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The Regions Business Publication
December 2011
VAN WERT, Ohio - A long-term goal of The Marsh Foundation finally became a reality when a new sign in front of the administration building was unveiled last week. After months of planning and research by The Marsh staff andBoard of Trustees, a new sign was chosen and constructed. Weve known that the sign needed updated and its been a long discussion, said Gerald Thatcher, trustee. In the past couple of years, The Marsh has undergone a rebranding of sorts and among other things, implemented a new logo and revised mission statement. We really wanted a sign that would reflect the true vision of The Marsh Foundation, he said. See MARSH, page 11A
tified as a Standard Express Lender, SBA 504 lender, and SBA 7(a) lender. Superior Federal Credit Union is a full-service financial cooperative serving members in West Central Ohio. Superior FCU currently serves 45,000 members with assets of $360 million. The credit union also provides consumer and mortgage loans, checking and savings accounts, brokerage services, and small business services and loans.
largest agricultural and sports turf laboratories in North America and regarded as a world leader for high quality, cost effective and accurate analytical services throughout the world. Brookside provides analytical testing to over 35,000 clients and 40 universities around the world. We have set records in business the past 3 years and need the new facility to keep up with demand say Mark Flock CEO/President of Brookside. We look forward to building a modern laboratory designed for maximum efficiency in New Bremen.
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Manage account information in one easy view. myCentral Mobile is a great way for agents to offer their Central policyholders extended service capabilities and self-service options that increase customer satisfaction and improve efficiency within the agency. The app is available for download today on the Apple app store for iPhone, iPad, or iPod Touch users, and will soon be available for Android devices. Central customers must have a myCentral account to use the app. Central Insurance was founded in 1876 and provides insurance for automobiles, homes, and businesses to more than 390,000 policyholders in 18 states. The Central group of companies has combined assets of over $1 billion. Centrals A.M. Best rating is A (Excellent).
they offer Applied Systems agency customers, including download for policy, billing, claims and alerts, and real-time responses for agency inquiry, claim reports, policy servicing, and policy rating. Central Insurance was founded in 1876, and provides insurance for automobiles, homes, and businesses to more than 390,000 policyholders in 18 states. The Central group of companies has combined assets of over $1 billion. Centrals A.M. Best rating is A (Excellent).
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Volume 19, No. 11 Publisher Donald R. Hemple Contributing Writers Jeffrey Gitomer Advertising Donald R. Hemple
The Business Journal is mailed to the top business leaders in the 11-county region of West Central Ohio. Although information is gathered from sources considered to be reliable, the accuracy and completeness of the information cannot be guaranteed. Information expressed in The Business Journal does not constitute a solicitation for the purchase or sale of any products. Copyright, The Business Journal of West Central Ohio, 2006, All rights reserved. Reproduction or use, without written permission of editorial, photographic or other graphic content in any manner is prohibited. The Business Journal is published monthly at 405 N. Main St., Delphos, OH 45833
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Movers Shakers
Citizens National Bank support his commitment to is happy to announce the providing services for both addition of a commercial offices. and residential lender to our Van Wert and Defiance ofA graduate of The Ohio fices. With previous comState University, Shinglemercial lending experience decker holds a degree in and a credit analyst backAgribusiness and Applied ground, Ty Shingledecker Economics. Hes been in will serve as a commercial the banking industry since lender in the CNB Van Wert 2005, most recently focusoffice. Additionally, he will ing on commercial lending. be providing commercial Committed to the commuand mortgage lending sernity, he has been involved vices in the CNB Defiance in the United Way, Junior loan production office. Achievement, Hancock Shingledecker will be reLeadership, the Heart Walk sponsible for establishing and coaching youth sports. TY SHINGLEDECKER new commercial relationHe and his wife, Meghan, ships for CNB, as well as analyzing current are members of St. Marys Catholic Church customer portfolios on a regular basis and in Defiance. providing mortgage and home equity lendWith offices in Bluffton, Celina, Elida, ing to the Defiance market. According to J. Findlay, Lima, Springfield, Van Wert and Michael Romey, CNB President/CEO, Tys Defiance, Citizens National Bank has asexperience in the Delphos market will allow sets totaling more than $565 million and has us to bridge the gap between Defiance and been serving the communities of West CenVan Wert. We welcome his expertise and tral Ohio since 1920.
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Loans totaling $7 million draw manufacturer, 200 jobs With loans totaling more than $7 million, Ohio has lured a Texas-based manufacturer to open a factory in Hicksville. FWT, which designs and makes custom steel supports for the telecommunications and utility industries, plans to hire 200. The full-time jobs will pay $17 an hour. Christiane Schmenk, director of the Ohio Department of Development, said the department has worked to create a favorable business climate and fast-track economic development. Projects like this are the backbone of Ohios economic growth, she said in a written statement. Fort Worth-based FWT will use a $3 million 166 Direct Loan and a $4.04 million Ohio Enterprise Bond Fund loan to buy and renovate a 300,000-square-foot building on 92 acres. Hicksville, which is 25 miles northeast of Fort Wayne, has a population of about 3,400. Defiance Countys unemployment rate was 8.9 percent in September, according to Ohio data released Oct. 25. Texas was also in competition for the project, Ohio officials announced. Mark Kvamme, president and interim chief investment officer for JobsOhio, described the win as something the county and state can build upon. Ohio has always been a leader in manufacturing, and the addition of FWT is further evidence that we are going to strengthen that position by attracting cutting-edge companies that show the increasing diversity in the industry, he said in a written statement. FWT officials couldnt be reached for comment. The companys products include communications poles that can be disguised as flagpoles, signs, palm trees or pine trees, allowing them to blend with their surroundings.
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Convention Centers
Size matters when it comes to planning events.
The consensus among administrative assistants is that for smaller events, you can go solo. But for larger ones, it takes a committee, a nod from management and a zinger of a spreadsheet for keeping tasks and timelines on track. The benefits of working with a committee are two-fold: I used to do the big stuff by myself, but it was too much work. Plus, when you get a few viewpoints, you often come up with ideas you wouldnt have thought of on your own. To help you track the details, try this sample checklist: Establish budget Expenses (create separate line items for speaker fees, entertainment, meals, beverages, etc.) Income (create separate line items for registration fees, contributions, other financing) Establish meeting content Programs Speakers and presenters Entertainment Tentative agenda Select venue if off-site Establish venue contact person Tax-exempt certificates if applicable Meeting rooms (create separate line items for square feet needed, lighting, desired amenities) Specify ADA accessibility needs Accessibility/local transportation Parking: free or rate Appearance: Rate inside from 1-5 (with 5=best) and outside from 1-5 Business services available (fax, voice mail, etc.) Renovations planned during event Other events at the venue during event Food and beverage In-house or outside catering
Caterer contact information Format of each meal Select menus Special dietary needs Obtain menu costs Establish ticket system for meals and beverages Additional service personnel Supplies
Table arrangements Flip charts, pens, etc. Audio-visual needs (LCD projectors, laptop, DVD player, etc.) Audio-visual contact information Presentations sent to AV person in advance? Signage and decorations Security Determine security requirements for VIPs, meals and outside functions Medical emergency plan Names and phone numbers for local police, fire departments and hospitals Reception Airport greetings VIP protocol Host committees Welcoming ceremony Name tags Accounting Budget tracking system Master account billing Individual billing Gratuities Final billing Budget vs. actual expenses recap
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When choosing a venue for your next meeting or conference there is more to consider than just the budget. Taking into account who is attending, from how far and how many you should plan to ask the following about any potential venue: Suitability Does the venue fit the companys corporate image? Does it give the correct impression for this particular meeting? Will it appeal to the target audience? Will the venues staff add to the attendees experience in a positive way? Location Is the venue easily accessible to those attending? Does the location offer the necessary road/ rail/air links? Is the venue location suitable for any extra events/shows/excurisions that have been planned? Is the location quiet, close enough to accommodation if required, in a safe area, etc... Availability Is the venue available on the dates required? Are any extras such as equipment, accommodation, etc. available on the dates required? How flexible are they if you have to change the meeting date? Size Is the seating capacity suitable? Are the meeting rooms large enough to provide a comfortable experience for those attending? Are the meeting rooms well laid out? Do they allow for good views of the speaker without any obstructions? Does the venue allow attendees to move around without bottlenecks and delays? Facilities Does the venue have a variety of rooms if required? An auditorium if necessary? Small rooms for break away meetings? Can the venue offer a projector, electronic whiteboard, stationery, etc. Does the venue offer wifi internet access? Do they have a photocopying/fax service? Can they make available laptops or PC if required? Can they provide refreshments, tea/coffee/ meals? See VENUE, page 10A
Two city blocks with 225,000 square feet of flexible, innovative space. Hundreds of meeting and convention configurations and combinations. Superior technology throughout. Spacious, versatile, and well-appointed pre-function areas. Food and beverage service for up to 3,000 guests in a single setting. 500 connected, comfortably appointed, guestrooms and suites. Quick access to amenities and entertainments: ballpark, theaters, botanical gardens, museums, galleries, hiking and biking trails, zoo, pubs and fine dining.
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Client Centered
Perry Corporation / SMS proTECH is a client-centered organization. The Client is the driving force behind what we do.
We are constantly innovating, but our motivation is always the same Client Satisfaction.
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Movers Shakers
Local banker receives banking diploma from the Ohio Bankers League
(Columbus, Ohio) Larry Hoffman, CFO at The First National Bank of Pandora in Pandora, recently graduated from the 2011 OBL Bank Management School sponsored by the Ohio Bankers League. Hoffman was one of 28 bankers who completed the intensive one-week program in September. One of the longest-standing educational traditions in the Ohio banking industry, the School was established in 1955. The comprehensive School offers bankers from across the state the opportunity to enhance their skills in all areas of bank operations and management, and helps them understand the impact changes in the economy have on the profitability of a bank. The highlight of the School continued to be the Bank Executive Simulation where students were divided into groups, selected key roles and then had an opportunity to make reallife executive decisions on how to run a bank all in a risk-free environment through the BankExecTM software program. This was complemented with sessions in asset liability, bank investments, strategic planning, risk management and more. Students at the OBL Bank Management School get a real sense for what leaders in their banks do on a daily basis, and the challenges they face in todays economy, said Mike Van Buskirk, president & CEO of the Ohio Bankers League. Graduates need to understand the investment the bank made in each of them represents the belief that each will play an important role in the future of their organization. Bank employees at nearly every level can benefit from the challenging educational opportunities that are offered in a rewarding environment at the OBL Bank Management School. For more information about next years program, scheduled Sept. 16 21, contact Susan Poling at 614-340-7611.
LARRY HOFFMAN About the Ohio Bankers League The Ohio Bankers League is the trade association for the Ohio banking industry - and is Ohios only organization focused on meeting the needs of all banks and thrifts in the Buckeye State. For more than 100 years, the OBL has been the voice of the Ohio banking industry fostering a cooperation that has made it one of the strongest and most reputable financial trade associations in t he country. By linking banks, bankers, and industry experts - and by pooling their intellectual and capital resources - the OBL serves as a powerful creator of knowledge and collective resources. The non-profit association is comprised of 200 FDIC-insured financial institutions including commercial banks, savings banks, and savings and loan associations ranging in size from more than $1.7 trillion to just over $13 million in assets.
Since 1979, BENSAR Developments Co. has been Leasing quality industrial buildings for the facility needs of companies both large and small.Located in Sidney Ohio, our modern facilities offer a wide range of amenities that are unmatched in the region. Our facilities support warehousing, manufacturing, research & development, distribution centers and office applications.
With over 2.5 million square feet of floor space ranging in size from 10,000SF to 308,000SF under management, BENSAR Developments Co. can provide for your specific facility needs . When you entrust BENSAR Developments Co. to manage your facility needs, you can focus on your core business, lower expenditures, and utilize the latest building technology. We take a team approach with each of our customers, providing seamless support with a can do attitude.
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compare favourably with other offers/ options (i.e.: hotel accommodation at a separate location to the meeting or dining elsewhere) Are there hidden costs? When is payment required? Is a deposit required and if so how much and how far in advance? What is their cancellation policy? Will you receive a full or partial refund? A lot of the above questions can be answered by a visit to the venues website and by asking for a quote. If it is a venue you have never used before you may want to ask the opinion of other companies that have held meetings and conferences there to find out what their experience was like. If the meeting or conference is an important one you may wish to visit the venue personally to get a first hand impression of the layout, suitability and, very importantly, the attitude of the management and staff.
419-628-3713
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character building and pride in my achievement and work. Im accountable lowers morale and creates disdain on the part of salespeople. Here is the most telling difference: Youre accountable indicates a corporate directive, and an order. Im responsible indicates a personal decision, and a success opportunity. As negative as accountability is, there is one place it fits. You are accountable to yourself. You face the accountability mirror of truth every morning and every evening in your bathroom. You are accountable to yourself for your attitude, your actions,youre your results. And in the end, accountability will still be on message and erroneously rule the sales airwaves, even though what I have written is truth and reason. Whats your take on responsibility versus accountability? Post your views at facebook.com/jeffreygitomer, or tweet them @ gitomer
Jeffrey Gitomer is the author of The Sales Bible, Customer Satisfaction is Worthless Customer Loyalty is Priceless, The Little Red Book of Selling, The Little Red Book of Sales Answers, The Little Black Book of Connections, The Little Gold Book of YES! Attitude, The Little Green Book of Getting Your Way, The Little Platinum Book of Cha-Ching, The Little Teal Book of Trust, The Little Book of Leadership, and Social BOOM! His website, www.gitomer.com, will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com. 2011 All Rights Reserved. Dont even think about reproducing this document without written permission from Jeffrey H. Gitomer and Buy Gitomer. 704/333-1112
Marsh
(Continued from page 1A) work with, Grothouse said. They really worked hard to ensure that the stone was engraved and painted in a professional and timely manner. They did a great job, he said. Connie Boley, owner of Swan Memorials, said it was an exciting community project for her team to work on. The piece of Indiana limestone weighs 3,900 pounds and is the heaviest weve ever worked with, she said. The engraving alone took 14 hours and the paint used was mixed by hand to ensure the correct color was created. The sign, which will undoubtedly stand for generations to come, is a symbol of the steadfast history of The Marsh Foundation and the organizations commitment to helping children and families. Serving children and families since 1922, The Marsh Foundation is a not-for-profit childrens services agency that provides behavioral treatment in a variety of settings. Services include group homes, treatment and family foster care, an intensive treatment program and independent living. Located in Van Wert, Ohio, the organizations group homes are licensed for up to a total of 30 children ages 7 - 17, offers an on-campus school for grades 2 - 12 and provides a variety of clinical services to group home residents, foster children and community members. The mission of The Marsh Foundation is to inspire hope, to teach and to care for children and families. For more information about The Marsh, visit www.marshfoundation.org.
The final product was a team effort and would not have become a reality without the help of local businesses, Wellman Brothers, Inc. and Swan Memorials. We have a longstanding relationship with Wellman Brothers and are always pleased with their professional work, said Jeff Grothouse Marsh Foundation executive secretary and treasurer. Wellman Brothers was responsible for the construction and masonry of the sign. We do a lot of masonry work, but this was our first actual sign, said Blair Walls, owner of Wellman Brothers, Inc. We couldnt be happier with how it turned out. Swan Memorials was also fabulous to
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December 2011
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