CURRICULUM VITAE

Mani Deepam, Olayil, Kollam, Kerala. Pincode : 691 009 Phone Mob E-Mail : 0474 2796373. : 09566307862 : bvinoodkrishnan@gmail.com

B.VINOD.KRISHNAN
CAREER PROFILE:
A Team Player with 10 years of successful experience in after sales support(Automobile, Cable TV, Broadband and Direct To Home Television) with recognized strengths in problem-solving, trouble-shooting, and implementing procedures and systems to avoid problems in the first place. o Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations. o Ability to train, motivate, and supervise field service employees. o Expertise in resolving escalated customer service issues. o Possess solid computer skills with excellent working knowledge in Microsoft Office and ECRM
o

EDUCATION: Communication Engineering.) B.E (Electronics &

First Class (1996-2000), P.S.N.A College of Engg, Dindigul.(Madurai Kamaraj University). Diploma In Management ( June 2011 I.G.N.O.U)

PROFESSIONAL EXPERIENCE: 1.Working as Territory Service Manager Direct To Home Television (C.S.D - Assistant Manager) in Bharti Airtel Limited. from April 2008 to till Date. Job Profile: Handling South Tamilnadu Operations of Airtel DTH through Sales & Service Distributors. Responsible for Installations, Field Repairs, Relocations & Churn of DTH Customers that occurs
in my Zone Maintain SR SLA in order to ensure Maximum Customer Satisfaction,Achieve Monthly Retention Target so as to mimise Customer Churn Percentage. Training of SSD Engineers and Retention Executives regarding new Process & Policies to offer better customer service. Manage Stocks of Distributors and Maintain MSL.

 Achievements : o Received the DTH Employee of the Month Award for the Month of August 2009 for excellence in Customer Service. o Received Best TSM award(Tamilnadu) for Service Repair SLA Adherence and Stock Management for the year 2009-2010

2. Worked as Field Service Team Leader in Tata Sky Ltd - Direct To Home Television, Chennai (In-Charge of South Chennai) from May 2006 To January 2008 . Job Profile:
Handling the ISP (Installation Service Provider) of South Chennai. Keep track of the Installations, Field Repairs & Relocations and allot it to Engineers based on route plan and customers preference so as to get maximum productivity from each Engineers and to close the work orders after posting consumption. Conduct Random Quality Check in Customers Houses and gives feed back to the Engineers and Quality Team for Improvement. Scored the First Rank (91%) at the Technical Training Conducted at NTTF, Banglore by Tata Sky Ltd.,

3. Worked as Junior Engineer in Asianet Satellite Communications Limited, Chengannur from Dec 2004 To April 2006. Job Profile:
of CATV Network. activities in HFC Network. Activities and Installation of Cable modem for Internet. Franchisee so as to get customer feed backs. Skill set in Control Room Setting Construction and Maintenance Co-ordination of all Team Interaction with Customers and

4. Worked as Service Engineer in Aljomaih Automotive Company, Jeddah from March 2002 to April 2004. Job Profile:
Programming of the various modules like PCM, ABS, VTD and SRS using Tech 2. Preparation of Technical Assistance Communication Report to be forwarded to GM for difficulties in repair of vehicles to supply data information for counter measures to be taken.

 Assist Technicians in Diagnosing and Trouble Shooting of various Electronics Circuits used in Vehicles using TECH-2. Keep track of Engineers productivity in order to get maximum output and work out the incentive.

COMPUTER SKILLS:
Operating System Packages : Windows 98, XP, 2000 Server, Dos : MS Office

EXTRACURRICULAR ACTIVITIES:
Represented Quilon District Shuttle Badminton Team in Mini, Sub-Junior and Junior Boys in the Kerala State Badminton Championships.

PERSONAL INFORMATION:
Name Fathers Name Date of Birth Sex Martial status Telephone No E-Mail Id Permanent Address : B.Vinod.Krishnan : S.Balakrishnan : 03/02/1979 : Male : Married : 09566307862 , 0474 - 2796373 : bvinoodkrishnan@gmail.com : Mani Deepam Olayil,Quilon-691 009. Kerala.India. : J6373886 : Q6373/97

Passport Number Driving License Number

REFERENCES:
Available upon request.

DECLARATION:
I affirm that the information given in this application is true and correct. I further undertake that if at any stage it is discovered that any attempt has been made by me willfully to conceal or misrepresent the facts, my candidature may be summarily rejected or my employment terminated.

Place: Kollam

Vinod Krishnan B