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EMPLOYEEENGAGEMENTSURVEY2011(SAMPLES) FORMOREINFORMATIONCONTACT

RyanWilliams,M.A. PresidentTWISurveysInc SubjectLeaderTekaraOrganizationalEffectiveness PH:6048383351 Email:ryan@twisurveys.com


(SAMPLE)ENGAGEMENTSURVEYGOALANDOBJECTIVES

Thegoalofanemployeeengagementsurveyistoassessthevalue,effectivenessandalignment ofemployeeswiththesupportwithinanorganization.

Informseniormanagershowwellengagedemployeesarewiththesuccessofthe organization Determinetheeffectivenessofformalandinformalcommunicationprocesses Understandtheneedsandexpectationsofemployees Evaluatetherelevanceandusefulnessofvariousprogramsandservices Demonstratetoemployeesthevalueoftheirinput

Thisdocumentincludesorganizational informationaboutTWISurveys,itspartner TekaraOrganizationalEffectivenessand leadconsultantRyanWilliams.


TEKARASHIGHPERFORMANCESCORE CARD(EMPLOYEEENGAGEMENT SURVEY)

Strategy
Iamawareofourorganization'sprogresstowardsitsstrategicgoals

Structure
Inmyteam,wehaveclearrolesandresponsibilities

Execution
Iamabletoprovideinputintothedecisionsthatimpactme

Totherightarethecorecategoriesto balancinganemployeeengagement survey.Ineachcategoryweincludeda samplequestion.Intheactualsurveyeach categoryhasfourtosixindicator questions. www.tekara.com

Leadership
Seniorleadersarticulateacompellingvisionfortheorganization

Culture
Thecultureinmyteamwillhelpusachieveorganizationalresults

Coaching
Thereisahealthylevelofpeercoachinghappeningonmyteam

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CONSULTANTANDCOMPANYPROFILE

RyanWilliams,M.A.inLeadership Leadership,CommunicationsandMeasurement Ryanspecializesininternalcommunications,researchandleadership development.Hehasapassionforservantleadershipandsharesthe positiveimpactitcanhaveonthelivesofemployeesandorganizational performance.Hisexperiencehasinvolvedstrategydevelopment,service improvements,communicationaudits,changemanagement,and employeeengagement.Hefacilitatesplanning,designsresearch, constructseffectivequestions,communicatesresults,andproduces action. ClientswithwhomRyanhasworkedwithrecentlyincludeSymantec,PepsiCo,Information ServicesCorporationofSaskatchewan,Celero,AthabascaOilSandsCorporation,SuncorEnergy, PetroCanada,JohnsHopkinsMedical,TheAlbertaMedicalAssociation,TheHomeDepotof Canada,MountainEquipmentCoop,CGAAlberta,BCHousing,TheJusticeInstituteofBritish ColumbiaandTheLawSocietyofBritishColumbia. HewasrecognizedbytheInternationalPublicRelationsInstitutewiththeGoldenRulerAward ofExcellenceforMeasurementin2004forhisworkwiththeAlbertaMedicalAssociation. Ryan haswonthreeInternationalAssociationofBusinessCommunicators(IABC)GoldQuillAwards. RyanisaTrusteeandExectiveBoardMemberwithIABCwherehechairstheResearch committee.RyanisathreetimeBlueRibbonPanelJudgefortheIABCGoldQuillAwardsfor excellenceincommunications. HespeaksatinternationalandnationalconferencesandatlocalUniversitiesandColleges.This yearsIABCinternationalconferenceinSanDiego,Ryanwillbespeakingonhowtoincorporate researchintocommunicationplanning. RyanhasbeenaregularcontributortoCommunication WorldwitharticlesonusingSocialMediatoconnectpeoplewithpurpose,thefutureofthe communicationprofessionandusingintranetsformeasurement. RyanearnedhisMastersofArtsinLeadershipfromTrinityWesternUniversityin2007,andhas aBachelorofArtsinRecreationAdministrationwithamajorinCommunityDevelopmentfrom TheUniversityofAlberta. ActivelyleadinginhiscommunityRyanalsoservesasaDirectorfortheEarthwiseSocietyin Delta,BritishColumbia. 2|P a g e www.twisurveys.com

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TWISURVEYSINCALEADERINORGANIZATIONALRESEARCH

TWISurveysInc.isanindependentCanadianresearchcompanybasedinBritishColumbia, servingclientsinCanadaandtheUSAforthepast12years.Originallyawhollyowned subsidiaryofparentconsultingcompanyTudorWilliamsInc.,(foundedin1993),TWISurveys wasincorporatedin1999and.acquiredTudorWilliamsIncin2006toformonecorporate entity. Inrecentyears,ourclientshavereceivedawardwinningresearchservicestobenchmarkand supportclientplanningofstrategies,issuesprograms,andservicesandtheevaluationof outcomes.Thefirmoffersafullrangeofservicesinorganizationalresearch.Wespecializein researchthatassessesthekeyelementsofengagement,satisfactionandcultureanddeliver soundrecommendationsforchange. In2011,TWISurveyshasformedastrategicalliancewithTekaraOrganizationalEffectiveness Inc.Together;theyrepresentthebestinleadershipdevelopment,organizationalstrategy, coachingandassessment. ManagingdirectorRyanWilliamshasdevelopedmodels,methodologiesandprocessesto designandadministertheresearch.Ourdatareportingisvisualandeasytounderstand.Our dataanalysisdeliversreliable,credibleandactionablerecommendations. Withtheapplicationofwebbasedsurveyswecreateopportunitiesforstakeholder involvementandparticipationincorporatedecisionmakingandengagementinthe managementprocess.Throughtheuseofpollingtechniques,changecanbemonitored inexpensivelyovershortorlongtimeintervals.Usingourtechniques,clientshavebenefited fromhigherlevelsofstakeholdertrust,ownershipofchangeandwillingnesstocontributeto corporatesuccess. ContinuedinvestmentininformationandtechnologymaintainsTWISurveysleadershipand costcompetitivenessinorganizationalresearch.Withanimbleandflexibleorganizational structure,thecompanyoffersadvancedresearchknowledgeandexpertise. Ourreputationisbuiltonlongtermclientrelationshipsbasedonastrongsenseofvaluesand contemporaryleadershippractices. Ourclientbaseisspreadovertheprivate,publicandnotforprofitsectorsandourclientsare locatedprimarilyinNorthAmerica.Mostofourclientswouldbemediumtolargeinthe numberofemployeesandthevolumesofbusinessconducted.Ouraimistoenablestakeholder satisfactionandloyaltyandtodeliversolidbusinessresultsusingbalancedmeasures. 3|P a g e www.twisurveys.com

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SAMPLECOSTESTIMATE

SCENARIOASAMPLESURVEYPACKAGE

Assumption: # Likert # Multiple selection # Demographic # Open ended # Total questions # of sections Approx responses # of URLs Unit measure Administration Survey design Project management, correspondence & invoicing Survey scope, objectives and design; consultations (some customization with survey & communications package) (meetings with both Executives & HR Team) Questionnaire Technical Text entry, set up, programming, hard copy Server charge, preparation of htm files online launch and review Set up and administration costs Graphic reports Response progress reports during survey Audit data Data report (including normative data comparisons ) Verbatim report (including summary of themes ) Reporting costs Final report Analysis, interpretations, demographic deviations, recommendations Preparation of PowerPoint slides Client meetings Client debriefings (phone ) Analysis and client meeting costs Total Cost * This is an estimate only. It is subject to change if the scale or scope of the project change * $ $ $ 250.00 250.00 250.00 8 $ 2,000.00 1.5 $ 1 $ 375.00 250.00 $ 2,625.00 $ 6,600.00 $ $ $ $ 75.00 75.00 250.00 250.00 1 $ 1 $ 3 $ 1.5 $ 75.00 75.00 750.00 375.00 $ 1,275.00 $ $ 75.00 400.00 1 $ 1 $ 75.00 400.00 $ 2,700.00 29 5 3 6 38 6 300 1 Unit Cost $ $ 75.00 250.00 Survey Cost Units 3 $ Cost 225.00

8 $ 2,000.00

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SAMPLES:SURVEY/DATAREPORTS

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DATAREPORTSAMPLE

TOPRANKEDWITHNORMATIVECOMPARISONS

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BESTPRACTICESFORASSOCIATE/EMPLOYEERESEARCH RYANWILLIAMS,M.A. PRESIDENTTWISURVEYSINC

Formorethanacenturyresearchershavebeenengagedinobservingorganizationalprocesses. Intheearly19thcenturythefocuswasonidentifyingtheefficiencyofprocess.Throughthis processitwasrealizedthatobservingchangedperformance.Thissimplerevelationhasstrongly influencedhowandwhyweengageinmeasuringorganizationaldynamicstoday. Whenweconstructresearchprocessesthefoundingprincipleisthattheresearchisatwoway communication.Whatweaskandhowweaskittellsstakeholderswhatisimportanttous.The processhasthepowertocreatechangesforthepositiveorthenegative.Organizational researchshouldencouragecollectingvalidevidencefordecisionmakingandrecognizethatthe audienceneedstounderstandwhatandwhyyouareresearchingtheiractivities.


EXPECTEDDATABENEFITSFORPLANNING

Evaluateswhatworkswell Providesevidenceforwhatworksandwhatmightneedtochange Informsplanningprocesstomakefuturedecisionsmoreeffective

DIALOGUEBENEFITSOFRESEARCH

Connectspeopleacrosstheorganizationcommonunderstanding Createsopportunitiesforfeedback Facilitatesorganizationaldialogueoncommonstrategicthemes

USESURVEYSWISELY

Employeesvaluetheabilitytoprovideanonymousfeedback. Lessenfranchisedorganizationalmembersneedcommunicationopportunities. Itissafetosaywhatyouthinkaroundhereisconsistentlyalowfindingonemployee surveysacrossallsectors Anyoneconductinganorganizationalsurveyshould appreciatethattheveryactofsurveyingitself influencesattitudes (Walters,2002)

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WHENORGANIZATIONALRESEARCHISDONEPOORLY

Employeesdontthinkanythingchanged Questionsarenotrelevanttotheirimmediateexperience Seniormanagersreceiveandusetheresultsbuttheresultsdonotimpactthedayto daylifeoftheparticipants Peoplefeeltheygainedavoiceindecisionmaking

WHENORGANIZATIONALRESEARCHISDONEWELL

Theresultsoftheresearchcanidentifycurrentstrengthsandchallenges. Eachparticipantcanfocusand Publiclydemonstratingthestepstakentoachieve movetowardsasharedvision. theplanwillimpactemployeesperceptionsof trust THEOUTCOMES (Gibbons,2006) Employeeswillbe: Moresatisfied, Managerswillhavebetterinformationformakingdecisions,and Employeesandmanagerswillhavethemeanstocheckoncollectiveprogress. Createthestrategicframe Theresearchcommunicateswhatisimportanttoanorganization. Whatisaskedand Theprocesscantellemployeesyoucareabouttheir respondedtocreatesa issuesandthatyouarewillingtodosomethingabout socialcontract. theseissues Thesurveythensetsthelimitsor (Church&Oliver,2006) boundariesforacreativeand innovativediscussionaround continualimprovement.

HOWORGANIZATIONALRESEARCHSHOULDBEDONE

Communicate: Withraisedexpectations,theimportanceofaction o Intent&process exceedsthatofthefeedbackitself o Results o Plans (Kraut,2006) o Actions&updates Buildaconsistentprocessthatis repeated o Enableotherstousethefindings o Teams,workunits,divisions Facilitatelocalizedconversationstocreateexperientialaction 8|P a g e www.tekara.com www.twisurveys.com

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