Based on Article 45, Paragraph 1 of the Law on the Government (“Official Gazette of the Republic of Serbia”, no.

55/05 and 71/05 – Correction) The Government adopts

THE SOCIAL WELFARE DEVELOPMENT STRATEGY
1. BASIC FRAMEWORK
Inclusion of the Republic of Serbia into the European integration process, aiming to accelerate economic and social progress, assumes the development of modern and efficient state institutions based on the rule of law, which in turn contributes to the quality of life of its citizens. The overall processes of democratisation, economic restructuring and social welfare policy reforms should be supplemented by an efficient social welfare system. Social welfare is aimed at improving the social status of citizens on a personal level, in the family and wider, in society. Social welfare should strengthen social cohesion and stimulate people’s independence and ability to care for themselves. An efficient social welfare system should respond to citizens’ needs under new circumstances and support vulnerable and marginalised individuals and groups who are in need of organised state and community support, as well as citizens who are unable to engage in economic activities and through that, secure their livelihoods.

Our country is a member of the Council of Europe, in which all state members actively promote social cohesion, through the fulfilment of the following specific objectives: - Guarantees of an adequate level of social welfare; - Stimulation of employment, continuous improvement of competencies, and respect for the rights of workers; - Ensured protection of the most vulnerable groups in society; - Promotion of equal opportunities for all citizens; - Prohibition of social exclusion and discrimination; - European cooperation in the population migration process.

The Social Welfare Development Strategy (hereinafter: the Strategy) is an integral part of the overall changes in society. Conceptually, the Strategy is harmonised

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and synchronised with the main social transition trends and it is realistic, in comparison with the existing financial resources of the state. Ratification of a vast number of international conventions, in the area of human rights, clearly indicates our country’s readiness to enhance human rights, and therefore social rights and the right to social welfare. Although the majority of social welfare rights are already embedded in the system, in order for it to become more efficient and flexible, it must be further modernized and changed. Citizens’ rights must be enhanced and made operational, while mechanisms which would ensure their timely and cost effective implementation, must be in place. Social welfare development will be implemented through reform processes, which build on international and European objectives of overall economic and social development of society, poverty reduction and ensuring improved protection of vulnerable groups of children, persons with disabilities and the elderly, as well as marginalised groups of citizens. The reform of the social welfare system is particularly influenced by the following international documents: the Charter of Fundamental Rights of the European Union, the International Covenant on Economic, Social and Cultural Rights, the International Covenant on Civil and Political Rights, the International Convention on the Elimination of All Forms of Racial Discrimination and the Convention on the Rights of the Child. The development trends of the social welfare system are also influenced by the UN Millennium Development Goals and a UN document “A World Fit for Children”. As an active participant and a member of the UN and the Council of Europe, our country has a political obligation to implement numerous declarations adopted at specific sessions of the UN General Assembly and the Council of Europe. This primarily pertains to the recommendations from the World Summit for Social Development, the World Summit on Sustainable Development, the UN Fourth World Conference on Women, the UN General Assembly Special Session on Children, the UN Second World Assembly on Ageing, the UN General Assembly Special Session on HIV/AIDS. The Strategy is founded on the reform objectives outlined in strategic documents adopted by the Government of the Republic of Serbia (hereinafter: the Government): The Poverty Reduction Strategy Paper, the Employment Strategy, the National Action Plan for Children as well as numerous other developmental documents currently being drafted or in the process of being publicly debated: the Draft National Action Plan on Ageing, the Draft Law Against Discrimination of Persons with Disabilities, etc. Accounting for the country’s current development stage, the internationally defined standards which must be incorporated into the social welfare system as well as the financial resources available to the state, the Strategy foresees a development process adjusted to the realistic potentials within society. It outlines the timeframe for reaching objectives, and flags up priority activities which pertain to protection of vulnerable

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groups of children and adults. The improvement of social welfare is founded on contemporary theoretical knowledge and the domestic experiences, as well as those of other countries. The conceptualization of basic development trends in the social welfare system is founded on: A review of the relevant needs, An analysis of the current situation, The current stage of development, The identified problems and insufficiencies, and The application of international standards and recommendations.

2. SOCIAL WELFARE IN THE TRANSITION PROCESS 2.1. Activities to Date
The overall changes in the political and economic system, and changes in the system of values, coupled with unfavourable demographic movements, have led to a disrupted social balance within our society. As a consequence, there is an increase in unemployment, enhanced poverty and social stratification, as well as increased vulnerability of children, infirm and the elderly, due to a reduced capacity of the family and society to fulfil their protective roles. A realistic transition challenge is posed by the rise of various types of antisocial behaviour and new forms of crime. The social welfare system, like other social security systems, is faced with numerous problems which call for innovative adapting to changes, as well as an enhancement of the system. The essential reasons for reforming the social welfare system are the following: beneficiaries and citizens in the social welfare system are extremely passive; the network of social services is underdeveloped; social welfare services provided by the non-governmental sector (services provided by individuals and legal entities not founded by the state, nongovernmental, socio-humanitarian organisations, associations) are not sufficiently developed and utilized; the system of public social welfare institutions and services is centralised, bureaucratised, inflexible, paternalistic, inefficient and not cost effective.

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Reforms focusing on democratisation and stabilisation of a market-oriented society, striving towards European integrations, also entail the introduction of a contemporary model of social policy. The main goal of the new social policy is an efficient system of social transfers and fulfilment of basic citizens’ needs, which serves the purpose of protecting human rights. Accordingly, social welfare goals include efficient financial support and a developed network of institutions and social services, 3

which can remove or mitigate main risks to which the citizens are exposed. Social welfare reform in the Republic of Serbia was initiated in a way that recognized the existing needs of citizens for new approaches, measures and services in this field. The transition processes in the social welfare system were initiated in 2001 through the work of the Government and the responsible line Ministry, the international and the local non government organisations. Significant initiatives, assistance and support were received from the United Nations and the European Union, governments and departments of foreign countries, international and foreign non governmental organisations, through cooperation with public administration authorities, local self-governments as well as with local non government organisations. Social welfare reform initiatives were launched and developed by the responsible line ministry through the creation and work of strategic teams for social welfare system reform, blueprinting of the reform projects, and the establishment of the Social Innovations Fund (SIF) Programme.

The reform projects encompassed the necessary changes within the system of social welfare, while respecting the requirements of the contemporary theoretical model of social work, as well as the standards of the European model for developing social welfare services and agencies. The following projects are currently being implemented: 1. Development of an Integrated Social Welfare Model at the Local Level; 2. Standards and Organization in the Social Welfare Centre; 3. Transformation of Residential Institutions in the Social Welfare System and Development of Alternative Forms of Social Care; 4. The Strategy for the Development of Foster Care and Adoption; 5. Protection of Children from Abuse and Neglect. Reform processes are also supported through a range of other innovative projects, either already completed or still ongoing. Implementation of these reform initiatives and activities in the area of social welfare, in the Republic of Serbia generated valuable new knowledge, experience and skills, creating potential for wider application and dissemination to social actors who have not participated in their creation. The adoption of the Poverty Reduction Strategy Paper signified an important step, because this document to a large extent addresses the development of a more efficient social welfare system.

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The Key Poverty Reduction Strategy Objectives and Measures in the Area of Social Welfare
The main goal is to reduce poverty and develop more efficient social welfare: - Improved recognition and identification of the poorest citizens and greater targeting of members of society unable to earn a living; - The development of alternative forms of social welfare which support life in the community – day care centres for persons with specific needs, at-home social care and assistance, foster care; - Development of professional standards, procedures, protocols and norms; - Raising citizens’ awareness about different social welfare programmes; - Linking of all social welfare actors at the local level; - Reviewing and enhancing services for persons with disabilities; - Development of specific programmes aimed at integration of Roma, refugees and IDPs.

Simultaneously, changes are occurring as a result of political and legislative actions of the National Assembly of the Republic of Serbia (hereinafter: the National Assembly) and the Government, as well as the active engagement of the responsible line ministry in their practical implementation. Changes and amendments to The Law on Social Welfare and Social Security of Citizens were made and The Family Law was adopted. The adoption of the National Plan of Action for Children created a foundation for enhancing overall child protection. There are also ongoing efforts to create and adopt a National Action Plan on Ageing, a Law against Discrimination of Persons with Disabilities, and to secure resources for reforming services for persons with disabilities. Further development of a more efficient social welfare system requires strategic planning for the continuation of reform processes towards making underlying changes of the system, with participation of all social stakeholders. A systematic approach to reforms should continue through measures, activities and mechanisms which will ensure the most favourable outcomes for beneficiaries.

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adopted in 1991. The political trends at the time characterised by a centralization of responsibilities and finances. were transferred under the jurisdiction of the Republic. The Capacities and Prospects of Social Welfare The current social welfare system rests on the existing Law on Social Protection and Social Security of Citizens. the responsibility of financing employees and supervising (monitoring) the legal and professional aspects of their work. securing resources for building and equipping. and all rights to permanent financial support. clubs). abolished existing social welfare funds both at the local and republic level. Due to a lack of resources. especially of open forms of social protection. and amended nine times since then. The founder of the centre is the local selfgovernment. Explicitly. This distances them from their primary task: the assessment of citizens’ social needs and the responsibility for fulfilling them. also assumes to the greatest extent. which local self governments were obliged by law. demonstrate that a 10% increase of the threshold would double the number of beneficiaries of financial support. the threshold for realising rights prevents the majority of citizens within the “grey poverty zone” from realising the right to financial support. to provide. home care and assistance. until 1991. The realisation of “common interest” rights. which secures working conditions. This included adequate sources of financing. as well as subsidies from the republic budget (and of the Provinces). as well as for the provided services). The network of centres for social welfare is well developed: each municipality has its own centre or a centre for social welfare department (branch office).2. In this way. The municipalities retained jurisdiction over the financing of open forms of social protection (day-care service centres. guaranteed by the Republic is also bureaucratised. which was impeded when the jurisdiction over residential care in all its segments (the network plan of institutions and the founding rights over them. for underdeveloped municipalities. The procedures and obtaining the necessary documentation. The Government took over financing and control over the realisation of all rights legally defined as “common interest rights”. with insufficient resources for their further development. The existing services and forms of support have very limited prospects for 6 . Analyses from the Poverty Reduction Strategy. while the Republic. or rights transferred from the state. This system was characterised by intense development. besides securing funds for all permanent cash benefits and residential care. resulting in a very few municipalities being able to actually provide them. in terms of office space and equipment as well as a small proportion of staff salaries (of those who work on the realisation of rights financed by the local self government). centres for social welfare are essentially dependent on republic authorities and are not functionally tied with local authorities. the insufficient development of these services was exuberated by a lack of control mechanisms and the stimulation for encouraging the realisation of rights. the efficiency and quality of work is significantly reduced due to the system of double jurisdiction.2. the provision of rights and services in the area of social welfare was under the jurisdiction of municipalities. for most citizens are complicated. foster care. introduced by the previously mentioned law on social protection: the founder of the centre for social welfare is the municipality. However. Furthermore. either as rights by origin.

200 children without parental care and children with disabilities have been placed in institutions. a vast number of adults with disabilities and elderly citizens are not able to fulfil their needs. Services provided to children without parental care in social welfare (residential) institutions are incomplete and do not empower them for independent living. Due to a high level of centralisation. has led to an institutional isolation of many beneficiaries whose needs would be better fulfilled through other types of services. Under such conditions. so that institutions which were originally meant for children with disabilities. are unable to independently provide for their basic needs and those of their family. a centralised approach in planning residential capacities and financing rights. upon finishing school. They usually spend their entire life in an institution. This has resulted in a predilection for residential accommodation. limited funds in municipal and city budgets and consequent insufficient interest in the social welfare system. leave them upon reaching adulthood. between 40 and 50% of them are displaced from their original place of residence. Additionally. and care-takers are insufficiently trained for the application of contemporary work methods. These institutions are characterised by a large number of beneficiaries (from 300 to 650). Children with disabilities placed in five residential institutions are particularly vulnerable. along with underdeveloped communitybased services. because more than 100 municipalities do not provide guaranteed support services. children and adults ages from 4 to 50. Namely. All of this raises issues regarding respect of beneficiaries’ rights. Out of a total of 4. even when it is not essential. Fragmented decision making on the rights to these forms of financial support and their distribution through different systems leads to an enlargement of the administrative – bureaucratic apparatus. Broadly defined and applied rights to residential accommodation. which exceeds the number prescribed by norms and standards. even older. gradually became institutions for the accommodation of adults as well. are provided within different systems.900 children residing in institutions and foster families. another 1. At the same time. however. Due to insufficiently developed foster care and unequal coverage. in their natural environment. children remain in institutions too long. i. community based services are not developed in line with citizens’ needs. slows down the achievement of these rights.overcoming poverty. leads to an absence of a unique registry and an insight into the holistic needs of the beneficiaries.e. Financial benefits for citizens who are capable for work. most often with no further support for independent living. that is. a significant number of 7 . alongside insufficient resources at the local level has created a bungling network of institutions that does not respond to the real needs of the beneficiaries and does not provide adequate services. The facilities are in poor condition. a categorisation of institutions according to the categories of beneficiaries and an inadequate fulfilment of needs of a great number of beneficiaries. the adequacy of the measures which have been applied. the staff structure prescribed by norms is inadequate.

children with behavioural problems often remain in shelters for unjustifiably long periods of time.3. are insufficient. and territorially and functionally inaccessible. the Government. small group homes. are placed in residential institutions with no adequate programs to address their needs. other ministries. 2. Residential capacities for beneficiaries. The quality of services in existing institutions is lopsided and the available support for preserving physical and mental capabilities of beneficiaries and the improvement of the quality of their life. as well as small residential capacities. however they often lack adequate financial and staff capacities. their needs could be better fulfilled in their natural environment. currently accommodate 5. young persons with disabilities could be placed in institutions for the elderly. even with terminal illness. These institutions accommodate a significant number of beneficiaries with medical conditions. Strategic Development Trends The social welfare system reform will be implemented through joint activities of the National Assembly. Employment and Social Policy. The lack of diversified forms of support in the natural environment. Therefore. The number of citizens in need of support due to physical and mental impairments exceeds the number which. is not always provided. 17 residential institutions for persons with cognitive disabilities. majority of whom are displaced from their original place of residence. as well as all relevant social welfare stakeholders in the Republic of Serbia. while in some local communities there is no possibility for accommodation at all. 8 . psychiatric problems and chronic diseases. children and youth with cognitive disabilities are excluded from the educational system and placed in institutions for persons with mental health issues. including persons with disabilities. etc. with proper support.800 beneficiaries are placed in homes for the elderly. although. is also noticeable among existing services for the elderly.municipalities do not have residential capacities for those who essentially need this service. because there are no developed capacities. Approximately 7. Some of these institutions have waiting lists.574 beneficiaries. with cognitive impairments and mental health issues. Such a system does not provide sufficient conditions for the development of services which would be territorially and functionally accessible to beneficiaries and therefore this Strategy is aimed at overcoming the existing weaknesses. while their rights are endangered as a result of an inability to satisfy their basic needs in an adequate manner. Some groups of beneficiaries for whom no adequate care could be provided in their natural environments. usually as a result of the lack of other community-based services (day care centres. Beneficiaries in residential care often face social isolation to a different degree.) resides in institutions. mental health issues and persons with physical disabilities. the Ministry of Labour.

health care. police. judiciary. Harmonisation of activities delineated by various strategic documents aimed at promoting healthy life styles. indicates the need for development of planned and organised preventive measures and programmes. and the mitigation or 9 . education. Creation of New Policy and Legislative Activity • Defining a developmental social welfare policy and liaising with other systems and activities in society Timely and effective protection of children. culture. 3. Employment and Social Policy. the number of social welfare system beneficiaries increases. employment. 2.Under the existing conditions in the system. as well as timely informing and educating them about the ways and possibilities of using available resources in the community. Development of resources to empower individuals and families belonging to vulnerable and marginalised groups. while the provided services do not adequately develop their abilities to overcome unfavourable living circumstances and satisfy their own and their families’ basic needs. the elderly.1. provision of information. The basic preventive mechanisms include the development of resources for preserving and enhancing the quality of citizens’ lives. persons with disabilities. etc. intensified by transition processes. beneficiaries are passive. the employment system. as well as society as a whole. the elderly and persons with disabilities is provided through the creation of a social welfare policy which actively prevents occurrence of social problems in society and through synchronised activities of the social and health care systems. They enter early into the social welfare system and stay in it for a long time. to increase own self-sufficiency and independence in fulfilling their own basic needs. Development of harmonised strategic and action plans in specific areas primarily immanent to social welfare: e. the Ministry of Labour. provision of information to and education of citizens about ways of improving the quality of their own lives. other relevant ministries. This goal cannot be achieved solely through the social welfare system. Policy development in the area of social welfare includes activities of the National Assembly. victims of family violence. but through an organised and coordinated approach of various systems in society: education. local self-governments. excluded from mainstream developments .3. police and justice.The key reform trends are: 2. A delayed. It is imperative to establish a wide societal consensus in regard to models and directions of support to healthy live styles of citizens. government councils. aimed at reviewing and restructuring the social welfare system through: 1. During a period of sudden and severe changes in society. the Government. unsynchronised and partial societal reaction to social problems.g.

because the best way to efficiently. . is to do it in their natural environment – the family and local community.The Law on the Children’s Ombudsman. some are within the parliamentary procedure. are concentrated at the level of the Republic. The majority of responsibilities for determining rights. education. favouring institutional forms of protection through residential accommodation.The Law on Amendments and Additions to the Law on Social Protection and Social Security of Citizens. and insufficient development of support programmes and services for individuals and families who are facing everyday-life difficulties. . through the development of a wide range of community based services. The lack of choices of services leads to an irrational use of financial resources.The Law on Associations. decision making on the way they will be realised and the necessary resources.The Law on Juvenile Perpetrators of Criminal Acts and the Legal Protection of Juveniles. violence. • Improvement of legislation. etc. preventing multigenerational transfer of poverty. pension and disability insurance. in all relevant areas. and neither is it interested in fulfilling citizens’ needs.3. . and all other laws which regulate the areas related to or overlapping with social welfare. 10 . Certain laws have already been adopted. social exclusion and other socially detrimental occurrences. It is necessary for municipalities and cities to regain the responsibility for social welfare of their citizens. while others are yet to be adopted. harmonisation of legal regulations and their alignment with EU legislation The development of new policy is sided with the improvement of legislation.The Law on the Citizens’ Ombudsman. Legislative activities include: .The Family Law. financed by the Republic.2. The introduction and activation of the above-mentioned measures and mechanisms enables a timely and adequate reaction of society to citizens’ needs and enables citizens to assume responsibility for the quality of their own lives. as well as reducing the range and intensity of socially adverse occurrences. Decentralization of the Social Welfare System Centralised management was one of the main characteristics of the political system in the previous period. feasibly. . .eradication of their dependence on social services/agencies – by developing programmes prescribing preventive activities.). The local self-government does not have enough autonomy. timely and rationally fulfil people’s needs.The Law on Preventing Discrimination of Persons with Disabilities. or areas relevant to the realisation of social protection of citizens (health. harmonisation of legal regulations and their alignment with EU legislation. 2. . employment.

In a decentralised system services are provided primarily at the local level. for the needs and problems of its citizens. Only rights pertaining to permanent cash benefits should remain entirely under the jurisdiction of the Republic. 11 . The decentralisation of social welfare to the local level will contribute to the development of a greater variety of more feasible local services in the beneficiaries’ natural environment. and that their accessibility is equally guaranteed to all. it is necessary to ensure that the state prescribes minimal rights of beneficiaries.• The decentralisation of jurisdiction and resources to the local level The decentralisation process presumes that certain conditions and mechanisms are in place to ensure that local self-governments have adequate sources of funding for addressing social needs of their citizens and that they fully realise their obligation to use these resources for developing social welfare services. which can be satisfied through a variety of inter-connected and complimentary services (continuum of services). By changing legislation. Additional financial support must also be allocated from the Republic level (according to criteria defined by the Republic) to those municipalities and cities unable to secure enough funds by themselves. This will warrant an appropriate interest and responsibility of the municipality. This means that the forms and the fulfilment of those needs of citizens. secured from own funds or those transferred from the Republic level. However. under the same conditions. except those which multiple stakeholders (linked by a common interest) determine to be services best organized at the regional level. Only a small number of highly specialised services can be organised at the Republic level. which will enable covering a larger number of beneficiaries. local self-governments finance their citizens’ needs from their own resources. It must also make sure that in case these resources are being improperly spent. which therefore need financial resources. At the same time. they are taken away and services are organised from the republic level. the system must be flexible and allow development and application of the most optimal services. at least until adequate economic and political conditions have been met. which can fulfil their needs in the area of social welfare. The law must ensure mechanisms for local self-governments to allocate a certain amount of resources for social needs of their citizens. as well as the provision of finances for them. this system implies that responsibility for securing the conditions for the functioning and work of centres for social welfare should be placed entirely on local self-governments. The diversity and cost-effectiveness of services will at the same time assure that the needs of beneficiaries are addressed in a manner which balances the demand and available financial resources. Regardless at which level the services are being organised. should remain at the local level.

• The development of mechanisms for citizens’ and beneficiaries’ participation in the decision making process regarding resources and ways of fulfilling needs The existence of a centralised social welfare system has led to a situation where citizens do not perceive social welfare at the local level as a system which can be and should be influenced. who do not have families or relatives able to support them. The Provision of Quality Social Welfare Services The purpose and the aim of developing community based social services is primarily prevention. Activities to be undertaken must be along the lines of: • Assuring the financial security for the poorest (financially most vulnerable) groups of citizens unable to earn a living due to their mental and/or physical condition. through their work-engagement. It is necessary to create an adequate. Participation will enable citizens and beneficiaries. It is necessary to legally define mechanisms which would permit active participation of citizens and social welfare beneficiaries in the decision making process related to ways for satisfying social needs and securing resources. Their reaction to the system is therefore passive and they are not motivated for any kind of active participation in the decision making process. Undertaking measures to ensure that the resources provided to able-bodied citizens.3. as a means of financial security. which would in turn ensure transparency and efficiency of the system. the creation of conditions for activating their potentials. through the provision of cash benefits. i. De-concentration of all forms of financial benefits in social welfare provided from the Republic budget should fully rationalise administrative procedures. technically advanced information system with a regularly updated database. Ensuring More Efficient Cash Benefits in Social Welfare It is necessary to achieve the level of securing an existential minimum for beneficiaries.e.4. are aimed at their employment. they are able to partly or fully provide for themselves. families and groups at risk do not get socially isolated and do not become permanently dependant on social services. Consolidating the work of municipal services responsible for ensuring the realisation of citizens' cash benefit rights.3. as stakeholders. 2. Quality services 12 . so that individuals.3. in a way that. • • 2. to actively and responsibly participate in encouraging the development and improvement of the social welfare system.

enable beneficiaries to overcome risks and prevent further development of problems and conditions detrimental to their quality of life. Creation and accreditation of educational training packages. 3) Foster care and adoption. home care and assistance and other social welfare services. at all levels. • • • 2. Defining and networking of services provided by different sectors and subsystems. Support to and affirmation of the family as the paramount framework for protection of vulnerable groups and stimulating the development of foster care. • 13 . 4) Strategic planning and cross-sectoral co-operation. day care centres. licensing. as well as protection against domestic violence. The procedure preceding the actual consumption of services should be conducted in a meaningful and client-friendly manner. adults and the elderly. Developing standards and improving the quality of services provided by social welfare institutions and agencies. Strengthening Professional Capacities of Social Welfare Employees Increasing professional competencies of social welfare employees will be achieved through: • On going education in the application of new standards.5. Introducing new social services within existing social welfare institutions and agencies. as well as within the local community. accreditation of new programmes and services.create positive changes. Introducing an efficient appeal system. within an optimal time span. for educating social welfare professionals in the following areas: 1) Responsibility for the implementation of professional procedures (case management) in centres for social welfare and other service providers. plans and programmes. 2) Protection against abuse and neglect of children. The provision of quality services implies: • • • Stimulating development of diverse community-based social services and inclusion of a variety of social stakeholders in the area of service provision. 5) Establishment of community based social programmes and volunteer management. and the introduction of a system for professional advancement of employees.3. adoption.

Employment and Social Policy The Ministry of Finance The Ministry of Health The Ministry of Education and Sport The Ministry of Interior The Ministry of Public Administration and Local Self-Government The Ministry of Justice The Ministry of Science and Environmental Protection The Ministry of International Economic Relations The Ministry of Culture Local self-government authorities – municipal and city assemblies The Standing Conference of Towns and Municipalities Social welfare institutions and agencies Institutions belonging to other systems . Introduction of quality control mechanisms through monitoring. The achievement of aims and objectives defined in this document requires that relevant social stakeholders with a significant impact on social welfare are adequately engaged in the social welfare reform. as well as a system for independent supervision and control of professional social work. supervision and evaluation of social welfare outcomes. Specialised programmes for specific groups of beneficiaries. Stakeholders in the Social Welfare Reform The social welfare system reform will be implemented through participation of all relevant social welfare stakeholders in the Republic of Serbia. Supervision and evaluation of the outcomes of professional social work. ethical and professional accountability through the introduction of a professional code of conduct into the social welfare system.4. • 2. Affirmation of general ethical principles and upgrading the standards of professional behaviour. Management of social institutions and human resources in social welfare.under the jurisdiction of the abovementioned ministries International authorities and organisations Organisations and authorities of other interested states and governments International and foreign non government organisations 14 . Relevant social stakeholders in the process of social welfare system reform are: • • • • • • • • • • • • • • • • • • • The National Assembly The Government The Ministry of Labour.6) 7) 8) 9) • Family mediation.

determining needs and capacities within the local community. 2. o Perform other necessary activities aimed at achieving the goals of this Strategy. centres for social work. the Ministry of Labour. Building and developing own capacities necessary for implementing activities designated in the process of social welfare reform. o Agree on procedures for exchanging information. o Define roles. etc. obligations and responsibilities of social welfare reform stakeholders at the local level (local self-government authorities. o Establish frameworks and criteria for defining specific social welfare services. non government organisations. Particularly important stakeholders in the reform process are: • Local self-government authorities and The Standing Conference of Towns and Municipalities – in cooperation with the Standing Conference of Towns and Municipalities and local self-government authorities.4.1. The Necessary Cooperation and Joint Activities With the aim of successfully implementing this Strategy. it is necessary to work jointly in the following manner: • • • • • Cooperation and carrying out activities within the same conceptual and strategic framework. A clear mandate and area of responsibility for making concrete changes and improving particular parts of the social welfare system. 15 . which will ensure active participation of local self-governments in the development of social welfare at the local level. that will be provided at the regional level. Periodically evaluating previous activities conducted in one’s own area of work. other social welfare institutions and agencies.• • • • • Local non government organisations Funds. Employment and Social Policy will: o Agree a plan for cooperation. Providing the necessary inputs to each other aiming to exchange experiences and transfer knowledge relevant for further reform processes. foundations and religious communities Economic societies and entrepreneurs Institutions for higher education and institutes Citizens and beneficiaries of social welfare rights and services. and the same timeframe. o Agree on local budgetary allocations for social programmes (the development of social services at the local level).).

o Consulting on the annual budget planning cycle. o Other necessary activities aimed at achieving the goals of this Strategy. in the area of child protection. o Joint work on combating addiction diseases (drugs. o Agreeing inter-sectoral obligations. The Ministry of Health – The Ministry of Labour. Employment and Social Policy and the Ministry of Finance will agree a plan for cooperation in the areas of: o Creating a stable influx of budgetary funds for implementing the social welfare system reform activities. o Home care and provision of health care in social welfare institutions. jurisdictions and responsibilities. o Development of prevention programmes in the area of health care education and cooperation with organisations. education and development of children. The Ministry of Education and Sport – The Ministry of Labour. as well as the provision of support to inflicted families. in line with the social welfare system reform needs. o Development of prevention programmes. HIV/AIDS. o Development of programmes for inclusive education of children with disabilities and children belonging to marginalised social groups. o Consulting on the rebalance of the budget. alcohol etc). o Co-financing of joint programmes. o Providing professional assistance in calculating and evaluating the costs of social welfare services. o Provision of benefits guaranteed by law and other legal regulations (for children from poor families. palliative care. • • 16 . o Other necessary activities aimed at achieving the goals of this Strategy. children with disabilities and children without parental care). o Exchange of information regarding child neglect and abuse.• The Ministry of Finance – The Ministry of Labour. o Education and training of employees. Employment and Social Policy and the Ministry of Education and Sport will agree a plan for cooperation in the areas of: o Early detection of problems in the behaviour. bodies and teams in the social welfare field. o Co-financing of joint programmes. Employment and Social Policy and the Ministry of Health will agree a plan for cooperation in the areas of: o Early detection of health and developmental impairments among children. o Inadequate child care.

). The Ministry of Justice – The Ministry of Labour. o Establish mechanisms of cooperation to jointly implement the Law on Juvenile Perpetrators of Criminal Acts and the Legal Protection of Juveniles. o Perform other necessary activities aimed at achieving the goals of this Strategy. The Ministry of Culture – The Ministry of Labour. in accordance with the law.o Other necessary activities aimed at achieving the goals of this Strategy. o Perform other necessary activities aimed at achieving the goals of this Strategy. • The Ministry of Interior – The Ministry of Labour. Employment and Social Policy and the Ministry of Interior will: o Agree the framework for signing protocols on cooperation between centres for social welfare and other social welfare institutions and the responsible territorial organisational units of the Ministry of Interior. centres for social welfare and other relevant local stakeholders about perpetrators of criminal acts against minors. as well as those acts committed by minors. o Ensure an exchange of information between the responsible territorial organisational units of the Ministry of Interior. o Develop mechanisms for an exchange of information between various judiciary authorities and centres for social welfare and other relevant stakeholders at the local level.). Employment and Social Policy and the Ministry of Justice will: o Agree the framework for signing protocols on cooperation between centres for social welfare and other social welfare institutions and responsible judicial authorities in the areas of protecting children’s rights. multi-sectoral and multidisciplinary teams. in the areas of preventing and responding to domestic violence (creation of coordination bodies. o Within their legal jurisdictions. preventing and responding to domestic violence (creation of coordination bodies. • • 17 . Employment and Social Policy and the Ministry of Culture will: o Jointly develop action plans and mechanisms aimed at promoting healthy life styles though the media. striving to prevent the occurrence of social problems. o Perform other necessary activities aimed at achieving the goals of this Strategy. etc. stimulate activities of informing citizens about the ways and possibilities of using resources available in the social welfare system. multi-sectoral and multidisciplinary teams. etc.

as well as in other strategies where active participation of the Ministry of Labour. Employment and Social Policy is expected (The Poverty Reduction Strategy. • International authorities and organisations. Employment and Social Policy and the Ministry of Public Administration and Local Self-Government will agree on a framework of cooperation and will carry out other activities aimed at achieving the objectives outlined in the Strategy. o Secure an exchange of knowledge and information with countries whose experiences are relevant for an efficient implementation of the Strategy. o The identification of priorities. Employment and Social Policy and the Ministry of Science and Environmental Protection will: o Support long-term and systematic implementation of fundamental and applicable scientific projects within the relevant social science disciplines which present the starting point for changes envisaged by the social welfare system reform. organisations and authorities of other interested countries and governments. o Agree on the framework for cooperation and carry out other activities aimed at achieving objectives outlined in the Strategy. etc. Employment and Social Policy will agree with the above-mentioned stakeholders a plan for cooperation and outline responsibilities in regard to: o The design. . o Long-term and systematic implementation of projects supported by these stakeholders. implementation and funding of reform projects.). o Particularly cooperate on achieving the objectives outlined in the National Programme for Environmental Protection through participation in the development of relevant action plans. etc. Employment and Social Policy and the Ministry of International Economic Relations will: o Define functional channels for cooperation and information flow. • • The Ministry of Public Administration and Local Self-Government – The Ministry of Labour. with direct impact on the implementation of the Strategy. aiming to secure coordinated donor support for the implementation of the Strategy. as well as in other strategies where active participation of the Ministry of Labour. Employment and Social Policy is expected (The Poverty Reduction Strategy. international and foreign non-government organisations – The Ministry of Labour. The Ministry of Science and Environmental Protection – The Ministry of Labour.• The Ministry of International Economic Relations – The Ministry of Labour. with the aim of establishing functional linkages 18 .).

1. whose consistent application is ensured through the harmonisation of the domestic legal system with ratified international documents and contemporary social work practices. at the local level. 3. • • • 4. Least restrictive environment – providing support to various services primarily in the natural environment. Participation. while selecting those which are least restrictive for beneficiaries. to the greatest possible extent. OBJECTIVES OF SOCIAL WELFARE DEVELOPMENT 4. etc. while respecting human rights and dignity. Respect for and integrity of human rights in the social welfare system reform also implies the implementation of the following principles: • Best interest of the beneficiaries – providing services which are. complementary to beneficiaries’ needs. so that citizens could primarily address their needs in their living environment. The beneficiary is given an opportunity to use appropriate services on time. leading a productive life in the community and preventing dependence on social services.with wider reform initiatives in the Republic of Serbia. continually and for as long as necessary. The Overall Goal The reform of the social welfare system should contribute to improved protection of the poorest citizens through an adequate establishment and provision of an existential minimum. Continuity of protection and the possibility to choose services and providers – developing diverse services within the public. responsibility and independence of beneficiaries – ensuring participation of beneficiaries in decision making processes pertaining to the fulfilment of their needs along with a responsibility for selecting and utilising own potentials. Providing support to beneficiaries for activating their potentials for independent fulfilment of needs. o A harmonised approach. for various 19 . • Availability of services to beneficiaries – creating conditions and developing community based services. non-government and private sectors. PRINCIPLES OF THE SOCIAL WELFARE SYSTEM REFORM Respect for and integrity of human rights is the basic principle of the reform. as well as an improved quality of life of those citizens who.

high quality and diversified services in order to preserve and improve the quality of life of vulnerable and marginalised individuals and groups. responsible parenthood and prevention of dependence on social services. eliminate or alleviate risks or constraints and maximise the development of their potentials for leading a productive life in society. they should support beneficiaries’ integration in the community. through the creation of a network of diversified. expressed as . persons with disabilities and children and adults victims of violence. as well as to prevent dependence on social services. participation and responsibility of beneficiaries in selecting services provided in the least restrictive environment . Social welfare services which consist of activities and resources. and provide urgent interventions. require assistance in fulfilling their basic needs (which cannot be fulfilled in another way). neglect and exploitation. It is necessary to develop services by planning. services and activities for groups in need of specific support: children without parental care.respect for and integrity of human rights. are offered to beneficiaries in order to improve their quality of life. an appropriate level of services and protection. improve the choices and quality of residential accommodation. The overall goal of the social welfare system reform is development of integrated social welfare in which social stakeholders use the existing and develop new resources in the most efficient way. and in accordance with identified needs of beneficiaries. families at risk and marginalised groups. their empowerment for leading a productive life in society. Measures.reasons. Social welfare services should be territorially and functionally available. through accessible. as well as permanent monitoring of the social welfare system impact. services and activities specifically focused on the individual. children in conflict with the law. adults and the elderly who are not capable for independent living. and the beneficiaries’ best interest. accessibility of services selected in beneficiaries’ best interest. accessible. Measures. Building on the basic principles of the social welfare system reform. at different levels. and to empower them for leading a productive life in society. - - 20 . communitybased services aligned with the needs. An introduction of the system of quality of services in social welfare enables the standardisation of professional service provision.effective social welfare implies: the development of programmes aimed at preventing the occurrence and trans-generational inheritance of social problems.

planning and evaluation Development of services which support living in the community Improvement of the supply and the quality of residential accommodation Development of urgent intervention services 21 .Picture 1 – The Structure of Social Welfare System Reform Objectives INTEGRATED SOCIAL WELFARE Overall Goal Objectives IMPROVEMENT OF SOCIAL WELFARE FOR THE POOR DEVELOPMENT OF A NETWORK OF COMMUNITYBASED SERVICES Specific Objectives Securing an existential minimum A more efficient system of financial support Integrated assessment and planning in the community System of quality Territorially and functionally available services Strategic and crosssystem planning Tasks Comprehensive assessment.

supplementary funds for care-takers. Specific Objective 1. 4.) are provided within the existing social welfare system to citizens unable to secure funds for satisfying their basic needs. etc. should be a part of a single and complete state policy. available resources and the achieved and planned degree of societal development.065 family households which receive cash benefits. in which the social welfare system provides support for the most vulnerable citizens and social groups. Reform Objectives 4. In line with that. more efficient and cost-effective coverage through programmes and services. cash benefits for people who are permanently vulnerable because they are incapable of work. On the other hand. A reformed social welfare system relies on an existing network and further develops that network of institutions. 17. along the lines of using new methodological approaches. financial support provided to able-bodied beneficiaries is not an incentive for their employment and activation of their potentials for leading a productive life in the 22 . are below the existential minimum level. services and programmes which are continuously aligned with citizens’ and beneficiaries’ needs. All citizens who fulfil the legally prescribed criteria. As a result of insufficient resources. one-off benefits.2.1. it is necessary to determine and provide the level of an existential minimum and create a more efficient and effective cash benefits system. due to unemployment or temporary or permanent inability to work. implementing a new organisation of work and guaranteeing quality of services. activating their work potentials. regardless of whether their financial vulnerability is based in unemployment or temporary or permanent inability to work. From a total number of 51. crosssectoral networking and integration at the local level. with respect for their human rights.2.1 – Securing an Existential Minimum The Current Situation Various types of financial (cash) benefits (financial support to families. assistance for gaining work competency.000 or 33% are headed by individuals deemed incapable of work. Objective 1 – Improvement of Social Welfare for the Poorest Citizens Reducing the number of poor people. securing more complete. Financial support is either provided from the Republic budget and is realised through centres for social welfare in the form of regular (ongoing) cash benefits or from local self-government budgets. in the form of one-off benefits. receive financial support.An efficient social welfare system also implies a transformation of the existing social welfare institutions.

it is necessary to intensify social welfare for children through support within the child protection system and other systems. refusal to receive assistance from the state. Developing programmes for employing able-bodied beneficiaries of cash benefits. Redefining the poverty line for the territory of the Republic of Serbia in accordance with the achieved level of economic development. In order for the social welfare system to truly support the most vulnerable citizens. Measures. Activities and Mechanisms 1. as well as public works. Lead responsibility: Ministry of Labour. local self-governments. the realistic capacities of the state. Employment and Social Policy Time frame: 2006 2.e. while persons with disabilities could activate their work potentials in accordance with their capacities. i. it is necessary to redefine the poverty line in the Republic of Serbia. not having a permanent residence address. adjusting it to the achieved level of economic development. etc. This could activate the potentials of able-bodied beneficiaries and create the conditions for cash benefits to truly become a temporary solution for overcoming crisis situations caused by a lack of financial means. Moreover. Employment and Social Policy. although they fulfil the criteria. index the poverty line based on living expenses and undertake measures for reaching a level of development.community. employment agencies Time frame: continuously Specific Objective 1. i. At the same time. Lead responsibility: The Ministry of Labour. sufficient for satisfying basic needs. the realistic capacities of the state.e.2 – A More Efficient System of Financial Support The Current Situation Financial benefits for individuals and families who are unable to independently satisfy their basic needs are provided through a variety of systems: the social welfare 23 . a certain number of poor people do not exercise their social welfare rights. Until conditions for employment of able-bodied cash benefit beneficiaries are created. The reasons for this are numerous starting from a lack of information. employment agencies’ activities must contribute to the development of subsidised employment programmes for social welfare beneficiaries.

local self-governments 24 . child protection and employment. In accordance with the Law on Financial Assistance to Families with Children. Measures. Strengthening existing service departments and integrating their activities. joint planning and co-ordination of activities between that municipal administrative authority and the local centre for social work will enable timely and adequate fulfilment of beneficiaries’ needs. Lead responsibility: Ministry of Labour. Professionals employed in centres for social welfare will continue to assess beneficiaries’ needs (which can be of a financial nature) through the application of professional methodological procedures. Financial support for families and supplementary funds for care-takers are provided through centres for social welfare who conduct activities related to these entitlements. All rights realised exclusively through an administrative procedure based on beneficiaries’ identification documents and without the need for a professional assessment procedure. as a part of delegated tasks. based on available financial resources in the local community. Transferring the administrative procedure for realising rights to all types of cash/financial benefits outside of the centre for social welfare would create conditions for a more adequate and more efficient provision of social security for citizens. Employment and Social Policy. which are provided from the Republic budget. Local self-governments determine the possibility for beneficiaries to receive subsidies for covering expenses incurred for electricity and public utilities. disability).system. one-off benefits and other financial benefits. Employment and Social Policy Time frame: 2008 2. slowness in the realisation of citizens’ rights. Information exchange. Fragmented decision making on the beneficiaries’ entitlements to these rights (financial benefits) and their disbursement through different systems. There lies the need to de-concentrate all forms of financial benefits in the social welfare system. Drafting (developing) legal acts which regulate financial benefits in the areas of social welfare. similarly to the way in which child protection rights are regulated. child support and other benefits for children and families are realised through municipal administrative authorities responsible for child and social welfare issues. child protection and employment. temporarily or permanently incapacitated to fulfil them for various reasons (poverty. Lead responsibility: Ministry of Labour. an absence of a unique registry and a lack of insight into the holistic needs of beneficiaries. unemployment. results in the growth of the administration-bureaucratic apparatus. while the administrative procedures for realising the right to assistance will be handled by the responsible municipal authority. would be achieved more efficiently and more rationally through a consolidated municipal administrative authority in charge of child protection and social welfare. These types of financial benefits rest on principles of solidarity and the creation of conditions to meet the basic needs of citizens. Activities and Mechanisms 1.

a unique registry and more efficient procedures. The transfer of procedures for providing financial benefits from a centre for social welfare to a municipal administrative authority in charge of child protection and social welfare. Lead responsibility: Ministry of Labour. with a better quality fulfilment of citizens’ needs. will enable the citizens to satisfy most of their needs within their local community. and transferring administration of financial benefit services out centres for social welfare. a closer cooperation with employment agencies and the establishment of a service department which would encompass all forms of financial assistance at the local level. should all contribute to a more efficient and rational use of resources. as a result of a permanent inability to work. 4. The qualitative improvement in service provision. Stimulating the potentials of able-bodied beneficiaries will contribute to creating the conditions for them to lead independent lives. community). would also ensure easier access to services. Creating a unique registry for financial benefits. Specific Objective 2. free from reliance on social services.2. Employment and Social Policy. local self-governments Time frame: 2009 Expected Impact The proposed changes should contribute to the provision of an existential minimum to beneficiaries who are not able to satisfy their basic needs. it is important to have easy access to information about the types of available services. and the establishment of a system that would assure quality of services both at the professional and organisational level. and to have an efficient appeal procedure. Objective 2 – Development of a Network of Community-based Services Identifying the needs of beneficiaries at different levels (individual. group.1 – An Integrated Approach to Identifying Needs and Planning of Community-based Services Overlapping and insufficient provision of certain services occur as a consequence 25 . to receive support in obtaining the required documents. having a well planned and well synchronised (across various systems) development of a network of services which are territorially and functionally available to citizens. From the beneficiaries’ point of view.Time frame: 2008 3.2. which would be achieved through a clear separation of professional and administrative work.

The consequence of this is an inadequate network of services. an ambiguous division of roles and responsibilities and the lack of cross-system co-operation. planning for and providing services. impinges on the absence of a planned and partnership approach to the development of social welfare services at different levels. development of new services. incomplete. do not ensure beneficiaries’ participation. timely and rational manner. especially vulnerable groups . The current record keeping and documentation filing system is often unsuitable. As a result.children and adults. sector institutions and private service providers). Administrative procedures for receiving services are unwieldy. There is a noticeable absence of a planned approach in development of services that are adjusted both to individual and common needs of various groups of beneficiaries and aligned with the specific features of local communities. as well as inclusion of new service providers (non government organisations. Another constraint to adequate planning is the incompatible registry. beneficiaries’ needs are not determined and addressed in a holistic.of a fragmented approach to identifying beneficiaries’ needs. regions. reduction of administrative procedures to a level which ensures and guarantees the defined standards of services. both at the Republic and local level. implies the necessity for liaison and co-operation between all service providers. inefficient and wasteful spending of available financial resources. In order to establish an adequate cross-sectoral co-operation it is necessary to develop. A comprehensive and timely reaction to the rights and needs of citizens which have been jeopardised. they are not transparent. transparency and participation of beneficiaries. • Task 1 – Identifying the needs of groups of beneficiaries and strategic. and impedes an adequate assessment of beneficiaries’ needs and planning of 26 . the appropriate cooperation protocols which would define responsibilities and mechanisms for co-operation between different systems in regards to the assessment of citizens’ needs. These protocols are of an utmost importance for establishing an integrated model of social welfare and the development of partnerships. crosssectorally coordinated planning of services at different levels The Current Situation Lack of mechanisms for identifying the needs of beneficiaries.e. often divergent to the primary needs of various beneficiary groups and specific features of local communities. that is. An analyses of beneficiaries’ needs and a forecast of the development of services at municipal and inter-municipal level should primarily contribute to the process of identifying local communities’ potentials for further development of the existing services within the area of social welfare. adopt. used in various systems. and there are no mechanisms for independent representation. i.

Developing strategic and action plans for the development of services at various levels. as well as an objective and adequate assessment and planning of the required services. social welfare institutes. in the longer period (three to five years). Establishing and developing a methodology for the identification of needs of vulnerable groups – children and adults. Lead responsibility: Ministry of Labour. In order to remedy these problems. the Government Time frame: continuously until 2008 3. Employment and Social Policy. Employment and Social Policy. elderly. marginalised groups. in the form of action plans. Lead responsibility: local self-governments Time frame: 2006 Expected Impact The identification of needs of groups of beneficiaries and citizens. Founding of local Councils for Social Issues. both at the Republic and local level. as well as an operationalisation of strategic plans. local self-governments Time frame: 2006. and then continuously 5. Lead responsibility: Ministry of Labour. social welfare institutes Time frame: continuously 2. it is necessary to establish a methodology for the assessment of needs of vulnerable groups – children and adults. Lead responsibility: local self-governments Time frame: 2008 4. abuse victims). and in line with the identified needs. Employment and Social Policy. Proposing and adopting a cross-sectoral protocol on co-operation that would define the responsibilities and mechanisms of co-operation between various systems. contributes to 27 . it is also necessary to create strategic plans which will determine the directions for the development of the system. persons with disabilities.social welfare services. Measures. For that purpose. Lead responsibility: Ministry of Labour. adopt strategic and action plans for the development of services. Adopting co-operation protocols at the local level for assessing and addressing the needs of particularly vulnerable groups (children. Activities and Mechanisms 1.

It is necessary for the social welfare system to provide individualized services adjusted to the specific needs of each beneficiary. the dominant model of professional work is based on the classic “medical approach”. and does not account for the strengths and potentials of individuals. an improvement in their quality of life. and timely assessment. the family and the community. family members and significant individuals from the beneficiary’s living environment. families and society. • Task 2 – A holistic assessment of beneficiaries’ needs. Activities and Mechanisms 1. the fulfilment of holistic needs of the beneficiaries. meaning that the competencies and responsibilities of service providers do not overlap nor leave gaps. In this way. stigmatises them. The main professional procedure is diagnostic and is primarily aimed at determining the “category”. remain insufficiently recognised. planning of services and evaluation The Current Situation In the current system of social welfare. which focuses on identifying individual’s deficiencies and pathological conditions and behaviours. which includes a holistic.Clear procedures. Time frame: 2006 28 . This service must be based on an appropriate assessment and a precise plan developed on the potentials of the beneficiary. accessible and non-stigmatising service. as well as their active participation in the preparation and implementation process. emotional and financial situation of individuals and families. needs and problems of some particularly vulnerable groups – children and adults. Beneficiaries need an open. children with developmental difficulties and persons with disabilities and the elderly. This especially pertains to multi-problematic families. in the assessment and planning of the required services. the problem which is denoted as being dominant is not assessed holistically.the achievement of the overall purpose of the social welfare system. In reformed social security systems. or characteristic groups of beneficiaries which warrant specific protection. and their scope of work is able to provide integrated support to citizens’ needs. well balanced. Measures. within the complex context of the social. At the same time. active participation of the beneficiary him/herself. Securing a more transparent and a more efficient system by introducing: . along with a rational and cost-effective disbursement of available resources. physical. services must fulfil citizens’ needs in the most efficient way. This medical model is essentially paternalistic because it makes beneficiaries passive.

Lead responsibility: Ministry of Labour. planning. Redefining the concepts and beneficiary groups in relevant laws and other legal acts. aimed at providing services which are individualised and adjusted to the specific needs of beneficiaries. monitoring and evaluation. Employment and Social Policy and social welfare institutes Time frame: 2008 5. Lead responsibility: Ministry of Labour. which contributes to greater independence and empowerment of beneficiaries. enables their active participation in the planning of welfare. 29 . is increased. educational institutions Time frame: continuously 6. Introducing professional standards which pertain to assessment. and consistently achieves the basic principle of social welfare – “from help to self-help”. social welfare institutes. for the outcomes of their work. Lead responsibility: Ministry of Labour.Comprehensive provision of information to beneficiaries. Time frame: continuously Lead responsibility: Ministry of Labour. harmonised and timely assessment. At the same time. Employment and Social Policy. their accountability and responsibility.. Lead responsibility: Ministry of Labour. Educating employees in public services on the new approach to beneficiaries’ rights and a more efficient organisation of work. Employment and Social Policy and social welfare institutes Time frame: 2007 Expected Impact A holistic. Employment and Social Policy and social welfare institutes Time frame: 2006 4. professional accountability of specialist workers. Adopting programmes for permanent education of professional workers in the social welfare system. professional associations. Employment and Social Policy and social welfare institutes Time frame: 2007 3. Introducing case management in centres for social work. Lead responsibility: Ministry of Labour. Employment and Social Policy 2.

primarily through the development of institutions and services within the public sector. Agreed time frames for the provision and use of services. Measures. Lead responsibility: Ministry of Labour. Ongoing monitoring of outcomes – the impact of provided services. During the development of the social welfare system to date. and measures for their effectiveness. which is why they contribute to the creation of permanent dependency on social welfare services and lead to social isolation and stigmatisation of beneficiaries. High quality services in social welfare are those services which are in the best interest of the beneficiary. social welfare institutes and the local self-government Time frame: end of 2008 3. Employment and Social Policy Time frame: 2007 2. The existing services are mostly focused on deficiencies and singling out persons with recognised risks. as well as through normative activity. both in the organisational and professional respect. Gaining quality services in the area of social welfare is achieved through the establishment of a system of quality. which encompasses: • • • • • The development of a system which is widely accepted by the service providers who participate in it. 30 . Introducing independent representation.2 – Introducing a System of Quality into Social Welfare The Current Situation A transition of a society requires an inevitable adjustment and further development of the social welfare system. as well as be timely. An agreement on the indicators of success. They must take into account the integrity of rights and the holistic nature of beneficiaries’ needs. Activities and Mechanisms 1.Specific Objective 2. both at the professional and organisational level. Implementing the standards of services in the social welfare system. produce the expected and the desired outcomes. Lead responsibility: Ministry of Labour. there was a dominant intention. Adopting regulations which define the standards of services. because the existing quality of services does not completely respond to new circumstances and citizens’ needs. Employment and Social Policy.e. The establishment of standards which support the functions of service providers. to respond to the needs of beneficiaries in a comprehensive way. rational (efficient) and successful (effective). i.

Employment and Social Policy Time frame: 2006 6. Employment and Social Policy Time frame: 2007 4. professional associations Time frame: end of 2006 5. Employment and Social Policy and social welfare institutes Time frame: 2007 10.Lead responsibility: Ministry of Labour. Establishing a system for professional promotion through consistent professional education. social welfare institutes and the local self-government Time frame: end of 2008. Lead responsibility: Ministry of Labour. Establishing the Institute for the Improvement of the Social Welfare System. Employment and Social Policy and the local self-government Time frame: continuously 9. Lead responsibility: Ministry of Labour. Lead responsibility: Ministry of Labour. Introducing accreditation and licensing into the system. and human resources. Lead responsibility: Ministry of Labour. 7. Employment and Social Policy. services and outcomes at all levels. Employment and Social Policy and the Secretariat for Health and Social Policy of the Province of Vojvodina Time frame: end of 2005 8. technical and infrastructural working conditions. Employment and Social Policy. Improving financial. Lead responsibility: Ministry of Labour. Employment and Social Policy. Lead responsibility: Ministry of Labour. Creating an all inclusive data base which enables monitoring of needs. social welfare institutes and the Republic Statistics Office Time frame: 2006 Expected Impact The introduction of standards of professional work and other measures and activities which contribute to improvement of the quality of services in the social welfare 31 . Lead responsibility: Ministry of Labour. Adopting legal acts which regulate record keeping and the filing of documentation in the social welfare system. Introducing the code of professional conduct into the system.

in comparison to their needs and rights.system. as well as insufficient resources at the local level. and working conditions. will lead to a situation where the provided service. in an efficient and cost effective way. the insufficient development of communitybased services prompts beneficiaries to use the existing ones (which are not always the 32 . have created an irrational network of institutions. the coverage of citizens with existing types of services is insufficient. resulting in an improvement and maintenance of the quality of their life. The improvement in the supply and quality of accommodation is focused primarily on the development of a network of foster families and institutions with smaller residential capacities. as leading professional institutions should assume an important role in the development of the social welfare system. A centralised approach in the planning of accommodation capacities and the financing of rights. fulfils its purpose to the fullest extent. research of social problems and further strategic planning of development in this field. professional support and evaluation of practical work. Furthermore. which fall under the local self-government’s responsibility and a lack of established criteria regarding the minimal rate of budgetary funds which the municipality should allocate for social welfare. An adequate fulfilment of citizens’ needs calls for development of a number of different services and programmes of support which encourage living in the community and enable immediate protection. which does not meet the actual needs of beneficiaries and does not provide an adequate supply of services. The establishment of social welfare institutes will provide scientific and professional support to the social welfare system. As a consequence. Professionals engaged in the provision of services and activities in social welfare. where the beneficiaries are more satisfied with the received services. • Task 1 – Developing services which support living in the community The Current Situation Although the Law on Social Protection and Social Security of Citizens defines local self-government’s authority in satisfying citizens’ social needs. Because of all these reasons. municipalities which fulfil this responsibility to the fullest extent are scarce. improved. professional capacities will be gradually strengthened and increased.3 – Territorially and Functionally Accessible Services The existing system of institutions and services has not provided the conditions for the development of services which enable beneficiaries to fulfil their needs in their immediate living environment. a lack of control over the realisation of rights. Specific Objective 2. will significantly increase the efficiency and professionalism of their work. These social welfare institutes. The reasons for this are a constant lack of financial resources. as well as the prospects of professional social work.

private services or non-governmental organisations. Activities and Mechanisms 1. a large number of local communities do not have accommodation capacities for beneficiaries who very much need such a service. At the same time. This situation has been additionally influenced by the existing domination of the public sector in comparison to the non-governmental sector. 33 . are not sufficient in numbers and are territorially and functionally inaccessible. a significant number of adults with disabilities and the elderly are not in a position to fulfil their own needs. which the local self-government is obliged to provide to its citizens. and persons with mental health disorders. the state needs to stimulate the development of existing public services and incorporate other providers into the system. because more than a 100 municipalities do not have support services provided in the natural environment. Consequently there is an insufficient scope and variety of services provided by non-governmental organisations. Furthermore. as it is the only way for them to. The advantages of drawing on voluntary work are not sufficiently utilised. Measures. This leads to lack of pluralism of both the services and the providers. as well as a lack of diversified forms of support to families in the local community. i. which have a low level of sustainability. while the services which would best respond to their interests do not exist in most local communities. the lack of possibility to choose services according to needs. In order to preserve and improve the existing resources.e. which will create the conditions for development of a more flexible and more competitive mixed model of social welfare. satisfy their needs. standards of services and the control of the fulfilment of rights. The services provided by the non-governmental sector (private service providers and services provided by non government organisations) are insufficiently developed as a result of their unequal position in regard to the possibility for the services to be financed from the state budget. even partially. but also due to the lack of incentives for service development. approximately 40% of children without parental care are placed in institutions.most adequate or most cost effective ones). as well as weak linkages with services provided by the public sector in the social welfare system. All this leads to irrational spending of already limited resources and not enough consideration for citizens’ interests. As a result of insufficiently developed foster care and unequally distributed network of foster families. proposing and adopting a law which will prescribe the minimal rights. while around 40 – 50% of children are away from their original place of residence. Drafting. independently of whether these are public services. The state should secure an equal status of all service providers by financing rights through the system of accreditation and licensing. Capacities for the accommodation of beneficiaries such as persons with physical or mental disabilities.

Developing various forms of foster care. Drafting. centres for social welfare. Employment and Social Policy. services with various contents provided by clubs and day centres). Developing institutions with limited (small) capacities which provide services for accommodating beneficiaries. etc. proposing and adopting regulations pertaining to criteria for the distribution of solidarity funds for underdeveloped municipalities. the National Assembly Time frame: end of 2008 3. Employment and Social Policy. visiting-nurse services. Developing services and service departments for supporting the natural family (counselling. Lead responsibility: Ministry of Labour. the Government. proposing and adopting regulations which will define a minimal rate of budget allocations which the municipality needs to set aside for social welfare. Employment and Social Policy. Lead responsibility: Ministry of Labour. the National Assembly Time frame: end of 2008 2. Lead responsibility: Ministry of Labour. local self-government Time frame: continuously 6. Employment and Social Policy. small independent/supported living units communities. which define additional rights. Lead responsibility: Ministry of Labour. Ministry of Finance. Lead responsibility: Ministry of Labour. the Government. Adopting regulations at the local self-government level. Employment and Social Policy. Creating conditions for the utilisation of existing services in the local 34 . from the budgets of the Republic and the Autonomous Province.Lead responsibility: Ministry of Labour. which will fulfil all the needs of the citizens.). Employment and Social Policy. “halfway houses”. and specify the conditions and types of services. local self-government Time frame: continuously 7. education. Drafting. the National Assembly Time frame: 2008 5. the Government. currently missing in the community (small homes. local self-government Time frame: continuously 8. Lead responsibility: local self-government Time frame: 2009 4.

Ministry of Labour. Introducing tax-related and other incentives for investments and carrying out activities in social welfare. proposing and adopting the Law on Associations. Freeing capacities in institutions will create the conditions for developing new services in the social welfare system. The mixed model will. Drafting. Ministry of Finance Time frame: 2006-2008 11. the Government.community. the National Assembly Time frame: 2006 10. It will enable more children. Lead responsibility: Ministry of Labour. reduce the number of children placed in institutions and reduce the need for accommodating adults and the elderly in institutions. the National Assembly Time frame: 2006 Expected Impact The development of a network of services and service departments in the local community will contribute to the realisation of citizens’ rights to receive support for living in the family and in their natural environment. local self-government Time frame: continuously 9. Ministry of Education and Sports. persons with disabilities. the elderly and all vulnerable groups. as well as other regulations and measures which will invoke donations and voluntary work. able to satisfy the various needs of the beneficiaries and citizens. create a situation where quality. adults and the elderly to remain in their biological. kinship and other types of families. Employment and Social Policy. on top of what has already been mentioned. Ministry of Health. Employment and Social Policy. which should be inclusive of children. the Government. Lead responsibility: Ministry of Labour. Employment and Social Policy. Ministry of Finance. Lead responsibility: Ministry of Public Administration and Local SelfGovernment. efficiency and cost effectiveness become the criteria based on 35 . proposing and adopting amendments and annexes to the Law on Social Protection and Social Security of Citizens which will ensure that budgetary resources are available under the same conditions to all accredited and licensed service providers. Ministry of Culture. Lead responsibility: Ministry of Labour. Drafting. Employment and Social Policy.

The reform of existing accommodation services should be implemented along the lines of: • • Reassessment of the existing network of all forms of accommodation while priority is given to the development of foster care. small independent/supported living units. 36 . exceeds the number of those residing in institutions due to a lack of other community-based services (day care. Reassessment of the types and quality of accommodation services which are currently provided in the social welfare system. securing an improved quality of life.e. The development of this model will also have a positive impact on increasing employment and selfemployment. while those services which are being provided differ in quality and are usually not in accordance with the real needs of the beneficiaries. Beneficiaries are often placed in institutions far away from their original residence. The capacities for accommodating persons with physical or mental disabilities and persons with mental health issues are insufficient and territorially and functionally inaccessible. build their capacity for independent living. Some institutions have waiting lists. insufficient professional competency and an inadequate qualification structure of employees. A lack of various forms of support in the natural environment as well as small accommodation capacities. while in some local communities there is no possibility for accommodation at all. The quality of care is also decreasing as a result of the fact that certain institutions admit greater numbers of beneficiaries than those proscribed in normative acts. etc. i. is also evident among the existing services for the elderly. Services provided to beneficiaries in institutions do not sufficiently facilitate the activation of their potentials. since there are no existing capacities. because of a lack of adequate programmes. • Task 2 – Improving the supply and quality of services of all forms of residential care The Current Situation With regard to the types of services. The number of citizens who are in need of support because of their mental and/or physical condition. the current supply of residential institutions is insufficient. The content and the quality of services provided in institutions do not fulfil the needs of a number of beneficiaries. Foster care is insufficiently developed and lacks in quality.). and their rights are jeopardised because of an inability to satisfy their basic living needs in an adequate manner.which beneficiaries choose services which will satisfy their needs.

Employment and Social Policy Time frame: 2006 4. Adjusting the existing network to the process of transformation of institutions. In order to improve the quality of protection of children. The reassessment of the existing network of institutions for children implies their transformation. Ministry of Labour. institutions Time frame: 2006 3. Adopting specific programmes for training and improving professional 37 . In order to achieve these goals. and in most cases without further support for leading an independent life. Activities and Mechanisms 1. Employment and Social Policy. when they complete secondary education. Adopting individual transformation plans for each institution. numbers and quality of services. The development of residential capacities for adult beneficiaries and the elderly should in the future be steered towards the development of care within the family. and at the same time would represent a measure for reducing the high demand for this type of service. Adopting a medium-term plan for the transformation of institutions. Measures. Lead responsibility: local self-governments. in a direction towards developing other types of services and building the capacity of employees to implement new methods/forms of work. through the implementation of foster care and adoption. as well as individual plans for each institution. train and support them to ensure the prevention of problems and a better quality of life for children. Lead responsibility: Ministry of Labour.Children stay in institutions for a long period of time. while directing activities toward support to natural families and all forms of protection which enable living in a family environment. Lead responsibility: Ministry of Labour. they leave them after coming of age. the building of small accommodation capacities as close as possible to the beneficiaries’ natural environment. A certain part of the capacity within these institutions should be redirected towards the development of new services which would bring about improvements in the quality of life for those beneficiaries who reside in institutions. This is why the placement of children into institutions should be reduced to a minimum. it is necessary to provide a selection of adequate families and to prepare. it is necessary to create and adopt a medium-term plan for the transformation of institutions. as well as towards an increase in the types. Employment and Social Policy. local self-governments and institutions Time frame: 2006 2. at the same time as preserving and improving parental competencies and returning children from institutions back to their biological families.

which also require specific professional skills. usually a period of eight hours. on-call services for urgent accommodation (institutions and foster families for urgent accommodation) and SOS telephone services. which will bring about improvements in the quality of beneficiaries’ lives. The basic preconditions for providing services in crisis situations are 24-hour on duty professionals in centres for social welfare who are trained for urgent interventions. adults and the elderly are not adequately responded to. The need for urgent interventions is usually caused by complex problems. while interventions of this type are mainly left to other systems. will contribute to: • • • An improvement in the quantity and quality of services in all types of residential care. • Task 3 – Development of services for urgent intervention The Current Situation The current social welfare system does not enable citizens to use services in acute crisis situations which call for urgent interventions. The creation of conditions for an adequate fulfilment of beneficiaries’ needs.skills of all stakeholders involved in the protection of beneficiaries in residential care. and therefore situations which require urgent protection of children. by providing appropriate services. it is necessary to ensure co-ordinated activities based on clearly defined procedures. It is necessary to provide the conditions for organising social services which will be available to citizens for 24 hours and which will be qualified for interventions in crisis situations. 38 . at the local level. Employment and Social Policy. along with shortening the time period children and young people reside in institutions and preparing them for independent living. usually to the police. Apart from a few shelters. Lead responsibility: Ministry of Labour. Furthermore. Social welfare services are available to beneficiaries mainly during administration working hours. social welfare institutes Time frame: 2006 Expected Impact Improvements both in the supply and the quality of protection for beneficiaries in all types of residential care. A more rational use of resources for developing services which will satisfy beneficiaries’ needs in a more adequate manner. the social welfare system does not have services which would be at citizens’ disposal for 24 hours. aiming to resolve the crisis situation.

social welfare institutions. Establishing and supporting SOS services. Employment and Social Policy. Activities and Mechanisms 1. Employment and Social Policy. the National Assembly Time frame: 2006 2. Lead responsibility: local self-government Time frame: 2006 6. Selecting and training families on call for urgent foster care of children. Ministry of Labour. Drafting. Lead responsibility: Ministry of Labour.Measures. local self-government Time frame: 2007 4. Lead responsibility: social welfare institutions. an immediate involvement of the social welfare system in cases where juveniles commit crimes. the Government. Lead responsibility: Ministry of Labour. centres for social welfare Time frame: continuously Expected Impact By developing services for urgent interventions. Lead responsibility: Ministry of Labour. associations (NGOs) Time frame: 2006 5. 39 . proposing and adopting a law which will regulate urgent interventions. adopting and signing general and specific protocols which enable a synchronised approach of all public services in providing urgent interventions. Drafting. Employment and Social Policy Time frame: 2007 3. the system of social welfare becomes more effective in securing: • • • • a safe environment for children and adults who are victims of violence. Introducing 24-hour on call duties for urgent interventions in centres for social welfare. Lead responsibility: local self-government. Employment and Social Policy. Organising shelters at the local level. a timely referral of beneficiaries to receive health care. a timely referral of beneficiaries to services provided within other systems and resources in the local community.

is to improve the status of a potential social welfare beneficiary and ensure security in terms of service provision outcomes. regional and republic level.1. Sustainable Development Factors of Efficient Social Welfare The role of the state in the social security system and especially in social welfare. i. Empowering beneficiaries for accepting responsibility and participating in the selection of services. through informative campaigns and education for taking on new roles in the social welfare system. rational planning and expenditure of social welfare funds. i. A new approach and the development of an efficient social welfare system requires stability and sustainability of implemented measures and activities. Strengthening staff capacities for applying new professional standards and methods of organisation in social welfare and the development of resource management capacities. 3. as a guarantee for success and continuity of the reform processes. with active participation of all stakeholders and ongoing alignment of activities with the achieved changes. staff requirements and the quality of services – creating a network of services tailored to citizens’ needs. 6.e. 2. 7. oriented towards greater protection of the basic human rights and more efficient care for vulnerable groups of children. 5. Permanent monitoring and evaluation of the implementation of main activities and the achievement of key objectives. persons with disabilities. organisation and networking of institutions at the local. Coordinated action with other systems aiming to harmonise reform processes important for citizens’ protection in the social welfare system. The factors of sustainable development of the social welfare system are: 1. DEVELOPMENT FACTORS OF AN EFFICIENT SOCIAL WELFARE SYSTEM 5. Adjustment to changes in terms of organization. Stable sources of funding. with weak health and the elderly. 40 . Legislative activity complementary to the already initiated system reforms – the adoption of adequate laws and changes and amendments to laws relevant for social welfare.e. for a more efficient fulfilment of citizens’ needs.5. 4.

The decentralisation of responsibilities and resources will significantly change the status of social welfare beneficiaries and will guarantee better outcomes and results of the 41 . especially for start up activities where greater investment is required. 6. Limitations to Social Welfare Development The reform of the social welfare system may be hindered or limited by the following factors: 1.resistance to innovations and fear of the unknown. fear from losing jobs and a disparate pace of accepting changes. health care. at this moment there is significant disparity in the level of development of services. 2. All available professionals and employees do not posses the equal enthusiasm or knowledge. By taking on this active role.1. A beneficiary is expected to participate in the social welfare process and undertake concrete activities as well as responsibility for his/her own social security. through the selection of appropriate services.5. There is a demand for financial resources to implement reforms. have a significant influence. THE EXPECTED IMPACT OF THE SOCIAL WELFARE SYSTEM REFORM 6. In this process. social welfare beneficiaries are expected to strengthen their own capacity and that of their family. Imbalanced professional capacities and working conditions could significantly hinder reforms. provision of information. employment. An Active Role of Service Beneficiaries At present. insufficient and incomplete awareness and understanding of potential implementers of reforms. especially dependents. The following must also be taken into account . Changes brought on by reforms in systems which are inseparable with social welfare: education. which amplifies challenges to reforms. 3. culture. Financial resources – The problem of insufficient and unevenly distributed resources is one of the basic limitations. Looking over the overall territory of the Republic of Serbia. in comparison to citizens’ needs. judiciary. pension and disability insurance. etc. development. General development trends in society – If the process of overall development and democratisation of the society is not well harmonised. which calls for new investments in upgrading services in local communities.2. the changes in society are headed in the direction of increasing citizens’ individual responsibility for their own life. in line with available resources. Accordingly. the community commits itself to provide adequate support to citizens. progress and security. the beneficiary enhances his/her own well being along with the well being of his/her family.

evaluation and further strategic planning within the social welfare system. The development of community-based social services – Increasing the number and the variety of social services creates greater opportunities for beneficiaries to remain in their immediate environment. together with other social stakeholders engaged in the implementation of reforms. 6. 42 . these institutions should be engaged to the maximum extent in providing support to social welfare institutions and to all social stakeholders. and their joint and synchronised action. It also helps to alleviate. in particular local communities and regions will also lead to networking of social stakeholders and joint development of services in those communities. with a view to ensure the most efficient and the most cost effective response to beneficiaries’ needs. The main development trend for achieving efficient social welfare lies in creating a network of services. In the initial phases of the reform. being the leading professional institutions. More Efficient Institutions of Social Welfare Social welfare institutions. must have appropriate scientific. 6. All key strategic projects. their family or community.3. through the activities of the Social Innovations Fund programme. The similarity of citizens’ needs. and developing a connection of all social welfare stakeholders.2. envisage the establishment of professional/scientific institutions – social welfare institutes. as a result of the development of the non-profit and private sectors. Social welfare institutes. The prevailing role of the state in social welfare services provision will be reduced in time. Local and Regional Integration 1. It is also necessary to ensure continuity in providing direct financial and professional support to innovative projects. professional assistance and research. both in terms of space and content. even overcome problems related to social isolation of vulnerable individuals and groups of citizens. which support the development of a network of social services and partnerships in local communities. along with the laws which regulate social welfare. and increases their chances for preserving family ties. The development of a network of social services – An adequate level of social cohesion may be achieved only by channelling all available financial and human resources at the local level towards networking of community-based social services. should assume an important role in the development. A network of services suggests a connection of social stakeholders at the local or regional level. which will also contribute to the overall progress towards an efficient and cost effective social welfare system. professional as well as financial support at their disposal. 2. their personal and cultural identity.support they have been given.

Stimulate private sector development – Social welfare as a sector potentially has a very wide range of social services which may be commercialised.4. in greater numbers. persons with health problems and the elderly. Work plans of centres for social welfare. Various. persons with disabilities. . It is therefore necessary to expand the provision of social services. Pluralism of Service Providers 1.Recognition and acknowledgement of a special social status of individuals and organizations for their community service work and investment in human resources (introducing acknowledgments and awards for humanitarian actions. through the development of a variety of services and the introduction of new services. for a specific local community or region. have to be continuously improved to meet the criteria for quality of social programmes. so that potential beneficiaries could choose. The state must ensure that these institutions have equal access to 43 . Social welfare institutions should encourage an efficient inclusion of other systems and sectors in service provision. affordable services need to be introduced to improve the everyday lives of those citizens who are able to work. operation and control of non-profit organisations.In order to ensure an appropriate quality of services in social welfare institutions. and some of which are missing throughout the territory of the Republic of Serbia. the appropriate services which would support them in living a productive and independent life in the community.Tax and other incentives for humanitarian work and investments in social welfare and related fields. in the best interest of the beneficiary. professional supervision. 2.Appropriate legal acts which will rationalise the procedures for the establishment. accreditation of programmes and services. introduce licensing and systems for professional promotion. Incentives for the development of the non-profit sector – The development and the expansion of the social and protective role of society cannot be achieved without incentives and preconditions for the establishment. support quality social services and continuously provide information to beneficiaries on the existing social welfare programmes. These criteria must also be fulfilled by work plans of all other social welfare institutions. 6. donations and volunteer activities). Policies being initiated and implemented with the aim of developing a diversity of social services. There are also a significant number of persons with disabilities and the elderly who live on their own. but are daily engaged in caring for children with development risks. in line with their needs and financial capacities. . it is necessary to introduce new standards and new methods of work organisation. are particularly important: . strengthen professional capacities of employees. and contribute to a holistic approach to the fulfilment of citizens’ needs. control and impact evaluation. operation and expansion of the nonprofit sector in that society.

in accordance with the identified needs of the citizens. hence they require services to improve or sustain the quality of their lives. The Continuity of Services Decentralisation of responsibilities and resources enables the development of diverse and network-based services. services available to all. of a different level and intensity. as a more restrictive and more expensive form of support for beneficiaries. judicial and other systems in society.applying the principle of developing universal services. adults and the elderly will be able to remain in their biological. create the conditions for performing specific roles in society and deployment of social values. 6. Social welfare service providers from the public. kinship or other family. non-profit and private sector should be able to provide a wide range of services – ideally. both at the local and other levels. through selective services and interventions targeting marginalised social groups and families in need of support for caring after a vulnerable member. more children. characteristics or the situation they are in. It must also introduce appropriate measures for stimulating investments aimed at service provision. and in order to minimise the impact of a situation hindering optimal development and wellbeing. a continuum of support and assistance to individuals and families. 6. Social welfare beneficiaries are individuals who are especially vulnerable or at risk because of their condition. A harmonised and holistic system of support and assistance implies coordination between the social. In this way. in order for them to continue living in their family and in their natural environment. while controlling the quality of those services.5. health.6. It is necessary to develop a whole range of services. 44 . This is accomplished through: • • • Services being used by all citizens . which will be able to fulfil the needs of vulnerable groups and groups at risk. which will also take pressure off residential care. Indicated services and interventions used in situations when the negative impact of the risk has already occurred. education.resources from the budget for providing services to beneficiaries. Transformation of Institutions with Priority Development of Services and Support in the Natural Environment 1. regardless of the intensity of problems with which they are faced. Reducing the pressure currently placed on residential care The development of a network of community-based services will create more favourable conditions for the fulfilment of citizens’ right to support. Specific services and support interventions for groups who are at an increased risk.

in accordance with the needs of the beneficiaries. This will also create the conditions for providing a greater number of quality services to beneficiaries in need of residential care. Reducing the number of beneficiaries in residential care institutions The development of a network of community-based services. the fulfilment of needs within the family and the natural environment. For those beneficiaries who are unable to satisfy their multi-dimensional needs in residential institutions of a small capacity. diverse in content and tailored to beneficiaries’ needs. placed in institutions. . both at the local and regional level and will enable the beneficiaries to fulfil their needs in their natural environment. highly specialised. will reduce the number of children. The building of small accommodation capacities or the transformation of services currently provided in the existing institutions will ensure the provision of the necessary services. primarily children without parental care and children with development disorders. as well as for the development of new services. will be developed. 3.2. 45 . currently missing in the local community. This will enable a continuity of services. Providing small accommodation capacities at the local level A certain number of social welfare system beneficiaries need residential care. professional services under the authority of the Republic of Serbia.

the Ministry of Labour. 46 . co-operating and decision making. in the forthcoming years. as well as procedures for discussing. No additional funds in the Republic budget for 2006 are required for the implementation of the Social Welfare Development Strategy. Employment and Social Policy will work on establishing structured and operational partnership relations with social stakeholders and will establish mechanisms for co-ordination of strategic activities. As the champion of the social welfare system reform process. Predictions are that greater allocations from the Republic budget will be required for achieving strategic goals in certain phases. The Ministry will use internal and external resources for evaluation purposes. THE IMPLEMENTATION AND PERIODICAL REASSESSMENT OF THE STRATEGY This Strategy represents a keystone for the social welfare system reform process and for the development of legal and other acts in the area of social welfare. in accordance with new circumstances and reassess the action plan and adjust it to the recognised needs.7. with the aim to: o Identify strategic issues up for debate. The Ministry of Labour. The Ministry of Labour. Employment and Social Policy will periodically. Employment and Social Policy manages the social welfare system reform process and has been and will continue to be the main champion and initiator of strategic reform activities. i. with a total allocation of resources (both at local and republic level) which will not significantly exceed the currently allocated resources. the possibility to choose the most optimal and at the same time most cost effective service to fit the needs. at least once in every two years. funds required for initiating implementation are available both within already allocated funds and from donations.e. The Minister in charge of social welfare issues will determine the Ministry’s action plan for implementation of the Strategy. o Propose adjustments of the strategic document to fit the recognised needs. This will facilitate an improvement in the quality of social welfare and increase the coverage of vulnerable citizens. however a consistent implementation of the Strategy implies the development of better quality and more commercial services. conduct an evaluation of the implemented strategic activities and the accomplished results. The evaluation will be of a participatory nature.

47 . Number: Belgrade. THE GOVERNMENT Deputy Prime Minister.8. THE PUBLISHING OF THE STRATEGY This Strategy shall be published in the “Official Gazette of the Republic of Serbia”.

it must be further modernized and changed. clearly indicates our country’s readiness to enhance human rights. and therefore social rights and the right to social welfare. aiming to accelerate economic and social progress. no. The overall processes of democratisation. Ratification of a vast number of international conventions. assumes the development of modern and efficient state institutions based on the rule of law. II THE REASONS FOR ADOPTING THE STRATEGY Inclusion of Serbia into the European integration process. Conceptually. Citizens’ rights must be enhanced and made operational. while mechanisms which would ensure their timely and cost effective implementation. 55/05 and 71/05 – Correction). which proclaims that through this development strategy. Although the majority of social welfare rights are already embedded in the system. in order for it to become more efficient and flexible. in comparison with the existing financial resources of the state. the Government ascertains the current situation in an area within the jurisdiction of the Republic of Serbia and defines the measures which need to be undertaken for the purpose of its development. the Strategy is harmonised and synchronised with the main social transition trends and it is realistic. which in turn contributes to the quality of life of its citizens.EXPOSITION I LEGAL GROUNDS The legal grounds for adopting this Strategy are set in Article 45. in the area of human rights. 48 . III THE EXPLANATION FOR THE PROPOSED STRATEGY An efficient social welfare system should respond to citizens’ needs under new circumstances and support vulnerable and marginalised individuals and groups who are in need of organised state and community support. Paragraph 1 of the Law on the Government (“Official Gazette of the Republic of Serbia”. secure their livelihoods. economic restructuring and social welfare policy reforms should be supplemented by an efficient social welfare system. The Serbian Social Welfare Development Strategy is an integral part of the overall changes in society. as well as citizens who are unable to engage in economic activities and through that. must be in place.

49 . and The application of international standards and recommendations. The Social Welfare System Development Strategy is founded on the reform objectives outlined in strategic documents adopted by the Government of the Republic of Serbia: The Poverty Reduction Strategy Paper. It outlines the timeframe for reaching objectives. striving towards European integrations. the National Action Plan for Children as well as numerous other developmental documents currently being drafted or in the process of being publicly debated: The Draft National Action Plan in the area of Ageing and Old Age. also entail the introduction of a contemporary model of social policy. with participation of all social stakeholders. The identified problems and insufficiencies. The conceptualization of basic reform trends in the social welfare system is founded on: A review of the relevant needs. towards making underlying changes of the system. Accordingly. social welfare goals include efficient financial support and a developed network of institutions and social services. poverty reduction and ensuring improved protection of vulnerable groups of children. as well as those of other countries. which can remove or mitigate main risks to which the citizens are exposed. persons with disabilities and the elderly. Further development of a more efficient social welfare system requires strategic planning for the continuation of reform processes. An analysis of the current situation. Reforms focusing on democratisation and stabilisation of a market-oriented society. The main goal of the new social policy is an efficient system of social transfers and fulfilment of basic citizens’ needs.The development of the social welfare system will be implemented through reform processes. The current stage of development. as well as marginalised groups of citizens. the document foresees a reform process adjusted to the realistic potentials within society. A systematic approach to reforms should continue through measures. the Draft Law Against Discrimination of Persons with Disabilities and other relevant documents. the Employment Strategy. The improvement of the social welfare system is founded on contemporary theoretical knowledge and the domestic experiences. the internationally defined standards which must be incorporated into the social welfare system as well as the financial resources available to the state. which serves the purpose of protecting human rights. Accounting for the country’s current development stage. and flags up priority activities which pertain to protection of vulnerable groups of children and adults. which build on international and European objectives of overall economic and social development of society. activities and mechanisms which will ensure the most favourable outcomes for beneficiaries.

This will be achieved by ensuring: An active role of beneficiaries (participation in the selection of services and sharing in the responsibility). More reasonable procedures for the establishment and an adequate control of service providers’ activities. however a consistent implementation of the Strategy implies the development of better quality and more commercial services. and an ongoing holistic fulfilment of beneficiaries’ needs. in the forthcoming years. alongside tax exemptions and recognition and acknowledgement for community service work. which will ensure better quality of the fulfilment of their needs. Local and regional integration of all stakeholders who have a role in satisfying citizens’ social welfare needs. through poverty reduction and a more adequate fulfilment of citizens’ various social welfare needs. professional and financial support to them. that is. This will facilitate an improvement in the quality of social welfare and increase the coverage of vulnerable citizens. V THE IMPACT OF THE STRATEGY Implementation of measures outlined in the Strategy will facilitate an improvement in the quality of citizens’ lives. - - The impact of individual strategic trends and goals is outlined in the Strategy. joint and synchronised activities within all disciplines. Predictions are that greater allocations from the Republic budget will be required for achieving strategic goals in certain phases. 50 .IV FINANCIAL RESOURCES No additional funds in the Republic budget for 2006 are required for the implementation of the Social Welfare Development Strategy. the development of community-based social services and the creation of a network of social services. with a total allocation of resources (both at local and republic level) which will not significantly exceed the currently allocated resources. More efficient work of public institutions and the provision of appropriate scientific. funds required for initiating implementation are available both within already allocated funds and from donations. i. the possibility to choose the most optimal and at the same time most cost effective service to fit the needs.e.

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