AN INVESTIGATION OF THE INTERNET USAGE AMONG UNDERGRADUATES IN KOLEJ 11, UNIVERSITI TEKNOLOGI MALAYSIA (UTM)

MOHAMAD WAZIR SHAFIQ BIN NORDIN MUHAMMAD ABHAR BIN ROSNAN M.TORIQ QUTHUBBUDIN BIN DZULKIFLI MUHAMAD FADHIL BIN OTHMAN MOHAMAD AZRIN BIN MAT NASHIR

UNIVERSITI TEKNOLOGI MALAYSIA

AN INVESTIGATION OF THE INTERNET USAGE AMONG UNDERGRADUATES IN KOLEJ 11, UNIVERSITI TEKNOLOGI MALAYSIA (UTM)

MOHAMAD WAZIR SHAFIQ BIN NORDIN MUHAMMAD ABHAR BIN ROSNAN M.TORIQ QUTHUBBUDIN BIN DZULKIFLI MUHAMAD FADHIL BIN OTHMAN MOHAMAD AZRIN BIN MAT NASHIR

A study submitted in fulfilment of the requirements for the subject Advanced English for Academic Communication.

Faculty of Civil Engineering Universiti Teknologi Malaysia

JULY 2010
Table of Contents Page Abstract Acknowledgements List of Figures List of Tables List of Abbreviations 1.0INTRODUCTION 1.1Background of the Study 1.2Statement of the Problem 1.3Purpose of the Study 1.4Objectives of the Study 1.5Research Questions 1.6Significance of the Study 1.7Scope of the Study

2.0LITERATURE REVIEW

2.1 Definition of Internet 2.2 History of Internet

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2.3 Classification of Internet Usage 2.4 Research in Study

3.0METHODOLOGY 3.1Introduction 3.2Research Instruments 3.2.1 Questionnaire

3.2.2

Interview

3.3 Respondents of the Study

3.4 Research Procedures

3.5 Data Analysis

4.0FINDINGS AND DISCUSSION 4.1Introduction 4.2Finding of Questionnaires 4.3Background of Questionnaires 4.4Using of Internet 4.5Knowledge of gaining information through Internet 4.6Frequency on Internet usage in a week 4.7Internet Usage Time 4.8The common place that students use Internet 4.9The main purpose of undergraduates using Internet 4.10 4.11 The reason of undergraduates use the Internet Internet as a media to interact with other people

4.12 The people that students mostly interact with while using Internet 4.13 4.14 Types of website which most attracted Types of language used in Internet communication

4.15 4.16 4.17 4.18 4.19 4.20 4.21

Types of websites that students commonly used Internet help students to get side income The bad effects of Internet to students Website that can be benefit to undergraduate Internet beneficial and necessity to students Open ended question Analysis of Interview

5.0CONCLUSIONS 5.1Introduction 5.2Overview of the Study 5.3Restating the Objectives 5.3.1 To examine the purpose of the Internet usage among students

5.3.2

To investigate the duration of the Internet usage

5.3.3 To investigate the places of the Internet users

5.3.4

To evaluate the common type of websites they use when surfing

5.4Review of the Findings 5.5Implications of the Findings 5.6Limitations of the Findings

6.0RECOMMENDATIONS 6.1Introduction 6.2Recommendations based on Findings 6.3Recommendations for Future Research BIBLIOGRAPHY APPENDICES Appendix A: Questionnaire 4

Appendix B: Interview Appendix C: Open-Ended Questions

ABSTRACT

This study was carry out to investigate the important of Internet usage among undergraduates and how the Internet being used by undergraduates. A total of 50 students, 40 men and 10 women were randomly selected to be the respondents of the study. A set of questionnaire was designed to gain primary data from respondents about the Internet usage among them. Then five students were selected from the total respondents to do an interview session. The findings from interview will support the findings that we get from the questionnaire. The overall findings of the study indicates that most of the students know how to use Internet, they use Internet mainly for entertainment purpose such as playing mini online games, downloading music and others. Besides that, they used Internet for educational purpose such as finding information for their assignment works, interact with the lectures and others. Usually, they used Internet at hostel in their room because they used the Internet when they have a free time. In conclusion, some suggestions have been made to improvise the facilities in Kolej 11 and to overcome the disadvantages of the Internet and recommendations for future research have also been included in the final part of the report.

ACKNOWLEDGEMENTS

First of all, we would like to take a chance to express our thanks to our lecturer, P.M. Dr Noor Zainab Binti Abdul Razak for her comments, guidance, help and advice in the preparations of this report.

LIST OF FIGURE Figure 4.1: Have you ever used the Internet? Figure 4.2: Do you know how to find information through Internet? Figure 4.3: How often do you use the Internet in a week? Figure 4.4: When do you usually use the Internet? Figure 4.5: The main purpose of undergraduates using Internet

Figure 4.6: The reason of undergraduates use the Internet Figure 4.7: Internet use as media to interact with other people Figure 4.8: Whose are the people that you mostly interact with? Figure 4.9: Types of website Figure 4.10: Types of language use Figure 4.11: Do the Internet help you to get side income? Figure 4.12: Do you think Internet bring bad influence to you? Figure 4.13: Do you know any website beside www.elearning.com.my that can be a benefit to undergraduate? Figure 4.14: Internet is beneficial and necessity to student

LIST OF TABLE Table 4.1: Where is the common place student use Internet? Table 4.2 Types of websites that student commonly used. Table 4.11 Responses Do you know how to find information through Internet? Table 4.12 Responses How often do you use Internet in a week? Table 4.13 Responses When do you usually use the Internet? Table 4.14 Responses- Most common place you use the Internet? Table 4.15 Responses What is the main purpose for you to use the Internet?

LIST OF ABBREVIATIONS UTM: Universiti Teknologi Malaysia CICT: Centre for Information and Communication Technology LAN: Local Area Network DARPA: Defence Advance Research Project Agency U.S: United of State ARPANET: Advanced Research Projects Agency Network NPL: National Physical Laboratory CYCLADES: Recherche dInformatique et dAutomatique IMP: Interface Message Processer NCP: Network Control Protocol TCP: Transmission Control Protocol

CHAPTER 1 INTRODUCTION 1.1 Background of the study Currently, many facilities have emerged due to the development of science and technology. All these facilities have made life moving forward. The needs and requirements can be obtained easily in a short period. At the same time, people also do not need more trouble to obtain information or seek an item that is needed. How all of this can happen? All of this happens because of improvement of information technology. There has created the internet. The Internet is created to facilitate people to acquire information and knowledge more easily and quickly. This method can be implemented with the development of virtual technology. Information or knowledge can be obtained even if a student outside the classroom or in mode of lecture. Virtual technology is also capable of connecting people in different places while at the same time. It can be implemented with the use of the Internet. In addition, Internet also works convey information in a faster and shorter than the communication devices such as mail or telephone? However, the widespread use of Internet is also having some disadvantages. For example the rumour from local newspaper (KEADILAN) post that FELDA bankrupt. If the rumour spread occurs, it can indirectly affect a country's economy. In addition, dissemination of obscene pictures or pornographic can also bring negative effects to the country. (Example: increase rates of crime) As matter of fact, these matters will have a negative influence on users, including students who are still studying. The students are mostly comprised of teenagers who are still raw and have mental and emotional weakness. However, there is not enough evidence at this point to conclude that the internet is give more disadvantage than advantage to the students. So in order to know what fact is and
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what is not we decide to choose this topic. Besides that, we can also gain some insight on how internet improve our studies and use for entertainment. In other case, On Wednesday 21 July 2010, our local newspaper KOSMO post a very disturbing headline regarding internet where internet is been misused by teenager. As a teenager and under graduate, these headlines intrigued us on what do under graduate as me use for. Is it for learning, leisure or maybe for side income? When we talked about under graduates, most of the people must line that we use Internet for studies mainly but from my experience, some of us devoted ourselves to Internet as way to express ourselves and relax our mind from hustle and bustle of student life. Others also looked at Internet as gateway to get extra income. In order to know what fact is and what is not we decide to choose this topic. Besides that, we can also gain some insight on how Internet improve our studies and use for leisure.

1.2

Statement of problem Malaysia has experience an increased growth in the number of Internet user

since the Internet became available. According to Internet uses static (ITU) shows that there are 16 902 600 internet users as of June, 2009, and it is equal to 64.6% of the population in Malaysia. As a matter of fact, Internet became a necessity to teenager especially student like us. Internet has more functional for student. It depends on how they use it. For example, nowadays many institution of modern society are dramatically replacing the traditional methods of teaching and learning with web pages for courses provide courses notes as supplements to course that are delivered in traditional classroom. Like Universiti Teknologi Malaysia (UTM) use elearning as a media to connect between lecture and student especially the student that study out of campus. It makes them easily to get notes, information and etc. The usefulness and convenience of this technology has made more and more Malaysians became heavily dependent on its functions without knowing or realising the possible effect that could bring to student mind and the way of their life. Given the situation, it is high time that our local government take serious effort in studying the possible effect that may rise from this useful technology. So that, this issue must

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be monitor by the governed party to ensure that student does not misuse the opportunity that present to them. Based on our experiences as a students and teenagers, we found out that there are many problems involving the Internet and students. Is a known facts that the Internet had an abundance of information and benefit if we know where to looks but for some of us, they only assumed that the Internet as a leisure and social media. This really reduces the used of the internet into entertainments media rather that wider perfective and potential to be the stepping stone in improving students lifestyle. Students do not take advantage of the websites that provide abundance of information and knowledge. For example, http://portal.psz.utm.my, website for UTM library frequently misjudge it significant for simply to find books in the library using but this are not necessarily true because beside providing search engine to find books, http://portal.psz.utm.my also provide warehouse of article and thesis from previous students. Since Internet has become part of undergraduates life especially in Universiti Teknologi Malaysia, it is academically worth to investigate students internet usage and their inclination towards it. This investigation would allow the researcher to explore more about Universiti Teknologi Malaysia undergraduate student especially undergraduate student at Kolej 11 where to know the purpose of they use the Internet.

1.3

Purpose of the study Internet had been one of the most important media for peoples to gain

information. Year by year, the increasing numbers of Internet user indicate that the Internet had become a necessity in daily life. Nowadays Internet had become the source of information, gains knowledge, finding new friends, for leisure, shared opinions and much more. This wave modernization also becomes a phenomenon among teenager especially students. In a ways, Internet has become students best friend in their studies. So, due to this fact, the research that we conduct will be aiming to know further about this issue. The purpose of the study is to investigate the
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important of internet usage among undergraduates and how the Internet being used by undergraduates.

1.4

Objective of Study

The objectives of this study are:

1. To examine the purpose of the Internet usage among students. 2. To investigate the duration of the Internet users. 3. To investigate the places of the Internet users.

4. To evaluate the common type of website they use when surfing.

1.5

Research question The question for the questionnaire is depends on the requirement of

objectives.
i. ii. iii. iv.

What is the main purpose for you to use the Internet? Which of the following do you regularly use the Internet for? Did you use Internet to interact with other people? Does the Internet help you to get site income? How often do you use the Internet in a week? When do you usually use the Internet? Where is the most common place you use the Internet? What types of website that been use to interact with other people?

v. vi. vii. viii.

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1.5

Significant of the study In 2009, Malaysia had become the 26th country with the highest Internet user

and almost 90% users were among college students. From this statistic it shown that our young mind has start to expand their mind and does not rely only on books for information or leisure. But this habit also pro and con where without proper guidance and monitoring, they might misused it such as surfing on pornographic website or learn useless and harmful information such how to make drugs. We hope from this research we can contribute to better knowledge of how to use Internet and it massive information. These finding also benefit the university because with this information, the governed parties can develop interactive website that can help student in their studies and at the same time become a place for student to get entertainments. These researches also might improve existed website like elearning.utm.my to be more attractive to undergraduates.

1.6

Scope of study This study carried out among the male student in Kolej 11(K11), UTM where

the resident of Kolej 11 consist of undergraduate and postgraduate students. We took about 50 respondents to answer our questionnaires and our focus involves a second and third year undergraduate students and how they used the Internet. We distributed the questionnaires by going room by room of respondents which involves Ma4, Ma5, Ma6 and Ma7 for male student and Ma1 for female students. These subjects will be chosen randomly and we be interviewing few of them to gain some insight on how they used the internet and what the pros and cons from internet that they come across when using the Internet.

CHAPTER 2 LITERATURE REVIEW

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2.1

Definition of Internet From Wikipedia (http;//www.wikipedia.org/internet), Internet is define as a

global system of interconnected computer networks that use the standard Internet Protocol Suite (TCP/IP) to serve billions of users worldwide. It is a network of networks that consists of millions of private, public, academic, business, and government networks of local to global scope that are linked by a broad array of electronic and optical networking technologies. The Internet carries a vast array of information resources and services, most notably the inter-linked hypertext documents of the World Wide Web (WWW) and the infrastructure to support electronic mail. It has become a fact that the growth of Internet users has become phenomena where abundance of information can be access with a click of button. Internet also becomes a hub for communication to people all over the globe. The one of richest man in the world, Bill Gate once said, The Internet is becoming the town square for the global village of tomorrow. From his quotation, Bill Gate recognise internet as an important instruments to connect people globally in the future. From the side of our research, the relationship between internet and student is related to each other where it has become necessity in their life.

2.2

History of Internet Nowadays the applications of the Internet are very useful to us. For examples

chatting, checking emails, online games, e-banking and e-learning. So that it has become a fact that the growth of internet users has become phenomena where all of information can be access just one click of button. All that we have is based from 53 years ago. Before 1957, computer only work for one task at one time, this is called batch processing. When computer getting bigger and bigger they have to store the

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computer in special cooled drum but then the developer cannot work directly to the computer. Someone built connection to connect them. Programming at that time has a lot of the manual work and it made much of wasting time. The year 1957, another idea was created. A remote connect system had to be installed to the main computer, certain developer can work directly to the computer from out site and at the same time the idea of time-sharing was came up. This is the first concept in computer technology to share the processing parallel to the one computer with multiple users. On the fourth October 1957 during the cold war the first unman satellite was sent orbit by the Soviet Union, in order to secure American leading technology the U.S found the Defence Advance Research Project Agency (DARPA) in February 1958. At that time knowledge was only transferred by people, the DARPA plan the large scale computer network in order to produce the knowledges transfer and avoid the doubling up over ready existing research, this network would become the Advanced Research Projects Agency Network (ARPANET). Feather more, three other concepts would to be developing which are fundamental for the history of the internet. First is the concept to the military network by RAND Corporation (Paul Baran) in America, the commercial network of the National Physical Laboratory (NPL) IN England, and the scientific connection Institut de Recherche dInformatique et dAutomatique (CYCLADES) in France, all that concept are the foundation of modern Internet that we use nowadays. ARPANET its development beginning in 1966, small computer was put in front of the mainframe this computer was called Interface Message Processer (IMP). The IMP took over control of the network activity while the mainframe was only in charge of the analysis of the program and data file, at the same time the IMP also serve the interface for the mainframe. Since only the IMP were inter connected in the network this is also called IMP Subnet. For the first connection between the computer, the Network Working Group develop the Network Control Protocol (NCP), later on the NCP was replace by the Transmission Control Protocol (TCP) the specific feature of the TCP is the verification of the file transfer.
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Since the NPL network was design for the commercial bases, a lot of user and file transfer were expected, in order to avoid conjunctional of the line the sent file were divided into smaller packet and put together again at the receiver and that is the Packet-switching. In 1962, communication still use to work through the radio wave that would cause problem in case over the atomic attack and the long way wave will be disturb and it not work anymore. Therefore, they had to use direct way and the weakness for this method have a not long range, a best solution is to build a distributed of the network. This network long distance could be covered with the minimum interference. Another network development is CYCLADES, since the CYCLADES had a fast network then ARPANET and also have few nodes the focus was lead on the communication with other network. So from that, the term of the inter-net was born.

2.3

Classification of Internet usage Internet had become a phenomenon and necessity in our daily life. For this

study, it can be classified into two major things where it involved the Internet and the user of the Internet. The Internet consists of many major components but for our research study, we going to classify the internet into three major components which is education, leisure and source of income. Besides that, the Internet benefits cover a large area including economic sector, communication and social. Internet also become sanctuary for people and not

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limited to age, race or religions and it can be related to this study because most of the people use the Internet especially student to do assignment.

2.4

Research in study

Salim ( October 2005) conducted a similar research regarding the usage of internet among undergraduates. This research of the internet usage was focused more toward the internet usage as a learning tool among undergraduates in College of Education Salalah Oman. This research was performed among 373 students from the College of College Education Salalah Oman that consist of 217 male students and 156 female students. Resulted from the research made by Salim (October 2005) that the internet factors which the affection and perception toward the internet really produce a major different among students performance in academic terms. It is suggested that students that used internet as one of their learning media had excel more in their academic than their counterpart that mostly dependable on books as their major source of academic knowledge and information. The research sudy made by Salim (October 2005) had many relation and similarity to our research studies because both of our research were aiming at the undergraduate students where we try to determine how the internet had been governed their lifestyle and the ways undergraduates used the internet. In our research study, we also were being focusing on how the internet factors help students academically. While Salim (October 2005) only aiming at the internet usage in academic terms, our research has wider scope where we try focus more toward students lifestyle. Erdal (July 2007) also conducted a study on the profile of the use of the Internet for study purpose among students University Faculty of Education Sivas, Turkey. The study was to identify the conditions of the students in term of their Internet usage at the universities and thus, generate suggestions which will help students in general and other parties and authorities concerned take measures so as to improve the student-Internet relationship. This study also had similarity to our research study but Erdal( July 2007) had set to know the profile of the use of the Internet for study purpose where for our study, we try to determine what interested student toward Internet and use the result to suggest improvement to the current educational website
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created by UTM. In research made by Erdal(2July 2007), the result shows that student to go outside campus and cyber cafe to gain Internet access as for our students, the facility provided by UTM is sufficient and it is only up to students on how to use it.

CHAPTER 3 RESEARCH METHODOLOGY 3.1 Introduction This chapter discusses the methodology of the research. The aiming of this research is to investigate the important of Internet usage among undergraduates and how the Internet being used by undergraduates. It has three objectives where for the first objective mainly to examine the purpose of the Internet usage among students.
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The second objective is to investigate the duration and places of the Internet users where we want more specific data from the students. The third and last objective is to explore the common type of website they use when surfing either it is for education or leisure and maybe for side income. This research conducted on students that were lived in college eleven. The data for the research were collected through questionnaire as a main part followed by interview and observation.

3.2

Research Instrument This research consumed both the quantitative and qualitative research

methodology. The instruments used to collect data were questionnaire and interview. A set of questionnaire containing around 19 questions divided into 2 sections where it was based on discussion in the group of researcher. Different question-types, such as yes-no, listing, open-ended and category were used in this questionnaire. The different sections of the questionnaire were classified into: i) demographic information, ii) purpose of internet usage, places and duration of internet usage, types of website that students commonly used when using internet. For the qualitative data, it is come from the interview where it is use for the purpose to support the questionnaire. The interview will be in informal where questions will be asked to the interviewee.

3.2.1

Questionnaire Questionnaires is containing around 19 question such as yes-no question,

listing and open-ended question. The entire question is based on our objective that we stated at chapter 1. The example of questionnaire has been place in appendix.

3.2.2

Interview

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The interviewers are taken by randomly go to their room among male students. The questions are same as the questionnaire. We decide to do interview because we want to get more specific answers for our study.

3.3

Respondents of the Study The respondent of the study were second and third year undergraduates from

Kolej 11, Universiti Teknologi Malaysia. It is focus on forty male and ten female respondents. The respondent is taken randomly. In other hand, from the total respondents, there are fives respondents were took out to be the interviewees.

3.4

Research Procedure The questionnaires were distributed at various block of college eleven, such

as block MA1, MA4, MA5, MA6 and MA7. Respondents were asked with an initial question of whether they have a computer or not, before the questionnaire were given to them. Forty of questionnaires were distributed to male student from room to room and the others ten questionnaires were distributed to female student at Arkid Angkasa.

3.5

Data Analysis To analyse the data, a few variable were taken into consideration namely the

study purpose, place and duration. Data were calculating using manual where the result is show through frequency counts and other descriptive statistics. The answer that we get from interview is used to support the questionnaire. Microsoft Excel is used as software to show the data that we get from questionnaire where it will be represent in form of pie chart, bar graph, table and others.

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CHAPTER 4 FINDINGS AND DICUSSION 4.0 Introduction In this chapter, for the beginning it contains discussion on findings where it started with analyzing on choice questions. Then follow by rank questions, open ended questions and interview.

4.1

Finding of questionnaires The questions in the questionnaire have been develop based on those

objectives. From the findings, we can conclude that most of the students at Kolej 11 used Internet for entertainment purpose such as playing games online, downloading music or videos and others. Most of them used the Internet almost everyday and they usually used at hostel in their room. The common websites they surf when using Internet such as Facebook, Friendster, Myspace and others.

4.2

Background of questionnaires This questionnaire contains 19 questions where it has rank questions and

open ended questions. The answer from questionnaire will be support by data from interview session. There are 50 respondents, 40 male and 10 women, randomly select at Kolej 11 to answer the questionnaires.
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4.3

Using of Internet Students were been asked on either they have been used the Internet or not.

Discussions were described in the Figure 4.1 where it based on the percentage of the respondents answer.

Figure 4.1: Have you ever used the Internet? Figure 4.1 shows the answer for the question that has been asked to them on have they ever used the Internet. All of the respondents answer that they have ever used the Internet where from the graph it can be illustrated that 100 percent of male and female respondents answer Yes and zero percent of respondents answer No for that particularly question. Most of respondents are students and they answer Yes because in their students life the Internet is important to them so they must know how to use it.

4.4

Knowledge of gaining information through Internet Students were been asked either they have a general knowledge on how to

find information on Internet or not. Students will choose the answer between yes and no.
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Figure 4.2: Do you know how to find information through Internet?

Figure 4.2 shows the answer for the second question in questionnaire on did they know how to find information through Internet. Most of the respondents said yes where 97.5 percent of male and female respondents said Yes and only 2.5 percent of respondents said No. From the total number of the students 49 students answer yes while one student answer no. Only one student answers no maybe because he did not have a computer.

4.5

Frequency on Internet usage in a week Students were been asked either on how frequent they used Internet in a

week. Students need to choose between five answer either everyday, 2-3 times a week, once a week and if necessary. The data were depends on the percentage of respondents answer.

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Figure 4.3: How often do you use the Internet in a week? Figure 4.3 shows the answer for the third question on how often they use Internet in a week. Internet is important for them to help they do their work such as assignment, tutorial and others. A total of 82 percent of male and female students stated that they used internet everyday means in number, 41 of them used Internet everyday. Then eight percent of them said that they used the Internet two to three times a week where it is equal to 8 students in number. For the third choice out of four, two percent of the students means only one students said that they used Internet once a week. The remains 8 percent of the students said that they only used Internet if necessary.

4.6

Internet usage time Students were been asked on when they usually use the Internet. It has three

answer either in morning, evening and night where students need to choose between the answers. The data were depends on the percentage of respondents answer.

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Figure 4.4: When do you usually use the Internet? Figure 4.4 shows the percentage of time when our respondent usually uses the Internet. The time for respondent to use Internet had been classified into Morning, starting from eight in the morning to twelve in the afternoon, Evening, from 12 in the afternoon to eight in the evening and night, from eight in the evening to eight in the morning. From the Figure 4.4 above, we can clearly see that there are major differences in when the respondent use the Internet. Night time Internet users will give a result a sum up on total of 70 percent of the respondents. This result shows that most resident of Kolej 11 prefer to use the Internet in night time. From our interview, we found out that most of Kolej 11 resident prefer to surf Internet at night because during the day, they busy attending classes and night time is the only time they can surf the Internet. The other time that respondent use internet is in the evening and in the morning. Morning is the time for the lowest Internet user where only 10 percent of respondent prefer to surf in the morning. They prefer to surf in the morning because they prefer to read online news paper in the morning before their classes start. For this percentage of respondent, they are busy in the evening and night because they need to complete their assignment and study. After that is evening. 20 percent of the respondent prefers to use the Internet in the evening because it is the time when their classes had ended. For this type of respondent, they had no time to surf internet in the
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morning and night due to assignment. Some of the respondent also mentions that during evening, the internet speed are faster because less people using the line.

4.7

The common place that students use Internet. Students were been asked on the common place that students use the Internet.

It has four answer, students need to choose between four answers either they used Internet at hostel, cafe, study room or CICT. Then they need to answer the level of frequency of the place that they are commonly use Internet. The data were depends on higher percentage of the frequency of each answers.
Study Room 18 13 16 3 36 9 22 17 2 44

Hostel Less frequent Moderate Often Very often Highest percentage (%) 4 0 2 44 88

Cafe

CICT 21 14 14 1 42

Table 4.1: Where is the common place students use Internet? Table 4.1 shows the level frequency of Internet usage depends on places that are commonly used by students to use Internet. From the Table 4.1, we know that students are mostly used the Internet at hostel means in their own room where 88 percent of them said that they use very often at hostel. Most of them use Internet in their room because it is easy for them and there are Internet resources such as LAN cable and WIFI. Then the second higher percentage of agreement is at study room, 44 percent of them said that they use moderately at study room. It is because they only used it when there are discussion in group where it is easy for them. It is followed by CICT and cafe, 42 percent and 36 percent of them said that they used less frequently at that place. It is because CICT is far from Kolej 11 and it is not easy to go there while at cafe they are most prefer eating than used internet.

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4.8

The main purpose of undergraduates using Internet Students were been asked on the purpose of the Internet usage in their life. It

has three answer and students need to choose between it either they used it for education, entertainment or others. The data were depends on the percentage of respondents answer.

Figure main of

4.5: The purpose

undergraduates using Internet Figure 4.5 shows the main purpose of undergraduate use the Internet base of numbers of undergraduate. There are three types of purpose they use the Internet which are education, entertainment and others. From the analysis of the data in Figure 4.5, it can conclude that entertainment is the main purpose of undergraduate use the Internet which is 28 persons. It followed by education which is 17 persons. The less reason they use Internet is others which are 5 persons. The others are referring to seek information and checking email. So from this result we can conclude that the undergraduate use the Internet to release their tension.

4.9

The reason of undergraduates use the Internet

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Students were been asked on the reason of undergraduates use the Internet. It has seven answers where students need to choose several answers between it where either they used it for email, finding information, entertainment, finding general information, educational courses, downloading music or discussion boards.

Figure 4.6: The reason of undergraduates use the Internet Figure 4.6 shows the numbers of undergraduate base of the reason of they use the Internet which is checking email, finding information such as assignment, entertainment, finding general information, educational course and downloading music. From the data analysis in Figure 4.6, it showed that finding information about work and entertainment is the major reason they use the internet which is 45 persons. It followed by checking email 37 persons, downloading music 31 persons, finding general information 27 persons, educational course 26 person and the less reason is discussion boards. So from the result we can conclude that the undergraduate use Internet to do their assignment and for leisure.

4.10

Internet as a media to interact with other people

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Students were been asked on either students used the Internet as a media to interact with other people or not. It has two answers either yes or no where students need to choose between it. The data were based on the percentage of the respondents answer.

Figure 4.7: Internet use as media to interact with other people From Figure 4.7 show the percentage of the undergraduate use the internet as a medium to interact with other people. It showed that ninety-six percent of the undergraduates use the internet as a medium to interact with others people. So from the result we can conclude that most of the undergraduate use the internet to interact with others people like family, friend and lectures.

4.11

The people that students mostly interact with while using Internet Students were been asked on the people that they mostly interact while used

Internet. It has three answer either they interact with lecturer, friends or others and they need to choose between it. The data were based on the percentage of respondents answer.

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Figure 4.8: Whose are the people that you mostly interact with? Figure 4.8 shows a percentage of people that respondent interacts while using the Internet. The people are lecturers, friends and other. Most of the respondents choose that they used Internet to communicate with family. From the Figure 4.8 we know that 82 percent of the respondent mostly used Internet to interact with their friends. They used the Internet as a media to communicate with their friends because in a hectic life of a student, they are too busy to meet their friend that live in other college or other university. Due to the fact that the Internet in UTM is free for UTM student, they prefer to use internet to interact with their friends rather than using a telephone. Beside friends, 6 percent respondent answer lecturer as the people they interacted with using Internet. The respondent use Internet to interact with lecturer because some of lecturer does not allowed their student to contact them at home and the only alternative for students to contact their lecturer are using Internet mainly using www.elearning.utm.my. The rest of respondents which sum up a total of 12 percent of the respondents said that they used the Internet to interact with their family member. The reason is the same as why they prefer to use internet rather than telephone which is using Internet is free.

4.12

Types of website which most attracted

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Students were been asked on the types of website which most attracted by students when they surfed Internet . It has three answer where respondents need to answer either they are more attracted to seek information, used as entertainment or interaction with other people. The data were based on the percentage of respondents answer.

Figure 4.9: Types of website Figure 4.9 shows the data analysis on types of website which most attracted by the students when they surfed the Internet. Almost 56 percent of respondents choose the entertainment website as their main feature when they surf the Internet such as for video clips, downloading the movies and mini games. It follows by the information website such as articles or news and website for interaction with others people such as forums or instant message which about 44 percent for each of them. From this result, we can say that most of the students prefer to surf the entertainment website while they use the Internet compare to other website and this might be because of the varieties of feature they can get from this website.

4.13

Types of language used in Internet communication

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For the eleventh question, students were been asked on the types of language they used while used Internet. It has three answer either they used malay, english or mandarin and they need to choose between it. The data were based on the percentage of respondents answer.

Figure 4.10: Types of language use Figure 4.10 shows the data analysis on the types of language used by the students when they used the Internet. From the analysis, it shows that majority of the respondents prefer to use English as their language when they surfed the Internet which about 74 percent, either to interact with others people or to search for the information. It follows by the Malay languages which about 34 percent and a little number of respondents use Mandarin language which is two per cent when they used the Internet. The increasing number of English usage among the students while they surf the Internet shows the attitude of them to being master in this important language today.

4.14

Types of websites that students commonly used

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For the twelveth question, students were been asked on the types of websites that students commonly used while used Internet. It has five answer either they choose facebook, friendster, E-learning, myspace or online newspaper. Discussions were described in the form table where it based on the percentage of respondents answer.
Friendst er 35 8 2 2 3 35 Elearning 3 1 21 17 8 21 Myspa ce 32 13 3 0 2 32 Online Newspaper 5 12 15 10 7 15

Less frequent Moderate Frequent Often Very often Highest Total Number of Respondents (%)

Facebook 1 2 3 7 37 37

Table 4.2 Types of websites that student commonly used. Table 4.2 shows the level of frequency of Internet usage on types of websites they used. From the Table 4.2, most of the students used facebook as types if websites that they commonly used where 37 of them agreed that they used facebook very often. It is because, nowadays facebook is famous among teenager as a media for them to connect each others. Then 35 percent and 32 percent of them said that they used less frequently on friendster and myspace. It is because they mostly used facebook and they more prefer it than that two websites. Lastly, it is followed by 21 and 15 percent of them said they used e-learning and online newspaper frequently. They used it frequently to get more general knowledge and for e-learning they used it as media to connect with lecturer, find some notes and others.

4.15

Internet help students to get side income

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Students were been asked on either the Internet help students to get side income or not. Students need to choose either they said yes or no. The data were based on the percentage of respondents answer.

Figure 4.11: Do the Internet help you to get side income? Figure 4.11 shows the finding of our research question, do the Internet help you to get side income? From the figure above, we can conclude that most of undergraduate does not use internet to earn side income. Only 2 percent of the respondent state that they use Internet to gain earning while 92 percent of respondent state that they do not associate Internet with side income.

4.16

The bad effects of Internet to students Students were been asked on either Internet bring bad influnce to students or

not. Students need to choose either they agreed to said yes or no. The data were based on the percentage of respondents answer

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Figure 4.12: Do you think Internet bring bad influence to you? This Figure 4.12 shows that 18 percent of respondent choose Yes and 82 percent of respondent choose No for the question Do you think Internet bring bad influence to you?, The respondents choose no more than yes for this question because they know internet can give more beneficial to the user.

4.17

Website that can be benefit to undergraduate Students were been asked on either the website gives benefit to

undergraduates or not. Students need to choose to answer yes or no. The data were based on the percentage of respondents answer.

Figure 4.13: Do you know any website beside www.elearning.com.my that can be a benefit to undergraduate? The analysis from the Figure 4.13 shows that 40 percent of respondent choose Yes while 60 percent of respondent choose No for this question. Based on Figure
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4.2 almost all student know to use the internet and this result make student also know how to find the website that can help them on their study.

4.18

Internet beneficial and necessity to students Students were been asked on their opinion either the internet beneficial and

necessity to students. It has five answer to choose either they strongly agree, agree, neutral, disagree, strongly disagree. The data were based on the percentage of respondents answer.

Figure 4.14: Internet is beneficial and necessity to student Figure 4.14 shows the percentage of answer chosen by respondent regarding statement Internet is beneficial and necessity to student. The answer is divided into five answers which are strongly agreed, agree, neutral, disagree and strongly disagree. Approximately 66 percent of the respondent give response and said that there are strongly agree to this statement while 30 percent of the respondents only agree with statement. The rest of respondent that consist of 4 percent of the total respondent remain neutral to the statement.

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4.19

Open ended question For this type of question students have been asked to gives their opinion on

how important E-learning and how to make it more attractive and user friendly. It was found that most of the respondents said that the e-learning good and useful to them. Like example, respondent one said that E-learning is a good website and most of the respondents agreed with the statement, while respondent two gives his opinion stated that E-learning is a good place for students and lecturer to interact each other. Other opinions for this question can be referring in appendix. On the other hand, some of the students give the suggestions on how to make the website more attractive and user friendly. Like example respondent one said that UTM need to make the website more interesting where some of them agreed about that. Some of them suggest to makes campaign or conduct quizzes that give great prizes, make the website more colourful, and the other suggestions can be referred at appendix. Besides that, they are also gives the other comment about the e-learning website. Like examples one of them think that UTM current website is not good enough and some of them said that it is lack of information while the other comments can be referred in appendix.

4.20 Analysis of Interview From interview, we gain more detailed information on the question in the questionnaires. We selected five respondent and interviewed them base on the question from questionnaires. Completed analysis of interview can be referring at appendix. These are few sample of answer given during our interview: 1) Do you know how to find information through Internet? Respondent 1: Yes. Usually when aaa..I want to find some information I use Google to start my searching. Respondent 3: i used google search to find information 2) What is the main purpose for you to use the Internet?

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Respondent 1 : Mostly for entertainment. I like to chat in fb..ermm..facebook aa.... yahoo messenger and email. I use Internet to communicate with friends from time to time. Respondent 5: Actually, I use the Internet for education such as to search general information for assignment. Besides, I use it to read my friend blog, discussion with other people and to solve my problem. 3) What kind of feature in website that you attracted to? Respondent 2: I like website with a lot of information like article. I like to read at blog. Respondent 5 : When I use the Internet, I most attract to surf for information and entertainment website. 4) Do you think Internet bring bad influence to you? Respondent 1: Yes. This thing is subjective. Its depend on the person to divide their time equally and how to use it. Respondent 4: No because if we use for good so we can get benefit. When I use for bad website so i will result the bad influence. 5) Do you know any website beside www.elearning.com.utm.my that can be a benefit to undergraduate? Respondent 1: Yes. I like to used Wikipedia to do my assignment. Respondent 5 : UTM motion, wikipedia and ermm... i forgot.

CHAPTER 5 CONCLUSION
5.1

Introduction This chapter discuss on the overall conclusion of this research. In this

chapter, it is contain the overview of the study, restating the objectives, review of the findings, implications of the findings and limitations of the study.

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5.2

Overview of the study This study investigated the Internet usage among undergraduates in Kolej 11,

Universiti Teknologi Malaysia (UTM). The data were collected by randomly distributing questionnaire to 50 students where for the feedback, we got the answered questionnaire from 40 male students and 10 female students. Then we selected 10 students from the 50 respondents to do an interview section where the results were used to support the result from questionnaire.

5.3

The objectives of study As mentioned in the earlier chapter, this study was based on four main

objectives. The first objectives were to examine the purpose of the Internet usage among students. The second objectives were to investigate the duration of the Internet usage and the next objectives were to investigate the place of the Internet usage. Lastly, we also set out to evaluate the common type of websites they prefer.

5.3.1

Reasons for undergraduates to use the Internet.

From our study, we had found out that most our subjects used Internet for entertainments and to find information on their works. This result show that Internet not only serves as a media for leisure and entertainment but also as a tool for learning and educations. They also prefer to use Internet rather than reading books. Besides that, we also found out that no participants of our study use Internet as source of side incomes. This indicates that our undergraduates prefer to use Internet for entertainments and to gain information only.

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5.3.2 The time undergraduates prefer to use the Internet.

In our second objective, we try to determine the time preferred by students to surf Internet and the result was as we predicted. We predict that students prefer to surf Internet during night time and the result shows that our prediction is correct. Most of the students prefer to use Internet in the night because during the day, they need to attend lectures that usually end in the evening so the only time that they can surf Internet was during night time. Our study also indicated that most of the students surf Internet everyday. This proved that Internet had become more favourable than books.

5.3.3 Places for students to surf Internet.

To reiterate, the study also set out to investigate places student prefer to surf Internet. Due to good facility provided by Kolej 11, almost all of our participants prefer to use Internet in their own room. LAN service provided in their room allowed them to used Internet all days without the need to go to other places. Few of our participants go to CICT because Internet service to slow or not working.

5.3.4 Favourable website among students.

The last objective is to evaluate the common type of websites they used when surfing the Internet. Our participants mainly visited entertainment page and informative page had the second highest page visited. Besides that, our study statistic also shows that Facebook was the most visited website than other website such as Elearning. The results indicated that student like and prefer features offered in social website such as Facebook and other entertainments. Also in the interview, some correspondent answer that they like to have and interactive academic website where they can chat and share ideas. They also mentioned that they want academic website to shows videos on the related subject such as how to construct roads.

5.4

Review of the findings

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The following conclusions can be drawn from the study. To begin with, this study has shown that most of the students know to used Internet and most of them also stated that they use the Internet for entertainment such as for social purpose where they like to communicate with their friend using Internet. Result of the study also show that used the Internet for academic study where they can look for informative material for their assignments and get some general knowledge also from Internet and other benefit. With regards to language, they mostly prefer used English. It is easy for them to communicate with other people around the globes because English is the common language used around the world. Then most of the students used Internet at night time because at day they are usually go to class. Majority of them used it everyday where it is used to get some knowledge to help them in their study. They also prefer used Internet in their room because it is comfortable for them and got enough facilities. Lastly, the common websites that they used are social websites such as Facebook, Myspace and Friendster. They used it as a fun where they can connect with other people through that media.

5.5

Implications of the findings The results of this study indicate that education and leisure is the two main

purposes why students used Internet. For them the Internet is important.

5.6

Limitations of the study However, these findings are only true for Kolej 11, UTM students and cannot

be generalized to other college students in UTM or other university students. The same study needs to be conducted by them to see if there are any similarities with the main purpose of the Internet usage.

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CHAPTER 6 RECOMMENDATION 6.1 Introduction This chapter discuss on recommendation about our research. In this chapter, it is contain the recommendations based on findings and recommendation for future research.

6.2

Recommendations based on findings Based on the findings and conclusions of our study, here are a few

recommendations to be considered for Internet usage among undergraduates: 1. College administrator of Kolej 11 must increase the ability of Internet services and connection to all of the college blocks to make sure all residents of Kolej 11 can easily access for the Internet to do their work. 2. Internet services administrator in UTM must always filtered the content of materials in the Internet which is accessed by the students to ensure they only surf the knowledge materials which important for their academic study and for the entertainment, the Internet just a function to release tension in their study.

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3. All of the undergraduates should able use the Internet provide to them for the good reason only by used it to interact with their lecturers or friends to get more information and knowledge about their study, rather than use it for the disadvantage matters. 4. UTM current website, www,elearning.com.my must upgrade their services to make sure all of students can get any sources of information or software which they needed for their study and this website also can be a junction for students to interact with their lectures or other students to share and gain more knowledge. 5. All of the undergraduates should able to balance their routine of using the Internet to make sure they can concentrate for their study and the most important, it not give a bad influence for their academic result.

6.3

Recommendation for future research Since this study had only focused on residents of Kolej 11, it is recommended

that further studies be carried out on students from other colleges in UTM for the big scale research. It is important to see whether there are any similarities in the findings and get the clear viewed of Internet usage among undergraduates today. Furthermore, further research could also determine what the main purpose for students use the Internet, either for the education, entertainment and others. Besides, it also can give a reference for Internet services administrator in UTM to know the level of students satisfying due to Internet services provide by them to all of colleges in UTM. Lastly, this further study also can analyse the effects and influences of Internet usage to students academics performance, either it give bad effects for their academic results or otherwise.

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BIBLIOGRAPHY 1. http://en.wikipedia.org/wiki/History_of_the_Internet
2. http://en.wikipedia.org/wiki/Internet 3. Norazman Abdul Majid, et al. (2010) Academic Report Writing. Malaysia:

Published by Pearson Prentice Hall.

4. www.tojet.net/articles/6313.pdf

5. http://lib.iiu.edu.my./elmu-rm/mom2-documentresults.jsp

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APPENDIX APPENDIX A QUESTIONNAIRES AN INVESTIGATION ON INTERNET USAGE AMONG UNDERGRADUATES IN KOLEJ 11, (UTM) UHB2322: ADVANCED ENGLISH FOR ACADEMIC COMMUNICATION In our study, we would like to know about what is the purpose of students using internet. Due to the technological sophistication in our life, most of the students have used internet to finish the work that have been given to them such as assignment, tutorial and others. The purpose of this questionnaire is to investigate the important of internet usage among undergraduates and how the internet being used by undergraduates. It will be determine either it is used for educational, leisure and others. The data will be kept confidential. Please return completed questionnaire to the distributor. SECTION A Please tick (/) in the box provided. Gender: Male Female Please fill the answer in the space provided. Year/Course: ___________

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Ages: _________ Block: _________ SECTION B Please tick (/) the appropriate box 1. Have you ever used the Internet? Yes No 2. Do you know to find information trough Internet? Yes No 3. How often do you use the internet in a week? Everyday 3-4 times a week Once a week If necessary 4.When do you usually use the internet? Morning (8a.m-12a.m) Evening (12p.m-8p.m) Night (8p.m-8a.m) 5. Where is the most common place you use the internet? (Rank it in sequent) 1- less frequent 2 - moderate 3 - often 4 - very often Place Hostel (you own room) Cafe (Arked Angkasa) Study Room CICT Rank

6. What is the main purpose for you to use the internet? (Just tick (/) one answer only) Education Entertainment Others (please state): __________________
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7. Which of the following do you regularly use the internet for? (You may choose as many options as you like). E mail Finding information about work (such as assignment, tutorial and others) Entertainment Finding general information Educational courses Downloading music Discussion boards 8. Did you use internet to interact with other people? Yes (please start answer from question 9 to end) No (please start answer from question 10 to end)

9. If yes, whose are the people that you mostly interact with? Lecturer Friend Others (please state): __________________________ 10. What kind of feature in website that you attract to? Information (article, news) Entertainment (video clip, mini games) Interact with other people (forums, instant message) 11. What language do you prefer when using the Internet and interact with other people? Malay English Mandarin Other 12. Tick the websites below based on the very often you surf (5) to less frequently you surf (1) when you used the Internet (Each answer must fill with one tick (/) only). 1- less frequent 2 - moderate 3 - frequent 4 - often 5 - very often 1 2 3 4 5
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Facebook Friendster Elearning Myspace Online Newspaper

13.Do the internet help you to get side income? Yes (proceed to question 14) No (proceed to question 15) 14. How do you get side income from the internet? : ___________________________ 15. Do you think internet bring bad influence to you? Yes, state you reason: _____________________________________________ No 16. Do you know any website beside www.elearning.utm.my that can be a benefit to undergraduate? Yes (proceed to question 17) No (proceed to question 18) 17. Base on question 16, what is the website that you think can be benefit to undergraduate? ________________________________________ 18. Choose the answer that most closely matches your opinion on the following statement: Internet is beneficial and necessity to student. Strongly agree Agree Neutral Disagree Strongly disagree 19. Please give your comment on UTM current website www.elearning.utm.my and how to make the website more attractive and user friendly?

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........................................................................................................................................ ........................................................................................................................................ ............................

~Thank You for your cooperation~

APPENDIX B INTERVIEW

Table 4.11 Responses Do you know how to find information through Internet? Yes No

Respondent 1 and respondent 3 find information through google search. Respondent 2 and 4 find information through Wikipedia. Respondent 5 used both search engines to search for information.

No respondent state this answer.

Respondent 1: Yes. Usually when aaa..I want to find some information I use Google to start my searching

Respondent 2: i used Wikipedia to find info

Respondent 3: i used Google search to find information

Respondent 4: Yes for example

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Wikipedia.

Respondent 5 : Yes, I can find information trough Google, Wikipedia, Yahoo and etc. Table 4.12 Responses How often do you use Internet in a week? Everyday 2 -3 times a week

Respondent 1, respondent 3, respondent 4 and respondent 5 surf internet everyday because the facility in their room is good.

Respondent 2 surf 2 to 3 time a week because no Internet access in his room.

Respondent 1: Everyday because facility in my room not bad..ermm... i used every day to communicate with friends.

Respondent 2: 2-3 time a week because i used Internet at my friends room. No Internet access in my room.

Respondent 3: . Every day. I use every day because the coverage for the Internet is in good condition.

Respondent 4: Everyday it depends on Lan or Wifi.

Respondent 5 : I use the Internet everyday because the Internet service in my room can categorize in good condition.

Table 4.13 Responses When do you usually use the Internet?

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Morning

Evening

Night

No respondent state this answer.

Respondent 4 usually used Internet at the evening after the classes because at night he is busy with this assignment.

Respondent 4: Evening because I only have free time after class, at night I do assignment. I have a limit time.

Respondent 1, respondent 2, respondent 3 and respondent 5 state that they used Internet at night because most of their friends that they chat with also surf Internet at night. Other reason is because they only have time at night because of the classes and outdoor activities during the day.

Respondent 1: ..at night because majority people online at night during peak hour.

Respondent 2: at night.

Respondent 3: Usually aaa.. I use Internet at night la, because the emm.. I have time in a night.

Respondent 5 : Actually use the Internet at night because in other time i quite busy with other activities such as class, car rental business, sport and etc.

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Table 4.14 Responses- Most common place you use the Internet? (Respondent 1 and respondent 2 give to place) Hostel (your own room) Cafe ( Arked Angkasa) Study Room CICT

Respondent 1, respondent 2, respondent 3, respondent 4and respondent 5 use Internet at their own room or friends room because In their room, they can have more privacy. They also state that Internet line at their rooms also quite good. Respondent 1: at my room because my room have LAN..ermm... if the LAN is down i go CICT. Respondent 2: at my friends room and CICT. Respondent 3: at my room, because aaa.. the coverage is good. Respondent 4: My room because more private. Respondent 5 : In my room because my room have LAN service, which is quite faster to open any website.

No respondent state this answer.

No respondent state this answer.

Respondent 1 and respondent 2 state that they also goes to CICT to surf Internet.

Respondent 1: at my room because my room have LAN..ermm... if the LAN is down i go CICT.

Respondent 2: at my friends room and CICT.

Table 4.15 Responses What is the main purpose for you to use the Internet? Education Entertainment Other ( Information

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Respondent 2 and respondent 5 state that he used the Internet for doing assignments.

Respondent 1 and respondent 3 state that the main reason they use Internet is for entertainment such to download videos and chatting,

Respondent 4 state that he does not like to Internet much and prefer books and televisions. He only use Internet to get information regarding automotives and latest news.

Respondent 2: For assignment Respondent 1 : Mostly for entertainment. I like to chat in fb..ermm..facebook aa.... yahoo messenger and email. I use Internet to communicate with friends from time to time.

Respondent 5: Actually, I use the Internet for education such as to search general information for assignment. Besides, I use it to read my friend blog, discussion with other people and to solve my problem.

Respondent 4: Information, I like to read about automotive and newspaper.

Respondent 3: Entertainment, I like to read blog download music and video.

Table 4.16 Responses Whose are the people that you mostly interact with (Respondent 4 said that he prefers to use telephone rather than Internet and he never had any social website account for example facebook.) Lecturer Friends Others

No respondent state this answer.

Respondent 1, respondent 2, respondent 3 and respondent 5 states that people that they mostly interacted through Internet are friends. Respondent 1: Mostly friends la

Respondent 5 also state that he also interacted with his family using Internet.

Respondent 5: My friends and my family.

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Respondent 2: Friends at fb Respondent 3: Friend only. Respondent 5: My friends and my family.

Table 4.17 Responses - What kind of feature in website that you attracted to? (Respondent 5 gives two answers) Information Entertainments Interaction with other people

Respondent 2, respondent 4 and respondent 5 state that they attracted to website that have information and latest news. They also like information that can be a benefit to them

Respondent 3 and respondent 5 state that he prefer internet that

Respondent 1 prefer website that have place feature for chatting and interact with other people such as blog or forums.

Respondent 3: Information, my main purpose to use Internet to gain the information about entertainment

Respondent 2: I like website with a lot of information like article. I like to read at blog . [Respondent 4]: Information that because info can give more news that can be use as future plant.

Respondent 5: When I use the Internet, I most attract to surf for information and entertainment website.

Respondent 1: As i said before, i like to chat with other people. I prefer website that has a forums to exchange knowledge and thoughts.

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Respondent 5: When I use the Internet, I most attract to surf for information and entertainment website.

Table 4.18 Responses- What language do you prefer when using the Internet and interact with others people? Malay English Mandarin Others

Respondent 1 and respondent 2 answer that they prefer to use mixed language between English and Malay

Respondent 1: Malay mixed with English

Respondent 1 and respondent No respondent 2 answer that they prefer to state this use mixed language between answer. English and Malay while respondent 3, respondent 4 and respondent 5 solely used English because a lot of page in Internet written in English and by interacting with other people using English, the can improve their communicating skills. Respondent 1: Malay mixed with English Respondent 2: English and Malay. Respondent 3: English, I understand more in English emm.. It because when i use the Internet all the website in English word aaa.. So that I prefer more English language then other. Respondent 4: English,

No respondent state this answer.

Respondent 2: English and Malay.

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everything is in English. The Internet belongs to the white man. Respondent 5 : I prefer to use English language when using the Internet because I also can improve my communication skills

Table 4.19 Responses- Do the Internet helps you to get side income? Yes No

No respondent state this answer.

All respondents answer no to this question

Table 4.20 Responses- Do you think Internet bring bad influence to you? Yes No

Respondent 1 and 2 state that Internet brings bad influence to them but depend on the user to make it bad or good. Respondent 1: Yes. This thing is subjective. It depends on the person to divide their time equally and how to use it.

Respondent 3, 4 and 5 agreed that Internet bring more benefit than bad influences. Respondent 3: No. It depend on us emm.. on how we use the Internet

Respondent 2: Yes. Internet had some entertainment not suitable for students

Respondent 4: No because if we use for good so we can get benefit. When I use for bad website so i will result the bad influence.
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and kids. Respondent 5 : No, because I can get a lot of information and knowledge through the Internet very easy and fast.

Table 4.21 Responses- Do you know any website beside www.elearning.com.utm.my that can be a benefit to undergraduate? Yes No

Respondent 1, 2, 4 and 5 state that Wikipedia can benefit students. Beside that respondent 5 also suggested UTM motion. Respondent 1: Yes. I like to use Wikipedia to do my assignment.

Respondent do not know any other website that can benefit to students. Respondent 3: No.

Respondent 2: Yes. Wikipedia.

Respondent 4: Wikipedia more than 3 million articles that we can use for the information.

Respondent 5 : UTM motion, Wikipedia and ermm... i forgot.

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Table 4.22 Responses What is your opinion on the statement Internet is beneficial and necessity to student. Strongly agree Agree Neutral Disagree Strongly disagree

Respondent 2, 3, 4 and 5 strongly agree with the statement because Internet helps them in their assignment and source of information. Respondent 2: Strongly agree. Internet helps me to do assignment, information and more. Respondent 3: Strongly agree, important not only for student but everyone. Aaa.. By Internet we can get into everything around the world. Respondent 4: Strongly agree lecture use elearning to pass assignment to give info to student and then....... erm........ Respondent 5 : I am strongly agree with this statement because from the Internet I can gain more information and knowledge, an easy way to find any info than library and also easy way to find new friends.

Respondent 1 state that he agree with the statement because Internet help him in doing assignment. Respondent 1 also state why he not strongly agree with the assignment which is Internet can be addiction if we dont control ourselves. Respondent 1: Agree. Internet is a medium to do assignment, research. Respondent 1: ...because sometimes internet melalaikn and make us leka. We must learn to control ourselves when using Internet.

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Table 4.23 Responses- Please give your comment on UTM current website www.elearning.com.my and how to make the website more attractive and user friendly? Need improvement Do not need any improvement

Respondent 2, 3, 4 and 5 state that elearning need improvement. Respondent 2: The profile not that attractive. Hard to enrol in course subject. I try to enrol in a course subject but rejected by the elearning.

Only respondent 1 agreed that elearning do not need any improvement. Respondent 1: it quite ok...i like the way it is.

Respondent 3: i used it daily to look for assignment and info from lecturer. It ok but it will be more interesting if there is chat box that we can chat directly.

Respondent 4: Very good but they should editing some video to attract student. I like e-learning to have chat box and video on courses.

Respondent 5: In my opinion, UTM current website, www.elearning.com.my are quite good and okay for students. It have good appearance and varieties of feature to be achieved by students.........

Type of improvement suggested Instant Message User friendly Entertainment

Respondent 3 suggested that

Respondent 2 suggested more user friendly

Respondent 4 and respondent 5 suggested

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implementation of instant message feature. Respondent 3: i used it daily to look for assignment and info from lecturer. It ok but it will be more interesting if there is chat box that we can chat directly.

feature such as removing the enrolment courses so student can access to other course subject. Respondent 2: Need more user friendly such as no enrol course to see course outline and note. Also put chat box for instant message.

entertainment feature such as videos and access to software relating to the courses. Respondent 4: Very good but they should editing some video to attract student. I like e-learning to have chat box and video on courses. Respondent 5: ........ Therefore, to attract more students join E-learning there must be a medium of interaction or online chatting such as instant message and varieties of software or wallpaper to be grabbing by students.

APPENDIX C

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OPEN- ENDED QUESTION Most of the respondent state that E-learning is very good website and feels comfortable to use it. [Respondent 1] E-learning is good website. [Respondent 2] E-learning is a good place for student and lecture to interact each others. [Respondent 4] It is good [Respondent 5] Superb. [Respondent 6] E-learning are very good website and more information to student. [Respondent 8] E-learning is very useful for student to get the note, example where lecture uploaded [Respondent 9] Very good. [Respondent 10] It is very effective and useful for students. [Respondent 11] This website is very useful. [Respondent 12] Its very convenience and more input or information from our courses have there. [Respondent 14] I find the website is good for student to interact with lecturers and it contain a lot of usage. [Respondent 16] Its good [Respondent 18] Very useful [Respondent 19] I think that the website is useful but not all students and lecturers use it. [Respondent 20] E-learning is good for student to get note and more closely to the lecturer. The lecturer and faculty must use this website frequently, because of that, all news and latest information student must open this website. [Student 31] ....e-learning helps a lot to UTM students to get information. [Student 32] It is good as a media to connect lecturer and students. [Students 35] It is nice and useful. [Student 38] E-learning is quite good and is already friendly uses. [Student 39] I think e-learning is ok. [Student 40] E-learning UTM is the best.
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[Respondent 41] easy access. [Respondent 43] So far Im using the website; there is no lack of information. [Respondent 46] E-learning has helped the student in study easier.

On the other hand, some of the students give the suggestions on how to make the website more attractive and user friendly. [Respondent 1] ...Make it more interesting. [Respondent 2].... To make it more, Interesting make campaign or conduct quizzes that give great prizes. [Respondent 3] Make the website more colourful. [Respondent 4] just need to make it more attractive the before. [Respondent 7] Let make e-learning like web facebook, can interact any other people in UTM that can make e-learning very famous for UTM user. [Respondent 8] To give more attractive and user friendly, I suggest to put some interesting video. [Respondent 10] Try to make some game or quizzes that connect with studies to attract students use the e-learning. [Respondent 11] To make it more attractive, give some news about the world news. [Respondent 13] put some interesting games like Sudoku or chess. [Respondent 14] To make it more attractive we should add any other interesting applications regarding the course. [Respondent 15] Provide some column for comment and suggestion in order to enhance e-learning performance. [Respondent 16] Just improves the speed of the internet connection. [Respondent 17] Put more download things to user such as software, games or movies. [Respondent 19] I think that the website is useful but not all students and lecturers use it. The website will be more attractive if the users can customize their own profile such as social website (e.g. facebook ) [Student 31] .....E-learning should provide any entertainment to attract the students.
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[Student32] ......It can add background music or maybe change the layout. [Student 33] Solve the certification problem. [Student 34] .....Solve the certificate problem to enable faster login. [Student 37] Introduce news feed like facebook to make students up-to-date. [Respondent 41]... More interesting fact... (Instead of lecture note) [Respondent 42] The website should have space for example pages for the student to attract students surf the website [Respondent 42] Make some entertainment in that website. Eg: playing game. [Respondent 45]... that will be better if in one side in any subject- have link to the often website which is relates to the subject. Besides that, they are also gives bad comment about the e-learning website. [Respondent 24] Actually, I think UTM current website is not good enough. [Respondent 45] Lack of information.

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