Simon Klien

1441 73rd Ave NE #304 Fridley, MN 55432 sitech409@gmail.com (612) 387.4563

Career Objective

To find a challenging and rewarding position where my wide range of skills and knowledge can be utilized, as well as, being able to continue to learn new skills and technologies.

Qualifications

Accomplished computer technician learned from a myriad of environments & settings Highly-motivated, quick learner and detail oriented Has realistic understanding of business sense obtained from previous leadership position and own experience as a business owner Proficient with Microsoft operating systems and Office applications Tenacious ability to stay focused on both short-term & long-term goals

Experience

PartStock Computers, Minneapolis, MN Lead Parts Technician

Disassemble/reassemble computers to customer specifications Test and/or stress-test computer components system board, memory, drives, etc. Troubleshoot/diagnose error messages, beep codes, and/or system peripherals Create customer HDD images Diagnose imaging problems as they arrive Repair or replace any troubled system Manage inventory add/remove items, update quantities, adjust costs, etc. Create and maintain an acceptable work-flow for co-workers and temporary help Repair/solder bad capacitors on motherboards Prioritize co-workers workflow as needed Process all parts going back into inventory from Credit Returns and RMAs Maintain detailed recordkeeping of all dispatches made to Dell for replacement parts Provide a high level of support throughout the company in various locations and of various executive/administrative levels US, Canada, Ireland, Australia

Minneapolis Technical & Community College Computer Lab Assistant

Provide computer support to instructors and students Deploy Ghost images remotely to computers over the network Manage IT depts. MSDN-AA software disbursements to students Update and maintain student computers in the classrooms

Tek Systems - Target Corporation Help-desk Analyst

Provide technical help-desk support for all Target stores, distribution centers, regional offices, district offices, financial services, and corporate offices Troubleshoot multiple devices effectively & inform clients of steps needed to resolve the issue Run scripts on various devices and perform tasks on remote servers Place service and escalate accordingly - per the impact on client

Computers by Alex PC Repair Technician

Troubleshoot and fix customer computers Hardware/Software installation and configuration Virus/Malware removal Provide a high level of customer service

Axiom PC Repair Repair Technician/Owner Troubleshoot and fix customer computers Hardware/Software installation and configuration Virus/Malware removal Miscellaneous soldering laptop DC jacks, capacitor replacement, SMC repair Reflow motherboards Maintain customer local business relations

Provide technical support for customers via telephone or RDP Keep accurate and detailed records taxes, invoices, inventory, business projections, etc.

Education

2009 Present

St. Marys University (Twin Cities Campus) B.S. Information Technology

2006 2009 College Administration

Minneapolis Community & Technical A.A.S Computer Support & Network

Certificates

Microsoft Network Administrator Minneapolis Community & Technical College Linux Network Administrator Minneapolis Community & Technical College

Work History

10/2008 11/2010 08/2007 07/2010 01/2009 05/2009 (spring 09 semester) 09/2008 12/2008 College (fall 08 semester) 07/2007 11/2008 05/2008 Present 05/2008 09/2008 01/2008 05/2008 College (spring 08

PartStock Computers Computers by Alex Minneapolis Community & Technical College Minneapolis Community & Technical Tek Systems Target Corporation Axiom PC Repair my own endeavor PartStock Computers (summer position) Minneapolis Community & Technical semester)