Beruflich Dokumente
Kultur Dokumente
Thegoalofanemployeeengagementsurveyistoassessthevalue,effectivenessandalignment ofemployeeswiththesupportwithinanorganization.
Strategy
Iamawareofourorganization'sprogresstowardsitsstrategicgoals
Structure
Inmyteam,wehaveclearrolesandresponsibilities
Execution
Iamabletoprovideinputintothedecisionsthatimpactme
Leadership
Seniorleadersarticulateacompellingvisionfortheorganization
Culture
Thecultureinmyteamwillhelpusachieveorganizationalresults
Coaching
Thereisahealthylevelofpeercoachinghappeningonmyteam
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CONSULTANTANDCOMPANYPROFILE
RyanWilliams,M.A.inLeadership Leadership,CommunicationsandMeasurement Ryanspecializesininternalcommunications,researchandleadership development.Hehasapassionforservantleadershipandsharesthe positiveimpactitcanhaveonthelivesofemployeesandorganizational performance.Hisexperiencehasinvolvedstrategydevelopment,service improvements,communicationaudits,changemanagement,and employeeengagement.Hefacilitatesplanning,designsresearch, constructseffectivequestions,communicatesresults,andproduces action. ClientswithwhomRyanhasworkedwithrecentlyincludeSymantec,PepsiCo,Information ServicesCorporationofSaskatchewan,Celero,AthabascaOilSandsCorporation,SuncorEnergy, PetroCanada,JohnsHopkinsMedical,TheAlbertaMedicalAssociation,TheHomeDepotof Canada,MountainEquipmentCoop,CGAAlberta,BCHousing,TheJusticeInstituteofBritish ColumbiaandTheLawSocietyofBritishColumbia. HewasrecognizedbytheInternationalPublicRelationsInstitutewiththeGoldenRulerAward ofExcellenceforMeasurementin2004forhisworkwiththeAlbertaMedicalAssociation. Ryan haswonthreeInternationalAssociationofBusinessCommunicators(IABC)GoldQuillAwards. RyanisaTrusteeandExectiveBoardMemberwithIABCwherehechairstheResearch committee.RyanisathreetimeBlueRibbonPanelJudgefortheIABCGoldQuillAwardsfor excellenceincommunications. HespeaksatinternationalandnationalconferencesandatlocalUniversitiesandColleges.This yearsIABCinternationalconferenceinSanDiego,Ryanwillbespeakingonhowtoincorporate researchintocommunicationplanning. RyanhasbeenaregularcontributortoCommunication WorldwitharticlesonusingSocialMediatoconnectpeoplewithpurpose,thefutureofthe communicationprofessionandusingintranetsformeasurement. RyanearnedhisMastersofArtsinLeadershipfromTrinityWesternUniversityin2007,andhas aBachelorofArtsinRecreationAdministrationwithamajorinCommunityDevelopmentfrom TheUniversityofAlberta. ActivelyleadinginhiscommunityRyanalsoservesasaDirectorfortheEarthwiseSocietyin Delta,BritishColumbia. 2|P a g e www.twisurveys.com
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TWISURVEYSINCALEADERINORGANIZATIONALRESEARCH
TWISurveysInc.isanindependentCanadianresearchcompanybasedinBritishColumbia, servingclientsinCanadaandtheUSAforthepast12years.Originallyawhollyowned subsidiaryofparentconsultingcompanyTudorWilliamsInc.,(foundedin1993),TWISurveys wasincorporatedin1999and.acquiredTudorWilliamsIncin2006toformonecorporate entity. Inrecentyears,ourclientshavereceivedawardwinningresearchservicestobenchmarkand supportclientplanningofstrategies,issuesprograms,andservicesandtheevaluationof outcomes.Thefirmoffersafullrangeofservicesinorganizationalresearch.Wespecializein researchthatassessesthekeyelementsofengagement,satisfactionandcultureanddeliver soundrecommendationsforchange. In2011,TWISurveyshasformedastrategicalliancewithTekaraOrganizationalEffectiveness Inc.Together;theyrepresentthebestinleadershipdevelopment,organizationalstrategy, coachingandassessment. ManagingdirectorRyanWilliamshasdevelopedmodels,methodologiesandprocessesto designandadministertheresearch.Ourdatareportingisvisualandeasytounderstand.Our dataanalysisdeliversreliable,credibleandactionablerecommendations. Withtheapplicationofwebbasedsurveyswecreateopportunitiesforstakeholder involvementandparticipationincorporatedecisionmakingandengagementinthe managementprocess.Throughtheuseofpollingtechniques,changecanbemonitored inexpensivelyovershortorlongtimeintervals.Usingourtechniques,clientshavebenefited fromhigherlevelsofstakeholdertrust,ownershipofchangeandwillingnesstocontributeto corporatesuccess. ContinuedinvestmentininformationandtechnologymaintainsTWISurveysleadershipand costcompetitivenessinorganizationalresearch.Withanimbleandflexibleorganizational structure,thecompanyoffersadvancedresearchknowledgeandexpertise. Ourreputationisbuiltonlongtermclientrelationshipsbasedonastrongsenseofvaluesand contemporaryleadershippractices. Ourclientbaseisspreadovertheprivate,publicandnotforprofitsectorsandourclientsare locatedprimarilyinNorthAmerica.Mostofourclientswouldbemediumtolargeinthe numberofemployeesandthevolumesofbusinessconducted.Ouraimistoenablestakeholder satisfactionandloyaltyandtodeliversolidbusinessresultsusingbalancedmeasures. 3|P a g e www.twisurveys.com
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SAMPLECOSTESTIMATE
SCENARIOASAMPLESURVEYPACKAGE
Assumption: # Likert # Multiple selection # Demographic # Open ended # Total questions # of sections Approx responses # of URLs Unit measure Administration Survey design Project management, correspondence & invoicing Survey scope, objectives and design; consultations (some customization with survey & communications package) (meetings with both Executives & HR Team) Questionnaire Technical Text entry, set up, programming, hard copy Server charge, preparation of htm files online launch and review Set up and administration costs Graphic reports Response progress reports during survey Audit data Data report (including normative data comparisons ) Verbatim report (including summary of themes ) Reporting costs Final report Analysis, interpretations, demographic deviations, recommendations Preparation of PowerPoint slides Client meetings Client debriefings (phone ) Analysis and client meeting costs Total Cost * This is an estimate only. It is subject to change if the scale or scope of the project change * $ $ $ 250.00 250.00 250.00 8 $ 2,000.00 1.5 $ 1 $ 375.00 250.00 $ 2,625.00 $ 6,600.00 $ $ $ $ 75.00 75.00 250.00 250.00 1 $ 1 $ 3 $ 1.5 $ 75.00 75.00 750.00 375.00 $ 1,275.00 $ $ 75.00 400.00 1 $ 1 $ 75.00 400.00 $ 2,700.00 29 5 3 6 38 6 300 1 Unit Cost $ $ 75.00 250.00 Survey Cost Units 3 $ Cost 225.00
8 $ 2,000.00
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SAMPLES:SURVEY/DATAREPORTS
DATAREPORTSAMPLE
TOPRANKEDWITHNORMATIVECOMPARISONS
DIALOGUEBENEFITSOFRESEARCH
USESURVEYSWISELY
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WHENORGANIZATIONALRESEARCHISDONEPOORLY
WHENORGANIZATIONALRESEARCHISDONEWELL
Theresultsoftheresearchcanidentifycurrentstrengthsandchallenges. Eachparticipantcanfocusand Publiclydemonstratingthestepstakentoachieve movetowardsasharedvision. theplanwillimpactemployeesperceptionsof trust THEOUTCOMES (Gibbons,2006) Employeeswillbe: Moresatisfied, Managerswillhavebetterinformationformakingdecisions,and Employeesandmanagerswillhavethemeanstocheckoncollectiveprogress. Createthestrategicframe Theresearchcommunicateswhatisimportanttoanorganization. Whatisaskedand Theprocesscantellemployeesyoucareabouttheir respondedtocreatesa issuesandthatyouarewillingtodosomethingabout socialcontract. theseissues Thesurveythensetsthelimitsor (Church&Oliver,2006) boundariesforacreativeand innovativediscussionaround continualimprovement.
HOWORGANIZATIONALRESEARCHSHOULDBEDONE
Communicate: Withraisedexpectations,theimportanceofaction o Intent&process exceedsthatofthefeedbackitself o Results o Plans (Kraut,2006) o Actions&updates Buildaconsistentprocessthatis repeated o Enableotherstousethefindings o Teams,workunits,divisions Facilitatelocalizedconversationstocreateexperientialaction 8|P a g e www.tekara.com www.twisurveys.com