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By Scott Lowe October 6, 2011, 10:07 AM PDT Takeaway: Wouldnt it be great if you could focus on supporting critical business initiatives instead of just keeping the lights on? These steps can help. Recently, I had the privilege of attending TechRepublics 2011 Live Event, where I joined technology pros in substantial discussions about todays technology and about the future of our industry. During this event, I was invited to speak on a topic near and dear to me during a session titled Automate the mundane so you can focus on the impactful. During that session, I discussed ways that IT departments might streamline their services to provide more time to focus on business-leading initiatives as opposed to simply keeping the lights on.
2: Virtualize everything
Virtualize everything. Yes, everything. Do you have four domain controllers? Virtualize every one of them. Virtualize even you biggest Exchange, SQL, and SharePoint systems. If its physical, figure out a way to get rid of it. Physical servers require time, space, and energy. The fewer you have, the easier the hardware environment is to support. Obviously, before you virtualize everything, either buy a Vblock or VStart or make sure you have a rock solid environment.
Although I condone virtualizing all your domain controllers, use your hypervisors features to make sure that domain controller virtual machines run on different hosts to protect against failures. Also, for now at least, never snapshot your domain controllers and expect to revert to snapshotted copies. You run a very high risk of corrupting Active Directory.
Can any services be taken off the table or modified? If its repeatable, can it be automated?
Obviously, this is easier said than done in many places and will require a lot of discussion across the organization. But the result might just be a leaner, meaner IT organization.
At a minimum, create some kind of scoring matrix through which every technology-related idea is run and determine how viable, from an alignment perspective, each idea is.
Managed print services. Weve done this at Westminster to great effect. Infrastructure/data center support services. Especially if you go to infrastructure in a box, can you outsource some infrastructure support personnel costs and reallocate some of the potential savings into IT/business pros?
Cloud solutions. Strategically and carefully consider migration to cloud-based solutions where it makes sense.
Password resets. These are, by far, the majority of help desk calls. Eliminate them! Help desk knowledgebase. Can users find solutions to their own problems? Start building a knowledgebase. It will grow in use and you might save yourself some time. Software provisioning. Does users need an updated version of Office? Let them get it themselves through a distribution mechanism.
Work now to establish onboarding guidelines and processes and make sure that you integrate everything that can be reasonably integrated.