Software Name: Hotel Management System Defined With Inntegrity

Escape the limitations of a restrictive system Enter the realm of a truly flexible Hotel Property Management System! CSS has been developing Hospitality Management Systems for three decades. In the seventies, CSS was approached by key people in Hotel Management. They asked us to write Hotel Software Applications to their specifications for Accounting and Front Office operations. We Did; and it was the beginning of the CSS Solution. CSS has done it again - with Inntegrity. Written in a True 32 bit Windows Graphical User Interface format, Inntegrity offers functionality capable of handling the most complex properties. The CSS Solution has excelled in Resort and Corporate Hotels, Mixed Use Condominiums, Hotel Management Firms and Multi-Property Configurations. Inntegrity - the new CSS Solution. The CSS Hotel Property Management Software can be efficiently utilized by Resorts, Motels, Lodges, Hotels and Resort Condominiums including: Rental Management, Timeshare and fractional Ownership. Efficient screen flow is the key; initial screens contain all standard fields required by any type of property. Additional data collection, as required by full service hotels or resort condominiums, can be added to easily accessed pop-up half screens as needed. CSS Hotel Systems had entered the hospitality and lodging marketplace in the late '70s with a Corporate Accounting System designed to handle the unique requirements of hotel management. These Applications were followed by Back Office Accounting at the property level, then a Front Office System, fully integrated to the Accounting Systems, was released in 1985. This fulfilled the CSS definition of a true and complete Property Management System. The CSS Resort Condominium Management Applications were first installed in 1988, and still operate at that first resort installation, which is now over 1000 units.

Features & Functionality

Intuitive; that's what sets Inntegrity apart. From the first time you see the main menu expand and collapse menu choices, it's immediately recognizable to a Windows user. The Inntegrity Maintain Reservations/Guest Screen is a very powerful and intuitive module. From this one screen you can search Reservations, Guests, Groups, Check Outs, Cancels, Repeat Guest History, Prospects, Condominium Owners or the Waitlist. Availability and Rates can be checked, a reservation can be made, a Deposit can be requested and applied, a room can be selected based on attributes and viewed, confirmations are scheduled to be E-mailed or faxed, credit cards can be authorized, A/R accounts can be reviewed, guests are checked in, charges are posted, guests are checked out. Revisions, additions or maintenance can be applied to the guest account or the guest history record from this screen as well. And that's without once returning to the menu. Virtually all areas of Inntegrity can be operated with the keyboard or mouse; an important factor when trying to maintain a personalized level of service at the Front Desk. Mouse usage equals minimal eye contact between guest and clerk. The CSS Inntegrity Hospitality software can operate Multiple Locations at the same property, a Resort with a Marina, for instance, as well as Multiple Properties: Corporate/Convention Hotels, Resorts, Condominiums, Extended Stay Properties, Campground/RV Parks or Marinas all on the same server. Web Site Reservations On-line Real Time. If your hotel has a Web Site on the Internet, a CSS Module can interface your web site with the CSS Inntegrity Front Office System allowing a potential guest viewing your web site to check actual availability, make a reservation and receive a confirmation, real time, while on line. Current Hotel Status - accessible from several Front Office screens, offers a screen of vital, up to the minute data on the hotels status: Check Ins and Check Outs Due, Current to Sell, Projected Occupied/Available rooms, Housekeeping Stats, Current and Projected Occupancy and ADR. Reporting Functions in Inntegrity have been developed with the user in mind. Chose a report menu option and print, or create the report the way you want it with the "Select Report By" Query Screen. You can then view on screen, print, or save the report in a variety of formats; E-mail it in the format of your choice to management. CSS Dynamic Rate Tiering is a yield management tool designed by CSS and built into the Inntegrity Front Office System. Based on availability of particular room types per night, this module automatically increases rates to be quoted by your reservationists. The Dynamic Rate Tiering can be configured to specific Market Codes and Packages as defined by management. It is a cost effective solution to utilizing yield management principles with minimal intervention and monitoring by hotel personnel. Based on the hotel occupancy over the length of

the stay, rates for each night can vary in the Dynamic Rate Tiering process. The Rate Analysis screen allows you to quote the actual rates presented, automatically convert each night to the highest rate of the chosen dates, automatically convert each night to the lowest rate of the chosen dates, or display an average rate computed from all nights in the stay. If a guests stay runs from weekday to weekend, or bridges seasonal rate changes, the Reservations Software will show the applicable rate for each day. These split rates can be quoted as is, in which case rates automatically change to the appropriate rate during night audit, or the rates can be averaged during the Reservation process in the Rate Analysis screen. Special Request Codes, established for available items requested by guests, can have a rate attached to them. The rate will post at the proper time and frequency during the stay, first day, last day, middle days, all days or specific day. The Front Office software tracks inventory of Special Request items such as Rollaways or Cribs. Wait List detail includes the Name, Company, Arrival and Departure Dates, Room Type. Market Code and number of Adults and Children. Inntegrity tracks the Wait List in the order of Date and time that it was recorded. The CSS Hotel Property Management Software tracks a wide array of personal history and requested details for first time and repeat guests. The initial reservation can include special request codes plus detail preferences in free flow text to specific departments, Food & Beverage or Housekeeping for example. Remarks and Notes can be collected on guests, company accounts and groups in a variety of modules including Reservations, Repeat History, Accounts Receivable and Accounts Payable. If there are Remarks or Notes on a reservation or account, red flags appears in the upper right of the screen. All data is easily queried and retrieved. CSS Inntegrity handles Share Reservations, properly with flexibility and accuracy. All guests use their own name to check in or receive messages, not a primary name holding the room. Share guests can arrive or depart on different dates, and rates will adjust properly to the number of people registered in the room each night. Split the share, change guestrooms, route transactions to specific folios, are all handled correctly in the CSS Front Office System. The Inntegrity Resort Software offers superior Package Plan handling. Package revenue allocation distribution can be set up in several ways as defined by management. Each allocated item will post on the correct day of the stay and to the correct department. Only whats suppose to be posted to the package rate will be posted to the package rate... if a $20.00 dinner is included and the guest orders a $25.00 dinner, the System will post the additional $5.00 separately. Prospect Brochure Requests can be entered from the availability screen. The System will issue a prospect number and indicative personal and company information can be entered as well as the particular type of literature they are requesting - honeymoon or golf package for example. The prospect is then

tracked, Labels can be generated, and details of the requests can be printed for analysis and follow up. Do an independent search on Prospects to allow the sales team to call them back on these brochure requests at a future date. All information gathered on the initial call can be transferred directly into the hotel reservations software. A Group Master may be set up for a Group, Tour Operator, Wholesaler or Corporate Account to set rates, date ranges and optionally room blocks. The Inntegrity Hotel System will handle each appropriately as group blocks or track as individuals. For example a Corporate Account can be set up from 1/1 until 12/31 and all stays for that Corporate Account are tracked for the duration of the year. Transactions Routing allows the hotel staff to control the routing of each transaction charge type. This can apply to individual charges of individual guests or a Group Master can be set up to route all attendees Room, Tax, Local Phone Calls, or any other charges, to the Group Billing Account. Group Masters are held in Group Billing Accounts and all charges to be routed to the Group Master will be posted to these billing accounts throughout the stay or at check-out if you prefer. The Group Billing Account does not need to occupy a guest room for posting or transaction routing. Extended stay hotels have unusual guest tax requirements. A guest staying longer than 30 days (varies per state) becomes exempt from paying some hotel taxes. Once this length of stay is reached, the CSS Hotel Software will credit back the appropriate tax to the guest account. A new hire training environment is easily setup in the system utilizing a duplicate of your own hotel data. This enables a Trainee to logon and work with realistic data without jeopardizing live data. Of course, the CSS Inntegrity color schemes are all user defined through either Inntegrity or Windows