CHRISTOPHER HAWA

Pembroke Pines, FL 33029 (C) 954-804-9689 Chrisc418@aol.com

OPERATIONS EXECUTIVE
Process Improvement Team Leadership Inventory Management Client Relations Executive Profile: Performance-driven and distinguished Operations Leader with history of delivering continuous improvement in process, cost, quality, safety, and productivity. Achieved high performance improvements in demanding environments by clearly communicating vision, instilling team culture, and igniting competitive drive. Propelled major projects, programs, and initiatives from planning through execution. Repeatedly aligned change efforts with business goals. Areas of expertise include: Change Management Distribution Business Development Cost/Benefit Analysis Cost Reduction Vendor Relations Training/Development Expense Control Risk Management Logistics Scheduling OSHA Compliance Outsourcing Project Management Consulting Strategic Planning Purchasing PROFESSIONAL EXPERIENCE Milestone Consulting Concepts Pembroke Pines, FL 2011 to Present Consulting firm providing process improvement, production management, & safety compliance services. Owner and Operator Founded and launched company. Maintained responsibility for all daily business operations. Managed 2 employees. Developed and implemented strategic business plans. Coordinated long-term project streamlining operations at a linen plant in Australia. Reduced management payroll budget by 20% after training production personnel. Created and executed safety program exceeding all OSHA requirements. Evaluated customer surveys and established quality assurance program aligned with feedback. Gold Coast Linen West Palm Beach, FL 2008 to 2011 Linen supply company with staff of 120+ servicing 3000+ customers across Eastern Florida. General Manager Promoted from Vice President of Operations. Evaluated daily sales demand and prepared production schedules. Monitored customer service activities of Route Drivers, Service Managers, and Customer Service Agents. Purchased materials for customer orders. Managed Chief Mechanic and maintenance staff. Determined daily staffing level and machine time requirements. Developed and directed process improvement efforts. Resolved customer problems. Supervised team Lean/Six Sigma initiatives. Increased production efficiency by more than 40% in 1 year. Reduced overhead expenses by more than $200K per year. Established safety procedures resulting in work-related injury reduction of 50%. Standardized operating procedures and developed performance metrics to improve team quality.

Christopher Hawa Page 2

(C) 954-804-9689 Chrisc418@aol.com 2003 to 2008

I.C. Industries & Miami Corrugated Hialeah, FL Leading manufacturer of corrugated boxes with 100+ employees and $42M+ in revenues. Vice President of Operations

Managed daily operations and employees at 2 facilities. Coordinated Production and Shipping schedules. Reviewed all manufactured items for quality, production precision, and waste. Confirmed inventory accuracy and prepared inventor forecasts aligned with customer demands and contractual agreements. Supervised staffing, inventory, and delivery guidelines at satellite distribution centers. Handled risk management. Reviewed and updated safety programs. Performed account management functions and interfaced with clients to ensure JIT and supply chain requirements reach specifications. Secured new clients including DelMonte Produce leading to sales increase of more than 35%. Reduced freight costs, insurance rates, and workers compensation expenses resulting in savings of $1.5M over 4 years. Organized and guided Safety Committee and introduced OSHA-compliant, company-wide safety program in 3 months. ADDITIONAL PROFESSIONAL EXPERIENCE Better Methods/Alexander Miami, FL Global paper converter supplying products to garment and furniture manufacturing facilities. Director of Operations Hired as Field Engineer and promoted frequently through series of increasingly responsible management positions. Managed passage of purchased and manufactured products in Florida and Central American markets. Prepared forecasts and communicated with customers, vendors, and colleagues. Maintained inventory of 25K+ items. Purchased manufactured, fabricated, and subcontracted hardware to support internal production and new product development. Increased Florida sales volume by more than 50% in 5 years and improved overall gross profit margins by 12%. Established distribution centers in Guatemala, Honduras, and the Dominican Republic. EDUCATION BA, Business Administration, Kingsboro Community College Brooklyn, NY

CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT Certified OSHA Trainer Six Sigma Black Belt, Villanova University Certified Project Manager (In Progress), Villanova University OSHA/General Industry, Georgia Tech OSHA Standards and Inspections, Georgia Tech Inventory Forecasting and Time Management, American Management Association