable groups – children and adults. within the complex context of the social. planning of services and evaluation The Current Situation In the current system of social welfare. emotional and financial situation of individuals and families. At the same time. remain insufficiently recognised. The main professional procedure is diagnostic and is primarily aimed at determining the “category”. well balanced. active participation of the beneficiary him/herself. which includes a holistic. or characteristic groups of beneficiaries which warrant specific protection. physical. Activities and Mechanisms 1. This service must be based on an appropriate assessment and a precise plan developed on the potentials of the beneficiary. the fulfilment of holistic needs of the beneficiaries. in the assessment and planning of the required services. families and society. which focuses on identifying individual’s deficiencies and pathological conditions and behaviours. Securing a more transparent and a more efficient system by introducing: . accessible and non-stigmatising service. • Task 2 – A holistic assessment of beneficiaries’ needs. children with developmental difficulties and persons with disabilities and the elderly. This medical model is essentially paternalistic because it makes beneficiaries passive.Clear procedures. the problem which is denoted as being dominant is not assessed holistically.the achievement of the overall purpose of the social welfare system. family members and significant individuals from the beneficiary’s living environment. Measures. as well as their active participation in the preparation and implementation process. In this way. the family and the community. and does not account for the strengths and potentials of individuals. along with a rational and cost-effective disbursement of available resources. an improvement in their quality of life. meaning that the competencies and responsibilities of service providers do not overlap nor leave gaps. services must fulfil citizens’ needs in the most efficient way. and their scope of work is able to provide integrated support to citizens’ needs. the dominant model of professional work is based on the classic “medical approach”. In reformed social security systems. and timely assessment. It is necessary for the social welfare system to provide individualized services adjusted to the specific needs of each beneficiary. Time frame: 2006 28 . This especially pertains to multi-problematic families. stigmatises them.

Lead responsibility: Ministry of Labour.. Introducing case management in centres for social work. professional accountability of specialist workers. enables their active participation in the planning of welfare. is increased. social welfare institutes.Comprehensive provision of information to beneficiaries. 29 . educational institutions Time frame: continuously 6. Employment and Social Policy and social welfare institutes Time frame: 2007 Expected Impact A holistic. their accountability and responsibility. Employment and Social Policy and social welfare institutes Time frame: 2007 3. Time frame: continuously Lead responsibility: Ministry of Labour. which contributes to greater independence and empowerment of beneficiaries. Educating employees in public services on the new approach to beneficiaries’ rights and a more efficient organisation of work. planning. Introducing professional standards which pertain to assessment. Lead responsibility: Ministry of Labour. Employment and Social Policy and social welfare institutes Time frame: 2008 5. and consistently achieves the basic principle of social welfare – “from help to self-help”. professional associations. monitoring and evaluation. Adopting programmes for permanent education of professional workers in the social welfare system. Lead responsibility: Ministry of Labour. aimed at providing services which are individualised and adjusted to the specific needs of beneficiaries. At the same time. Lead responsibility: Ministry of Labour. Employment and Social Policy and social welfare institutes Time frame: 2006 4. Redefining the concepts and beneficiary groups in relevant laws and other legal acts. for the outcomes of their work. Employment and Social Policy 2. Employment and Social Policy. Lead responsibility: Ministry of Labour. harmonised and timely assessment.

Lead responsibility: Ministry of Labour. social welfare institutes and the local self-government Time frame: end of 2008 3. produce the expected and the desired outcomes. both at the professional and organisational level. which encompasses: • • • • • The development of a system which is widely accepted by the service providers who participate in it.2 – Introducing a System of Quality into Social Welfare The Current Situation A transition of a society requires an inevitable adjustment and further development of the social welfare system. Ongoing monitoring of outcomes – the impact of provided services. 30 . primarily through the development of institutions and services within the public sector.Specific Objective 2. Implementing the standards of services in the social welfare system. there was a dominant intention. Activities and Mechanisms 1. During the development of the social welfare system to date. as well as through normative activity. Adopting regulations which define the standards of services. to respond to the needs of beneficiaries in a comprehensive way. Lead responsibility: Ministry of Labour. High quality services in social welfare are those services which are in the best interest of the beneficiary. and measures for their effectiveness. as well as be timely. They must take into account the integrity of rights and the holistic nature of beneficiaries’ needs. The existing services are mostly focused on deficiencies and singling out persons with recognised risks. An agreement on the indicators of success. i. Employment and Social Policy. Introducing independent representation. Employment and Social Policy Time frame: 2007 2. both in the organisational and professional respect. rational (efficient) and successful (effective). which is why they contribute to the creation of permanent dependency on social welfare services and lead to social isolation and stigmatisation of beneficiaries. The establishment of standards which support the functions of service providers. Gaining quality services in the area of social welfare is achieved through the establishment of a system of quality. Agreed time frames for the provision and use of services. because the existing quality of services does not completely respond to new circumstances and citizens’ needs. Measures.e.

Creating an all inclusive data base which enables monitoring of needs. Adopting legal acts which regulate record keeping and the filing of documentation in the social welfare system. 7. Employment and Social Policy and social welfare institutes Time frame: 2007 10. Employment and Social Policy Time frame: 2006 6. Employment and Social Policy and the local self-government Time frame: continuously 9. Lead responsibility: Ministry of Labour. Lead responsibility: Ministry of Labour. Improving financial. Lead responsibility: Ministry of Labour. Lead responsibility: Ministry of Labour. Employment and Social Policy. Introducing accreditation and licensing into the system. Employment and Social Policy. social welfare institutes and the local self-government Time frame: end of 2008. services and outcomes at all levels. Establishing the Institute for the Improvement of the Social Welfare System. Establishing a system for professional promotion through consistent professional education. Lead responsibility: Ministry of Labour. Lead responsibility: Ministry of Labour. professional associations Time frame: end of 2006 5. Lead responsibility: Ministry of Labour. Employment and Social Policy. Introducing the code of professional conduct into the system. and human resources. social welfare institutes and the Republic Statistics Office Time frame: 2006 Expected Impact The introduction of standards of professional work and other measures and activities which contribute to improvement of the quality of services in the social welfare 31 . technical and infrastructural working conditions. Employment and Social Policy Time frame: 2007 4. Employment and Social Policy and the Secretariat for Health and Social Policy of the Province of Vojvodina Time frame: end of 2005 8.Lead responsibility: Ministry of Labour.

municipalities which fulfil this responsibility to the fullest extent are scarce. the coverage of citizens with existing types of services is insufficient. A centralised approach in the planning of accommodation capacities and the financing of rights. The reasons for this are a constant lack of financial resources. Specific Objective 2. which does not meet the actual needs of beneficiaries and does not provide an adequate supply of services. in comparison to their needs and rights. resulting in an improvement and maintenance of the quality of their life. Because of all these reasons. professional support and evaluation of practical work.3 – Territorially and Functionally Accessible Services The existing system of institutions and services has not provided the conditions for the development of services which enable beneficiaries to fulfil their needs in their immediate living environment. The improvement in the supply and quality of accommodation is focused primarily on the development of a network of foster families and institutions with smaller residential capacities. and working conditions. the insufficient development of communitybased services prompts beneficiaries to use the existing ones (which are not always the 32 . Furthermore. where the beneficiaries are more satisfied with the received services. research of social problems and further strategic planning of development in this field. professional capacities will be gradually strengthened and increased. As a consequence. An adequate fulfilment of citizens’ needs calls for development of a number of different services and programmes of support which encourage living in the community and enable immediate protection. a lack of control over the realisation of rights. have created an irrational network of institutions. in an efficient and cost effective way. as well as the prospects of professional social work. as well as insufficient resources at the local level. These social welfare institutes. which fall under the local self-government’s responsibility and a lack of established criteria regarding the minimal rate of budgetary funds which the municipality should allocate for social welfare. will significantly increase the efficiency and professionalism of their work. • Task 1 – Developing services which support living in the community The Current Situation Although the Law on Social Protection and Social Security of Citizens defines local self-government’s authority in satisfying citizens’ social needs. The establishment of social welfare institutes will provide scientific and professional support to the social welfare system. will lead to a situation where the provided service. fulfils its purpose to the fullest extent. improved.system. Professionals engaged in the provision of services and activities in social welfare. as leading professional institutions should assume an important role in the development of the social welfare system.

while around 40 – 50% of children are away from their original place of residence. Capacities for the accommodation of beneficiaries such as persons with physical or mental disabilities. Activities and Mechanisms 1. a large number of local communities do not have accommodation capacities for beneficiaries who very much need such a service. In order to preserve and improve the existing resources. a significant number of adults with disabilities and the elderly are not in a position to fulfil their own needs. as well as a lack of diversified forms of support to families in the local community. private services or non-governmental organisations. even partially. because more than a 100 municipalities do not have support services provided in the natural environment. Measures. which have a low level of sustainability. independently of whether these are public services. the state needs to stimulate the development of existing public services and incorporate other providers into the system. but also due to the lack of incentives for service development. Consequently there is an insufficient scope and variety of services provided by non-governmental organisations. i.e. are not sufficient in numbers and are territorially and functionally inaccessible. All this leads to irrational spending of already limited resources and not enough consideration for citizens’ interests.most adequate or most cost effective ones). Drafting. The advantages of drawing on voluntary work are not sufficiently utilised. approximately 40% of children without parental care are placed in institutions. satisfy their needs. standards of services and the control of the fulfilment of rights. This leads to lack of pluralism of both the services and the providers. At the same time. As a result of insufficiently developed foster care and unequally distributed network of foster families. the lack of possibility to choose services according to needs. 33 . which will create the conditions for development of a more flexible and more competitive mixed model of social welfare. proposing and adopting a law which will prescribe the minimal rights. which the local self-government is obliged to provide to its citizens. as well as weak linkages with services provided by the public sector in the social welfare system. while the services which would best respond to their interests do not exist in most local communities. and persons with mental health disorders. This situation has been additionally influenced by the existing domination of the public sector in comparison to the non-governmental sector. The state should secure an equal status of all service providers by financing rights through the system of accreditation and licensing. as it is the only way for them to. Furthermore. The services provided by the non-governmental sector (private service providers and services provided by non government organisations) are insufficiently developed as a result of their unequal position in regard to the possibility for the services to be financed from the state budget.

education. the Government. which will fulfil all the needs of the citizens. Lead responsibility: local self-government Time frame: 2009 4. etc. Lead responsibility: Ministry of Labour. Employment and Social Policy. Employment and Social Policy. the National Assembly Time frame: end of 2008 2. Lead responsibility: Ministry of Labour. Drafting. Drafting.Lead responsibility: Ministry of Labour. Creating conditions for the utilisation of existing services in the local 34 . Lead responsibility: Ministry of Labour. “halfway houses”. from the budgets of the Republic and the Autonomous Province. Employment and Social Policy. the National Assembly Time frame: 2008 5. visiting-nurse services. local self-government Time frame: continuously 6. and specify the conditions and types of services. Developing institutions with limited (small) capacities which provide services for accommodating beneficiaries. Adopting regulations at the local self-government level. Developing services and service departments for supporting the natural family (counselling. currently missing in the community (small homes. Ministry of Finance. Employment and Social Policy. the Government. local self-government Time frame: continuously 7. which define additional rights. Developing various forms of foster care. services with various contents provided by clubs and day centres). proposing and adopting regulations pertaining to criteria for the distribution of solidarity funds for underdeveloped municipalities. Employment and Social Policy. local self-government Time frame: continuously 8. Lead responsibility: Ministry of Labour.). the Government. small independent/supported living units communities. Lead responsibility: Ministry of Labour. the National Assembly Time frame: end of 2008 3. centres for social welfare. proposing and adopting regulations which will define a minimal rate of budget allocations which the municipality needs to set aside for social welfare. Employment and Social Policy.

persons with disabilities. the National Assembly Time frame: 2006 10. Employment and Social Policy. Ministry of Finance Time frame: 2006-2008 11. kinship and other types of families. the elderly and all vulnerable groups. Freeing capacities in institutions will create the conditions for developing new services in the social welfare system. adults and the elderly to remain in their biological. Ministry of Labour. Ministry of Health. on top of what has already been mentioned. Ministry of Finance. proposing and adopting amendments and annexes to the Law on Social Protection and Social Security of Citizens which will ensure that budgetary resources are available under the same conditions to all accredited and licensed service providers. proposing and adopting the Law on Associations. Lead responsibility: Ministry of Labour. the Government. Ministry of Culture. create a situation where quality. Employment and Social Policy. Lead responsibility: Ministry of Public Administration and Local SelfGovernment. Employment and Social Policy. The mixed model will. Lead responsibility: Ministry of Labour. able to satisfy the various needs of the beneficiaries and citizens. Employment and Social Policy. Lead responsibility: Ministry of Labour. which should be inclusive of children. Drafting. It will enable more children. the Government. Ministry of Education and Sports. efficiency and cost effectiveness become the criteria based on 35 . as well as other regulations and measures which will invoke donations and voluntary work.community. reduce the number of children placed in institutions and reduce the need for accommodating adults and the elderly in institutions. Drafting. the National Assembly Time frame: 2006 Expected Impact The development of a network of services and service departments in the local community will contribute to the realisation of citizens’ rights to receive support for living in the family and in their natural environment. local self-government Time frame: continuously 9. Introducing tax-related and other incentives for investments and carrying out activities in social welfare.

etc. build their capacity for independent living. Foster care is insufficiently developed and lacks in quality. and their rights are jeopardised because of an inability to satisfy their basic living needs in an adequate manner.which beneficiaries choose services which will satisfy their needs. is also evident among the existing services for the elderly. Some institutions have waiting lists. Beneficiaries are often placed in institutions far away from their original residence. • Task 2 – Improving the supply and quality of services of all forms of residential care The Current Situation With regard to the types of services.e. because of a lack of adequate programmes. The quality of care is also decreasing as a result of the fact that certain institutions admit greater numbers of beneficiaries than those proscribed in normative acts. The capacities for accommodating persons with physical or mental disabilities and persons with mental health issues are insufficient and territorially and functionally inaccessible. securing an improved quality of life. insufficient professional competency and an inadequate qualification structure of employees. since there are no existing capacities.). small independent/supported living units. the current supply of residential institutions is insufficient. Services provided to beneficiaries in institutions do not sufficiently facilitate the activation of their potentials. Reassessment of the types and quality of accommodation services which are currently provided in the social welfare system. The reform of existing accommodation services should be implemented along the lines of: • • Reassessment of the existing network of all forms of accommodation while priority is given to the development of foster care. while in some local communities there is no possibility for accommodation at all. exceeds the number of those residing in institutions due to a lack of other community-based services (day care. The development of this model will also have a positive impact on increasing employment and selfemployment. The content and the quality of services provided in institutions do not fulfil the needs of a number of beneficiaries. i. A lack of various forms of support in the natural environment as well as small accommodation capacities. The number of citizens who are in need of support because of their mental and/or physical condition. while those services which are being provided differ in quality and are usually not in accordance with the real needs of the beneficiaries. 36 .

Lead responsibility: Ministry of Labour. they leave them after coming of age. numbers and quality of services. Employment and Social Policy Time frame: 2006 4. Lead responsibility: Ministry of Labour. train and support them to ensure the prevention of problems and a better quality of life for children. when they complete secondary education. local self-governments and institutions Time frame: 2006 2. the building of small accommodation capacities as close as possible to the beneficiaries’ natural environment. Ministry of Labour. In order to achieve these goals. Adopting individual transformation plans for each institution. as well as individual plans for each institution. The reassessment of the existing network of institutions for children implies their transformation. The development of residential capacities for adult beneficiaries and the elderly should in the future be steered towards the development of care within the family. while directing activities toward support to natural families and all forms of protection which enable living in a family environment. at the same time as preserving and improving parental competencies and returning children from institutions back to their biological families. as well as towards an increase in the types. it is necessary to create and adopt a medium-term plan for the transformation of institutions. A certain part of the capacity within these institutions should be redirected towards the development of new services which would bring about improvements in the quality of life for those beneficiaries who reside in institutions. Adjusting the existing network to the process of transformation of institutions. In order to improve the quality of protection of children. Adopting specific programmes for training and improving professional 37 . and at the same time would represent a measure for reducing the high demand for this type of service. in a direction towards developing other types of services and building the capacity of employees to implement new methods/forms of work.Children stay in institutions for a long period of time. institutions Time frame: 2006 3. Employment and Social Policy. Employment and Social Policy. Activities and Mechanisms 1. This is why the placement of children into institutions should be reduced to a minimum. Lead responsibility: local self-governments. Measures. it is necessary to provide a selection of adequate families and to prepare. and in most cases without further support for leading an independent life. Adopting a medium-term plan for the transformation of institutions. through the implementation of foster care and adoption.

Lead responsibility: Ministry of Labour. Apart from a few shelters. social welfare institutes Time frame: 2006 Expected Impact Improvements both in the supply and the quality of protection for beneficiaries in all types of residential care. it is necessary to ensure co-ordinated activities based on clearly defined procedures. will contribute to: • • • An improvement in the quantity and quality of services in all types of residential care.skills of all stakeholders involved in the protection of beneficiaries in residential care. Employment and Social Policy. It is necessary to provide the conditions for organising social services which will be available to citizens for 24 hours and which will be qualified for interventions in crisis situations. usually a period of eight hours. at the local level. while interventions of this type are mainly left to other systems. on-call services for urgent accommodation (institutions and foster families for urgent accommodation) and SOS telephone services. adults and the elderly are not adequately responded to. Social welfare services are available to beneficiaries mainly during administration working hours. which also require specific professional skills. aiming to resolve the crisis situation. The need for urgent interventions is usually caused by complex problems. the social welfare system does not have services which would be at citizens’ disposal for 24 hours. along with shortening the time period children and young people reside in institutions and preparing them for independent living. which will bring about improvements in the quality of beneficiaries’ lives. A more rational use of resources for developing services which will satisfy beneficiaries’ needs in a more adequate manner. Furthermore. The creation of conditions for an adequate fulfilment of beneficiaries’ needs. and therefore situations which require urgent protection of children. • Task 3 – Development of services for urgent intervention The Current Situation The current social welfare system does not enable citizens to use services in acute crisis situations which call for urgent interventions. 38 . by providing appropriate services. usually to the police. The basic preconditions for providing services in crisis situations are 24-hour on duty professionals in centres for social welfare who are trained for urgent interventions.

Lead responsibility: Ministry of Labour. Employment and Social Policy. a timely referral of beneficiaries to receive health care.Measures. local self-government Time frame: 2007 4. 39 . the National Assembly Time frame: 2006 2. Employment and Social Policy. Lead responsibility: Ministry of Labour. Employment and Social Policy Time frame: 2007 3. Lead responsibility: local self-government Time frame: 2006 6. Ministry of Labour. an immediate involvement of the social welfare system in cases where juveniles commit crimes. Lead responsibility: social welfare institutions. Activities and Mechanisms 1. Drafting. Employment and Social Policy. Organising shelters at the local level. the Government. Introducing 24-hour on call duties for urgent interventions in centres for social welfare. Establishing and supporting SOS services. centres for social welfare Time frame: continuously Expected Impact By developing services for urgent interventions. a timely referral of beneficiaries to services provided within other systems and resources in the local community. adopting and signing general and specific protocols which enable a synchronised approach of all public services in providing urgent interventions. Drafting. social welfare institutions. associations (NGOs) Time frame: 2006 5. the system of social welfare becomes more effective in securing: • • • • a safe environment for children and adults who are victims of violence. proposing and adopting a law which will regulate urgent interventions. Lead responsibility: Ministry of Labour. Selecting and training families on call for urgent foster care of children. Lead responsibility: local self-government.

i. 3. i. persons with disabilities. The factors of sustainable development of the social welfare system are: 1. Sustainable Development Factors of Efficient Social Welfare The role of the state in the social security system and especially in social welfare. 7. oriented towards greater protection of the basic human rights and more efficient care for vulnerable groups of children. Legislative activity complementary to the already initiated system reforms – the adoption of adequate laws and changes and amendments to laws relevant for social welfare. staff requirements and the quality of services – creating a network of services tailored to citizens’ needs. Empowering beneficiaries for accepting responsibility and participating in the selection of services. as a guarantee for success and continuity of the reform processes. DEVELOPMENT FACTORS OF AN EFFICIENT SOCIAL WELFARE SYSTEM 5. for a more efficient fulfilment of citizens’ needs. through informative campaigns and education for taking on new roles in the social welfare system. A new approach and the development of an efficient social welfare system requires stability and sustainability of implemented measures and activities. Coordinated action with other systems aiming to harmonise reform processes important for citizens’ protection in the social welfare system. with active participation of all stakeholders and ongoing alignment of activities with the achieved changes. rational planning and expenditure of social welfare funds. 5. organisation and networking of institutions at the local. 6. regional and republic level. Permanent monitoring and evaluation of the implementation of main activities and the achievement of key objectives. with weak health and the elderly. is to improve the status of a potential social welfare beneficiary and ensure security in terms of service provision outcomes. Adjustment to changes in terms of organization. 40 . Strengthening staff capacities for applying new professional standards and methods of organisation in social welfare and the development of resource management capacities.5.e. 2.e. 4.1. Stable sources of funding.

1. Limitations to Social Welfare Development The reform of the social welfare system may be hindered or limited by the following factors: 1.5.resistance to innovations and fear of the unknown. pension and disability insurance. In this process. health care. An Active Role of Service Beneficiaries At present. Imbalanced professional capacities and working conditions could significantly hinder reforms. Financial resources – The problem of insufficient and unevenly distributed resources is one of the basic limitations. 6. The decentralisation of responsibilities and resources will significantly change the status of social welfare beneficiaries and will guarantee better outcomes and results of the 41 . have a significant influence. There is a demand for financial resources to implement reforms. the changes in society are headed in the direction of increasing citizens’ individual responsibility for their own life. Changes brought on by reforms in systems which are inseparable with social welfare: education. provision of information. the community commits itself to provide adequate support to citizens. especially for start up activities where greater investment is required. which calls for new investments in upgrading services in local communities. The following must also be taken into account . By taking on this active role. culture. judiciary. especially dependents. social welfare beneficiaries are expected to strengthen their own capacity and that of their family. employment. Accordingly. All available professionals and employees do not posses the equal enthusiasm or knowledge. at this moment there is significant disparity in the level of development of services. THE EXPECTED IMPACT OF THE SOCIAL WELFARE SYSTEM REFORM 6. Looking over the overall territory of the Republic of Serbia. through the selection of appropriate services. A beneficiary is expected to participate in the social welfare process and undertake concrete activities as well as responsibility for his/her own social security.2. fear from losing jobs and a disparate pace of accepting changes. the beneficiary enhances his/her own well being along with the well being of his/her family. 2. which amplifies challenges to reforms. 3. progress and security. insufficient and incomplete awareness and understanding of potential implementers of reforms. in line with available resources. etc. development. in comparison to citizens’ needs. General development trends in society – If the process of overall development and democratisation of the society is not well harmonised.

More Efficient Institutions of Social Welfare Social welfare institutions. together with other social stakeholders engaged in the implementation of reforms. professional assistance and research. their family or community. even overcome problems related to social isolation of vulnerable individuals and groups of citizens. and increases their chances for preserving family ties. 6. both in terms of space and content. In the initial phases of the reform. A network of services suggests a connection of social stakeholders at the local or regional level. The similarity of citizens’ needs.2. with a view to ensure the most efficient and the most cost effective response to beneficiaries’ needs. in particular local communities and regions will also lead to networking of social stakeholders and joint development of services in those communities. The main development trend for achieving efficient social welfare lies in creating a network of services. 6. and developing a connection of all social welfare stakeholders. through the activities of the Social Innovations Fund programme. The prevailing role of the state in social welfare services provision will be reduced in time. It also helps to alleviate.3. evaluation and further strategic planning within the social welfare system. being the leading professional institutions. their personal and cultural identity.support they have been given. 2. The development of a network of social services – An adequate level of social cohesion may be achieved only by channelling all available financial and human resources at the local level towards networking of community-based social services. Social welfare institutes. envisage the establishment of professional/scientific institutions – social welfare institutes. as a result of the development of the non-profit and private sectors. must have appropriate scientific. The development of community-based social services – Increasing the number and the variety of social services creates greater opportunities for beneficiaries to remain in their immediate environment. 42 . professional as well as financial support at their disposal. these institutions should be engaged to the maximum extent in providing support to social welfare institutions and to all social stakeholders. which support the development of a network of social services and partnerships in local communities. Local and Regional Integration 1. along with the laws which regulate social welfare. and their joint and synchronised action. which will also contribute to the overall progress towards an efficient and cost effective social welfare system. It is also necessary to ensure continuity in providing direct financial and professional support to innovative projects. All key strategic projects. should assume an important role in the development.

Work plans of centres for social welfare. 2. are particularly important: . and some of which are missing throughout the territory of the Republic of Serbia. so that potential beneficiaries could choose. The state must ensure that these institutions have equal access to 43 . These criteria must also be fulfilled by work plans of all other social welfare institutions. introduce licensing and systems for professional promotion. Incentives for the development of the non-profit sector – The development and the expansion of the social and protective role of society cannot be achieved without incentives and preconditions for the establishment. in line with their needs and financial capacities. . professional supervision. Stimulate private sector development – Social welfare as a sector potentially has a very wide range of social services which may be commercialised. persons with disabilities. Social welfare institutions should encourage an efficient inclusion of other systems and sectors in service provision. but are daily engaged in caring for children with development risks. accreditation of programmes and services. Pluralism of Service Providers 1. donations and volunteer activities). operation and expansion of the nonprofit sector in that society. . Various. 6.4. have to be continuously improved to meet the criteria for quality of social programmes. the appropriate services which would support them in living a productive and independent life in the community. Policies being initiated and implemented with the aim of developing a diversity of social services. persons with health problems and the elderly.Appropriate legal acts which will rationalise the procedures for the establishment. support quality social services and continuously provide information to beneficiaries on the existing social welfare programmes.Recognition and acknowledgement of a special social status of individuals and organizations for their community service work and investment in human resources (introducing acknowledgments and awards for humanitarian actions. in the best interest of the beneficiary. There are also a significant number of persons with disabilities and the elderly who live on their own. It is therefore necessary to expand the provision of social services. operation and control of non-profit organisations. through the development of a variety of services and the introduction of new services. strengthen professional capacities of employees. affordable services need to be introduced to improve the everyday lives of those citizens who are able to work.In order to ensure an appropriate quality of services in social welfare institutions. for a specific local community or region. it is necessary to introduce new standards and new methods of work organisation. in greater numbers. control and impact evaluation. and contribute to a holistic approach to the fulfilment of citizens’ needs.Tax and other incentives for humanitarian work and investments in social welfare and related fields.

The Continuity of Services Decentralisation of responsibilities and resources enables the development of diverse and network-based services. and in order to minimise the impact of a situation hindering optimal development and wellbeing. education. kinship or other family. Reducing the pressure currently placed on residential care The development of a network of community-based services will create more favourable conditions for the fulfilment of citizens’ right to support. Indicated services and interventions used in situations when the negative impact of the risk has already occurred. In this way. through selective services and interventions targeting marginalised social groups and families in need of support for caring after a vulnerable member. which will also take pressure off residential care. more children. hence they require services to improve or sustain the quality of their lives. Social welfare beneficiaries are individuals who are especially vulnerable or at risk because of their condition. Specific services and support interventions for groups who are at an increased risk. of a different level and intensity. Transformation of Institutions with Priority Development of Services and Support in the Natural Environment 1. regardless of the intensity of problems with which they are faced. create the conditions for performing specific roles in society and deployment of social values.applying the principle of developing universal services. which will be able to fulfil the needs of vulnerable groups and groups at risk. in accordance with the identified needs of the citizens. A harmonised and holistic system of support and assistance implies coordination between the social. This is accomplished through: • • • Services being used by all citizens .6. 44 . while controlling the quality of those services. 6. health.5. services available to all. judicial and other systems in society. non-profit and private sector should be able to provide a wide range of services – ideally. 6. It is necessary to develop a whole range of services. It must also introduce appropriate measures for stimulating investments aimed at service provision. a continuum of support and assistance to individuals and families. adults and the elderly will be able to remain in their biological. both at the local and other levels. Social welfare service providers from the public.resources from the budget for providing services to beneficiaries. as a more restrictive and more expensive form of support for beneficiaries. in order for them to continue living in their family and in their natural environment. characteristics or the situation they are in.

The building of small accommodation capacities or the transformation of services currently provided in the existing institutions will ensure the provision of the necessary services. primarily children without parental care and children with development disorders. the fulfilment of needs within the family and the natural environment. in accordance with the needs of the beneficiaries. Providing small accommodation capacities at the local level A certain number of social welfare system beneficiaries need residential care. 45 . both at the local and regional level and will enable the beneficiaries to fulfil their needs in their natural environment. This will also create the conditions for providing a greater number of quality services to beneficiaries in need of residential care. This will enable a continuity of services. professional services under the authority of the Republic of Serbia. will reduce the number of children. diverse in content and tailored to beneficiaries’ needs. placed in institutions. highly specialised. 3. as well as for the development of new services. Reducing the number of beneficiaries in residential care institutions The development of a network of community-based services. currently missing in the local community. . For those beneficiaries who are unable to satisfy their multi-dimensional needs in residential institutions of a small capacity. will be developed.2.

i. funds required for initiating implementation are available both within already allocated funds and from donations. in accordance with new circumstances and reassess the action plan and adjust it to the recognised needs. No additional funds in the Republic budget for 2006 are required for the implementation of the Social Welfare Development Strategy. 46 . conduct an evaluation of the implemented strategic activities and the accomplished results. THE IMPLEMENTATION AND PERIODICAL REASSESSMENT OF THE STRATEGY This Strategy represents a keystone for the social welfare system reform process and for the development of legal and other acts in the area of social welfare. as well as procedures for discussing.e. Predictions are that greater allocations from the Republic budget will be required for achieving strategic goals in certain phases. in the forthcoming years. with the aim to: o Identify strategic issues up for debate. This will facilitate an improvement in the quality of social welfare and increase the coverage of vulnerable citizens. however a consistent implementation of the Strategy implies the development of better quality and more commercial services. The Minister in charge of social welfare issues will determine the Ministry’s action plan for implementation of the Strategy. co-operating and decision making. Employment and Social Policy manages the social welfare system reform process and has been and will continue to be the main champion and initiator of strategic reform activities. at least once in every two years. The Ministry of Labour. The Ministry will use internal and external resources for evaluation purposes. with a total allocation of resources (both at local and republic level) which will not significantly exceed the currently allocated resources.7. the Ministry of Labour. Employment and Social Policy will periodically. the possibility to choose the most optimal and at the same time most cost effective service to fit the needs. The Ministry of Labour. Employment and Social Policy will work on establishing structured and operational partnership relations with social stakeholders and will establish mechanisms for co-ordination of strategic activities. The evaluation will be of a participatory nature. As the champion of the social welfare system reform process. o Propose adjustments of the strategic document to fit the recognised needs.

8. 47 . THE GOVERNMENT Deputy Prime Minister. THE PUBLISHING OF THE STRATEGY This Strategy shall be published in the “Official Gazette of the Republic of Serbia”. Number: Belgrade.

Paragraph 1 of the Law on the Government (“Official Gazette of the Republic of Serbia”. and therefore social rights and the right to social welfare. Although the majority of social welfare rights are already embedded in the system. clearly indicates our country’s readiness to enhance human rights. must be in place. III THE EXPLANATION FOR THE PROPOSED STRATEGY An efficient social welfare system should respond to citizens’ needs under new circumstances and support vulnerable and marginalised individuals and groups who are in need of organised state and community support. which proclaims that through this development strategy. II THE REASONS FOR ADOPTING THE STRATEGY Inclusion of Serbia into the European integration process. the Strategy is harmonised and synchronised with the main social transition trends and it is realistic. The Serbian Social Welfare Development Strategy is an integral part of the overall changes in society. assumes the development of modern and efficient state institutions based on the rule of law.EXPOSITION I LEGAL GROUNDS The legal grounds for adopting this Strategy are set in Article 45. while mechanisms which would ensure their timely and cost effective implementation. which in turn contributes to the quality of life of its citizens. no. Citizens’ rights must be enhanced and made operational. it must be further modernized and changed. in the area of human rights. aiming to accelerate economic and social progress. 48 . the Government ascertains the current situation in an area within the jurisdiction of the Republic of Serbia and defines the measures which need to be undertaken for the purpose of its development. The overall processes of democratisation. in order for it to become more efficient and flexible. Conceptually. in comparison with the existing financial resources of the state. Ratification of a vast number of international conventions. secure their livelihoods. as well as citizens who are unable to engage in economic activities and through that. economic restructuring and social welfare policy reforms should be supplemented by an efficient social welfare system. 55/05 and 71/05 – Correction).

which serves the purpose of protecting human rights. 49 . Reforms focusing on democratisation and stabilisation of a market-oriented society. and flags up priority activities which pertain to protection of vulnerable groups of children and adults. towards making underlying changes of the system. An analysis of the current situation. A systematic approach to reforms should continue through measures. The current stage of development. Accordingly. the Employment Strategy. the document foresees a reform process adjusted to the realistic potentials within society. The Social Welfare System Development Strategy is founded on the reform objectives outlined in strategic documents adopted by the Government of the Republic of Serbia: The Poverty Reduction Strategy Paper. The identified problems and insufficiencies. The conceptualization of basic reform trends in the social welfare system is founded on: A review of the relevant needs. The improvement of the social welfare system is founded on contemporary theoretical knowledge and the domestic experiences. the Draft Law Against Discrimination of Persons with Disabilities and other relevant documents. which can remove or mitigate main risks to which the citizens are exposed. Accounting for the country’s current development stage. as well as marginalised groups of citizens. and The application of international standards and recommendations. social welfare goals include efficient financial support and a developed network of institutions and social services. activities and mechanisms which will ensure the most favourable outcomes for beneficiaries. also entail the introduction of a contemporary model of social policy. as well as those of other countries. Further development of a more efficient social welfare system requires strategic planning for the continuation of reform processes. which build on international and European objectives of overall economic and social development of society. striving towards European integrations.The development of the social welfare system will be implemented through reform processes. It outlines the timeframe for reaching objectives. the internationally defined standards which must be incorporated into the social welfare system as well as the financial resources available to the state. poverty reduction and ensuring improved protection of vulnerable groups of children. The main goal of the new social policy is an efficient system of social transfers and fulfilment of basic citizens’ needs. persons with disabilities and the elderly. with participation of all social stakeholders. the National Action Plan for Children as well as numerous other developmental documents currently being drafted or in the process of being publicly debated: The Draft National Action Plan in the area of Ageing and Old Age.

Predictions are that greater allocations from the Republic budget will be required for achieving strategic goals in certain phases. 50 . with a total allocation of resources (both at local and republic level) which will not significantly exceed the currently allocated resources. the development of community-based social services and the creation of a network of social services. - - The impact of individual strategic trends and goals is outlined in the Strategy.IV FINANCIAL RESOURCES No additional funds in the Republic budget for 2006 are required for the implementation of the Social Welfare Development Strategy. and an ongoing holistic fulfilment of beneficiaries’ needs. which will ensure better quality of the fulfilment of their needs. This will be achieved by ensuring: An active role of beneficiaries (participation in the selection of services and sharing in the responsibility). joint and synchronised activities within all disciplines. professional and financial support to them. in the forthcoming years. funds required for initiating implementation are available both within already allocated funds and from donations. alongside tax exemptions and recognition and acknowledgement for community service work. This will facilitate an improvement in the quality of social welfare and increase the coverage of vulnerable citizens. the possibility to choose the most optimal and at the same time most cost effective service to fit the needs. however a consistent implementation of the Strategy implies the development of better quality and more commercial services. through poverty reduction and a more adequate fulfilment of citizens’ various social welfare needs.e. V THE IMPACT OF THE STRATEGY Implementation of measures outlined in the Strategy will facilitate an improvement in the quality of citizens’ lives. More efficient work of public institutions and the provision of appropriate scientific. that is. Local and regional integration of all stakeholders who have a role in satisfying citizens’ social welfare needs. i. More reasonable procedures for the establishment and an adequate control of service providers’ activities.